I took my 100% sheepskin rug (that I paid $100s for) to this establishment because they did a wonderful job altering my daughter's prom dress the previous year. The rug had to be cleaned because my dog urinated on it and left a yellow streak. When I took it to the cleaners they said they would do their best to get the mark out but couldn't guarantee that they could get it all the way out. I understood the gamble and knew that I may get the rug back with the urine stain still there. A few days after I left my rug I received a call that a hole was created on the bottom of the rug (the skin part) while they were cleaning it , the stain was still there, and that they were trying a different process to clean it. The caller also stated that they would be as gentle as they could not to make the hole any bigger. I said ok. When I came to pick up the rug it was nicely folded inside of a nice plastic casing. I asked for the young lady to please take it out of the casing so I could have a better look at it before I left. When she took it out of the bag I could tell it was my rug because of the unique shape but its quality was destroyed. Not to mention the new hole on the bottom of the rug, it was no longer the soft, fluffy, long haired rug that it once was. Its hair is now tight and hard. The underside (skin part) was once soft and now it is hard and discolored. They young lady apologized continually and offered me a discount. Because I didn't want any additional confrontations and I didn't want them to think that I was trying to get out of paying for their services I paid my discounted price and was on my way with my rug. Yes, I understand that the company tried its best to clean my rug (I get it and appreciate the effort) but that doesn't take away from the fact that my rug isn't the same quality as it was when I dropped off to their establishment. I will not be back and I would never refer them to anyone. read more