This review is for the FedEx person at the other end of the FWSmith@fedex.com email address, which I got in another review. I wrote an email explaining how I kept getting FedEx notices that they were unable to deliver my package to my son and daughter-in-law, even though my daughter-in-law was home with the front door open every day, so they could see someone was home. They weren't even trying to deliver! I asked if they would please help us. After sending the email, my daughter-in-law got a call from this person at FedEx. And now my son and daughter-in-law finally have their Christmas present! Thank you, FWSmith@fedex.com! read more

Below please read my latest complaint regarding this wretched delivery service. To whom it may concern. As stated above, I want to thank you for the clarification.  I am now 100% clear that FedEx is uncaring, unresponsive and unprofessional as regards customer complaints about sub-standard practices by your company.   I sent this formal complaint to you over a week ago and have yet to hear anything from anybody in your company.  I also contacted FedEx by telephone to complain.  They emailed me a "case number" with the incorrect tracking number referenced.  Given the shoddy treatment I have received so far, I am convinced that was done intentionally.  You and your entire organization are complete garbage when it comes to customer relations. I have read numerous bad online reviews about your company and now completely understand why people are disgusted with FedEx.  Count me among that group. Going forward, I will never again willingly use FedEx to ship or receive anything.  Furthermore, if ordering anything, I will request the item be shipped by anybody but FedEx. Again, I appreciate the clarification about just how poorly you treat your customers.   (Original message below) Good morning Mr. Subramaniam. I had a package delivered to our home yesterday, Sunday June 14 and want to bring the package placement to your attention. Yesterday we had off and on heavy downpours, and in spite of this, your employee decided to place the cardboard shipping box directly in front of a downspout. This exact thing has occurred on a regular basis, always on the weekend and always when it is a rainy day. Deliveries made on weekdays are never left in this location. And - USPS, DHL, Amazon and UPS never leave packages in that spot, directly in front of a downspout. As this has happened more than once, I can only conclude that your weekend delivery driver is either abysmally ignorant or supremely spiteful. Those are the only two scenarios I can envision. I lean towards spiteful since I have a hard time thinking anybody could be this stupid. This email is a formal complaint. I am requesting that you reach out this driver's chain of command to correct their substandard job performance. I am also requesting a follow-up from you as to the resolution to this issue. I have previously attempted to contact our local (Norcross GA) Fed Ex hub to no avail. They do not answer any of the telephone numbers listed online. Plus, I have no faith in the. management there due to the following: a few years ago, pursuant to a separate issue, a manger contacted me and gave me a local phone number to use if I ever needed assistance. That number would ring forever, and nobody ever picked it up. Perhaps he thought that amusing, but I certainly did not. And, as a result, I have zero confidence in the Norcross hub's ability to handle customer complaints. Thank you for your assistance in this matter. read more

Driver never attempted to deliver package. Found out the package is at the Norcross location and I have to pick it up. I'm so annoyed. This service is useless. read more

This facility is by far the most incompetent facility within all of FedEx. This terminal has lost items repeatedly and every time I see a tracking number that gets sorted to this facility I know that I literally have a 50/50 chance of getting my package or that it gets lost. If your package gets sorted to Alpharetta, you're in luck as I've never had issues with lost items. Shame of FedEx. It appears my review is consistent with many others read more

the FedEx truck came to my address and made no attempt to deliver my package. He never came out the vehicle, didn't ring the doorbell, left no attempt delivery note. He just left. Horrible service. What was the point of coming to my address? read more

This is a rating for the driver Royce whose route appears to be in and around the Inman Park and other neighborhoods area. The local office I believe is Norcross. This guy has repeatedly not delivered boxes that require a delivery signature. If he is on your delivery notification good luck!! I have submitted more than one complaint. No door tag will be left, bogus pictures of "attempted " delivery will be taken. He is a scam and should be fired. read more

I received an empty mailing envelope that had clearly been opened. The delivery man took pics of it so he knew it was empty. I have photos of him and the empty bag. I made a claim and it is denied? How can they deny a claim when the photos show they delivered an empty mailer? read more

They are just a bunch of scammers. They scammed me out of 400$ in delivery fees and still demanded more. Then they still refused to deliver my package. DO NOT USE THIS SERVICE. They will rip you off and then keep trying to rip you off.. read more

Zero stars would be too generous. I witnessed a reckless FedEx Ground driver blatantly running a stop sign. Fortunately, my security camera also witnessed the FedEx driver's inane stunt. I opened up a case with FedEx. After nearly a month, no one at the local FedEx hub bothered to contact me. As a result of FedEx's apathy, I could not provide the supportive video evidence against the dangerous driver. After numerous phone calls, I found out a FedEx congenital idiot closed the case for "lack of evidence." They can now find the proof on social media, where, hopefully, the irresponsible driver's antics will go viral. The video's title: "Federal Express: When it absolutely, positively has to be there over any regard for public safety." read more

Beware. Drivers steal packages. The picture they take is a really close up of the label, doesn't show where package was actually delivered. One order was for 100+ year old antique glass that cannot be replaced. This location is beyond dismal. read more

This facility is lazy! They do NOT deliver items as they should and lie about making delivery attempts! Beyond incompetent and they need to be shut down! read more

I'm not sure what the hiring process FedEx is using, but packages are turning up missing. No one answers the phone when you attempt to call, and I don't expect them to after reading these reviews. Packages are not being delivered and are being taken. If they make it to the area and mysteriously aren't delivered, what other possibility is it? These seems to be the trend in GA, terrible customer service and scamming and it Is tantamount with FedEx. I have filed multiple complaints. I'm currently waiting on over $1000 worth of items and it's crazy to think these things can go missing and unchecked. It's fraud. read more

My package was not delivered and the "Picture" they took was a closeup of a piece of white cardboard. It looks like the delivery person is trying to hide that the took it, instead of delivering it. My neighbor is looking for 2 packages as well that was supposedly delivered yesterday too. read more

After my Walmart sealed packages with laptops was returned to this facility for inspection it was delivered the next day. Resealed and empty. Walmart won't refund me because fedex says the package was weighed. There was no new weight on the package after it was resealed, only the original printed weight. Affirm who I am paying for these laptops through also won't do anything for the exact same reason. I had to go and buy my kids two more laptops. I am now making payments on four laptops. read more

Anytime someone ships me something with FedEx ground it either doesn't arrive, gets lost or is delayed. How do these dimwits stay in business? UPS I'd 1000 percent better. read more

Disgusting customer service FedEx Hub! I'm trying to retrieve a package that I sent out to a customer...it's been 5 weeks and still no update to this day. Refunded customer and now trying to get my package back from FedEx....call this hub everyday and still no pick up. read more

The driver put a We Missed You stickee on my door and sped off while I was waving and shouting for him to stop. It's 8:41pm the next day, no truck at all. It's signature delivery and I can't change that. My kids 18the birthday is Thursday and the humans who answer the phone are less than useless. Horrible, absolute sh*t service. read more

If you order anything and they say they deliver via Fedex and you live near the Norcross, GA area, DO NOT go through with the order. You have about an 80% chance of receiving the item and about a 50% chance of receiving the item at least 1 week later than you were expecting. Fedex Norcross, GA facility is by far the worst facility with lots of internal theft. Demand UPS or USPS from whoever you order from read more

i have tried to contact fed ex for almost a week when they said a package was deleivered and it was not, i have pictures and screen shots of trying to report this and get it corrected to no avail. fedex is now sending all their calls to the phllipines and you cannot reach a fluent speaking person with on dielect and loud noise in the background, i will never recommend os eve suggest anyone use fedex, this is america and american companies that reap our benefits are sending all our information overseas ... this is totally obsured ... fedex you wanna use the phillippines then leave america and take your broken systems and shove em .... read more

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They have had my packages there for over 3 weeks. Every day,. they scan it so I can't file a lost package claim. They even put it on the truck for "delivery" and gave me false hope I actually might see it. Nope, it went back tot he warehouse. Unreal. This is so ridiculous. Ruining holiday presents left and right. UPS and USPS are delivering just fine so please don't say it's the increase in volume. Whoever runs this location should be FIRED. And the Austell one too while I am at it. I always hope my packages ship UPS. read more

Ordered some golf item from company in Ohio. Shipped Moday 6/2. It was in FEDEX distribution facility in Norcross Ga. on Wed 6/4 and out for delivery that day. It didnt make it. It was also out for delivery Thur 6/5, Friday 6/6 and Saturday 6/7. Multiple notes by the driver that customer was not available or the business was closed. ABSOLUTELY FALSE STATEMENT!!... I work at a large car dealership and we were NOT CLOSED! They tried again on Sunday 6/8 and yes were were closed that day. I have called 6 times to customer service, reps all nice enought, but nothing apparently they can do. Still do not have my package. Yesterday it appears they are about to ship back to the company in Ohio. I called and attemped to have them drop at one of their alternative pick up locations right down the street from me, a Walgreens store. This morning when I checked trackng expecting to see on a truck headed for Walgreens, NOTHING. sO CALLED AGAIN, NOW HAVE REP STATING SHE HAS REQUESTED IT BE DELIVERED TO THAT WALGREENS. ALSO WENT ON WEBSITE AND DID SAME REQUEST ONLINE--SO HAVE NOW ASKED 3 DIFFERENT WAYS TO GFET MY PACKAGE DELIVERD TO A WALGREENS THAT SURELY THEY HAVE FOUND BEFORE.-----------------WORST EXPERIENCE EVER! REALLY SHOULD GET A TOTAL REFUND OF ALMOST $38 PAID FOR SHIPPING. i HAVE SPENT AT LEAST 2 HOURS OF MY TIME ON THE PHONE TRYING TO FIGURE OUT HOW TO GET MY HANDS ON MY STUFF read more

It I could I would leave minus 400 star. If you want to see a s""t show of a place, to and see it. Zero customer service, no urgency, no understanding of people Pay for their service..... literarily biggest s""t show you can imagine ! FedEx should be ashamed of this establishment!!!!!!! read more

Terrible company overall ..... this is just the icing on the cake tbh... it really should be less than one star rating option .... read more

FedEx Ground Norcross Terminal - Shipping Centers Near Me - Norcross, Georgia

This location refuses to deliver packages to my building in Atlanta. I was literally told over the phone this was because, "a manager had given them a list of addresses not to deliver to", presumably because my building is on the Fetch package delivery service (a whole other nightmare). Why this particular Fedex location is taking marching orders from Fetch is bizarre, as there are fedex packages in our mail room frequently, obviously coming from other fedex centers. That is literally hundreds, if not thousands, of people who this single location is screwing over because, for an unknown reason, they have decided to defy their customers the service they paid for (shipping to us), because Fetch asked them not to. I'm sorry, do you get checks from Fetch or do you get checks from the online retailers we purchase from? Stop the absurdity. Stop returning to the shipper. Stop claiming our packages were 'denied'. Ship us the things we bought, it's literally your job and it's as simple as that. read more

Update. I called FEdEx and they told me my couch was being sent back to the warehouse since I requested my money back. So I didn't think much more of it and ended up buying a new couch. No biggie. Then what do you know After 2, almost 3 months, at 8:16PM I get a text saying that the package was left at my front door. I literally just clocked into work and ended up leaving work early because I didn't want to leave a big 50lb box in the middle of the hallway. I get home, and what do you know, THERES NO BOX AT MY FRONT DOOR. The next day very early in the morning the maintenance man comes knocking on my door telling me that they found my package in another building and brought it over. Hopefully, FedEx will get things right one day! read more

The Norcross FedEx terminal is where things go to die. When FedEx itself finally and hopefully soon goes out of business, they should be sure to overnight themselves through this terminal. read more

Having read 19 out of 19 1-star ratings I can only say that these reviewers have been far too kind in their assessment of FedEx in Norcross (or at a national level from what I can tell). The customer service chamber bears a stark resemblance to a prison visitor's room where packages are held without due process and with no hope of parole. If you manage to reach someone on the visitor phone, the most encouraging response you are likely to receive is "If the status changes, you'll be notified." "If", not "when". If you're lucky, you may also be treated to a list of complaints about how most of the staff has quit due to COVID-19. "Your package is [probably] still on the truck because there's noone to scan it into the system." "We have packages that have been here since August" (it's now Oct. 1). The experience evokes a mental image of FedEx labeled dump trucks arriving night and day, backing up to the building and raising the cargo bin to let the boxes come tumbling out onto a pile that is so large that noone dare remove a package for fear of avalanche. read more

Pure trash. Package not delivered on Wednesday 12/8/21. Told Friday it'd come. Friday came went. Told Saturday by 2:10p. Called. Same response for next day. Called every day since and got the same response. It's now a full week without my package. All the telephone agents do is apologize and provide no information that's useful. I plan to request a full refund from the seller of the item and to NEVER use FedEx again if I can avoid it. How does FedEx let the Norcross facility get away with this shit? I bet Frederick W. Smith, CEO and Chairman of FedEx always gets his stuff on time! I wish he could experience the bullshit this facility puts customers through. And we're paying for this nonsense!!!!! It's so unfair. Shut this facility down. read more

I want to give 0 stars to FedEx and this location. When you call FedEx you know you can't speak to anyone in the US. They are trained really well looking at their list of BS excuses to fit any call type they answer. This location is in Norcross is worthless. They don't give a damm if your pkg is delivered or lost. You can't get them on the phone to tell them their Drivers are stealing my packages. No they are not delivering to Neighbors, they are the Thieves. Shut this place down immediately!!! read more

I think it's a place where strange people come together and work, my package has been staying here for two weeks, and these people are just waiting to see when they can deliver this to me. they keep the same answer like Like a parrot read more

Absolute black hole for packages. If you see your tracking go to Norcross, I hope for your sake you weren't in a rush to get it. Had a package in 2020 take a month to get from Conyers to Alpharetta. A month. This ground facility is useless. read more

Its shocking how bad this terminal is.... 3 WEEKS... the same package ... saying its out for delivery... when you call it says its going back to the shipper..... Every. Single. Day. for 3 WEEKS. Why isn't Fedex getting involved here? read more

Customers be aware, if your shipment was sent to this hub location and if it was not delivered to you directly, good luck getting your shipment. My package required signature and fedex "claim" to attempt to deliver it. Then I requested a hold then they couldn't find it for couple days. Then they finally found it and held for pick up. I showed up to pickup and it's the lobby entrance for fedex employee. You deal with security which will direct you to call the 770 phone number. Good luck in getting thru. I guess only one person works at customer pickup and she runs thru the hub looking for your package. It's a sh*t show. If you have a opportunity for a different provider, go with UPS, DHL OR whoever that is not fedex in Norcross. read more

its shocking how bad this terminal is.... 3 WEEKS... the same package ... saying its out for delivery... when you call it says its going back to the shipper..... Every. Single. Day. for 3 WEEKS. I work with Fedex exclusively and i have issues bu nothing like this... Why isn't Fedex getting involved here... The folks at the location are really nice but nothing ever gets done! read more

Absolutely the worst customer service. FedEx is usually good. Norcross is not. Packages either go missing (stolen) or they don't deliver and you have to pick up. I won't do business with FedEx in Atlanta. I've called their customer service multiple times and no one seems to care that this place is so bad. read more

The FedEx driver service was HORRIBLE. Not only was he rude and inconsiderate, he was dishonest having me to sign for my packages after coming to the door and "saying" he would bring the two pkgs right up, making sure someone was home. My packages worth hundreds of dollars never arrived to door. FEDEX GROUND HOME DELIVERY OUT OF NORCROSS, GA do better with more professional staff. The service today was ABSOLUTELY RIDICULOUS, ASHAME, AND UNACCEPTABLE AS A WORLDWIDE SHIPPING SERVICE. read more

This may be the worst customer service experience I have ever had. After calling multiple numbers on the instruction sheets of their unmanned waiting room I then waited for over an hour to retrieve my package. All because they would only deliver to my home during work hours. I had to call the main desk again after an hour only to find out that the first person I spoke to did not relay the message that my package need to be picked up. All in all I spent 80 minutes there doing something that could have taken 10. read more

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Tonight I returned home again to YET AGAIN find my large deliveries left in the middle of my driveway - in front of my garage door - for anyone to see and steal. I have a large front porch - protected from the elements and from view. If any business owners read these reviews. PLEASE DO NOT SHIP USING FEDEX. THEY ARE THE ABSOLUTE WORST. I DO NOT HAVE THESE ISSUES WITH AMAZON, UPS, OR USPS. The fact that this local fedex office doesn't care one bit about the quality of service they deliver is downright disgusting. I'd love to see them go out of business entirely. Maddening. read more

Been having a major problem with the driver for my delivery's. The address is printed very clear on my packages, but for some reason the driver will not deliver them to the right address. I have talked to a man named Victor at the Nor-cross hub. He has talked to me about the problem with the packages going to the wrong address. I would not be pissed if it were just one time, but it has been every package. Why they keep the problem driver on I don't know. Our old driver was always on top of things. I was told that they would get with the drive as to where he dropped my packages of at. Doe's not seem that I will ever get my packages as they were bought from Wall-Mart and shipped from someone else and have no way to get hold of them to have them resent to me. What is funny is that the UPS driver in my area makes sure that things are dropped at the right place. But after making two complaints now, they still have the same driver (Fed-ex) doing what he wants to do. My thought is if this man can't read, tell building addresses, or just do the job right they should get rid of him. read more

So I ordered my item 8/21. It arrived at this local facility 8/23 with a delivery date of 8/28. It is now 9/4 and the status of the delivery is still "Pending". I called this local facility and asked about the status of my item. The lady asked for my tracking number and told me my item was on the trailer. I said, "Great - can I come pick it up?". She replied "no- it's on the trailer, we don't know when the trailer will be unpacked." Ok- fine... any idea on when it will be shipped to me? She replies no. In conclusion, my item is still at the facility, on the trailer, waiting to be unpacked, with no delivery date set. Unable to be shipped, unable to be picked up. What. read more

FedEx Ground Norcross Terminal - "Pending" - Shipping Centers Near Me - Norcross, Georgia