If you're considering the Kapha season retreat but are not sure if it's worth the money, let me tell you it most definitely was worth every penny! That was the most incredible thing I've done for myself. You must request Anu! I live in California otherwise I would be going to see Anu weekly! I could feel her considerate care and warm energy every step of the way. I requested hard pressure and Anu really delivered. She was able to release so much tension from my body while also keeping the massage relaxing and peaceful. This was a two hour experience and I really felt Anu gave her all for the entire duration. Even at the end she was so kind and compassionate, noting areas of my body she noticed were carrying stress and congestion and gave me special aftercare and maintenance instructions. I teared up at the end in this moment of my body feeling so good and feeling so loved and cared for for two full hours- what a beautiful thing I really think everyone should experience. read more

Ok I see they don't have any new yelp reviews. I must say I've been to Sapphire 3 times in the last month. I have had great service all 3 times. From the front Desk reception to my last facial with Sheila. I did the Ayurvedic hot oil treatment on my for head that was so calming and quite interesting. I feel asleep in 20 min . Then I got a relaxing massage and my masseuse was very kind and through, she was good. Now Sheila did my facial for 90 min and that was the best facial I've ever experienced any where hands down. Her calming sense and hands are just magical. She actually has a wonderful system / procedure she does and her massage is everything.... she has a gift for taking care of her clients. She is lovely... I am truly grateful for her I've booked my next facial in 6 weeks again. This is not cheap but it is so worth it if u want to relax and have the best experience. My face was glowing. Thank you Sapphire spa. read more

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The Sapphire Day Spa was available for a last min Massage appointment on a weekend trip in Victoria and for that I was grateful. This Day Spa was a much more special place than I expected to find. Sapphire's entrance is a shop you can visit without appointment, the Spa area has two lounges, one upstairs and one downstairs. I really enjoyed the non-stuffy, more cozy, relaxing ambiance here. The cucumber water and dried fruits to snack on was a nice touch while wondering around perusing the storefront before my appointment. They offer a variety of Ayurvedic supplements, oils, and natural health products. A good selection of Pure, Sustainably Harvested Essential Oils, Pre-mixed oils, candles, incense, neck wraps, eye pillows, and more great items that ALL smelled amazing, light and natural. I had a relaxation Massage and the hubby had the Sport's Massage, which he loved for the therapeutic and healing effects it brought his sore back! We left feeling relaxed along with some nice purchases for reasonable costs. read more

What a wonderful experience! I booked their Pitta Seasonal Retreat package, and added a Healing Pedicure, and came away with more than my money's worth. Fell asleep during the facial! Throughout the esthetician Patrycja (hope I spelled that right!) was warm, relaxed, very professional and appropriate, explaining each step and making sure I was completely comfortable with everything. All the staff were friendly and helpful, and the spa was very clean, comfortable and convenient. Highly satisfied read more

I've sent my wife there about half a dozen times and it has always been good. Also I like seeing the fish in the pond in the entry. I was particularly impressed a couple of weeks ago. Had to cancel an appointment on short notice because we were taking our son to Emergency (apparently swallowing a shard of jagged plastic seems like a good idea when you are only three). Sapphire didn't charge us, even though they would have been well within their rights to. So definitely a fan! read more

People are big into reviewing restaurants, but spas don't seem to get the same attention... I was visiting from Portland, so Yelp is my only avenue for checking places out. The BF and I decided to get a couple's massage. Now, of course there were many available on Craigslist...of the Tantric variety, but that was a little to exotic for us. So we went to Sapphire for the 90 min romance package. They provided us with tea, chocolates, and warm foot soaks before the massage. We had side by side massage tables but there was no hand holding...once the massage started, I pretty much forgot he was even there! The massage was great. Nothing missed, nothing under or over done. Ok, the purifying of the air with a smudge pot? That would be something on fire producing smoke? Um...ok. Whatever - if anything, I guess it added to the novelty of it. I DID feel more relaxed, what were they burning in that smudge pot anyways? Ringing the singing bowl at the end was just nice and also added to the ambiance. All in all, it was $250 of relaxation and ambiance. Yes, I would do it again. read more

Enjoyed the ambiance and friendliness however the customer service could use some freshening up. I was told a price on the phone, and that both masseuses for our couples massage would be certified. When we got there, only one was certified and there was an extra charge for her. I also specified a female masseuse for myself and a male for my girlfriend, however that's not how it came to be. I mentioned it and they never offered I fix their mistake. The confusion from booking to actually being there was frustrating, when I'm paying that kind of money and read great reviews, I expect the simple things to go smoothly I asked for my lower back to be worked on during the one on one consultation, and had listed it as a trouble spot on the form prior to going into the room. Then I mentioned it during the massage as I notice he was only working on my upper back, and yet NO work was done on my lower back!! Over all, pretty frustrating Experince for something that was supposed to be a relaxing and romantic couples massage. I hope they can correct these little mistakes for future guests. read more

The best facial I've ever had (I've had my share..) love the Ayurvedic approach. I felt pampered, comfortable and relaxed. Will definitely be back! read more

I booked a couples massage for myself and my boyfriend for his birthday. Jody and Lindsey were both super friendly and explained the service before they started. The room had a great ambiance- dimly lit and decorated with warm earth tones. They incorporated aromatherapy as well as relaxing spa music. We were served chocolate chai tea as well as chocolates from a local chocolatier down the street (Chocolat) It's great to see they support the other local businesses as well. The foot soak consisted of a large copper tub with massaging pebbles on the bottom. Once the initial hot water had cooled a little, Lindsey and Jody came back to top us up with some more hot water. The massage itself was amazing for both of us- they were very attentive to the areas we said we wanted them to concentrate on and asked for our preferences regarding the firmness of pressure. The smudge stick they used for the smudging part smelled amazing- it is a ritual that is supposed to be soul cleansing. It added to the aromatherapy factor of the service. The singing bowl ritual at the end didn't do much for me. It was actually a little disorienting because they would move about the room and chime the bowl. Overall the experience was great and we would both definitely come back :) read more

Every now and then we must add a little adventure, great food and excess into our lives. And so I spent the afternoon at the spa. Being used to Toronto prices, I didn't find this place to be so expensive. I dropped in during the morning and they found me a time slot. It wasn't the best time, right at lunchtime but I took it! Tried the underarm wax with Carla. She was super friendly and walked me through the whole process (I am a big baby and cringe at pain)... It wasn't as I had hoped but it wasn't bad. Not painful, quite hygienic etc but I guess hair can be resilient! Sorry, probably TMI territory right now! Then I had 1 hour with Eric the RMT. I wanted to take him home. He was excellent and really has the sexiest in the dark voice. I would highly recommend him. His massage was on the strong side, just how I like it but I bruise easy and so far, no signs of them so *thumbs up.* All in all, a really nice time. Lovely staff... The wait areas can be a bit busy for a relaxation area... Tea and chocolates were also thoroughly enjoyed. Thanks Sapphire! Wish I could come again but away I go tomorrow. Don't take it personally! read more

This place is the best spa I've been to, and Shannon Davies is a wonder at Brazilian waxes (my last one barely hurt). I can also recommend the Relaxation Massage. The atmosphere is wonderful and relaxing. They've always been accommodating and most of the time I've been able to get an appointment with short notice. read more

I recently received a massage and facial as a Father's Day gift from my wife and kids. I get at least 5-6 massages a year as I'm very active. And I'm old (48) so I'm always sore. And I've had maybe 5 or 6 facials in my life. I mention this as context for my review - I.e. Massages and facials are not new to me. I had Joseph for my massage and Jamie for my facial. Both were outstanding!! I cannot say enough good things about the spa and the people who work there. I would and will recommend this place to anyone who will listen. I had one of the best experiences of my life. I arrived for my appointment. The place has an amazing calming energy. Staff are incredibly friendly and attentive. I met Joseph and we talked about any issues with my body - e.g sore lower back and calves, etc. After we sorted all of that out he got to work. Fantastic massage. I felt a million times better. My major dissatisfaction with some massages is that it is too light but not with Joseph. He really worked out the sore spots. An hour later, massage is done. More staff attentiveness while I waited for my facial with Jamie. How to describe the facial? Bliss would be the best word I can think of. It was so good. My skin felt amazing afterwards. It took me a while to come back to earth. I'm not kidding. It was that good. I can't say enough good things about this spa and its staff. Certainly the best one I've ever been to. read more

I just received the best massage of my life from Jodie. I very highly recommend her, especially if you are looking for deep tissue (ask for the Sports massage) and/or have issues with tense neck/shoulders or migraines. I have major issues with neck and back pain and walked out feeling better than I have in months. My husband received a Relaxation massage from Kenan and was also very pleased. Besides the skill of the massage therapists, I was very impressed with the service here. My masseuse used warm towels and lavender & mint essential oils and it really put a cherry on top. The tea and lounges were great, the atmosphere was very comfortable and professional. The receptionists are exceedingly friendly as well. There is also a fantastic little spa goods shop in the front of the establishment as well. read more

worst manicure ever, barely lasted 4 days will not be coming back what's the point of spending $45 when your cuticles still look like shit read more

My initial comment got deleted or something...so here it goes again... I LOVE this place. LOVE. Not like. LOVE. If I could spend every moment of my life there, I would. This spa not only has the BEST staff in the entire city, but their services are top notch! Their steam chest is probably the most heavenly thing on the planet. Their staff are welcoming, cheerful, polite and very talented. The services offered are so intense and so relaxing, when your treatment is done you have no idea what day or time it is - nor do you really care. I cannot say enough positive things about the spa. I went to Sapphire for the very first time a few months before my wedding, and forgot all about the stresses of planning my big day. My mind was at ease. I kept going back and brought friends with me and they were so impressed with this gem! Thank you so much, ladies! Your spa is a dream! See you very soon! read more

This experience was everything I'd expect for the price range. The only things high end day spas have that Sapphire doesn't are the steam room, sauna, and hot tub. However, considering those places charge an extra $30 - $80 I don't mind. The atmosphere was relaxing and they had complimentary tea, nuts, and dried fruit. The deep tissue massage itself was fantastic. Jennifer is an RMT and knew her stuff. She made time to talk with me before and after to make sure I got exactly the kind of massage I was looking for and that I knew how to best take care of myself after. read more

Love it here! It's a little over my price range, but the one and only time I went anywhere else for a Brazilian, I cried like a baby and was badly burnt. The staff at Sapphire are so friendly and very gentle. I always go back and I will never go anywhere else! Definitely a great place to go if you're sensitive to waxing or if it's your first time; they're incredibly accommodating and reassuring. read more

We had a mix-up on scheduling (not sure if it was their error or mine), but they made a huge effort to coordinate everything so we could still enjoy a spa day. The staff was friendly, and paid great attention to our needs. The ambience was calming and not overly formal. The massage was excellent, and they extended our time for no charge Afterwards we enjoyed shopping for organic, high quality products to take home. We will definitely go back. read more

My husband and I had a couples massage here this past weekend. The ambiance is nice, but we felt a little rushed on our service. My massage was great, but my husband says that his was mediocre at best. It might be the difference in experience level between the two different masseuses that we had. He did try to give her direction on spots to focus on and the amount of pressure to use, but he says she wasn't at all responsive to his requests. It was my first time trying a spa, but not my husband's first by any means, and while I enjoyed my experience, he can't say the same. Also, the smudge ceremony was neat, but felt a bit weird having two white ladies do it. Cultural appropriation at it's finest. :( I will try this spa again the next time we are in the area, and update or enhance my review at that time. read more

Not a lot of reviews on brown shaping places on the island so I took my chances and it was great! Exactly what I wanted. I requested my brows to be fully tweezed instead of waxed and they listened to how I wanted it and it looks natural, not over down. Great service and ambience! read more

We did couple's relaxation massage. Experience was awesome. We stayed at Empress and were going to go to the spa there this was $80 cheaper and was wonderful. We were relaxed all day long. read more

Sent my guy here after the Victoria marathon and he wasn't a very happy with his massage.

it's a cute place and the staff were very nice and cheerful, but the pedicure was mediocre. I had the wild pacific seaweed pedicure, which was a bit of joke. i had 2 pieces of seaweed floating in the water I soaked in. And that was where most of my time was spent, the rockweed, alaria seaweed and mud wrap, could have been anything. my feet were still a bit rough when i left. Very disappointing. Maybe the basic pedicure might be ok, but I definitely would not recommend or go back. read more