Ordered 2 baked ziti dinners and an extra 6 breadsticks . Ziti dinners were excellent as always . the breadsticks were a terrible disappointment . Fazolis is known for their awesome fresh and oh so soft breadsticks that melt in your mouth . tonight the breadsticks were so over baked that we couldn't eat the ends at all and the rest of the breadsticks was fairly hard and over baked . I can't believe they still sold them to us . You couldn't possibly bag them up and not see how over done they were . Evidently the employees at the Madison Ave store are lazy and have no regards for quality . read more

I have never been to a Fazoli's, but I decided to stop at the one in Greenwood on 135 at lunch. The lady on the speaker was very nice and repeated my order to make sure it was correct. The lady at the drive thru window was also very pleasant as well. My food was hot and very good! The breadsticks were amazing! I will definitely come back to this location in the future. read more

I ordered the Alfredo, breadsticks, and two sides of sauce for my spouse and I. The service was quick thankfully, but tell me why I paid $1 for a side of sauce and received this. It's 2025 and I know that it likely comes from a bag so let's give the customer what they paid for please!!!!! read more

Fazoli's - Italian Near Me - Greenwood, Indiana

This is a large chain Italian semi-fast food restaurant. They have an adequate dining area, a drive through line, and offer rewards via their app. They also have adequate parking available. The have your Italian favs like spaghetti, lasagna, and penne. You also get some complimentary breadsticks when you dine-in. We have visited here many times and have never had a bad experience. We were sold at bread sticks a decided to eat in the restaurant. I ordered the lasagna with some of their pizza bread sticks. I got some spaghetti for the littles. They like it a lot. It took them about 5 minutes to bring our food. By the time we had gotten our drinks they were bringing the food to our table. The pizza bread sticks were life altering. The lasagna was good. I was not the best I have had, but it did not taste like a frozen diner either. They have plastic utensils, which they have had since COVID began. Boooooo! bring back the real silverware. I know this place gets a bad rap because it is considered "fast food". But it is more than that and an excellant change of pace from burger joints. I was satisfied with our family dinner and left there very full. read more

Fazoli's - the front of the restaurant - Italian Near Me - Greenwood, Indiana

They are amazing here and always have been! We have been eating here for over 20 years! Never disappointed!

Great service everybody was really nice, clean, fast, food was really good. Food was perfect temperature. I couldn't ask for anything more. I'm read more

Fazoli's - Fettuccine Alfredo - Italian Near Me - Greenwood, Indiana

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It had been years since I'd eaten at Fazoli's but it sounded so good and I had a coupon, so I picked up the classic sampler. Unfortunately the wait was very long in the drive thru - think 20 minutes. The food was good - your average fast Italian. I enjoyed the lasagna the most, followed by the alfredo. Two breadsticks completed the meal and dare I say it? I've always thought they have better breadsticks than Olive Garden! Very delicious, buttery and garlicky. Overall an ok experience just wish the wait wasn't so long. read more

Fazoli's - Classic sampler - Italian Near Me - Greenwood, Indiana

Wonderful customer service!! Clean restaurant! Great food!!!! If you have not been to Fazoli's in awhile they now have slices of The Cheesecake Factory cheesecake. read more

Stopped by Fazoli's for a quick bite, and it was a solid experience. The breadsticks were fresh and buttery--definitely the highlight. The pasta was decent, but the sauce could've had a little more flavor. Service was friendly, and the food came out quickly. For fast-casual Italian, it's a good option, but don't expect gourmet. Would go back for the breadsticks alone! read more

Maddie checked on us quite a few times was very kind and is super smiley and friendly:) we will definitely be back!

Fazoli's offers decent Italian fare that gets you by. It's not the best, but certainly not the worst. The pasta dishes and breadsticks are satisfying and reasonably priced. If you're in need of a quick, no-fuss Italian meal, Fazoli's is a reliable choice. read more

What can I say about Fazoli's. It isn't just the unlimited breadsticks that make this place, it is the food itself. I love Italian food but don't always have time or want to spend the time and money to go to some fancy Italian restaurant. The food at Fazoli's is as good as any Italian fine food restaurant without the linen tablecloths and the high price. I had the Classic Sampler which includes the meat lasagna, spaghetti, and the fettuccini with Alfredo sauce. I love their meat lasagna! So many restaurants, including Olive Garden, ruined lasagna by using sausage for the meat instead of beef. I could definitely make a whole meal out of the fettuccini but its probably not a good idea calorie wise ;-) My wife likes the Fettuccine Alfredo too, my sister likes the Chicken Gnocchi Soup, my granddaughter went for the slice of pizza and loved it. We all enjoyed the bread sticks. The food was served quickly and piping hot. The service was excellent, she came around a couple times to see if we needed anymore breadsticks or anything else. You really cannot beat this place if you want fresh, hot, and cheap. Plus it is really good food. This place will be a regular stop for us. Hey, and don't forget you can order ahead and pick up or order there to take home. Great option after work when too tired or just don't want to cook. Wont break and bank and much better option than hamburgers and fries. read more

UPDATED REVIEW: I came in because I was craving the breadsticks. I saw a sign with a new menu item... lobster mac & cheese. Now, I know what you're thinking... "Lobster back & cheese at Fazoli's..?" But, I have to say, I was very impressed, and not just for it being offered here. It was baked and is very flavorful, with chunks of actual lobster in it. They served it with freshly grated cheese on top. I have to say, they are really stepping up their game. Also, the restaurant was nice and clean. Service was fast and friendly. All around, awesome. read more

Fazoli's - Lobster mac & cheese - Italian Near Me - Greenwood, Indiana

Ordered through DoorDash. There's no way it was made fresh upon ordering. Everything was barely warm, the pizza slices were spiked. With so much garlic paste they stuck together and it made them inedible. Luckily for them I'm not allergic to garlic, portion size was nonexistent barely enough for the noodles. The whole thing was a joke. Not filling at all and they just decided not to give me my drink. Not sure it was revenge for the canceled order to change it. Or if the staff in the kitchen is really that incompetent. Edit: Their attempt to 'make it right' was to send me this message that seems more like a scam. Edit Edit: The fact that the rep thought it appropriate to just direct message is sketchy enough. But then the gaslighting in the response back is honestly an eye opener. Never have I had a restaurant try these kinds of scummy tactics before. Rep again ignored the fact that I said I ordered through DoorDash. And again attempted to get me to sign for up for rewards so they could attempt to pay me off in them. Honestly considering reporting to the FTC or BBB. read more

Fazoli's - Italian Near Me - Greenwood, Indiana

I have been here a number of times and they usually are about as good as you would expect from fazolis. However, I was there on a Monday evening and ordered the spicy Italian penne (number 9) with sausage but they forgot the sausage. I had a pepperoni pizza for my side but they gave cheese. It also took a while but that's normal for fazolis. read more

Haven't been to Fazoli's for a couple years and was looking forward to my favorite baked spaghetti and meatballs. Ordered on 5/17 and was greatly disappointed. Even though the order person gave me extra breadsticks, they were very dry and I didn't finish them. A bigger disappointment was the spaghetti that had so little sauce and baked cheese I could barely find them. I won't return to this store. For $12.50 it was certainly not worth it. read more

I typically wouldn't give a fast food restaurant 5 stars but Fazoli's really stepped up their game!! Actual dishes, and individually wrapped metal silverware! They brought out the breadsticks on a plate along with dipping sauces!! Logan was a wonderful server. He brought the food quickly and kept asking if we needed anything. He brought another order of breadsticks too! It was our youngest birthday and he even wished her a happy birthday and so nice about it!! We were definitely pleased with this trip! read more

This is my first time feeling that a restaurant should be reviewed due to it's service. I've come here a couple times before and the service was decent nothing spectacular but it is fast food. This time was different there hardly seemed to be anyone there working when I took my 2 little kids out for lunch around 2pm. A sweet worker named Rebecca greeted us as soon as we walked up to the counter warned us that they were short staffed and it might take a little longer. She surprisingly got our food out within 5 minutes of us ordering. Let my kids stop her when she put parmesan on their food. They were so excited to get to choose and she kept going just like she said til they each told her to stop. Told me 'it was no trouble and she was happy to make my kids day by letting them decide.' It did make their day i applod Fazoli's for hiring such kind workers!! read more

I really hate leaving negative reviews because I don't know if I have the heart to say this to anyone's face, but this was a very underwhelming experience. Hopefully it's a one time deal and we just picked a bad day. At least during our visit, the place was severely understaffed. At least half of the open tables were dirty when we walked in, and stayed that way until we left nearly 45 minutes later. Food took a good while to come out for the amount of people in the restaurant, though there is a drive thru so that isn't necessarily a good indication of how busy they really were. Bathroom was a little sketchy -- and that's a big deal for me having a kid in potty training. No clean silverware and no lids at the drink station. Just didn't seem prepared for lunch time. Food was okay, but nothing to write home about. I know, I know - Fazoli's isn't a five star Italian restaurant, but the pizza and our mac and cheese was just bland. Definitely not the "world's greatest" mac and cheese it was marketed as. (To be clear, I didn't fall for this and set my expectations accordingly, but still... underwhelming.) Really the highlight of our day was the breadsticks, although they were soaked in butter. Maybe that's a highlight for some, but maybe a little much for me. I want to give this place another shot--hopefully it was just a rare miss. I think this really could be a solid location with just a little more staff to keep things up and running. read more

I received a side salad with my meal. Please see below picture. Lettuce was old and black/brown and only included maybe 1/2 of a normal side salad. read more

Fazoli's - Gross side salad - Italian Near Me - Greenwood, Indiana

We're so happy with the service. Andrew the cashier & server, suggested options where we can save instead of buying it separate order. He's very attentive & hardworking. We're so please with food, hot plate for hot food & cold plate for the salad, it's just awesome. read more

Fazoli's - cheese cake factory cake sold in Fazoli's - Italian Near Me - Greenwood, Indiana

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Well they got my order wrong forgot my salad and my breadsticks. Then they told me they would refund and never did. Not very customer friendly! read more

Friendly staff. Good food for a Fazoli's. The amount of sauce that you get on your pasta is greater in the Franklin, Indiana restaurant. But I still had an adequate amount. It was hot and miserable out when I visited, but the gentleman behind the counter did his best to make me smile. The food came out fresh and hot. Everything here is a typical Fazoli's. read more

Fazoli's - Pick 2 lunch - Italian Near Me - Greenwood, Indiana

I dont come here often but every time I do I always enjoy the food. There seating is a little dirty and the silverware isnt that clean looking... but the food is always warm always good and I always have leftovers to bring home. The workers are very nice. And the place is never that busy. read more

The Fazoli's on the map doesn't exist, so I will just pick one because it doesn't matter, they are all the same. I ordered the lasagna and spaghetti will meatballs. As usual, over salty and WAY over cooked. You can't tell there is pasta because it is absolute mush! I only ordered from them again because there are no other "Italian" places open and I really wanted Italian. BOY was that a mistake! read more

Haven't been here for awhile. Dirty dirty dirty. No silverware, Coke is out. Trash all over the floors that's actually piling up. This store needs serious attention. read more

For a fast food Italian restaurant, Fazoli's can't be beat. I love their Twice-Baked Lasagna and their breadsticks! They have great food and friendly service. Always a great experience. read more

Fazoli's - Italian Near Me - Greenwood, Indiana

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Tired of lack of customer sercice in the food industry. We walked in at 9:26 and no one said a word to us. The line help told management 2x there was customers up front and both times she replied "I know", but never said a word. There was also a employee that was clocked out, and she walked in and out and also never said a word. After 8 mins and drive up window getting the only service we left. People need to remember you can go anywhere and service is the difference maker that brings people back! We come here about 3 to 4 times a month and it would just be nice for a little communication. read more

Ordered and waited for 20min. then we left for another restaurant. The place was not busy with just 5 tables filled, but only half had food. Terrible, Fazoli's has gone way down since the last time I had it years ago. read more

Visited last week on 9-9-2021, ordered Italian Ice lemonade. Paid for said drink, then was told machine was broke and could not credit me back until the manager returned later in the day. Never received my credit as the female employee did not bother to do the right thing. read more

Rarely would I think of giving what I consider to be a fast food restaurant a five star rating, but the service I received at lunch on Tuesday at Fazoli's in Greenwood was better than I get at most upscale restaurants! The young man that waited on myself and my client at the counter's name is Terrell. He was polite and wore a smile that went on for miles! We ordered our food for dine in, and found a table. When our food was ready, Terrell brought it out himself, along with freshly grated cheese to top it with as they do it fancier Italian restaurants. The entire time you would've thought his job was the best job in the world by his smile and attitude! Not only did he treat us that way, but I witnessed him treating every other person in the restaurant with exactly the same enthusiasm and politeness. My lunch was great tasting as well (I had spaghetti with meat sauce and fettuccine Alfredo), but he made the experience! This Fazoli's at least definitely knows how to hire the right people! read more

I have never experienced a more depressing service of Fazoli's in my life. My girlfriend and I were celebrating our anniversary and we decided to go to Fazoli's. As we entered, everything seemed nice and welcoming, but it changed when we sat down. The employee delivered us breadsticks that were literally drenched in butter, making the breadsticks almost inedible. We both ordered the chicken parmigiana and it was, however, hot and decent. The chicken was easy to cut into and was mildly pleasant and the spaghetti was average at best. We requested more breadsticks and he just laid them out on the crumbled Fazoli's sheet that was reserved for trash. Overall, I was disappointed in my service so I wouldn't recommend this Fazoli's location to anybody that considers going in the future. read more

Really GOOD F-ing service like really good. Apparently I need more words to fill this out

If you want to save a few bucks and still get a quality meal with outstanding service... Then come here. The staff is always welcoming to us and eager to make everyone happy. Food is always tasty and we keep coming back with a smile :-) read more

Great place for quick Italian food, love the breadsticks! My favorite meal here is the Penne Romano very tasty! The kids love the pizza very much so it's a win win for everyone! The staff is very nice and super quick at getting your meal to you! read more

My family ate here on a Sunday night and had to wait nearly 20 minutes for our food for 5 people to arrive, in a party of 10. I have three small children, and they were getting very restless. There were two managers arguing in the back about something. A few minutes after our food arrived, the assistant manager came out to apologize and to refund us our full bill, as well as give us a $10 off card for a future visit. He was very sincere. The food we ordered was fresh and the portion sizes were average. The temperature could have been a bit hotter, for my tastes. The quality of the food was quite good, and my wife enjoyed one of the newer baked dishes. The restaurant was clean, and the decor is up to date. I would eat here again, but hope that the service speed improves. read more

I picked up dinner for my girlfriend, and all I had were the bread-sticks, and they were pretty good. Drive-thru girl was friendly.

Fast service, really good at handing out breadsticks when you're out. Plus the ultimate fettuccine is amazing

Really nice since they remodeled. My only complaint is the don't have Diet Coke. Only caffeine free diet coke on both fountain servers. I mean really? Diet coke is one of the most popular drinks. I need my caffeine. Give us the option Fazoli's! read more

My chicken carbonara was absolutely horrendous. When it was served, it was not stirred up AT ALL. Plus, the chicken was subpar. Not only that, but the workers were very bored it seemed. Overall, would not recommend unless every other restaurant is closed. read more