Driver lied about attempting to deliver my package. I have a ring camera and was sitting by my door for 3 hours waiting. No knock, nothing. No door note, nothing. What's even worse, is that the package didn't even require a signature. Crappy service from pathetic, lazy people. read more

Kaleb (the driver who has my package) has to be one of the laziest, worthless human beings to walk this earth. he did not attempt to deliver my package, despite his notes in my delivery updates. Kaleb also sent a blurry red photo that should've been of a door tag if he were to actually have placed one. now that being said... because of Kalebs careless actions, I have been on the phone with Fedex trying to track down my package. despite every attempt to have Kevin redirect my package back to my house to actually deliver my package I have gotten a long run around with no actual delivery updates. I really wish I could say I'm surprised to see such sub-par service from fedex- but I'm not. if you're the station manager reading this, this is a reflection on you and the subpar expectations you have for your driver. Kaleb- if this message reaches you (hopefully as an employee review) id like you to know you're going no where in life with these kind of Lazy actions that you're demonstrating at work. we all wish we could fly through life and dismiss our actual responsibilities but in turn your carless actions have resulted in a delay in me being able to do my job...I'm fully aware that you may not care about your work performance as demonstrated by your actions today... but I do... get it together, kid! read more

Worst Delivery service ever. Your business package can be dropped at another address and signed for without them giving you any of that information. My package is now locked with other business until tomorrow sometime. Thanks Fedex. read more

Ordered a bike, item was supposed to be delivered for almost a week and everyday it updated with the next day, finally it's delivered by a different driver who said the other person didn't want to carry the big box, as a result my box kept being in the bottom with other heavier boxes on top which damaged the box, article, still waiting for a replacement to be delivered by FedEx. They are doing the same again. How can this larger company be so bad? Pretty disappointing, I'll use UPS from now on. read more

I frequently get meal delivery kits shipped via Fed Ex. I've rarely had issues until I tried to resume my deliveries while out of town for an extended vacation. Somehow this location got the address wrong, with a completely invalid house number (doesn't their system verify addresses?) and though they had a phone number available, their carrier did not bother to call when they couldn't deliver the box. I also left specific directions to leave it at the door by the bird bath- we're the only house on the block with a bird bath, this isn't rocket science, but apparently all he did was drive down the street and move on. When I called at 3PM when my tracker pinged me with an error, no one at their call center made any effort to rectify the situation. So the box (clearly stamped with FOOD INSIDE and REFRIGERATE IMMEDIATELY) was returned to their warehouse without making even a basic attempt to deliver. I guess it's going to sit there for two days because they're closed Sunday and Monday. Hopefully some of it will be salvageable on Tuesday. EDIT: Ha, I spoke too soon. Tuesday came and went with a text alert that it was on the truck for delivery, but no one made a delivery attempt by 9PM. Customer service had no info. I was called Wednesday night by a manager stating the box smelled and was spoiled, so it was disposed of. That's no surprise, but the fact that it took so long to figure out is ridiculous. I will not be resuming my deliveries while in TX because I do not have confidence it will actually arrive. When I told management, they had nothing to say to reassure me. read more

Fed Ex Ground - Stayed in all day because it was out for delivery and they never even attempted to deliver! - Shipping Centers Near Me - Schertz, Texas

Refused a package and they took it back. Wrote in the side of the package in red REFUSED with the date. Then the fools delivered it any throwing it on my front porch 4 days later so it could be stolen. Luckily I found it first and made them come get it. Now It's missing and I'm on the hook for the purchase price. Fedex is the very defining incompetence. Oh and calling in to that joke of a customer service line with its rested call tree Is a nightmare. read more

Fed Ex Ground - Pretty obvious! - Shipping Centers Near Me - Schertz, Texas

I am tired of having to reach out to fed ex to get my packages. The driver keeps saying the address doesn't exist or no one is home. Have they even tried. It's so frustrating to me that I have notified fed ex over and over again on how to drop off the packages at our location and yet no one understands. I wish companies would stop using fed ex as a delivery carrier. read more

Customer service is not helpful, Fed Ex driver don't know the difference between Vista and Creek, but they deliver to the wrong house all the time. I'm tired looking for my packages, I'm going to start charing Fed ex, for looking for my package. Customer Service are beyond idiots. read more

They're they absolute worst delivery service EVER! I would never use them but an order I placed did and now my package is in limbo. I received an email stating they attempted delivery without success. How, we have a parcel locker to secure items?!! That's called lazy or flat out ignorant!! Such BS!!! TERRIBLE SERVICE THROUGH THE ENTIRE COMPANY!! read more

I don't even know honestly where to start with this crap show. About a month ago I had a laptop shipped to me that was tossed over a ten foot fence about 1000 ft from my house. How do I know this, my dad witnessed it happen and chased the guy down and notes he has a small kid in the car. I call fedex and they just take a complaint down. Thankfully the computer wasn't damaged. Well I'll be dammed if today my package is delivered to a gated driveway that doesn't belong to me and is no where to be found. These people either need to hire competent employees or just shut the business down. I have a HUGE address outside and they still can't deliver it properly. Do NOT shop with these people if possible. They don't even answer the phone. read more

They send me an email saying my package was going to be delivered on 2/20/2021 they didn't show, they send out another email for delivery on 2/21/2021 they still didn't show, I call them on 2/22/2021 at 7:15am to track my package was told it was still in houston Tx facility, I ask why you send me delivery dates if the package is not at your location, the lady said I don't know, they really sucks at this site and not professional at all read more

Fedex always either lose my packages or drop off on the side of the road no where near my house. Last time they said it was because it was raining. Well, if the rain had you so scared that you can't drive to my house, maybe that's an indicator that you should NOT drop off my electronics in the weeds on the side of the road. I'm tired of filing complaints and requesting refunds from the original shipper, but I guess this isn't going to end. At least it wasn't medicine this time. read more

Fed Ex Ground - Please stop leaving my electronics in the weeds on the side of the road. - Shipping Centers Near Me - Schertz, Texas

Package has been out for delivery for 5 days. Some days I was told it never left warehouse. Yesterday driver said he attempted delivery, never saw driver nor was door tag left. I believe it was lost or pilfered by employee(s) Contact numbers - 210-650-7600 866-477-7529 800-463-3339 They all seem hopeless. Encourage businesses to use another shipper. read more

Absolutely horrible delivery service. The drivers are lazy, leave packages outside our OPEN gate and when we repeatedly call to complain and ask that they bring packages to the house they instead say they are unable to deliver because customer or business is closed when we are home and they dont even bother to pull in the driveway. You can no longer call or contact anyone at the Schertz location to deal with this issue directly. All you can do is call the customer service and get a rep to report and nothing happens. Delivery gets worse. UPS and Amazon deliver here several times a week with no issues. Fed Ex is and has been a nightmare for years. I would gladly pay extra for shipping just avoid anything being sent Fed Ex and do whenever possible. Absolutely horrible company and delivery service. read more

The worst delivery service ever , I would much rather have had it sent through USPS , I have no idea how you claim no one home with 3 vehicles outside the home and not ringing the door bell. Then I move for having the package left at one of your holding facilities where you don't leave it because you claim I'm not there to receive it. When of course not since it's a holding facility where I'm supposed to later pick it up and now on the 3rd attempt I have to go pick my package up because as an apology what I get is oops I don't know why they didn't leave it there sir. Most unsatisfactory service ever next time I'll stick with Amazon read more

I am giving 1 star only because they DID attempt to deliver on the first day, butI had inadvertently left my gate closed. Notice said they would redeliver the next day.../ On second day tracking showed "out for delivery". After 2 phone calls to customer service, and assurances that it was still out for delivery, by 10 pm it had not arrived. (I was told by customer service representative that he "had spoken to the driver" and it would be there...) Tracking NEXT day and a 3RD phone call to FED ex says it was undeliverable due to "recipient location security delay" on the previous day..., but out for delivery again... On same 3RD call I was informed that the representatives are NOT allowed to call drivers or shipment facility, so, Fed ex lied TWICE to me: once about calling the driver, and once about a security delay(. My gate was open the whole day and I was home the whole day!). I am now waiting for delivery again... I understand that sometimes things go wrong, but I do not understand LIARS!!! read more

Fed Ex Ground - Shipping Centers Near Me - Schertz, Texas

I had to call the Schertz location today and I was able to get the assistance I needed. I had a package 'delivered' today and it went to the wrong address. It turns out that the shipper entered my incorrect apartment number. I had 2 other shipments in transit. The woman that I spoke to was extremely pleasant and was able to correct the other 2 shipments. Very thankful for the nice phone conversation and that she was able to help correct the address. read more

This particular facility has drivers that will record delivery attempts even though they didn't actually attempt to deliver. They did this to me 2 days in a row and nobody at Fedex thinks this is wrong. They literally lie about attempting to deliver the package, and act like it's ok. I mean they aren't even trying to make it right! I am going to have to go pick up the package myself! Beyond absurd! read more

Please find my package and deliver it to where it is supposed to be when you say you will be there. Maybe like a normal reputable company would do? You are paid to deliver a package to a place, if I wanted to deliver it myself instead of have someone hired to, I would. Thanks. read more

I'm so tired of FedEx distribution changing the address on my packages causing the packages to be delivered to the wrong house. Now I have very expensive electronic equipment that will be sent to a house somewhere in my subdivision and I'll have to bother them to pick up my package. Also, they have now started saying that packages are on the truck for delivery that day, then they say still on the truck but delivery won't be until the next day. What is the problem? I'm telling my shippers NOT to use FedEx but sometimes I don't have a choice. read more

Had to come down and pick up a package at this facility and couldn't have been more impressed. I had to go through airport level security but the middle age woman of color who walked me though the checkpoint was by far the most polite security guard I've ever come across. She made It feel like it wasn't a security check point and genuinely made my day better. Thank you hire more people like her. read more

If there was an option for no stars at all I'd click it 1,000 times over. This place is an absolute joke. I've never ever ever ever used fedex and the one time I do I am more than shown why i never have. I paid $30 for 2 days shipping so I could have my item before I left for vacation and after being placed on hold for 2 hours I was told my package was lost. As if maybe my package grew a pair of legs and walked right out of their facility on its own, or perhaps maybe someone broke in and stole ONLY my one tiny package. Why claim to be a delivery company if you're going to loose the items that people pay for ? How about something ' loose ' yalls pay checks next month since you obviously can not do your one job. read more

This is the 2nd time this facility location has lost a package that was part of a (3) item shipment. It is very ironic that 2 of the 3 items being shipped arrived at their destination in semi descent condition and the 3rd item magically disappeared. I received notification that the item was undeliverable due to multiple shipping labels found on the package, however the box utilized to ship the items were practically new and label free, with the exception of the intended destination label that was affixed at the initial send off via our mail center staff. I proceed to contact FedEx online and via phone and each communication provided me mixed responses; 10 days later I finally receive a phone call from the last location only to hear them state that they have misplaced the item box and that they sincerely apologize and that I should now proceed with the FedEx claim policy on lost and or damaged items. Ok, so basically you guys lose something and then just chalk it up to my bad here is a coupon for your troubles. The item lost contained sensitive family documentation so I don't think a coupon is going to fix this but thanks for playing FedEx. read more

This has to be the worst managed Fedex facility in Schertz Tx. Failed to deliver package to the correct address. I called immediately after tracking said it had been delivered, was told it would be delivered tomorrow which was Saturday, was not delivered called again and was told that it would not be delivered until Monday called again on Monday spoke to a guy named Carl, he called the facility to find out what was going on, he told me that it was on the truck and would be delivered today(Monday) I saw the Fedex truck in my neighbor but they just drove by and did not stop, I called again and was told that it would not be delivered until Tuesday somebody's lying. At all cost use someone else to ship packages not Fedex. Needless to say my clients are not happy nor am I read more

Had a Wayfair order due to deliver Aug 9th to La Vernia, TX (36 miles south of the San Antonio Fed Ex Ground facility)...I tracked the order and the items were scanned into the San Antonio facility on Aug 8th. After waiting around all day on the 9th, I refreshed tracking to find my items had arrived at the Fed Ex facility in Charlotte, North Carolina. I called Fed Ex customer service and they said sorry, but probably a "human sorting error...it happens.." and now my package will "probably" arrive for its new expected delivery five days from now. I asked if it only took a little over 24 hours for to be "sorted in error" and arrive in NC, why would it take 5 days for them to correct THEIR error to get my items back to San Antonio? I got the brilliant answer of "that is just how it works." Too bad I could not give them a "0" for attention-to-detail & customer service. read more