WoW, where do I start?
On August 27th, after having several conversations with Shane I paid for the Wild West Bedroom set. The payment was so he could begin the process of building the furniture. At the time we were told 4 - 6 weeks. 6 weeks into it I tried to call and get another dresser built while they were doing the original and couldn't get anyone to answer the phone/text/Facebook DM. After a couple of weeks, they finally called me only to blow me off about adding another item. I should have been suspicious at that point. In October I started trying to call and get a status update because we still needed to get a new mattress. Those calls went unanswered for 2 weeks. After 2 weeks they told me they were behind because they had 2 deaths in their work force and were struggling to get stuff built. (We later found out that this was a lie)
The week of Thanksgiving they said they had everything built and were waiting on some touch ups to dry, so we agreed on Wednesday the 25th of November for them to deliver and set up my furniture. (I paid the extra $380 for delivery and setup). At 6pm on Wednesday we still had not heard from them and of course they won't answer their phones. After calling, texting and Facebook messaging them, they finally replied saying that they got tied up and wouldn't make it... They couldn't pick up the phone and let us know, I guess. After a lengthy text conversation, they agreed to deliver the furniture on Saturday the 28th. 5 texts to them on Friday to try and nail down a time so I wasn't waiting around for them like we had all day Wednesday. Saturday morning, they said they would be there between 6 to 8 P.M. (who does that?) At 7:45 P.M. they texted to say they had just left and asked if we would still be up for delivery. Keep in mind they are over 3 hours away so that would put them here around 11 P.M. I said sure why not I've waited this long. 12 A.M. still a no show and I start texting them again. Of course, by this time I'm a little upset and let them know it. They got mad because I was impatient and they went back to Broken Bow, OK. (I doubt they were ever on their way, just another bold face lie). I told them I would be there Monday to pick up my furniture. On Monday morning I showed up at the store front and to my surprise the girl working had no idea about my furniture. (Shocked face) She tried to contact them for over an hour with no luck. (They wouldn't even answer the phone for their own employee) She called one of the employees that was at the build location to find out it wasn't even done yet.
While in the store the first time we noticed a 5' x 10' American flag that we liked and asked the girl for the price and she said $450. She informed us that the furniture would be ready and delivered to the store at 1 P.M. We left and came back at 1 to find out it wasn't there yet. After going back inside and seeing if the store front girl could get us a new ETA we asked again about the American Flag. She told us three times the price was $450. We purchased the flag and took it outside to wait for our furniture. After waiting until 3:15 we decided to leave and let them deliver the furniture like I had already paid for. After getting all the way to Paris, Texas we were pulled over by the Police and accused of stealing the American flag. (Keep in mind its 5'x10' and weighs 200 pounds). We produced a receipt for the flag and told the Police the story. TuffRoots indicated the flag was priced at $5000 (It was a cool flag for $450 but not for $5000) Obviously the owner was upset his employee sold the flag for a much cheaper price but all and all I just wanted my furniture that was paid for 14 weeks earlier. We made a deal for him to deliver the furniture to Paris and in return he could get his Flag back and he agreed. After waiting 3 hours he showed up with 5 other guys and two females. He didn't want to refund the money we paid for the flag and was being pretty irate so we had to call the Police. The Police showed up and he decided it was in his best interest to pay the money back. His employees unloaded the furniture into a dark parking lot at a gas station in Paris, Texas. (who does that?) We loaded the furniture up and went home. After unloading it and inspecting the furniture we found out how horrible it looked. Nothing like advertised. None of the drawers lined up, stain was a different color, drawer handles were made of two different colors of rope and they were supposed to be wood handles. Drips and overspray all over the bed, screws sticking into the insides of the drawers. I could list 50 things wrong with this furniture and have pictures and video to prove it all. Bottom line is don't pay these people a dime of your money without getting the furniture first. They have lied to us from the very beginning and now won't answer the phone to refund us our money. I can only imagine how bad he is screwing those cabin owners around. read more
