So there used to be another lumber company in this location but I can't recall the name. Never had…read morean issue with them. So spahn and rose opened up here and a couple years ago, I came in and bought one sheet of wood and they cut it how I needed it. About 6 months ago. I wanted a small chunk of wood to for a project I was doing. The gentlemen who answered the phone said we don't do that here. And hung up the phone. It was an older gentlemen. I didn't really think too much of it and I just went withouy doing the project as it was just for fun. Fast forward to a few months ago and I was redoing my couch, giving some life back into it and I measured the seating area of the couch. I asked my husband to call and he was given the same response "We don't do that here" and my husband was going to ask about custom ordering it but as soon as the guy said we dont do that here he hung up the phone. No goodbye or nothing. So I called and said very calmly and nicely that it was very unprofessional to hang up on someone, and he said if someone gives him attitude, he's going to give it back, my husband said he was very kind about it, and I told the gentlemen that even if a customer has an attitude, it is your job to remain calm and not be unprofessional. At this point, I had had enough of his attitude and I asked for his name because I would be making a complaint, and he said I'm going to do to you what I did to him! And he hung up the phone. I did contact someone from their main office, I believe his name was Ryan. He was very apologetic, and did everything he could to fix the problem. He said that he has had things cut many times before, and that their company is always willing to go out of their way to make a customer happy. Side note: The gentlemen who was rude. I do not believe is a good representation of Spahn and Rose and that he was just a bad seed. Ryan went to the Newton store, and cut it for me personally. Unfortunately because of the verbal abuse, I don't want to conduct any business at that location again. I will have to travel about 30 minutes somewhere else, but I don't mind. I am not sure if I would refer someone there again because I don't know if the problem has been fixed.

Took back a tree purchased from Theisen's that was brutally killed by an angry deer over the…read morewinter. They refunded my purchase price under their 1 year tree guarantee. Needless to say, I bought another one from them. Thank you!

Drove 40 miles round trip to get a security bit for my drill, they gave me torx which won't work…read more Drove 40 miles round trip back to get the right one, and was told they can't get them... Oh and also, they're not going to be taking the wrong bits back because...covid Avoid these knuckleheads.

Called to ask if they had an item and the woman who answered the phone said "I don't know you'll…read morehave to come in and look". Good grief.

A terrific store, filled with knowledge, great customer service, a superb inventory, and one of the…read moresweetest cats ever! Serving Waukee from the space since the 1870s, this place has equipment rentals, paint, home needs, hardware, tools, and it is uncluttered! Every brand name represented. Located in Waukee's Triangle District, and it is a special visit. Owner Geoff is such a good guy, exudes professionalism and awareness after 30+ years at the store. He has morphed the store into a current venue, handling today's needs. Impressive guy who cares about his customers. But it's Andie the Cat who rules the premises! A cuddly cat who boosts throughout the store, so sweet, and loves to be petted!

I always enjoy shopping here. I love to support local. I was sad today as the cat is usually in…read morethe window and was not in the window. The staff here is sooooo friendly. I am always greeted as I walk in the door. Today, I went for a screw and nut. I needed it for my holder for my bike. The woman working greeted me as I walked in. She took me back to the right area and even picked them out for me. I forgot they had a minimum ($1) to use a credit card. I had no money with me besides my credit card. They offered me to come back and pay, I was afraid i would forget. I shopped instead. I knew I probably needed more items. When I checked out, the woman asked me if I was going to put the phone holder on my bike now. I said yes, so she followed me out with a screw driver. The screw was too short, so she went in and got a bigger one for me. You don't get service like this anymore.

Excellent, knowledgeable, friendly service. They go out of their way to help. My wife and I go…read morethere first for anything in the way of hardware.

Several times a customer, painting, plumbing and more. Ace people were always ready to help, and…read morethey did.

Drug his feet to come check out my emergency I am having, and has very poor communication skills,…read moreanswering calls, or calling back for that part. not pleased

I called all over Des Moines trying to find someone who could work on my Viking Range hood. The…read morepeople who service them wouldn't travel to where I live (between Monroe and Knoxville). Viking recommended I call local appliance repair people, even if they don't work on Viking. People in Prairie City, Pella, and Knoxville couldn't help me. But Ron Van Zante said he'd come look at it. He did, and figured out the problem and fixed it within a half hour. To top it off, he's a really nice guy! I will be calling him in the future!

A really nice little hardware store. I stop here for everything but the most obscure of fix-it…read moreitems. They've got just about everything you might need from paint to tools to carpet cleaners. It does lean a little on the pricey side, and is probably not a great place for extensive home improvement projects but it is always the place we go to first for any of our repair needs. It's one of the many convenient and friendly businesses that make Story City a full-service community.

They are always very helpful and have a great deal of knowledge about their products. A nice…read moresolution in the story city area for home projects.

Love this store! We all shop online now days. So, if I go to a store, I come back only if the…read moreservice is great. Every single time I stopped at this store, their team helped me to find what I was looking for within a minute. Wow! I never had to wait for an associate to offer help as soon as I walk in. Love it! Keep it up guys! The best customer service in Ankeny!

Stopped in to make an appointment to get my garden tiller tuned up. Martin said to bring it in,…read moreand he should have it ready in 3 days. He had it ready the next afternoon. Martin is a great person to talk with and an excellent mechanic. I have already taken my lawn mower in for a tune-up and when the spring rush slows down, I've got a generator that could use a good thorough tune-up. Excellent service and very reasonable prices.