Deeply unprofessional and condescending -- beware if you're a tourist or person of color…read more I had an extremely uncomfortable experience at The Key West Mail Room -- one that mirrors what others (like Divya N.) have already shared here. The man working there was rude, dismissive, and weirdly antagonistic from the moment I walked in. He asked if I had "postage and stamps" while I was holding a stamped postcard -- a question that made no practical sense and came off as a smug attempt to undermine me. When I chose to leave the store (quietly and without a scene), he continued talking at me as if I were still standing there, like he needed to perform for the one other customer in the room. It was surreal -- and deeply unprofessional. Only later did I find out they're not even on Google Maps, which I now realize may be intentional. It allows them to operate without accountability, avoid negative attention, and keep mistreating people -- especially tourists and people of color. If you're in Key West and need to mail something, do yourself a favor and go to the official USPS Post Office at 400 Whitehead Street -- the staff there know what they're doing and treat people with basic respect. Tourists beware: this is not the kind of local charm you're hoping for. This is the kind of place that makes you feel small, confused, and unwelcome. Don't waste your time.

Avoid at all costs! (Unless you like delays and lies)…read more Was given a painting during my holidays in Key West and needed to ship it home. Trusted James (owner) of the Key West Mail Room to ship it to me. He said it would go FedEx ground and he would get it shipped promptly. Weeks go by and the tracking number he gave me shows it is not given to FedEx. I tried calling over a dozen times but the phone just rings and then goes to voicemail that cannot take your message because it is full. I found an email address for the store (via their old Facebook profile) and emailed that.... no response. After two weeks, I had to send a local friend to the store to ask James where my painting was and when it would ship. He was told that the delay was due to having to order a box to ship the painting in. He promised it would be sent on Tuesday. LIES!! LIE 1: He didn't ship it that Tuesday, he waited until Friday. This was 3 weeks after I paid him to ship the painting! LIE 2: Then, it arrived in a "box" that was cobbled together by taping together some used Amazon boxes. The painting was placed inside another used box that originally shipped "Stacey M" her Kasper brand dress. (I know because the original shipping label was still on it!) The only nice things I can say is that it did not arrive damaged and that FedEx was faster to get it to me than I expected, considering it was shipped via ground service. Why one star? Because YELP won't let me give zero stars. AVOID!!! Go to another shipping store instead.

I've used this store several times over the last 2 years and I am consistently impressed by the…read moreemployees - they are professional, competent, helpful, and friendly. It is NOT easy to find good help in the Keys, and I admire that they manage to find and retain good people here. Thanks for your help! And they also sell fun greeting cards.

I have been living in big pine key now for seven years and the customer service in this town…read moreincluding this store has become unbearable by people who think they can come own a business in our small community and treat locals like this. store owner said this "since we don't make any money on this delivery we have to charge you $1.50 plus tax for a piece of tape". For a small piece of tape!!! To tape one end of the box? not only will I never go there again...but will try to make others choose another store who believes in helping the community out more than making $$$.

In key west for a few months and have relied on them a few times from notary work, mailing docs and…read moreeven accepting a package that came earlier than expected while I was out town. Great service and always happy to help

Excellent service. Used for Notary Service. Very professional and thorough and courteousread more

I am so glad I was referred to Hilltop Laundry ahead of our Key West trip. Location was prime, easy…read moreto walk to, and they also offer full service delivery! For about $10 (cash only! They have an ATM) we received all of our laundry washed, dried, and folded. I couldn't believe how quickly it was done- we had time for one brief activity and it was ready! They were so friendly. Pickup laundry 7:30-3pm Self service 7:30-10pm

We enjoy dropping off our laundry when we get to the island, then picking it up a few hours later…read moreclean and neatly folded.

Hired movers to help move my mother in law into her new home, extremely helpful and willing to go…read moreabove and beyond.

Great moving company, used them to move two houses in one day. Service was reliable, professional…read moreand fast. I would highly recommend this company if looking for movers in the lower Keys.

This is a solid choice if you want drop-off wash and fold. They will also deliver your laundry to…read moreyou for an extra fee. The ladies who work here promise to have your laundry done by 4 pm if you drop it off in the am, and they deliver on that. They used to charge $10 a bag, which was a bargain, but that didn't last forever. It went up to $12 a bag and is now by weight only. They charge $1.50 a lb with an 8lb minimum, with each bag weighed separately. Six bags of laundry (a whole month's worth) cost me just over $100, which was $30 more than on the older cost scheme. But it is still more affordable than the other drop-and-fold (the one near the strip club). If you wan to wash your own clothes they have machines there that you can use and you can request a code to enter the laundry after hours if you register as a regular local customer. No matter what, you have to pay in cash and give your phone number when you drop off your clothes. They text you updates as each bag is finished.

We are staying at NAS Sigsbee campground and We had a bag…read morefull of laundry that needed to get done. We dropped off the laundry at 8:30 am and we were told it to would be done by 3:00pm. The ladies were very pleasant. You can bring your own detergent and dryer sheets if you prefer. We didn't. We did some tourist stuff and had lunch then as we were finishing they texted and said it was ready. It was 20.00 and I could not have been more pleased. We will definitely go back before we leave key west.

The staff were incredibly kind when they noticed I was walking so slow and limping due to three…read morebroken toes. They got me my items and I really appreciate it. Life is good with good customer service!

This is a clean store, but cluttered with new product in the middle of the hallways. It is obvious…read morethat they are short staffed as well as most people are. I believe the employees are trying to get as much on the shelves as possible, particularly during this Christmas season. the employees were very helpful and very professional at all times.

This store has a huge selection at a fraction of the prices that you will find elsewhere, the staff…read moreis very pleasant and they take extra care in wrapping your purchases.