In key west for a few months and have relied on them a few times from notary work, mailing docs and even accepting a package that came earlier than expected while I was out town. Great service and always happy to help read more

Excellent service. Used for Notary Service. Very professional and thorough and courteous

Great customer service. I have had oversized boxes mailed out and they seem to have the best price/time combination. I also had documents scanned and printed out. My Amazon packages are delivered to this location so I don't have to worry about porch pirates. Very friendly staff and they always have a rescue dog hanging around to cheer things up. I highly recommend them if you run a small business and need logistics support. Pack Mail has been a good resource. read more

Hey Key West FB Friends. Just posting a 'fair warning' notice for you when/if you are considering using Pakmail in Key West. A good friend of mine was kind enough to offer to send me my lifetime collection of music, including books I've owned, and binders I've put together over the past 30 years, which I've used in my various piano playing & singing gigs. The proprietor of the establishment, located off of N. Roosevelt on 4th Street, sold her a used Amazon box in which my two bags of music were placed and then taped up by the store owner. At NO point did he ask her about insuring the package, nor did he mention that since she 'chose' to purchase a 'used box', that that choice was rendered null and void, since (post facto) he told me UPS will NOT accept insurance on used boxes. WTF? So, the music was shipped, uninsured, in a used box, for around $40 to me here in Northern FL. When I accepted delivery of the box, I noted right away that it didn't weigh ANYWHERE NEAR the 26 LBS. indicated on the receipt I was sent. I contacted my friend, who told me that the box was indeed shipped with BOTH BAGS, which did weight that amount,. So then a phone call to John at Pakmail, who put In a trace with UPS on the missing items, for which I had provided him a short list (I mean, looseleaf binders with tons of music In plastic sleeves) along with 2 or 3 collections of Broadway and popular music. Two days went by and I get a text back that NO LUCK! He then told me about the used box rule and that Irie hadn't asked about insuring the package? Huh? I responded asking if that shouldn't have been something he might've mentioned to her when shipping my entire music collection? But, NO! He placed that burden and responsibility directly on my friend's head. I find this "Teflon-like" response both irresponsible and UNfair to customers who, like my friend, probably were NOT aware of the need for insuring their shipment, but also of this 'UNinsurable package' that was SOLD by the store owner and then NOT TOLD of the "used box" rule. Yes, it's a lesson learned WAY TOO LATE for my personal loss. It's been devastating. There were hand-written arrangments in some of the binders I'll never be able to retrieve from anyone or anywhere. Plus, the multiple man hours of assembling the song lists, costs to print out copywritten music off of the internet, etc. And all this owner has to say is "Sorry. Your friend didn't ask about insurance", NOT that insurance would've come close to covering the costs of my loss in the first place. BUYERS/SHIPPERS/FRIENDS BEWARE! Also, going to publish this post on several other sites to warn unsuspecting folks of the complete LACK of customer service and follow through by this establishment. read more

John and has guys are GREAT !!!! and know how to take super care of everything you are sending. He also have great cards and local gifts if can stuff the empty holes in the boxes you are sending! thx John R+B read more

They put the wrong address and telephone # on the package. Had to track it down and go get it. Thankfully it was in the correct city

Don't use them. I called on Monday and told John I needed my items to me in 3 days. He said FedEx could do it but USPS would be able to get it to me in three days too and it would be cheaper. So, I went with USPS. I called back on Thursday and found out he didn't mail it until Wednesday. Then his excuse for sending it on Wednesday: "I didn't realize the urgency". What a farce! read more

Love this Pak Mail on 4th St in Key West. Amazing customer service, nice and clean, always service with a smile. Best customer service in town. The price is always right. There are no long lines even during the Christmas rush. I will always use this Pak Mail. read more

This place was a refreshing alternative to the Business Services Center downtown. John was super friendly and helpful. This location is great for sailors coming into port who may need to do some insurance paperwork or legal documents. This store offers scanning, faxing, copies and printing for less than the Business Services Center off of Flagler, and they are dog friendly. read more

Utterly careless handling of a high value item. Pak Mail did extensive cosmetic damage to expensive speakers (worth several thousand dollars) left with them for crating and shipping. They made dozens of dings and scratches and several deep scrapes and they consider this normal. read more