Spa robes were luxurious, I felt welcomed and relaxed arriving early. Able to sit with tea in the…read morelounge before service. I got a massage with facial Bliss package. Service was great, however, I felt pushed to buy products after which was a big turn off. I was told about it on the table during facial, then again when walking to the change room, then again as I was changing the woman came back and told me more about it and they would be on the counter. I was interested at first, but after feeling really like I had no option, I was out of the sale. I don't like that. I absolutely have an option. I loved the products and the woman was kind, knowledgeable definitely, we chatted a lot during services, but I do not like feeling like I am without option to go without if I choose. It felt like I was obligated or something. I told the front desk it's more than I wanted to pay and I will pass now.

Awful place - they took a reservation then claimed they couldn't find it and then told me they were…read morecharging me because I didn't cancel in time. Unorganized. Totally unprofessional. DO NOT GO.

We visited Victoria for 3 days and my husband surprised me with 2 spa treatments back-to-back: a…read more60-min Stress Relief Massage with Cadence & a 105-min Fire & Ice with Karla. They were both amazing! Cadence was so nice & friendly, we chatted during the massage. She really got in there and helped relieve the tension in my neck/back area where I wanted her to focus on. It felt soooo good! I really appreciated that she asked me if I wanted more or less pressure and what areas to focus on. She was fantastic! I highly recommend Cadence for a great massage. I had a 30-min break in between treatments so I sat in the lounge and had hot tea and snacks. I was so relaxed and felt so pampered. Then Karla came to get me for the Fire & Ice treatment. She first scrubbed my whole body to get rid of dead skin, she wrapped me up like a cocoon, she used hot stones, she gave me the best facial that I ever had (I had many in the past), using cool gels and a couple of cool & tightening masks, she checked my pores, she put this thick gel in my hair and scrubbed/massaged my scalp. OMG! I was in heaven! Everything felt soooo good! This was hands down the BEST spa treatment that I have ever had. I just recommended it to a close friend in Seattle and she just booked a trip to Victoria just to get that treatment. Karla said "Fire & Ice" is a summer promo but I hope it stays on the menu permanently. Thank you both Cadence & Karla for your superb service! Thanks to Lauren also for guiding/directing me inside the facility.

Pedicure fabulous with Sophia! I recommend it as best place fo pedicure in Victoria, BCread more

If you're considering the Kapha season retreat but are not sure if it's worth the money, let me…read moretell you it most definitely was worth every penny! That was the most incredible thing I've done for myself. You must request Anu! I live in California otherwise I would be going to see Anu weekly! I could feel her considerate care and warm energy every step of the way. I requested hard pressure and Anu really delivered. She was able to release so much tension from my body while also keeping the massage relaxing and peaceful. This was a two hour experience and I really felt Anu gave her all for the entire duration. Even at the end she was so kind and compassionate, noting areas of my body she noticed were carrying stress and congestion and gave me special aftercare and maintenance instructions. I teared up at the end in this moment of my body feeling so good and feeling so loved and cared for for two full hours- what a beautiful thing I really think everyone should experience.

Ok I see they don't have any new yelp reviews. I must say I've been to Sapphire 3 times in the last…read moremonth. I have had great service all 3 times. From the front Desk reception to my last facial with Sheila. I did the Ayurvedic hot oil treatment on my for head that was so calming and quite interesting. I feel asleep in 20 min . Then I got a relaxing massage and my masseuse was very kind and through, she was good. Now Sheila did my facial for 90 min and that was the best facial I've ever experienced any where hands down. Her calming sense and hands are just magical. She actually has a wonderful system / procedure she does and her massage is everything.... she has a gift for taking care of her clients. She is lovely... I am truly grateful for her I've booked my next facial in 6 weeks again. This is not cheap but it is so worth it if u want to relax and have the best experience. My face was glowing. Thank you Sapphire spa.

Loved this place. It was professional, clean, friendly and when I was there did a neat snowball…read moremelting experience in the sauna that I enjoyed. Overall really helped my muscles recover.

This place was a good value. But I wouldn't return…read more On our visit the spa was way overbooked, noisy, and not as clean as I would have preferred. There were several large groups chatting away and moving in unison, which made it really tough to find a spot in the sauna or cold plunge. The front desk also didn't adequately explain spa courtesy so people were not showering and rinsing prior to participating. I think it would also help to have attendants cleaning more frequently to prevent hair and other flatsom from building up in the shower, the floors, the cold plunge, etc.

I have been going to Pure Elements for 12 years and have never been disappointed. Professional,…read morecourteous and reasonably priced! Thank you!

If I could give this a zero I would. oh my gosh the gal is a train wreck my gel pedi was a…read moredisaster. The pedi took almost three hours and she charged me for this SHIT work 135$. I travel the world on business and NEVER been changed this much. She had the strangest ways of doing the pedi and nails and the polish bubbled and peeled immediately. Not sure what people in SOOKE want but you people have no idea what quality means. I need paying this much and removes it all the next day. What a shit show. UGH. Never to go back again

I had come for a drop in session of a massage. I have to say, it was not what I was expecting…read more Please note I had this done for my birthday back in April 2025. Apon arrival everything was good, however things quickly declined as the masseuse answered her phone multiple times during the session, used very blunt force (but also my bad for not noticing how rough she was going on me at the time) and I have to say as it is now almost the New Year of 2026, I still have back pain from this place. My shoulders are always tight now and my lower back is constantly giving off pain to so me degree. I wish my experience was better but it was nothing like what previous reviews state from 2023 and backwards. I do not think I will come back and was also informed this is a "happy ending" parlor but a tad sad it was never offered to me (if that is the case). The atmosphere of the place was okay but a tad loud for my personal preference for a massage and overall put together but cold have done well with a sweep and better tables to lay on.

From the moment you enter, prepare to be whisked away to a warm, calm, serene oasis in the city. My…read morewife and I got the 90 minute couples massage, which is my exact recommendation if you are touring the city by foot. Gentle stretches, warm oil, firm pressure, and ultimate relaxation is what you can expect at this hidden gem.

Run don't walk to Bliss for your next Mani Pedi! I just had the most wonderful experience…read moreyesterday. Nicole and all the women at Bliss are so welcoming and the atmosphere so calm and relaxing. I had the special Mani Pedi for winter to restore my dry hands and feet. It was luxurious. The best way to spend an afternoon. Thank you Nicole for your expertise.... it's been 30 years since I first met you on Oak Bay Ave.... and followed you to your own salon! I'm so glad I pampered myself! Felt totally safe with all the Covid protocols in place!

This is a great little spa with all the quality of a large, more expensive spa. Personal, costumer…read morefocused attention is what counts for any spa and you will find it here at Bliss.

Not a good experience…read more I don't write a lot of reviews. I tend to write them when an experience is either really amazing and I want people to know, or it's really not good and I don't want people to have that experience. For context, I've had a lot of facials in my life-- too many to count. I'm new to Victoria and can't get to my longtime facialist on the mainland for at least a few months, so I decided to try to find someone good in Victoria. I thought to try Emerald Day Spa because of all the good reviews and awards. I specifically booked an extraction facial. When I was asked by Parisa, the facialist, if I had any concerns or things I wanted her to know, I said I was there for extractions, most importantly. I asked if she could turn on the light so I could show her specifically what I wanted her to pay attention to. She said no, that she would look at my face when I was on the treatment table. This struck me as odd, because I can't look at my own face when I'm on the table, and how can I be sure that she's seeing what I need her to see?? Next, after I'd changed, she took forever to come back in. I started calling out, "Hello! I'm ready!" but she did not return for at least five minutes. It was bizarre and stressful. Then she asked if I was comfortable. The towel I was lying on was really old and rough, and I asked if she could remove it. But instead of just taking it off, she left again for another five minutes! Once again, I called out, "Hello! Hello!!" She finally came back in and I said, "Wow, that was a long time just to take away a towel." Then, she didn't remove the towel and instead put down a sheet. This was okay, but to lose ten minutes of my hour and fifteen minutes while I was lying there, cold, was weird and unpleasant, to say the least. When she got to the extractions, I again said that I wanted to show her what really needed extracting, but since I had no mirror and I was now lying down, I couldn't be sure that I was pointing to the right things. She told me she saw what I was talking about: white heads on my nose, an enlarged pore that gets really clogged, and most importantly, a very large white head by my ear that needed to be punctured, drained, and extracted. I repeatedly pointed it out to her. She started the extractions with a small machine, and then said she was missing something and left again! This time leaving the door open!! OMG. Any relaxation I'd achieved was torpedoed as I heard the people in the hall walking by, talking, and I worried that someone else would come in. Back to the facial... Like I said, I've had countless facials, and I know what extractions feel like. She was NOT doing extractions. She continued moving the little machine around my face. I'm sure it was doing something, but it was not getting out whiteheads, blackheads, etc. Then she got to the area with the very large blemish. She futzed around a bit with the machine, and then said, "It's all cleaned out." Well, let me tell you, the big blemish is still there, as are the white heads on my nose and the clogged pore. It's like she did NO EXTRACTIONS AT ALL. No joke. Now I need to find another facialist who can actually do the extractions, or make the trek to the mainland. And I'm out $183 for something that did not do what it said it would. Perhaps there are other treatments that are good. I'm guessing that with all the rave reviews, other folks have had good experiences. But let me tell you, an extraction facial with Parisa is not why this place is winning awards.

I am so pleased to give Emerald Day Spa an excellent rating. I have been a client there for the…read morepast 6 years and I cannot speak highly enough of the service provided. My aesthetician, Paulo, is charming company who is a perfectionist when it comes to skin care. The atmosphere is relaxing, friendly, and casual; the location at Cedar Hill and Hillside is conveniently located ....not downtown, but 5 minutes from my North Jubilee home. I would not consider going anywhere else! Keep up the excellent service; Emerald Day Spa is A real gem!