This was by far the best spa experience ever. I had a pedicure with Michelle, who is outstanding…read more Everyone was friendly and did everything they could to make the experience perfect. I even got a mini neck and back massage as an added bonus.

Not a good experience…read more I don't write a lot of reviews. I tend to write them when an experience is either really amazing and I want people to know, or it's really not good and I don't want people to have that experience. For context, I've had a lot of facials in my life-- too many to count. I'm new to Victoria and can't get to my longtime facialist on the mainland for at least a few months, so I decided to try to find someone good in Victoria. I thought to try Emerald Day Spa because of all the good reviews and awards. I specifically booked an extraction facial. When I was asked by Parisa, the facialist, if I had any concerns or things I wanted her to know, I said I was there for extractions, most importantly. I asked if she could turn on the light so I could show her specifically what I wanted her to pay attention to. She said no, that she would look at my face when I was on the treatment table. This struck me as odd, because I can't look at my own face when I'm on the table, and how can I be sure that she's seeing what I need her to see?? Next, after I'd changed, she took forever to come back in. I started calling out, "Hello! I'm ready!" but she did not return for at least five minutes. It was bizarre and stressful. Then she asked if I was comfortable. The towel I was lying on was really old and rough, and I asked if she could remove it. But instead of just taking it off, she left again for another five minutes! Once again, I called out, "Hello! Hello!!" She finally came back in and I said, "Wow, that was a long time just to take away a towel." Then, she didn't remove the towel and instead put down a sheet. This was okay, but to lose ten minutes of my hour and fifteen minutes while I was lying there, cold, was weird and unpleasant, to say the least. When she got to the extractions, I again said that I wanted to show her what really needed extracting, but since I had no mirror and I was now lying down, I couldn't be sure that I was pointing to the right things. She told me she saw what I was talking about: white heads on my nose, an enlarged pore that gets really clogged, and most importantly, a very large white head by my ear that needed to be punctured, drained, and extracted. I repeatedly pointed it out to her. She started the extractions with a small machine, and then said she was missing something and left again! This time leaving the door open!! OMG. Any relaxation I'd achieved was torpedoed as I heard the people in the hall walking by, talking, and I worried that someone else would come in. Back to the facial... Like I said, I've had countless facials, and I know what extractions feel like. She was NOT doing extractions. She continued moving the little machine around my face. I'm sure it was doing something, but it was not getting out whiteheads, blackheads, etc. Then she got to the area with the very large blemish. She futzed around a bit with the machine, and then said, "It's all cleaned out." Well, let me tell you, the big blemish is still there, as are the white heads on my nose and the clogged pore. It's like she did NO EXTRACTIONS AT ALL. No joke. Now I need to find another facialist who can actually do the extractions, or make the trek to the mainland. And I'm out $183 for something that did not do what it said it would. Perhaps there are other treatments that are good. I'm guessing that with all the rave reviews, other folks have had good experiences. But let me tell you, an extraction facial with Parisa is not why this place is winning awards.

Wow!!!' Mind blown! Not only is this stellar addition to beautiful Victoria a great offering to…read moreclients like me, it's a wonderful experience. Sit back, gentle reader, and let me explain: --friendly, engaging staff --beautiful design throughput --thoughtful attention to detail (salt scrub!!!!) --lots of choices for soaking, relaxing or sauna-ing --complimentary tea that was delicious --lush towels and robes --beautiful, minimal gardens--the hummingbirds liked it in early June --lots of staff care-taking the facilities --pretty library / lounge / cafe on the main level I'm glad I had an 8 am appointment--it was quiet and peaceful. An hour into my appointment, the noise level picked up, even in the "soft voices" areas. The silent sauna remained silent, which I appreciated. I get why groups of people want to talk so they can all hear and engage in the conversation, but the staff didn't remind them of low noise levels (at least not that I could discern). I wonder if the staff know how to compassionately hold that boundary. If not, such boundaries don't work (and they didn't hold as more people joined the space). It was fairly easy finding quiet pockets on the deck but even the "shelter" zone couldn't mute the "f-me!" Shout from the man who submerged himself into the cold tub. Pity. I'll go back and strive for an early time again--that first hour was amazing when it was quiet and subdued. More of that, please.

This place dials up the relaxation to the max! This was a…read moredefinite highlight of a visit to Victoria. This repurposed 1940s barge is permanently moored in the inner harbor so you get amazing views of the seaplanes taking off and landing as you relax on the top deck. All the sauna, hot pools and cold plunge are on the top deck which also has a park like feel with some trees and shrubbery. The bottom deck is has the relaxation lounge where you can relax on big comfy couches, drink some tea or snack and take in the views from the huge harbor facing window. Two of the dry saunas are designated to be completely silent which I prefer. It is coed so bring your swim wear and some flip flops or slides. No phones are allowed on the top deck so no cool photos of the actual relaxation top deck area! Each session runs 3 hours which is just enough time to get in a couple of good sauna and cold plunge contrast therapy runs. Great place to de-stress!

Spa robes were luxurious, I felt welcomed and relaxed arriving early. Able to sit with tea in the…read morelounge before service. I got a massage with facial Bliss package. Service was great, however, I felt pushed to buy products after which was a big turn off. I was told about it on the table during facial, then again when walking to the change room, then again as I was changing the woman came back and told me more about it and they would be on the counter. I was interested at first, but after feeling really like I had no option, I was out of the sale. I don't like that. I absolutely have an option. I loved the products and the woman was kind, knowledgeable definitely, we chatted a lot during services, but I do not like feeling like I am without option to go without if I choose. It felt like I was obligated or something. I told the front desk it's more than I wanted to pay and I will pass now.

Awful place - they took a reservation then claimed they couldn't find it and then told me they were…read morecharging me because I didn't cancel in time. Unorganized. Totally unprofessional. DO NOT GO.

If you're considering the Kapha season retreat but are not sure if it's worth the money, let me…read moretell you it most definitely was worth every penny! That was the most incredible thing I've done for myself. You must request Anu! I live in California otherwise I would be going to see Anu weekly! I could feel her considerate care and warm energy every step of the way. I requested hard pressure and Anu really delivered. She was able to release so much tension from my body while also keeping the massage relaxing and peaceful. This was a two hour experience and I really felt Anu gave her all for the entire duration. Even at the end she was so kind and compassionate, noting areas of my body she noticed were carrying stress and congestion and gave me special aftercare and maintenance instructions. I teared up at the end in this moment of my body feeling so good and feeling so loved and cared for for two full hours- what a beautiful thing I really think everyone should experience.

Ok I see they don't have any new yelp reviews. I must say I've been to Sapphire 3 times in the last…read moremonth. I have had great service all 3 times. From the front Desk reception to my last facial with Sheila. I did the Ayurvedic hot oil treatment on my for head that was so calming and quite interesting. I feel asleep in 20 min . Then I got a relaxing massage and my masseuse was very kind and through, she was good. Now Sheila did my facial for 90 min and that was the best facial I've ever experienced any where hands down. Her calming sense and hands are just magical. She actually has a wonderful system / procedure she does and her massage is everything.... she has a gift for taking care of her clients. She is lovely... I am truly grateful for her I've booked my next facial in 6 weeks again. This is not cheap but it is so worth it if u want to relax and have the best experience. My face was glowing. Thank you Sapphire spa.

This place was a good value. But I wouldn't return…read more On our visit the spa was way overbooked, noisy, and not as clean as I would have preferred. There were several large groups chatting away and moving in unison, which made it really tough to find a spot in the sauna or cold plunge. The front desk also didn't adequately explain spa courtesy so people were not showering and rinsing prior to participating. I think it would also help to have attendants cleaning more frequently to prevent hair and other flatsom from building up in the shower, the floors, the cold plunge, etc.

First time coming here while visiting!…read more The Nordic circuit was a new concept for me but the front desk staff did a great job explaining it while also recommending which package to get. I did a 1 hour circuit + a 45 minute massage. 1 hour circuit: unique experience! Basically you go from hot (sauna or steam room) to cold (cold plunge pool or shaved ice - I rubbed shaved ice on me) to resting (outdoor patio or indoor salt room) & repeat the process until your time is up! The circuit facility is very small. Each area/room fits maybe 6ish people comfortably. I came solo but other people were in groups talking about all types of things in their personal lives -it definitely made my experience not so relaxing hearing of other peoples' drama in tight corridors. I wish they had a quiet/no talking policy like other spas do. Glad I did a 1 hour circuit instead of 2 hours - 2 hours would be overkill and a bit boring which I almost did! Swedish massage: so so good! The massage made up for my not so relaxing experience during the circuit. Calm music was playing and my massage therapist was super skilled in targeting my problem areas with the perfect amount of pressure. I thought 45 minutes would feel too short but it was perfect! TLDR: I would return for a massage for sure. I would *maybe* do the circuit again outside of peak hours to try to avoid loud/talkative groups.

We visited Victoria for 3 days and my husband surprised me with 2 spa treatments back-to-back: a…read more60-min Stress Relief Massage with Cadence & a 105-min Fire & Ice with Karla. They were both amazing! Cadence was so nice & friendly, we chatted during the massage. She really got in there and helped relieve the tension in my neck/back area where I wanted her to focus on. It felt soooo good! I really appreciated that she asked me if I wanted more or less pressure and what areas to focus on. She was fantastic! I highly recommend Cadence for a great massage. I had a 30-min break in between treatments so I sat in the lounge and had hot tea and snacks. I was so relaxed and felt so pampered. Then Karla came to get me for the Fire & Ice treatment. She first scrubbed my whole body to get rid of dead skin, she wrapped me up like a cocoon, she used hot stones, she gave me the best facial that I ever had (I had many in the past), using cool gels and a couple of cool & tightening masks, she checked my pores, she put this thick gel in my hair and scrubbed/massaged my scalp. OMG! I was in heaven! Everything felt soooo good! This was hands down the BEST spa treatment that I have ever had. I just recommended it to a close friend in Seattle and she just booked a trip to Victoria just to get that treatment. Karla said "Fire & Ice" is a summer promo but I hope it stays on the menu permanently. Thank you both Cadence & Karla for your superb service! Thanks to Lauren also for guiding/directing me inside the facility.

Pedicure fabulous with Sophia! I recommend it as best place fo pedicure in Victoria, BCread more

This was one of the best things I have ever had done to me. I had Tip give me a Thai massage and my…read morebody had never felt better. Easy scheduling via text and easy to find! Very relaxing environment

Fantastic couples massage! My husband and I, both seniors, had a bit of a hard time with the steep…read morestairs upon entering but the madsage was definiteky worth it. We got the best massage of our lives yesterday and today we both feel better than we have in a decade!! These ladies,are fantastic!!

Great experience, clean, relaxed and front desk staff welcoming and friendly. Also nice to choose…read morethe music.

There is quite a bit to say about Floathouse. I first encountered them and the idea of self…read moredeprivation tanks when my job, at the time was doing a promotion with them. I bought a packaged and tried it out. Being nervous due to claustrophobia, I spoke with one of the staff members at Floathouse and they told me everything I needed to know. You float nude. I didn't know whether you wore a bathing suit or not, but turns out you don't have to. It's a very freeing experience and I found myself feeling nothing. In a good way! There really is no way to explain it besides having you try it out yourself. It's a very calm and zen atmosphere right when you step through the Floathouse doors. I wasn't able to to do it my first time. I had little moments when I was able to feel nothing and relax but over a couple times of floating, I was able to really relax. Check it out! The facilities are super clean and you'll find yourself wanting to float and float and float.

I had come for a drop in session of a massage. I have to say, it was not what I was expecting…read more Please note I had this done for my birthday back in April 2025. Apon arrival everything was good, however things quickly declined as the masseuse answered her phone multiple times during the session, used very blunt force (but also my bad for not noticing how rough she was going on me at the time) and I have to say as it is now almost the New Year of 2026, I still have back pain from this place. My shoulders are always tight now and my lower back is constantly giving off pain to so me degree. I wish my experience was better but it was nothing like what previous reviews state from 2023 and backwards. I do not think I will come back and was also informed this is a "happy ending" parlor but a tad sad it was never offered to me (if that is the case). The atmosphere of the place was okay but a tad loud for my personal preference for a massage and overall put together but cold have done well with a sweep and better tables to lay on.

From the moment you enter, prepare to be whisked away to a warm, calm, serene oasis in the city. My…read morewife and I got the 90 minute couples massage, which is my exact recommendation if you are touring the city by foot. Gentle stretches, warm oil, firm pressure, and ultimate relaxation is what you can expect at this hidden gem.

Customer service at the Reception managing (or not managing, in my case) appointments and…read morecommunications with client/s will benefit form considerable improvements. I was disappointed at how my appointment was handled by one of the staff, who interrupted my conversation with the receptionist (the other staff). While cancelling my appointment (which was booked in advance) no efforts were made to reschedule or provide alternative masseuse/masseur... not to mention "we are sorry , it did not work out today". Staff was _rude_ outright (while smiling at you). Management was not interested in my feedback (post-event): was not listening, interrupting, and trying to "sell me" their busyness model: billing structure and bottom line, instead. yowza ! way to go ...

Why was my review in 2021 DELETED? I thought YELP was fair…read moreand reputable? Something doesn't smell right if you are deleting honest reviews because of a side deal with the business....Disappointing!