Worst delivery service, the driver never showed up on the door, being a residential address, and…read moremarked the address as not found. Is it my fault that you can't read a map and find your way. because of the dumbness of this person, my parcel got delayed by a week. on top of that they have processing delays asking to change the address when the address is right, which they can't process for another 2 business days. with nothing to expedite the process. the receiver has to bear the consequences for their incapable team. also, guess what they don't even contact you. They just leave you hanging for you to figure it out. honestly the worst delivery service, Companies please don't use Purolator for deliveries.

We had a great experience here. We just wanted to pick up a total of three items as we got a few…read morenotices a few days ago that we missed. The guy behind the counter was busy with the customers before us, so we waited patiently, and he even acknowledged us and said he'd be with us in a few minutes. When it was our turn, the guy said that only one of the items were in, and the other would be in on the next day as we got there too early for pickup. But he also gave us an option that it could still be delivered to our door if we aren't in a hurry. It was really nice of him to inform us of our options. We had no problems here. The line up wasn't long and the wait wasn't bad. The guy working here was quick and efficient. I'm a happy customer!

Worked for the company for 6 months extremely rude owner at times given unreasonable time to…read moredeliver to Chilliwack alder Grove and then west side of Vancouver missed my friends celebration of life vera very rude in the office got paid on Friday afternoon but if you didn't get back in time didn't get cheque till monday

I know why they are called Phantom, because you never get your package!…read more Our building has a concierge desk yet they call me at work saying I'm not home so call the office to rearrange another delivery time. Okay fine. I call head office and tell them to use our concierge desk, they say okay we'll try again tomorrow. Two days later no package. I call Clearly for a tracking number. I input the number of Phantoms website. Order not found. Weird. I call customer service and they say they shipped my package back to Clearly because I wasn't home! Are you kidding me? They are rude, unhelpful, and the only delivery service I know that doesn't know how to use a concierge desk. Avoid at all costs.

THIS IS THE COURIER COMPANY YOU WANT. Extremely reasonable rates... actually... best I could find -…read morepretty sure they're the cheapest in town. AND YET: very friendly, personable staff - super fast deliveries too - especially their motorbike guy - was VERY impressed (and relieved!) how fast they got our documents delivered when it was a total emergency. Even more, after having chatted with a few of the couriers, it's really clear they are a GOOD company, that treats their employees fairly. Apparently most of the staff have been there for over 10 years - which seems incredible to me for a courier company (think: high turnover industry). Anyhow: my 2 cents. VERY happy with these guys and will continue to use and would recommend unhesitatingly.

PDX Courier Service is an excellent courier company in every respect. Always punctual: they arrive…read morewithin the established time for the rate, courteous people on the phone and accounting, and totally reliable. I have been using them for years. This Christmas, they provided some truly excellent, caring service for a delivery from North Vancouver to Pitt Meadows. The recipient was not at home, and they went out of their way to phone me, and let me know, and to phone the recipient. It doesn't get any better than this!

This company tried to make a delivery to me July 2. I was not home. Unlike other couriers I was…read moreleft no note and received no phone call. Instead, the package sat in the couriers van until September 20. Yes two-and-a-half months before the sender of the package managed to prod them into action. Even then I was told it would be delivered the day following contact and it wasn't. Why? "that driver does not work that day." So, why was I told it would come that day? Finally, the next day it arrived looking like it had been bouncing around in the back of a van for a long time - because it had - 81 days! Of course I was told I would have a call from a manger - nope. Just avoid.

From the owner: We at Atlas Courier are committed to providing exceptional customer service experience that sets us…read moreapart from the competition. Based in Burnaby, Atlas Courier Ltd is the courier of choice for hundreds of companies handling everything from envelopes to freight. Our knowledge and expertise is unmatched with our management, staff and drivers having decades of experience in servicing the Vancouver business community. Our highly experienced team of service professionals specialize in providing our diverse clientele with the highest quality of time sensitive delivery and logistic solutions meeting and exceeding their service needs. The vehicles used by our couriers are designed for the job at hand whether it is a car for documents and small packages to Vans, 1 Tons, Cube Vans, Sprinters or 3 Ton Vans for your skids and larger freight orders. We can do it all for you.

My association has had a mailbox at this store for many years (10+) and we have been interacting…read moreregularly with Marissa all that time. Service has been top notch, always friendly, always remembers my name (!) and is always helpful. I cannot thank you enough for all the years of personable and reliable service for us.

Worst pickup point in the world, the Filipino woman is always rude, Period…read more I can't stand her after so many years(the metro town pickup point has been the only place I picked up Old Navy orders) finally yesterday I could not bear her attitude anymore and blew right up.

I spend a lot of my time at postal offices and have never had the interesting and positive…read moreexperiences I had today! I found myself at FedEx this morning, in which the man at the counter kindly directed me here. The UPS here is in a prime location- right near a Dollorama , Bosley's, Shopper's Drug Mart, an a skytrain station. The woman at the counter today had exceptional customer service skills. She had a large purple and pink button on her shirt that said something like "I'm happy, ask me how" and so I asked her. Although I am genuinely a happy person, I couldn't help but ask her about this large button! She was fairly vague about it. I then asked her if it had something to do with the cross around her neck (as I'm a Christian) and she said no. She said she no longer has that 2:00 lull in her day because of one specific thing she does that makes her happy and no longer tired. She said she can't explain it but that it works, and that if I want to know more about it, she can send me a video and I can decide to do whatever I want with it. I wrote my email address on a notepad for her and will be waiting to hear back. For all I know, she's going to send me some information about a cult hahaha. I will update to let you all know. I liked this conversation starter. Our world is more connected yet more lonely than ever and I liked the way she brought humanity and deeper human connection into an everyday errand for me. I also liked that UPS allows her to do this (assuming it's not actually a cult haha).

From the owner: The UPS Store Coquitlam provides business services that includes printing, shipping services with a…read morevariety of couriers (domestic and international options), mailbox rentals, packaging supplies and service, shredding and faxing services.

I've been a NOVEX customer for almost ten years. I'm always impressed with the couriers and…read moreespecially the office staff. I just recently called in to redirect a delivery and they were very helpful and updated my order without a problem--which really made my day!

We have used Novex since 2017 and they have never let us down. When I call for a pick up I never…read morehave to worry about the package. North Vancouver, BC (I don't know why YELP has me in San Francisco, USA

Th worst customer service i have ever seen. I sent an item back to US from Canada for repair (and…read morereturn). The shipment was clearly marked as repair and return, but they charged the receivers credit card anyway for taxes etc. on the value of the item. This charge is over $400 US, and should not have been charged int he first place! The only way forward was to file a "dispute", which I did right away and which was acknowledged. I didn't hear for months, and made several calls, but customer service doesn't have access to that department, so all I could do was email again and again. About five months later someone finally told me that the file had been closed as I had not responded to their email for more documents. I had them send me that email, and it turns out they had sent the email to the wrong address (they made a typo)! So to re-open the case, they wanted me to send them another $90USD. I said that it was THEIR fault for the email error, so they should waive the fee. From that point on I was ghosted, and could not get a response from anyone. I found a manager, outlined the situation, and she agreed to waive the fee, and directed the original person to move forward with re-opening the case and get it processed properly. That was a month and a half ago, and I have no confirmation that anything has been done or if anything is in process, and all parties that I have been communicating with about this (including managers) have not responded to any of my inquiries as to the status. And there is no one I can call who has any ability to help me. So I am pretty much back where I started.... SOOO frustrating!!!!!!!!!!

They consistently leave notes saying they attempted to deliver. Which they never ever did in my…read morebuilding. They are too lazy to wait around and so they do lot ever use the intercom. Yet the company allows them to leave notes where they lie. If that how they feel about their service - imagine what a lousy company this is at its root. Horrible. I avoid them whenever I can.