The spaghetti was fine but the breadstick was so awful I left the second one. No buttery taste. No garlic taste... just a long piece of dry bread.. I went up and complained and the order girl stared at me. No offer to try another piece... nothing!! Ugh. read more

Fazoli's - Fazoli's breadstick from Hell - Italian Near Me - Omaha, Nebraska

We ordered a chicken Alfredo ravioli and they rang up garlic chicken Alfredo and when we confront them about it they have an attitude about it and said here then. read more

Fazoli's - Italian Near Me - Omaha, Nebraska

Had a $4.99 coupon that expired today for a classic sampler and I usually never go to Fazolis, but I was super close and thought for $4.99 why not. I used the drive through, and it was a little slow for only 3 cars in front of me. I did see a sign that said the apparent "make to order". Not sure I believe they make my lasagna piece to order, but hey.....whatever. The rest of the classic sampler is spaghetti with meat sauce and alfredo pasta....so those are super easy to make. Put noodles in section, pour sauce over. OK.! AS I was ordering, I noticed the classic sampler was listed at $7.99. I got to say, it was $4.99 good, but I know I wont go back there at $7.99 - that meal isn't worth it to me. I mean it satisfied me and I'm typing this with a "full belly" (note: say "fully belly" like fat bastard...it'll make this review better). I got to say, the bread sticks - which you get 2 of, were the star of the show. Good stuff. Soft, garlic-y and warm......YUM!. Apologize I have no pics for this review...I was too hungry and it escaped me when I opened the bag to chow down. read more

Went to Fazoli's at 7:00 pm. One employee was busy filling orders, so we waited patiently for maybe 10 more minutes. Another employee finally came, we thought to wait on us. Well she unplugged something from the register and disappeared into the kitchen. She didn't come back and it was like we were invisible. No one acknowledged we were there so we left. My husband and I give them a poor rating. read more

Went two hours before it closed. We didn't get served 30 minutes before we got our food. The store was trashed. It looked like a bomb went off. The food was good as always though. read more

I like Fazoli's. Just not this one. My feet stuck to the floor. Staff was just there. Not rude but not welcoming. The food was ok. Charged for random drink Let's just say I won't be back to this location read more

I love the food. The pasta was so good. But the only thing is the lady told me I can't have pasta without sauce and water 10. 46 is alot. The employees were kinda rude. Ambiance was nice. bread sticks were good. read more

Ive been to other Fazoli's locations previous, all of which were fine and without issue. At this location however, I walked in and stood at the counter and waited for ten minutes and no worker was present the whole time. I should mention it wasn't even three hours until close. I ended up walking out and not eating there. The staff are terrible here and don't care one bit about their job and it is very apparent. read more

I ordered the chicken parm for delivery. The food was hot when it got here and tasted great. I am always nervous about ordering chicken parm, ESPECIALLY for delivery, because I do not like sweet marinara sauce. This sauce is savory and there is an abundance of spaghetti that comes with it. On top are chicken patties that have great taste and baked with parmesan cheese. The garlic breadsticks are delicious as well, soft and hot. I had never had Fazoli's before. Definitely recommend and will eat again. read more

As I walked in the door, a customer was returning his dish of pasta to the counter claiming "This is nothing like what I expected!" I was soon to understand why. I ordered one of the new "twisted n zesty" chicken carbonara dishes and waited for it to be brought out to the table. At the very first forkful I was immediately slapped with the clear and present taste, smell and zing of TABASCO. No Italian spices, no exotic sauce treatments with aromatic herbs...TABASCO! Ka-POW! The pasta was covering a puddle of cream sauce and sprinkled with broccoli, bacon and "fire roasted" tomatoes. Did I mention the TABASCO? Never got the second round of breadsticks, either. D- on the food, b on the service. read more

Fazoli's - Odd conglomeration with even odder flavor profile and combinations. - Italian Near Me - Omaha, Nebraska

I am so frustrated. This is not my first disappointment at this location but I went through the drive through and placed my order. 2 meals. The woman was immensely rude. Rushed me through. Completely got the order wrong and never even put the order in for the second meal. 1 incorrect meal and rude service. Im 23 I rarely rarely ever leave mean reviews but im so frustrated. read more

I have to be honest. The food, generally speaking, isn't the best. The R&D team child use some help in the recipes. But....having said that, the garlic bread sticks seem like each one is touched by the hand of God during the baking process. I stop by on occasion just to pick up a dozen of them. read more

Well I waited in drive threw for over 30 minutes and I said something to the cashier about the wait and her reply was look I'm just the employee I don't get paid enough to be yelled at when I was just talking. Top it off she got my order wrong so I took my card away and drove off! Worst customer service I have encountered! Save your money and go else where!!! read more

I was so happy to see a Fazoli's after not eating at one in over 7 years, because most of them have closed down. The service in the drive through was phenomenal and the food was excellent, just as I remembered it! Can't wait to go back!! read more

Fazoli's - Drive thru - Italian Near Me - Omaha, Nebraska

Once again I find myself at Fazoli's. Their pasta is always tasty, as is the unlimited breadsticks. This time around I had the penne with basil pesto. Boy is that tasty. Makes me want to experiment with pesto in my cooking. Service is always great, coupled with cheap yet tasty food. Note: if you haven't already done so, sign up for their coupons on their website. You'll thank yourself when you get good deals for so little cash. As long as Fazoli's keeps doing such a grand job, I'll keep coming back for more. read more

This place seems to be getting better with their customer service and QOF. We enjoy that they seem to employ people of special needs. Our family will definitely revisit! read more

Breadsticks and ranch, that's pretty much all I got. Not sure I would return but the lasagna I remember being decent. I'd have to go back to my college days to when I was poor and would eat almost anything... Good but no Avoli in Dundee by at least a planet a way (in reference to a mile). Just had to bring it down a notch on the list for those serious foodies... read more

First time I've been to a Fazoli's in 18 years or so. I was craving spaghetti and didn't feel like making it myself. Drove to the drive-through window and ordered their number 1 combo, which was spaghetti with meat sauce. The food itself was good, but the pricing confuses me. Here's why... I could have sworn the combo said $5.49. When I ordered, I was asked what drink I wanted, and whether I wanted a side salad or something else (I thought he said pizza). Anyway, I chose side salad. Oh, I also asked for meatballs with combo since I didn't see another combo with meatballs included. Anyway, I get to the window and am told the total was $10.13!!! I can understand that the meatballs would cost a little extra, but the entire meal coming out to almost double what I thought it would be is stupid. See you in another 18 years, Fazoli's. read more

Best customer service I've had. I ate here and got up to use the bathroom and they accidentally cleaned my table while I was gone. Austyn and Vee were extremely nice and immediately made me a small plate to replace my food that got thrown away. As I was walking out the man that was cleaning the tables also apologized to me since he was the one that threw away my food and cleaned the table. The workers here are super nice and they work hard. I'll absolutely come back to this location (Cass st). read more

Terriah at the Cast St. location was absolutely amazing. She took our order and brought the order to our table. As we ate our food we noticed Terriah also was cleaning the tables and asking every guest if they needed anything extra. She was very pleasant and seemed to be working the entire restaurant by herself. Many thanks to Ms. Terriah, she made our visit worthwhile. read more

Management and staff were super friendly, food was timely and hot, and prices weren't bad for the quantity or quality. Don't come to a fast food chain expecting "Granny Italia" to be making her own noodles and sauces on demand in the kitchen! Overall, I'd come back and eat again. It was refreshing to have the feel of a sit down location without the sit down cost. read more

The Cass Street location has been our go-to place for a good pasta meal for years. The bread sticks have been amazing. But...twice in recent weeks the drive through service has been horrid. 6 weeks ago around 6:30 the line had 4 cars ahead of me and took 40 minutes! Food was o.k. Tonight around 7:30 there was 1 car in line and 6 cars in the lot. After twenty minutes I reached the service window and asked how much longer. The cooks were unaware of the order yet. The Ultimate sampler is 4 things. I was given 2. Spaghetti mixed with elbow macaroni & no meatball- 2 servings of fettuccini -no penne and no lasagna. Pasta just cooked...chewy. The Ultimate spaghetti we got was not cooked. Some was clumped together in chunks big as a finger. Very poor situation . Kitchen clearly a disaster. The young man in the kitchen overwhelmed. read more

Great place to go for FAST, Made to Order Italian food! They have a wide selection of pasta and sandwiches! I get one of the Baked Pasta items! Great Salads as well! read more

Fazoli's - the front of the restaurant - Italian Near Me - Omaha, Nebraska

The first few times I ate the food, I found that the red sauces tasted awful. Well I don't know if they changed, or I did, but I love the red sauces now. I haven't ventured to once again try the fettuccine, but I will. The soft garlic sticks are yummy. Now, It's not a 5 star gourmet restaurant by any means, but if you want better than "just good"pasta (and they are quite willing to add or substitute orders) this is a great place. Especially if in a hurry! The employees have always been helpful and I have never seen a cleanliness problem, so they must keep on top of it. So while. You are there, grab me a spaghetti with marinara and meatballs! Bravissimo! read more

The staff have always been very good at this location. The food is good for "fast food" and if you leave hungry it's your own fault (free unlimited breadsticks). read more

First time stopping hair in Omaha the service was not that fast my food was cold in the location was very dirty will not use the restroom it was bad to the bone read more

This location has really matured over the years. I used to come here in high school and it wasn't bad, but it wasn't perfect. 10 years later, I think this is a wonderful place! Even when strange things happen (months ago I went through the drivethru and there was a holdup because someone was hurt in the building and a rescue squad was getting them out) I still get treated with professionalism. read more

Mike is a super good host and manager. Great guy with a big personality. Very personable!!

The crew working here tonight was the best crew I've seen at a fast food restaurant. They were professional, courteous and attentive. The food was freshly made and tasty. The location was also clean and a comfortable place. read more

One of the better Fazolis I have been to. Consistant food and clean environment. Its also in a very good location. 4stars

Not bad for what you pay for! Good food and great staff. I have never had an issue here and have come here for years. Trying to compare it to Avoli in Dundee is like comparing Pizza Hut to Pitch. read more

I am amazed by this place, I came with my family from GI on Sunday, decided to eat here because ours was closed and we miss it. (Please come back!?)Well there was only 2 people working a bigger Hispanic guy who helped us and girl named Linda making our food. I had asked for 2 separate orders to go. We needed to head back home so couldnt stay for the endless bread. They were getting slammed just the poor two of them but the Hispanic guy was so friendly and accommodating and obviously can work well under pressure aswell as Linda. My orders were not tiny. I just want to say THANK YOU to the guy and Linda the cook who help my family and I. We will definitely stop back here for the great service. read more

I am very happy with how clean it was and the men were so helpful. Food was really good and very promptly brought our food. I have no complaints! My kids were starving and they were great at helping them order exactly what they wanted and were patient as I decided as well. read more

This was my first time at this resturaunt. Stopped there tonight passing through town. Service was good, couple young men working the counter. Studies the menu and then when I was about to order I noticed a monitor at eye level behind the registers. It roasted through limited time items they had available, they were not on the menu and it was difficult to read as our roasted through. Bread sticks I thought was great. Robust ravioli was ok. Not sure if girls were not hungry or didn't like it. May give it another try. read more

The food there is pretty good for fast food. However the service at times can be a little better. They use to have a person bring breadsticks to customers when they ran out. Now you have to go up and get them yourself. It just seems like the servce use to be better. read more

There isn't a whole lot to say about this place, other than it's italian fast food. I had the baked spaghetti with breadsticks for lunch today. The spaghetti was very cheesy, but it needed some more sauce. The service was pretty quick, but lunch rush seems to be an odd time to train someone on the register. They do use real dishes if you eat inside, but I am always perplexed as to what I am supposed to do with them when I'm done eating. This is not authentic Italian food by any stretch of the imagination. This is to-go spaghetti and pizza that you can eat in front of your tv while watching re-runs of you favorite episode of *insert name of tv sitcom here*. Or you can stay a while, take your giant number card to the table and wait five minutes for your food. read more

I've always liked fazoli's and this one is no different. When ordering your pasta you have the choice of making it a combo meal. You can add a salad or a slice of pizza with your pasta and it's all you can eat breadsticks, which are so very good!! Love the chicken Alfredo! The fountain pop here coke products and doesn't taste like a swimming pool like most Omaha places. Staff was very nice and friendly and they were continuously clearing off tables and washing them for the next person. read more

So stopped in for lunch and will NEVER come to this location again. Was charged extra for things that are included with the meal at other locations, and got a very small portion of 3 cheese tortellini compared to the council bluffs location. The manager was standing right there along with the cashier overcharging me. read more

Ordered through grubhub. Missed half our food and grubhub didn't refund or bring our missed food. Seriously unprofessional and horrible communication between both organizations. read more

The food is decent. You get either a slice of pizza or salad with your meal, and its cheaper then Olive Garden if you are wanting Italian. Its not authentic and not fantastic, but it is fast food and edible. read more