Overall impression: overpriced and grungy, but long-lasting and good looking polish and nice people
I'll start with pros:
-great job with polish and has lasted more than 2 weeks as of right now with no chips; actually used a base coat and top coat (but not worth $45 + tip for me with everything else considered),
-got us in immediately on a Sunday,
-the small amount of massage we got was nice
-nice ladies
Cons:
-pretty grungy feeling (I wish I had gotten pictures but didn't),
-very overpriced for pedicures compared to most,
-hardly any massage even though we bought the third level (out of 5) which was $40 (*plus $5 - more on that below),
-it felt like the higher pedicures were just more products rubbed in to the leg and not more massage which is contrary to my past experiences,
- *and here's the real kicker! they CHARGE $5 extra for CALLUS removal which is pretty much the point of a pedicure in my opinion (unless you get the $48 one!). My calluses were not bad at all as I scrub them in the shower with a pumice stone and they still wanted to charge me for any callus scrubbing at all.
Details:
I had not a great first impression. When I walked in, one lady was relaxing without her mask on her phone which, maybe she's taking a break, but her mask not being on inside with customers inside? Not for me.
When I walked up to the chairs, they looked pretty grungy. Visible dirt on the chairs and crumbs in the drink holders. Looking around more, I noticed a dirty floor which appeared to be unmopped, nail clippings everywhere, and cobwebs on the wall. I wouldn't usually look this closely but because of the dirty appearance on the surface, I started looking deeper. I thought maybe it was just because they don't keep up on it as well throughout the day but perhaps they deep clean at the end of the day or before business starts. But even the walls and baseboards were pretty dirty. At one point, the lady that was unmasked and on her phone when we walked in swept a small section of the floor, leaving behind most of the nail clippings and other debris, and then went and set up her phone at a manicure station, leaned back, and watched a movie or show which was surprising and noticeable only because there was so much cleaning needing to be done.
They do use the plastic liners in the tubs but I don't know that they sanitize the tubs in between and the general grunge of the place didn't give me much confidence that they do.
The ladies were super nice. There was a slight breakdown of communication verbally because the mask combined with accent combined with my deaf ear, but she had a lot of patience with me and used the service menu to point at what she needed to communicate which was effective, so that was really nice.
The polish job was also excellent and has lasted 2 weeks and counting. They used a base coat which I've learned some places don't. As stated above, the small amount of massage did feel good.
Verdict: due to prices (especially extra $5 for ANY callus scrubbing) and feeling super grungy, I likely will choose another place when seeking a relaxing and attractive pedicure. However, if they were to fix these issues, I'd definitely give them another shot. read more