I brought in my watch for a battery replacement, the rep was extremely courteous and professional. Examined my watch and gave me up front pricing. Went ahead with the replacement and within 10 minutes I was done. read more

Just amazing...I had spent 4 hours trying to get knot from necklace, less then 5 mins it was taken care...the amazing team that worked there were just amazing.... In the future will be returning for batteries for watches etc....also let anyone I know about the amazing service.. read more

Just need a couple watches and batteries and he took care of me immediately while I waited. Very reasonable

Amazing! I brought in my engagement and wedding ring to have the diamond clasps repaired and strengthened. In just a couple of hours it was returned looking so much better than when new. I absolutely love the work and highly recommend Sam for any repairs needed. I just can't believe how beautiful it looks now. read more

Very fast and fairly priced. I came in for a ring resizing and all the staff were friendly and knowledgeable. The service itself was very fast-only 2 hours. My ring was polished and super shiny when I came back, and fit perfect. It was cleaner than the day I got it. I would absolutely recommend them to anyone needing ring resizing. The deal I got on yelp was very helpful for cost-effectiveness. Overall a very pleasant experience. read more

I brought two necklaces in for repair and they did a flawless job. Priscilla provides excellent service and Marco's work is impeccable. They matched the missing diamond exactly and I can't even tell where the break in the chain used to be. They also polished my pieces to look brand new. Their prices were fair and they work quickly. I recommend them very highly! read more

Fast Fix - Jewelry Repair Near Me - Riverside, California

Amazing service. I felt welcomed and appreciated as a customer. Wess is definitely an asset to this company. Definitely coming back. - David read more

Great work and exceptional customer service! Went into to see about getting my sons watch sized smaller, the sweet girl in the front did a complementary fitting for him. read more

I have been here a couple of times before and they provided good service. Today I had to enlarge my silver ring to slide it onto my index finger. It took ONLY an hour or so. They even made it cleaner, polished, and shiny, it was beautiful when they gave it back to me. Excellent service, job well done. read more

Fast Fix - Enlarge ring - Jewelry Repair Near Me - Riverside, California

The gentleman in the shop was very kind , polite , and friendly. My watch has a minor problem and he fixed it free of charge. The owner is very professional and I got a positive vibe there. read more

They were very good fixing my earrings The service was fast and the employees very helpful, they were really happy to help me They are the best! Highly recommended read more

They are absolutely wonderful employees. And the gold bracelet was repairs beautifully. Thanks guys!!!

Horrible place. They make you wait 20 mint to answer a simple engraving question. Then to find out they have broken equipment and cannot engrave anything Horrible place read more

The best jewelry repair shop in the entire mall! Thank you so much Bobby for fixing my gold bracelet within 10 minutes. Quick and professional with great prices! read more

I went there to inquire about a band replacement (I came in with my own band, just needed them to replace it on my existing wristwatch). They told me it would take 2 days and would cost at least $30! Same high pricing was for simple battery replacement ($25). I eventually went to another place, which did all of this on the spot, for much cheaper prices ($8 vs. their $30 for the band replacement, $8 vs. $25 for the battery replacement). Neither quick nor cheap! read more

Great Service! After years of use my wedding ring gem fell off and the ring needed repairs.I spoke to Priscilla and she had great communication with the staff and I to find a gem to my description. She really understood what I wanted and paid attention to details. The service was really fast and friendly. Michael the repair guy left my ring looking phenomenal. I am very pleased with my ring. Great job guys! read more

Went in to have my prongs tightened on the diamond in my engagement ring. Sam D was so helpful, patient, and informative. He was genuinely interested in helping me and I appreciated it! I highly recommend visiting his shop! read more

Absolutely great customer service. Understood what I wanted and delivered to the letter. I have been here many times for their services and have never been disappointed. Super clean and comfortable atmosphere no pushy sales just great service. I was quoted a time frame and they were done sooner. They took the time to let me know when my goods were ready. With competitive prices their customer service far outweighs any others. I highly recommend for any and all jewelry, watch, bracelet, charm services, sales and more. Thank you, Gus God bless read more

I believe the handsome gentleman named Erick helped me out Saturday afternoon and was very polite with me. He fixed my favorite watch battery. This watch is very special to me and I feel like Erick did an excellent job fixing my watch. read more

Stopped in to see if they offered jewelry cleaning. My rings were embarrassingly filthy. The staff was super helpful and friendly. I got my rings cleaned and rhodium plated. What a difference it made! My rings look better than new. I am so pleased with their service. I will be back in 6 months to get it done again. If you need your rings cleaned or watches serviced give this place a try, you won't be sorry. read more

Fast Fix - My rings look better than new. - Jewelry Repair Near Me - Riverside, California

Just today, I brought in my Wenger Swiss Military diver watch to get a new band and a new battery. The reason I needed a new band was because I lost a link to it and I thought I couldn't get it resized without them, but the man who had helped me told me he could resize it. It's nice to see people that are more willing to help, than to upsell customers! It only took around 15 minutes to get the battery replaced at a total of 20 bucks for a 5 year warranty battery! Definitely coming back for any future repairs and battery replacements! Thanks! Edit: came back to get some watch bracelets adjusted, and apparently for the same pin systems, one watch cost more. Long story short, I ended up learning how to do everything myself and saved a bunch of money. Not worth paying someone to adjust the size of your watch band, especially when it's overpriced. read more

I had a high end watch that was in need of repair and to have the bracelet fixed. Both gentlemen that were working at the time I came in were both friendly and were able to repair my watch super fast. Price was extremely fair and I will definitely do business with them again. 5 stars all around! Thanks again guys!! read more

I stopped by to have a new wrist band put on my fit bit. Mel was amazing and took great care of me. With that dexterity she should really be a surgeon read more

I dropped off my ring to FastFix at Riverside Galleria on Tyler yesterday Saturday January19th 2019 at 1:45 PM to be sized only. I was told I could return at 4 o'clock to pick it up when I returned At 4:45 I was told that the sizing was not complete and that the jeweler is just getting there which was a lie because he was there when I dropped off the ring. I was told to come back at 8:45. When I came back to pick up my ring he asked me if I had a receipt I gave them my receipt,he gave me my ring said let's see if it fits I tried it on my finger it fit and I walked out of the store Without my receipt that he didn't give back to me and I was examining my ring and clearly as you can see by the photos The side stones had been changed and the Centerstone was not set properly in the prongs which led to it falling out not 10 minutes later. I went back to the store to get my receipt immediately from him and he acted like he d never seen me before he had thrown the receipt away finally found it and gave it to me I ripped it out of his hands to let him know that I knew and went home to thoroughly examine the ring with photographs comparing to the photographs I took of the ring before I dropped it off to fast fix. On Sunday I returned to FastFix with my fiancé and asked the gentleman who had worked on my ring the previous day to please return my ring to the condition it was when I dropped it off.he asked me what's wrong with it I said well first of all the Centerstone fell out and I want you to return the ring to the condition including all the original stones all of them as they were when I left it with you. His response to me was that the stones were fake diamonds. I never mentioned anything about the diamonds being fake real or anything what I said to him was he had no business even touching the stones because that's not what the ring was therefore and then I had photographs to document that they are not the same stones and I was giving him a chance to redeem himself before I go public with this and call the police, which I did.The police told me this is not a criminal case it is civil and I must go through the corporate company all the crap to get a civil suit going. I showed the police officer what the ring looked like before I gave it to fast fix and then I showed him look at the ring that I had in my hand with the stone out and he shook his head and he said you better make that call. I gave the gentleman one more Opportunity to make this right by having my fiancé go in and have him place the Centerstone back in the setting, and hoped he would make it right by putting the original side stones back in the ring. He Told my fiancé that his stone setter was not in today and that he wouldn't be able to do that for me. I gave the place ample opportunities to make this right so now I am taking this public to all areas of social media Who would do this to someone? Why? I am just sickened by this whole mess but believe you me I will be calling their headquarters and filing my claim. Because I've got the documentation to prove these are not the same stones I brought into that store. It doesn't even matter if the stones are genuine or not the fact of the matter is that they are not the same ones that were in the ring when I dropped it off to them. There is also evidence that shows in the before and after photos that he scratched altered markings on the metal. This place is all bad. I loved that ring and he literally destroyed it for me I bought it for the brilliance and color clarity of the two side trillion cut stones he did a horrible replacement that must of been where he was when I came back the first time to pick up the ring looking for something to replace my stones with. I would never trust that store again ever my rating for this place is negative -100 stars please share read more

Fast Fix - Fast fix - Jewelry Repair Near Me - Riverside, California

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Love this place. The team is very helpful and I have always had a good experience. Priscilla is such a nice person and extremely helpful. She helped me with some pieces that had not seen daylight in some time and we did a beautiful custom piece for a good price. . No high pressure sales tactics and I like that, plus she has an good eye for that something special. I would highly recommend this place to anyone. I know I'll be back read more

Very fast and friendly services - associate "wess" helps out with quick knowledge and guides you for your right look .

I've had a gold chain repaired here and it only took about an hour. It's really awesome that the jewelry was fixed on site quickly and not sent away, like most stores do now. My husband took a watch in that needed a pin to be replaced. Miguel fixed the watch in just a few minutes while chatting with us. He was so friendly and professional. I've only had great experiences here. They'll always have my business! read more

I went in and asked for my ring to be resized from a sized 5 to a 4.5. It took two hours, which wasn't bad since it's in a mall. Walking around store passes time pretty fast. read more

Excellent customer service - fabulous deal since we had many watches and a ring to service! Cannot say enough positive things about them : ) thank you, Fast Fix! read more

I stopped by today 10/4 Sunday to see if I could get a chain and clasp for my brand new Up3 that I bought from Sam's Club. I was helped by the manager Ciro. Ciro is an outstanding individual with great customer service skills, who was so extremely helpful in coming up with a solution for my Up3 bracelet. On top of his genius idea to my dilemma, he didn't charge me for the fix! How sweet of him!! I surely will be back! I've got two bracelets at home so I'll be back! read more

Fast Fix - My Up3 Bracelet - Jewelry Repair Near Me - Riverside, California

I've actually been going to this chain store for over a decade now for my watch battery changes. It has always been $19.99 for a battery change and 5 year warranty. Today, the gentleman behind the counter stated that it would be $30.00 for a 1 year warranty and $45.00 for a 5 year warranty simply because I brought my wife's Michael Kors watch. He stated that it had been this way for 10 years. Of course this is not the first time we've brought a Michael Kors watch here. So his lie has lost my business. read more

Quality work, outstanding customer service and prices are great! I've had several pieces sized here, watches fixed, jewelry polished, a diamond replaced in a ring and rhodium plating on my white gold rings. All of the work was exquisite, perfectly done, jewelry polished and returned to as if I purchased them brand new. I have always been happy with their work! I would refer anyone and have! Keep up the great work Fast- Fix! read more

I came here on a quest for a watch band, it seems no place carries them anymore. I was greeted as soon as I walked in. They didn't have any bands that fit on display so the guy (forgot his name) rummaged till he found one that was the right color and size. Joy. It wasn't until that night when I gave my wife the watch that I discovered her watch is silver and the latch on the band is gold. Not going to work. She took it back, without the receipt, a day or two later and they replaced it with no questions asked. She got a battery too, I didn't notice it was dead. Maybe not truly worthy of 4 stars, but a little good customer service goes a long way these days. read more

Thank you the Manager Ciro and his jeweler that bonded my Beautiful wedding Ring set. My Ring is unique as my husband had each piece created for me. The rings were also created independently of each other. These gentlemen worked together to bond these two pieces beautifully. They absolutely respected how important my rings are to me. Thank you guys So Much for taking such good care of my jewelry and doing such a Fast and Perfect job! Shelby Bunch read more

Fast and VERY Expensive service! I had a watch that simply needed a new battery and was in the mall, saw Fast Fix and went in. Unfortunately I hadn't researched what a battery change should cost and paid TWICE the amount I should have (based on doing the research later!). Don't make my mistake! Do your cost research first. ps... They are very fast so I guess that's good! read more

I dropped my UBOAT watch and the rotor weight broke off. I brought my watch to them and they were able to fix it. I also had the watch polished. These watches come with a brushed finish. They did an excellent job. Could not be happier. Thanks for the awesome work. read more

Fast Fix - Jewelry Repair Near Me - Riverside, California

Great service by Priscilla great quality work by Jewlery technician, I have done repair and one custom work on 3 of my pieces at different times, and all work has been top-notched!! At reasonable prices, I'm truly a happy customer. read more

Super friendly and fast...From the moment we walked in Priscilla and Nathan gave us options on our battery replacement. Also had extra links added to my new watch...Marco and Farouk work behind the scenes...great price for both! Would recommend! read more

The comment left after my review shows exactly what I have written about. They claim that it was my fault and exaggerate the conversation to paint me in a bad light. The response is the most insincere and unprofessional thing they could have replied with. This business put notes about me on Yelp to protect their name. These notes not being accurate so as not to accept blame. I have already taken my watch to a more reputable shop with an actual watch maker for assistance. Due to the unique movement, they could not fix the date for less than the cost of a new watch. The entire movement will have to be replaced. There is no reason for me to do any further business with this store as they are not willing to provide a proper resolution. As for the Yelp review, of course it feels like they are being bashed, it paints them in a terrible light which is a direct result of their neglect and refusal to take responsibility. If they would have just taken responsibility in the first place, there would have been no complaint and the review would at the very least have an extra star or two. This is a cheap stab at making me look bad because I took the time to complain to someone other than their own employees. Like most places with terrible service, they assume there will be no consequences. A complaint and a review may not be much, but it's what I could do. read more

The owner was very helpful getting my watch fixed in a timely manner. Competent service and will be back. read more