Spa robes were luxurious, I felt welcomed and relaxed arriving early. Able to sit with tea in the lounge before service. I got a massage with facial Bliss package. Service was great, however, I felt pushed to buy products after which was a big turn off. I was told about it on the table during facial, then again when walking to the change room, then again as I was changing the woman came back and told me more about it and they would be on the counter. I was interested at first, but after feeling really like I had no option, I was out of the sale. I don't like that. I absolutely have an option. I loved the products and the woman was kind, knowledgeable definitely, we chatted a lot during services, but I do not like feeling like I am without option to go without if I choose. It felt like I was obligated or something. I told the front desk it's more than I wanted to pay and I will pass now. read more

Awful place - they took a reservation then claimed they couldn't find it and then told me they were charging me because I didn't cancel in time. Unorganized. Totally unprofessional. DO NOT GO. read more

They took really good care of me at The Spa Magnolia. The lady who did my mani-pedi was friendly and engaged in conversation when I wanted but also didn't talk too much and let me relax as well. The spa was clean and had a good ambiance. Recommended!!! read more

This was the best spa treatment, self-care treat, experience I have ever had. Hands down. My boyfriend surprised me with a facial at the Magnolia spa as a birthday present. The ladies at the front desk were super warm and welcoming. I was given the coziest robe I have ever worn and a few minutes to fill out an intake form. The woman who did my facial, Alex, was so extremely nice, and her voice and presence was so calming. The facial I had was a customized one, Alex picked out the products for me based on what my intake form said and what she saw when looking and touching my face. I also added on an LED light treatment (which was fantastic). I could go on and on about this treatment. It was amazing, each step, each mask or lotion or serum she used smelled amazing, and Alex had an incredibly soft and soothing touch. I received a foot, arm, and scalp massage during the facial. I wasn't expecting that with my facial! It made me feel so relaxed and happy. Overall I felt extremely well taken care of and super relaxed. This was such a lovely gift for my birthday, I will for sure be coming back and recommending the Magnolia spa to my friends. read more

Wow I would really recommend this beautiful spa . The pure bliss was my chosen birthday treat and it absolutely amazing both my therapists kina and kassy Helped me feel very relaxed and perfectly amazing thoughout I was floating on air the rest of my day marina Victoria bc read more

Valery is magical. The best facial of my life. I came in with a bit of a breakout that required some extractions. Valery was so skilled and gentle, I felt completely at ease. She is clearly passionate and her technique is entirely unique. I think I left my body at one point I was so relaxed. Heavenly. read more

This is the best spa in Victoria to get a pedicure . . . . I've been going here since it opened, but not exclusively, though I must say this is one of the top spas in Victoria for services and care, and the best in pedicures. I like the nice touches such as real candles, tea and citrus water, loaner reading glasses in the waiting area, plush memory foam pedicure massage tables that you just sink into, and high quality personal care options and toiletries in the change room. The Transformation Pedicure ($65) is the best in Victoria because they do them while you are lying down so that you can rest or even nap while your feet are being transformed. Another reason is because of the professional, attentive care from the estheticians, all trained at The Aveda Institute. Aveda-trained professionals stick to meticulous sequencing and procedures every time and you will notice it at any spa, even in their stress-relieving foot massages. For $15 add on the paraffin wax treatment to the pedicure, and you will also get a relaxing hand and arm massage while your feet take in the heat and benefits of the paraffin. Last year I enjoyed the Escape spa package for over three hours of bliss as a birthday splurge ($285 - hydrotherapy, massage, exfoliation, facial, mani and pedi). My daughter has enjoyed their massage, pedi and manicure services as well, and I've enjoyed their couples massage with my partner. Note, there are male and female estheticians, so if you have a preference you can advise when you make an appointment. The only change I can suggest currently is that the main door now has a loud piezo alarm tone when opened that I could hear all the way to the back room. read more

I had a 60 minute therapeutic massage with Jill. Excellent service and I left feeling very relaxed. The changing rooms and the lounge where you wait to be called for your service are very nice and well appointed. Jill was interested in making it a great experience by checking in with me about areas of emphasis, amount of pressure etc. The robes are also fabulous ‍ A perfect activity for a getaway to Victoria. read more

My fiancé and I visited The Spa Magnolia a few months ago for a side-by-side couples hot stone massage. The spa is beautiful, calm and so relaxing. Everyone we interacted with ensured our time there was nothing but serene and we are excited to visit again soon! read more

I have been to many spas. I found this one to be ok. I got a pedicure with no polish. When I got home there still was some polish on my nails that was not removed. The person at the reception argued with me about what a Swedish massage was until I told them to google it. The shower head did not work properly. The waiting area was a bit budget. When I go to a day spa it is to be spoiled. It is a treat and I expect to feel like an goddess through the full experience. I have always felt this way at other spas. I did not at this spa. read more

I booked a 1 hr pregnancy massage there with Kerry (one of their RMT's), and my husband had a regular massage with him. Very nice atmosphere, attentive/knowledgeable staff, and you can take a nice shower with their amazing products once you are done with your massage. Will certainly be back! Oh and they were so reliable getting back to us to book our appointments, since I had left them a voicemail on Easter Sunday. read more

Don't come to this place !!!!! Cons: I got an one hour Swedish massage but the massage was only max 45 mins. The masseuse was also not professional , the guy didn't know what he was doing. Pressure , skills , attitude were not worth $100. I will probably only pay $30 for this Pro: ambience music and facility were very relaxing. Overall, don't waste your money. Go somewhere else. read more

You would never know this was the former location of Hugo's Nighclub. The spa is beautiful. My husband and I went for side by side couples massages which begins by relaxing with some tea in the lounge. We were then taken by two registered massage therapists (good to know if you have extended medical!) for a half hour of bliss and relaxation. My only wish is we had booked a longer session! It was the perfect escape for two tired parents. Will go back for sure. read more

Absolutely wonderful! After receiving a gift certificate, I booked my waxing here and was blown away! Staff are professional but friendly, the place is spotless and the waxing I received was the best I've ever had! It's a little more expensive but the quality is top notch! Will not be going anywhere else for waxing! read more

Wife and I stopped by during our weekend getaway, the staff was very professional and ambience was calm and relaxing. Locker/bathroom was very clean and well kept. We both got facials and eyebrow wax, I found it competitively priced for other spas in the area. Definitely be back next time we stay the night in Victoria read more

The experience of Spa Magnolia, with plush robes, beautiful rooms, lovely staff and a very nice after-service lounge really don't make up for the mediocre services. After spending $200 on a pedicure and facial, I walked out with uneven french polish, dirt under my toenails and an itching face. My polish lasted two days and I went to another spa for a proper pedicure less than a week later. I would never go back. read more

My first visit to the Spa Magnolia, and so glad I went! I received a wonderful pedicure in a lovely setting, from a skilled and knowledgeable attendant. I called for an appointment and they were able to schedule me in within an hour of my call. I left relaxed and uplifted, with very happy feet, and will certainly return there for some other type of service again... their massage and facials sound divine. read more

We had a wonderful time at the Spa Magnolia. Booking was easy - and we were looking for a couples massage (with different goals in mind for each of our massages) and a hand and foot treatment as well. The spa is wonderfully decorated and appointed and comfort extended from the lounges to the dressing rooms and back into the treatment rooms. The massages were wonderful and met both of our hopes and needs - and the hand and foot treatment was as well. We will definitely be back when we are back in Victoria! Thanks, Spa Magnolia! read more

Paula the manager requires some customer service training. After cancelling my RMT appointment while I was on route by ferry from Pender Island Paula would not consent to paying my ferry costs. She insisted I have a massage by a non registered male therapist for free mind you. I explained at least three times that was way out of my comfort zone. She insisted that I was trying to get only money. Funny thing she would have only had to pay $45 for ferry costs. She had absolutely no compassion for my situation of getting on the ferry early to visit her spa and making the ferry home in a timely fashion. No offer to make me want to come back. I was very aggravated that she wanted me to do something that would have made me extremely uncomfortable. She did not care AT ALL. She was the worst example of a customer service person I have ever encountered. Truly a horrendous display of not caring about another human being. Good luck Spa Magnolia. I will be down the street at Willow Stream for all my appointments forever. read more