Best UPS store; Akshaan Singh was the best customer rep I have ever had at any UPS store…read more Definately going back to them when I need to ship anything. Got amazing service.

I have a UPS shipping label and they would not print it for me. I know these stores have started…read morecharging for the print - not sure why for their own labels for which shipping charge s are all levied. But here the issue is not about paying for printing I was ok to but they want me to pay for using the kiosk and internet and then pay for the printing service too. Seems quite ridiculous. Other store I have been to always allows to email and they print and charge for the label. Loot

Erin assisted me with my printing and scanning services and I was thankful for her help.read more

Fed Ex website says they're open til 8, Yelp says 9, but the door says 7 pm. They seem to close…read morebefore 7 on the regular...Staff is rude once you get there when it's open.

I had a very expensive shipment of wine coming from my favorite Italian vineyard - shipping from…read moretheir Chicago center. It was to be delivered on Sunday 8-31-25. I was home all day working on projects. Around 12pm - I got a text that they had attempted to delivery but no one way home. They left a doortag on my gate (I live in a Condo complex) - I called customer service, they said that it would be delivered on Tuesday (Monday being Labor day) 9-2-25. I said that wasn't the point - I wanted to ensure the driver read the delivery instructions that are on my FedEx account, which included the gate code. 9-2-25 - same driver, same result. I called again, I was ASSURED it would be handled. 9-3-25 - same driver, same result. I called again - I got a 'supervisor' who asked if I wanted them to have it taken to a FedEx facility near me - I said at this point, at least I would have it! They came back on and said there were no facilities near me. I live in Dallas, in the heart of the city - there are at least 5 facilities within 2 blocks of my home. She asked me for the address - to THEIR facility!! I looked it up online and gave her one. She gave me a confirmation number and said it would be done. 9-4-25 - same driver, got a text saying it was being delivered. I went to the gate and met the driver who was delivering a package for another resident, and had the code. I asked him if he had my package, he said it wasn't on his truck, but he would bring tomorrow. I called again. Got a different 'supervisor' who opened a support ticket. Said he would call me - no one did. 9-5-25 - nothing updated on my support ticket, but I got a notice that the driver needed more information. I AGAIN called and got another 'supervisor' who stated that they couldn't deliver after 3 attempts so now I have to drive 25 minutes to their delivery facility and pick it up myself!!! WORST delivery service EVER!!

I ordered wine from "Splash Wines". It was shipped by FedEx; I was given NO notice that it was…read morescheduled for delivery on 9/19, consequently, no one was home to 'sign' for the delivery, so it was put back on the truck. There was NO notice of attempted delivery by edEX. I received an email stating, "delivery will be made on 9/20, by the end of business day". I canceled many appointments, in order to remain at home to accept delivery; by 10 P.M. i decided, they weren't going to make the delivery. This morning, at 7:30 a.m. I received an email that said, "Sorry, we ran into some difficulties yesterday, delaying your delivery to 9/21. Delivery is scheduled between 9:50 a.m. and 12:50 P.M." It is now 1 P.M. om Saturday 9/21...STILL NO DELIVERY!!!!!!!!!!!!!!!!! I would suggest, DO NOT USE FedEX, EVER! Place your deliveries in the capable hands of United Parcel Service!

I purchased a smoker at Sam's Club. It was shipped with EFW. The shipment arrived the destination…read moreCity (my location) 10 days ago. ESW missed 3 scheduled deliveries. The tracking on the website is meaningless and what you see is not what you get. The customer service representatives don't have any updates and the local delivery crew never calls back as promised. There is a major disconnect between the different branches of the organization. Emails to this organization requesting status update are not responded to and even when we escalated the case, the customer rep indicated he cannot do anything about the missed delivery windows. After wasting 3 days for 3 delivery schedules, (no one showed up and no one called )i contacted Sam's club and was able to cancel and get a refund.

So very disappointed in this company. Ordered a large safe from Walmart.com which couldn't be…read morepicked up at the store--it had to be delivered. Estes was the company to deliver it. It was estimated to be delivered on 7/17/18, but came a day early. Walmart said that they would bring the item inside, but they wanted to leave it at the first dry spot past the road. They were supposed to come back after getting new directions from their dispatch, but didn't show up the next week. Instead, they called a day after it was to be delivered to schedule delivery. I made appointment for the next week but they were again a "no show". When I called them at the number they called me from--the same one I scheduled the delivery from the previous week, they had no knowledge of the item and said that there was no delivery promised. Horrible.

quick services, friendly staff. They work efficiently to get through the lines. don't come in too…read moreclose to closing, if there's already a line they'll lock the door so they're not open 30 mins late.

Purposely was turned away from both African-American male employees for asking for a small piece of…read moreclear tape to secure down the labels that I just purchased for both of my packages from the machine out front. So they basically would not give a little tiny piece of tape but wanted to force me to buy a $5 to $10 roll of tape because they didn't like my race or age or because I'm nice?! Then they both laughed and smirked and giggled at me as I said that I was not served or helped. Basically, I just went to them to get humiliated. I have too little time to have wasted and get humiliated when I'm trying to ask for help. All I wanted to do was mail off two birthday packages to my friends, but you know the old saying, "No good deed goes unpunished!" And these employees made sure of that!

Sam and Miss G are absolutely amazing at their jobs, they are quick, efficient and helpful. Any…read moretime I have questions they are more than happy to help me a with a smile on their face. The store is organized and clean and in the middle of a great location. Prices are fair, this is the best UPS store hands down.

Gulzar and Sam were both outstanding--helpful, and very knowledgeable in guiding me through the…read morefingerprinting process in detail. I especially appreciated Sam's friendly smile and patience with everyone who came in for service. MK

Dropping off packages for returns with multiple carriers. Easy and convenient and the people are…read morealways pleasant!

Friendly. Fast. CONVENIENT! I don't even bother with the USPS around the corner anymore. At USPS…read morepost office, there is always some issue/problem and the employees can offer no resolution. Most recently, I waited in line 15 minutes at USPS to be told that bc package didn't have clear tape it couldn't be sent and no they don't have clear tape. So I headed around the corner to (walking distance!) mail & copy and literally just handed them the package. Done. The people here are kind and friendly and want to be helpful. They also sell cute merchandise among other useful items. They also do FedEx etc.... Just come here. Save time. And you avoid grumpy post office employees!

So glad there was a FedEx available onsite. Opened right at 7am with a smile and sending an…read moreovernight package took five minutes. Appreciated the wonderful service!

I was in town for a work convention and needed the services of FedEx daily and they were always on…read morepoint. Located on the first floor right in the middle of the convention center for easy access. With a full staff on hand to help all customers in a timely matter. One of my co workers forgot their business cards, when I explained my predicament and rush they had new ones printed in one hour that looked amazing. I also needed new 120 new booklets printed out for a added presentation. They also took on this project and had it completed earlier then expected. I loved how they always maintained contact with me, texting me with updates on my order status or any questions that came up. Overall this is a great addition to help with printing and shipping services for resort guests, especially ones here for work in the convention center. I really appreciate all their hard work and professionalism. They definitely made my job a lot easier.

Great service, extra touches in the storefront, and efficient staff…read more I just needed to drop off a DHL shipment but this shop was a delight.

I've been a customer for at least 6+ years and very happy with service and ability to get…read morenotifications when mail or packages arrive. If you are local to Flower Mound area and need a great mail box service, packages sent out, then In The Box Pack & Ship is the local business you want to support.