worst experience- hidden fees. i've been a verizon customer for over 22 years. anthony phillips is horrible at customer service. extremely patronizing. i will be calling to report. read more

My phone malfunctioned when I was in Key West. I visited this Verizon store and was immediately helped by Verizon Representative, Danny. He was courteous, patient, and worked very hard calling various Verizon divisions to find me the best plan and deal to replace my phone. Danny investigated many options and found me an excellent plan and deal on a phone trade in. I left spending way less than I anticipated and the price of my plan remained the same. Every other employee I observed in the store was courteous and extremely helpful to their customers. Impressive. read more

Outstanding service! Danny helped me tremendously when I drowned my previous phone. He patiently arranged for a new phone and checked for all available promotions and rebates to make it less painfull. Many thanks to him! read more

Excellent customer service! Mohina (I hope thats the correct spelling) was so great! She fixed my phone problems immediately!

I can't say enough nice things about this business. Everyone was so helpful, from the manager to the sales staff. Chris, in particular, made my day! He was so helpful and he wouldn't give up on looking for what I needed. Even though I wasn't buying a big ticket item, he treated me as if I was. He totally turned my day around. He is just the kind of sales associate I like to deal with. Not pushy, just kind and very helpful. read more

Went in on April 3 2021 for a new phone Mick was the customer rep that took care of my phone needs. He was amazing. Efficient, professional and made the transition very easy. read more

My iPhone decided to die rip while Im on vacation. Waked in and was helped by George. Made 2 new friends George and Mick while my new phone loaded up. I couldn't have had a better experience. Thanks guys! read more

I had to upgrade my phone so I had the privilege of seeing Desiree at Verizon by Publix in Key West. She relieved all of my anxiety and helped me complete set up my new phone, even allowing me to come back the next day for pending questions. I am thankful that there are still people like Desiree to go the extra mile for customers. I am truly grateful. read more

Mr Roman Sorokin was a class act. Peofessional and comical while assisting me with the purchase of a new phone. Although they were busy and short staffed, I never felt rushed. He was patient and understanding while helping ensure all my apps properly uploaded and I could access them. Roman was a pleasure to work and listen to .... I adore his accent. Thank you Roman Best wishes Lynda read more

Run away if you want customer service! We have been Verizon customers for years and went into this store about my son's phone. All they wanted to do is sell him a new $700 IPhone. Explain to me how they are still in business? We went to the Radio Shack next door who told us about the Verizon Store that would help us. BEST BET: Go to Verizon @ 2724 North Roosevelt Blvd, Key West ( Friday's Shopping Center) Went to this Verizon store where we experienced wonderful customer service from Brett and got our phone fixed:) They also match online prices just in case you need a new phone too. read more

Excellent customer service from Danny Weir!!! So knowledgeable of products! He was very helpful to technically challenged persons...such as myself!! read more

RUN RUN RUN AWAY FROM THEM........STAY AWAY Wow. It may be 2015 but pirates still run this shop. Major misrepresentations were made to me about a 'promotional' sale they had. They said there were no other fees involved in the transaction and then on my next bill from VZ, a major monthly fee appeared. To Verizon's credit they let me out of their contact. Now 8 months later I get something from a collection service on Cellular Sales behalf based on a contract I signed with them. I never heard from Cellular Sales, just a collection agency. The contract was signed based on verbal agreements we had which in my opinion were false, misleading and fraudulent. STAY AWAY. I DO NOT RECOMMEND ANYONE DOING BUSINESS WITH THEM. P.B. read more

It's in a big plaza so parking isn't a problem not a real big store but they have everything cellular thing you need. Excellent customer service I stopped in at 8 pm with a problem with my phone and they close at 8pm. The staff member stayed open and helped me with my problem. Thumbs up Verizon read more

Verizon - Mobile Phones Near Me - Key West, Florida

I give 5 stars to Brian for spending 4 hours updating and pairing my iPhone to my Apple Watch!! He never gave up! Now that's great customer service.Thank you ! read more

Before I get started I own a business and I NEVER write bad reviews, but this place is a hell hole! For starters, I went in for an eligible upgrade. The didn't have any iPhone 6's in stock so they had to order it. They quoted me a $199 trade in on my iPhone 5s when I placed the order for my new phone. When the phone came in, they called me and I went right over to pick it up. Then they talked me into the Edge plan and told me I would get the $199 rebate as an in store credit and I would pay an extra $2 a month on my bill. So in error, they activated my phone without the Edge plan. When I said I wanted it, they said they would need to order me a new phone because they had already activated the phone they ordered for me without the Edge plan and they could;t go back and deactivate it. This did not make sense to me so I made them call Verizon customer service and they worked that part out. When it came time for the data transfer, that was an even bigger nightmare. Half of my data transferred and half did not. Of course they blamed that on Apple and told me I needed to call Apple. The to top it all off, when it was time to pay, they said they would only give me $125 for my iPhone 5s not $199 cause Apple had dropped the price since I ordered the phone. I argued that I placed the order for the phone on the first day and that's the price I was quoted. No go! They said. All in all, I had to do most of everything myself by restoring data from the cloud to get my iPhone 6 working. Not pleasant people and a horrible Verizon Store. I guess they think they have a monopoly cause there's only one other Verizon dealer in Key West so people have no where else to go. read more

the guy who waited on me, daniel,was great. he explained things to me so that i coud understand everything. he made the transition of buying a new phone pretty painless. id reccomend him and this location. deb odom read more

I have purchased three phones plus other products from Mick Kauffman at Verizon over the last 8 years. Fantastic service. Gets me the right products and right services. Very personable. Spends the time with the customer and gets it right. If you have an issue after the sale, he will help you then, too. read more

Great service! Phone options are crazy complicated. The man to see, Mick Kauffman, when you need a professional that knows phones.

Stay away. This store has a reputation for giving out lots of bad information and charging older customers higher prices than they are supposed to. I have multiple clients who have gotten screwed and know for a fact that they have multiple strikes against them. Go to the smaller Verizon Wireless Zone store next to Pier 1. read more

Cellular Sales runs this and the other Verizon store. They will lie to get you into a contract and then when you want out of the contract you are stuck/ They told us that the Home Phone Connect would allow us to send & receive faxes and I had them put it on the contract. It never would send or receive faxes so we brought it back. They told us there would be no early termination fee. The following month Verizon billed us for it. Verizon said it was Cellular Sales issue and they needed to take care of it. For 5 months they strung us along and said the credit would be issued. Today they informed me that Verizon has to take care of it. Verizon & Cellular Sales use each other as an excuse and do not honor their word. And YES........They do take advantage of older customers! read more

I give zero stars. Customer Service is the worst! I tried calling to get info on their new unlimited plan and the representative that answered the phone, I believe he said his name was Tony. I told him I had some questions about their new plan and his response was I'll try to answer your questions but I have a store full of customers ..... as if I'm not a customer!? Jack ass ..... this was after I called another Verizon store and was told that they needed to call me back because he had a store full of customers! read more

My husband and I were looking into switching phone companies from AT&T to Verizon. They no longer buy out contracts, which is a shame. However, the reason I am giving this store a bad rating is because they straight up LIED to us. We have two iPads on our plan with AT&T. The girl we were talking to said she wasn't sure if we could use the same devices with Verizon, so she asked the guy across from her. He said NO, we had to get brand new iPads (we just bought the ones we have 3 weeks ago) and if we traded in our ALREADY brand new iPads, Verizon would give us $102 for the Air and $178 for the Air 2. Are you kidding me? We just bought them. When we went to the AT&T store, the lady there said iPads were universal and we could use the SAME iPads at Verizon, they frequently have customers come to them from Verizon with iPads and they can use them. We got confirmation from the corporate Verizon customer service line AND the other Verizon store right up the road. DO NOT GO HERE. THEY WILL RIP YOU OFF AND LIE TO YOU TO GET YOUR MONEY. Go to the one up the road by Ross and Winn-Dixie!!!! read more