I've been going here monthly for over 10 years getting excellent service. I love the foot bath and…read moreleg and arm massages. When I have ingrown nails, they know how to fix 'em.

What's not to like. The place is clean, the price is reasonable and the people are friendly. No…read morecomplaints.

I have never had such wonderful treatment as I have received from Lanie. Her manicures, pedicures'…read moreand back massages are incredible. She is a delightful person, and I always leave ther spa feeling wonderfully refreshed in body and mind! Judith Branion

Cocoon Day Spa has excellent customer service, and excellent products that really worked to my…read moresensitive skin. My spa experience was superb and relaxing -- herbal tea, soothing music, and very yummy smelling spa products applied on me. The staff was awesome and the experience blissfull! Thank you Cocoon!

I wouldn't recommend - even with a deal / coupon / Groupon. I went in for a facial and was…read moredisappointed. The room was cold, the esthetician loudly chewed gum the entire time, the lights stayed on - all of which limited the relaxing potential of the treatment. In terms of the skills of the esthetician, she didn't tell me what products were going on my face, started physical extractions (with a Kleenex and fingernails)before asking if I was ok with them, and was consistently sloppy with applying creams and masks. It got in my nose multiple times, on my eyelids, in my eye and on my lips. When I got home, there was still mask on my face that hatdnt been fully removed (photo attached of what my washcloth looked like after I wiped off the mask).

Awful manicure. Uneven nails, uneven length and blotchy polish. By the end of the day polish was…read morepeeling because the girl put on 5 coats - base, three color coats and top coat. All this for 50 bucks. Go elsewhere. Only upside was they were friendly but not worth the money AT ALL.

I had a hydra facial done 10 days ago and my skin is glowing! The results were instant and my skin…read moreonly got better with time! The knowledge that they have regarding skin care is phenomenal! They recommend their Eminence skin care line and set me up with a daily routine. My skin feels so good!! This is not my first experience with skin care treatments and products and it has far exceeded my expectations! I look forward to watching the owner Liz's Facial Friday's on Facebook at 6pm It has taught me allot about hyperpigmentation, hormonal imbalances, dry and dull skin. I highly recommend Heaven Spa on the rock for all your skin care needs and I can't wait to come back for my derma roller facial and laser treatments!!

This is my favourite spa for all things pampering. Reasonable prices, always welcoming and very…read morecovid safe.

Luna encompasses the meaning of being a holistic care provider. Her trauma-informed,…read moreneuro-affirmative, person-centred care approach makes it so all your individual needs are considered and discussed to ensure you feel safe and supported during your treatments. As someone with complex health and long-term chronic pain, I wish I had come across Luna years ago! Historically my experience with health care has been that of "just another patient" and never finding long-term success with treatments. Working with Luna has truly been transformative for symptom management and supporting my physical, neurological, mental, emotional, and spiritual healing. To receive meaningful treatment from someone who listens and meets you where you're at is incredibly refreshing. She never makes me feel like I am a problem patient and is also happy to do the research and further her understanding if she doesn't have an immediate answer. If you are looking for someone who is incredibly knowledgeable, considerate, kind, and professional, I couldn't think of anyone else I would recommend more!

Luna is truly such a blessing to me in my life. My physical, mental and spiritual health has never…read morefelt better since I started seeing Luna. I have been going to see her for the reset program and had the opportunity to take part in a Full Moon Retreat, where Luna guided me with 5 spiritual rituals. It's really hard to even put into words what happened to me that day. I was able to release some very deep rooted sadness and limiting beliefs I held onto so deeply because of my past experiences. Some of which I didn't even realize I was holding onto. I had the most peaceful visual that really helped me come to terms with some of the things I have been struggling with and left me feeling incredibly rooted and unshakeable. It was a release that was so profound I felt like I left that day a much stronger and loving version of myself. Luna is a doing exactly what she should be doing in life and I'm so happy to have found her. It is rare for me to trust and let my guard down, but the moment I met Luna I felt "safe" and knew this was someone who will genuinely hold space for me and really nurture me through my healing. She is as kind and knowledgeable as she is spiritually gifted. I look forward to many more sessions. Luna, your authenticity, warmth, support and ability to help me love me, is so appreciated and I'm forever grateful.

Dermal spa in Nanaimo literally scarred me with there laser therapy! I am shocked at the after…read moreeffects and the damage that was done

Dr. Hollis was fantastic-- professional, not overzealous, and clearly knowledgeable…read more Has he retired? I have only been able to see Lianne over the past 3 years, and is terrible! She has absolutely no understood of a natural look and always hit me with a hard sell to get more procedures and spend $100s more than I wanted or needed. She screwed up one procedure and tried to get me to sign on for another, which would have cost $700.00! No thank you! Go somewhere else, there's plenty of competition in town.

Great selection and service. I was looking for something obscure and was pleasantly surprised by…read morehow helpful the staff was. This was something we experienced throughout downtown Victoria and it really enhanced our visit.

$63 for $35 pedicure everywhere else. Nice pleasant staff. Reluctant to give me red nail paint,…read morewas not not on samples offered to me. Climb up stairs, climb up to bench, and put feet in dish pan which the nail technician carries over to a sink 10 feet away. Even the most charming of staff cannot have me rate this out dated spa, double over priced pedicure a return pedicure.