Th worst customer service i have ever seen. I sent an item back to US from Canada for repair (and return). The shipment was clearly marked as repair and return, but they charged the receivers credit card anyway for taxes etc. on the value of the item. This charge is over $400 US, and should not have been charged int he first place! The only way forward was to file a "dispute", which I did right away and which was acknowledged. I didn't hear for months, and made several calls, but customer service doesn't have access to that department, so all I could do was email again and again. About five months later someone finally told me that the file had been closed as I had not responded to their email for more documents. I had them send me that email, and it turns out they had sent the email to the wrong address (they made a typo)! So to re-open the case, they wanted me to send them another $90USD. I said that it was THEIR fault for the email error, so they should waive the fee. From that point on I was ghosted, and could not get a response from anyone. I found a manager, outlined the situation, and she agreed to waive the fee, and directed the original person to move forward with re-opening the case and get it processed properly. That was a month and a half ago, and I have no confirmation that anything has been done or if anything is in process, and all parties that I have been communicating with about this (including managers) have not responded to any of my inquiries as to the status. And there is no one I can call who has any ability to help me. So I am pretty much back where I started.... SOOO frustrating!!!!!!!!!! read more

They consistently leave notes saying they attempted to deliver. Which they never ever did in my building. They are too lazy to wait around and so they do lot ever use the intercom. Yet the company allows them to leave notes where they lie. If that how they feel about their service - imagine what a lousy company this is at its root. Horrible. I avoid them whenever I can. read more

Going to the main Fedex location vs. Staples or elsewhere IS NOT WORTH IT. Here's a list of the idiotic things that happened: 1) I asked if insurance covered damage and loss. They told me, "I think so." I asked, "Do you KNOW or do you think? Can you check with someone?" 2) I was told it'd be $193 to insure my item for $5k, but I'd only get $1k back in a claim. I asked what would the point in paying that much for insuring it to $5k to only get $1k back and the reply was, "Do you want the insurance or not?" 3) In the same conversation, I was told they can insure items up to $20k. 4) And the clincher was I told it'd cost $161 but it was actually $100.61. 5) In the end, I told the supervisor how horrible service was and he told me I could get a refund for 'misinformation'. I called Fedex, who were also useless, and they told me Ground shipments aren't eligible for refunds. It doesn't pay to take it here. They're idiots. Plain and simple. read more

I'm astonished that Fedex have a two star review they are simply incapable of delivering a package . I never not had to go and pickup my stuff from a far away facility which either has weird hours or it's closed on Sunday the one day I would actually have time to go and get it. read more

so dissapointed with FEDEX. with all my orders from other currier its only with frdex that it got lost. Same thing happened to friend that fedex took a photo that it was delivered but just minutes after photo was received on email. Parcel was not there. Parcel may have been taken by fedex staff. I hope that fedex will do something with their services. NOT STEALING read more

(this FedEx service is absolutely atrocious. I don't understand a service like this could survive. My package from Gap was out for delivery Dec 3. I am in New Westminster, not in the country. I was hoping to get it by Dec 8 since my flight was Dec 9. i got a message on Dec 11 that a package is ready for pick up in Burnaby and will be hold for 5 business days. I tried to change delivery address and reroute to a friend. This is impossible to do with FedEx.) Sorry, i spoke too soon. have to take back what i said. FedEx Burnaby actually phoned me back. As it turned out, i can have it delivered to my friend's address. So embarrassed for bad mouthing FedEx so soon. Won't do it again. read more

Horrible service I missed the package at home unfortunately. Was told to pick up at a shop (very normal) next business day after 3:00pm went to pick up it's not there fed ex never dropped it off. Get an email 4 days later it's 45 minutes away from my home how does that make any sense. Horrible company read more

Always 30min wait!!!! One cares here about time. It's slower then anything you have seen. Unbelievable:/ Stay away!!! read more

Really bad service. Doesn't follow instructions. My package is going back and forth for the last 3 days. They have instructions to call upon arrival for me to go meet up with them. Doesn't follow instructions. On the third day, they said they will drop off the package to a location near by for me to pick up. They didn't to that either. When I call they reassured that the instructions are passed on but they aren't followed. Using fedex wasn't my choice, it was the sender's choice. I never had issue with other delivery company. I wish the sender used a different company because I never received the package. read more

This must be one of their shipping warehouses, as the location is much larger than their regular drop locations. Parking is available in a small lot next to the entrance. One thing to notice (not sure if they've fixed this) is that their hours on the website were incorrect - I showed up to find the place closed, with a sign pasted in the front window. I've updated the hours in Yelp. The staff were friendly, but a bit slow to be honest. Not sure why it takes 5 minutes or so per person. As a result, the lineup went out the door, and there were only 5 customers at the front counter. The good news is that my package got shipped without getting run over by a bus. Yay! read more

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I've used Fed Ex a lot of times. I live in the Burnaby area. One of your drivers--Ajay--is simply one of the best, kindest people I've met. He's a fantastic delivery person and a wonderful reflection on your team. Thank you. read more

Unlike the other courier services that I have dealt with recently, I can't really complain about FedEx, especially on my last dealings with them. I was surprised they actually called me about my delivery asking if I was home, which I wasn't at the time, and also receiving automated calls which allowed me to take down the tracking number for the package I needed to pick up without bringing the slip that was left at my door. This depot at least is not located in the middle of nowhere, or the airport, where I have to really trek far and waste a good portion of gas to get to. It isn't too far from the Gilmore Skytrain station either, so if you didn't have a car, you are still ok, unless it is a huge package, then this is all on you to what you order, and you weren't prepared. When I arrived, there was a small lineup, but it was pretty good, service was friendly, and when I received my package, they gave me the push cart dolly, as it was going to be hard to carry this thing from the desk to the customer parking lot. They open up to 6:30 on weekdays, and if you cannot make it, they even open on Saturday for a short period of time. The staff here was very friendly on my visits, and it is not that I choose FedEx for my deliveries, more from the vendors I buy from... but I am happy with the service of taking care of my package. read more

The service here makes me never want to buy anything that is shipped by Fedex. Even Canada post, which is run by the federal government is faster than this place. There is almost always a line because even though they usually have 2-3 people at the counter only one person helps customers in line. It takes them 5-10 mins a person to check a tracking number, get a package from the back room and for you to sign. If the staff here acknowledged that there is a wait and it takes a while I don't think I'd be so annoyed. But it's like they don't care that customers are patiently waiting. I'm not sure why fedex doesn't give drivers phones as all packages have phone numbers on them. They also don't leave any pick up details on the slip they leave behind so you have to call in to find out where your package is. read more

I went to pickup my package on a rainy day. The staff worked overtime to help with all customers. read more

FedEx - Couriers & Delivery Services Near Me - Burnaby, British Columbia

FedEx driver didn't bother ringing doorbell and left a delivery card. Next day when I went to pick up package, it took over half an hour just to pick up package. Canadapost gets packages in back room for 1 minute. Fedex takes over 10 minutes. Use something like ups or Purolator. read more

Garbage location, garbage company. Making sure all front line staff that deal with the general public, have at least rudimentary command of the English language would be one step in the right direction. It seems that Fed-Ex now has the same philosophy as TruDuh's "because it's 2015" nonsense, where "diversity" is more valued over competence. Also contrast the way that UPS handles not being home to receive the parcel and the multiple practical options they provide to reschedule, versus the limited options of Fed-Ex. Even though UPS is certainly not perfect, why anyone would CHOOSE to use Fed-Ex is baffling, and why anyone would rate this garbage company 5 stars, is even more so. Easily pleased? Fake reviews? read more

Worst stupid company to deal with. Have an account with them? Doesn't matter. They'll ignore your shipments and not clear them through customs for you (*even though that's what they're supposed to do) and let it sit and rot. Call them and ask what's up? They blow you off. On my second call, I asked if they had any record of my first call. They didn't. The jerk staffer basically ignored my call. 2 day shipping has stretched to 10 days now. They've done nothing to fix the problem. They don't care if this delay hurts your company or costs you money. They already got paid so they're happy. DO NOT DEAL WITH THEM AT ANY COST. YOU WILL BE SORRY. read more

I have been here many times to pick up packages. Very smooth process. One guy is very friendly and cheerful. As for the company, I am very happy about the easy online process to re-arrange to pick up instead of delivering to my home. Things are done in a very efficient manner. I can get packages from Hong Kong and Japan in such a short time. read more

Bad service,garbage company,always delay and no schedule. Always hold clients package.

FedEx always delivered my package on time, sometimes delayed but it's forgiven. Likely I preferred this over DHL.

I sent a suitcase from Montreal to Port Moody. The person in Montreal failed to write out the address correctly-he left out the number of the street. Instead of five days for delivery, it took 12 days to track down the suitcase and then we had to go and pick it up. This took my husband 4 hours and 30 minutes to get from Delta to Port Moody because of an accident on the highway. I spent about 3-4 hours on the phone on the 1-800 number with people in central America until I figured out that you have to demand to speak with a manager. The manager in Vancouver finally phoned the warehouse in Delta but would not disclose the number to us!! I tried to call her back to discuss a refund and she hung up on me three times!! Now, we want a full refund for the lost suitcase and all the trouble we were put through to recover our possessions. So I am back on the 1-800 number waiting to talk with another manager. Fedex is just so unreliable and dysfunctional. read more

Paid big bucks to have a parcel NOT delivered yet. Spent $123.00 shipped parcel June 28 to reach destination by July 3 before the receiver left the country. It's now July 8 and parcel still not delivered. Find another way to send your parcel because even if it does arrive in the future to the destination the person is NO longer there. Why do they offer choices on dates to be received if they can't meet their timeline? read more

Poor customer service. I went into this Fed Ex location today, 4270 Dawson Street, Burnaby, BC V5C 4B3. The employee told me that ground shipping was not available today. He said only by "air" shipping is available which is substantially more expensive of course. I left the store because I was not going to pay that rate. I then went home and called customer service and she said that ground service is available. She entered my addresses to confirm and she even called the same store to make sure that the ground service was available. It certainly was!!! I had a feeling that the employee was lying at the time. I have no idea why he didn't want my business. This is the second problem I've had with Fed Ex. Last year I had a parcel go missing and today this. I'm very disappointed and I'll never use Fed Ex again. I went to UPS located at 4111 Hastings St, Burnaby BC. V5C 6T7. Amazing customer service. read more

Service is super slow and employees don't acknowledge the fact there is a 30 person line outside. Line moves extremely slow. Went on a Friday evening and had to wait at least 45 mins to pick up a package. read more

This is now the second time I've had simply the WORST WORST WORST SERVICE EVER - FEDEX is TERRIBLE - No Customer Service - all in Guatamala - Don't Speak English- Their Company calling with a recorded message saying they tried to deliver packages I wasn't expecting - telling me to press 1 for more information - final notice - don't give a tracking number - no one speaks English as a first language - don't understand - transfered me to tech services - said they didn't know why - transferred me back to another Customer Service Agent - who said without a tracking number they can't do anything.... I asked to speak to a Supervisor - she hung up... I will NEVER EVER USE FEDEX BECAUSE OF THE TERRIBLE TERRIBLE TERRIBLE SERVICE .... The previous package I had the same problems - then I got a phone call from a private cell number from a Pakistani woman who didn't speak English - the only word I understood her say was FEDEX... I told her her English wasn't good enough to be doing phone calls - especially at 7:20 am on a Sunday Morning!!!!! I was woken up by their call - Again - constant mis-information - they sent my parcel to a collection depot instead of delivering it to me - even though I was here and had the hours on our door for deliveries... they didn't leave a notice to say they tried to deliver anything then either... It took over 10 days of trying to track the first parcel down - multiple calls to multiple customer service agents - all saying they couldn't do anything - one was working from home and couldn't call FEDEX head office apparently because her FEDEX phone wasn't working!!! No Accountability - No way to Report within FEDEX the problems - it's simply a ZOO - I wouldn't trust them with any deliveries - the left hand doesn't know what the right hand is doing - ABSOLUTELY HORRIBLE HORRIBLE SERVICE!!!!!!!!!! read more

I would give 0 stars but that is not a choice. Do not ever use FedEx to ship anything. It has been four days and my packages have been driving around town within 30 miles of my house and not one single attempt to deliver them. Who knows if or when I will receive it. My package that came through USPS arrived faster than my two day shipping package through FedEx. Customer Service is one big joke. They just talk circles around themselves and ever representative will give you a different answer. I honestly could reorder and have it shipped with a different carrier and would get it before the first one arrives. Never use their service find a different carrier. read more

My god ... Fedex has to be the WORST service EVER. 1) It claimed it tried to deliver a package ... hmmmm, the building security camera recording doesn't show any such attempt. They simply lied. 2) Fedex sent an email saying "pick it up at our airport location" ... uhhh, that is 25 kms away from me! 3) After complaining like crazy, they moved the package to Burnaby (slightly closer), but wouldn't do another delivery. 4) When I went to pick it up, the counter people said: a) Need tracking number ... we can't find you by name / address? Seriously?! b) another worker said "Oh, I remember that package coming in from the airport. I called and left you a message on voice mail" That worker found the package. c) I replied ... "first, my phone doesn't have any missed calls recorded ... second, I don't have voice mail" Fedex simply lied to me ... AGAIN. What a horrible, horrible company. Not only will I NEVER use Fedex, I won't order anything else from the company that sent my package via Fedex. read more

Garbage delivery people can't deliver shit, and expect you to spend $13 in shipping fees to go and pick it up. May as well just give us a refund and have only pick up available. Forget delivery if it doesn't exist. read more

The worst courier you can possibly use I would never use them or order anything from waifare as they use this idiot company for delivery they totally suck read more

Expected delivery to door for wheelchair same as last two replacements... but this order has to be picked in Burnaby.... my door is in Squamish... what changed ?....same supplier, same courier ? This is not delivery when the customer has to go to a depot to pickup as the Fedex delivery trucks are passing my front door as we speak. Think the arrow in the logo is pointing in t he wrong direction. Cheers read more

FAST, FRIENDLY SERVICE! Made order online... Tuesday 11am PST and parcel travelled through MN, then Canada Customs to Richmond then Burnaby and just arrived @ 3:40pm PST.... Well before date anticipated which was Thursday! Very happy with the speed of delivery and nice staff. read more

Unfortunately my local Ikea uses Fedex to ship online orders. For the second time I have been waiting an additional 15 days now for my order to arrive. When I called Fedex they told me they needed more info from Ikea to ship my order, this was a lie. When I called Fedex again I was told they had made 3 attempts to deliver my package, another lie - I work from home, I am almost always home, my intercom calls to my cell phone when there is a delivery, additionally there was no card left on the door noting an attempt had been made and no call was made to me. I was told the couriers are not provide with phones, lame. I called Ikea and told them that I would no longer be ordering online from them while they use Fedex as their delivery company, they kindly refunded my $15 delivery charge I'd paid. When I called Fedex back again to get my package delivered to a near by located to ensure I would actually get it, I told them that their workers are clearly lying. I had the exact same situation the year before where Fedex kept saying they'd been trying to deliver my package, but they obviously never even drove by my house. If you are ordering something very important like for a wedding or that you really must have by a certain date, I would avoid ordering from a company that ships with Fedex. read more