I had the most amazing customer experience this past week, thanks to the extraordinary efforts of…read moreSid. I needed to attach a new license plate to the front of my car, but the old screws and holder were rusted and no longer usable. I had made two separate trips to an automotive specialty store, where I was sold two different license plate kits, assured each time that they contained "everything" I needed. They did not, as my particular car model (which I'd disclosed to them) had a uniquely-sized fitting. I then went to Frattallone's Ace Hardware in Arden Hills, with my license plate and both kits in hand. Sid asked to come out to the parking lot to see my car. He took some measurements, and I followed him back into the store where he gathered some supplies. Instead of sending me on my way with a handful of nuts and bolts, Sid grabbed a power drill and said he wanted to make sure that what he was proposing would work. It did, and he ended up retrofitting the kits and securely attaching the license plate for me. The parts cost me $3.99, and he absolutely refused to take any extra compensation for his efforts. Sid went well above and beyond the call of duty. As a result, he's created a loyal Frattallone's customer for life!

Watch these guys on their special sales. Was just in for the 20% Senior and Military discount to…read morepick up some items. Got up to the register to pay, they ran the charges through and I was about to leave the store when I did a quick math check and determined that I didn't get a discount for my biggest item. Went back to the register and was told that the bag of fertilizer I bought was "on sale" for $5 cheaper than the normal price and didn't qualify for any of he 20% discount. No sign that this was the case on either the discount flier or at the product display location in the store. Heading to Suburban Ace hardware next time.

I always have great service and great people working there the Garden department especially Mark…read moreand Andrea are top-notch!

I was ignored by a guy when asking where something was. Then a very nice lady helped me with 2…read morethings, and offered to help more. Later, the cashier told me the total was 19.99 when it wasn't (tax). He then was ANGRY with me for pointing that out, as he handed the pile of cash back to me, not counting it at all. I was expecting 30.01 or 30.00, and so it was like, what?...and I was in the wrong somehow. Helpful place if you ask the women for help, which goes along with the history of the place (BBC article about coffee and body fluids). There are other "helpful" places I can find cashers that are never wrong...

This place is just absolutely amazing. My coworkers and I decided to check out this place before…read moreChristmas since it's all decked out for Christmas. The waiting area was decorated with a grinch theme. Looked absolutely amazing. We all got drinks and ordered a charcuterie board. Everyone enjoyed their drinks and the charcuterie board was enjoyed by all. It's for sure a must try place.

I seen AHS on social media a few times and wanted to check it out. Reservations are HIGHLY…read morerecommended as it's a smaller more intimate speakeasy. They text you code word when you confirm your reservation which is a fun detail. The entry was decorated grinch theme which I thought was part of the speakeasy, super cute but when you enter its regular also really cute! Loved the decor overall. We ordered a few drinks - Marilyn's Nightcap, Breakfast at Tiffany's, The Red Light & White Russian w/ Love. All the drinks were really good and reasonably priced. Staff were nice and helpful! Overall the menu was fun, vibes were great. They do have a stage and looked like they setting up for live music as we were leaving.

I don't live in this area so this was more like, 'I need something and there's an Ace'. The store…read moreis filled from floor to out of reach with merchandise. Within seconds of making eye contact I was helped, led to my product, paid and out the door. If I lived in the area I'm sure I would be a regular. There were some interesting impulse items in clear eye view on the way out but my resistance held up and I avoided buying what I really didn't need.

The BEST and only store for ALL my hardware needs. Personable and helpful. Why should I go anywhere…read moreelse? The store manager, here, Bryan is the best! Thank you for all your help over the years.

Convenient and good hours. This is my go to place when I need something quick. I'm part of their…read moremailing club and use the coupons I get to stock on up on hardwood charcoal for my grilling needs. They offer maintenance on some equipment and it overall is a great store that for parts and pieces when you are trying to get something done. Plus there is that free popcorn.

I love this Ace Hardware! It's our neighborhood spot and depending on what we're working on at our…read morehouse, I find myself coming here often. The employees are always helpful and kind, and are never surprised by my sometimes random requests/searches. They also have that nice popcorn machine that is the perfect distraction (and bribe!?) for my toddler son if he ever has to come with me. Additionally, If there's ever something I'm searching for that they don't have or do provide, they recommend a place that I can go to get that done. This spot is no fluff and no frills, just straightforward hardware help and it's exactly what I want in a hardware store!

Home Depot, like Menards, pretty much offers what you need, but prices may be a titch higher…read more I personally like going here for lightening and ceiling fans as I prefer them over Menards. The people are pretty helpful but I'm not a fan of their lack of cashiers and their reliance on self pay kiosks. Otherwise, you are pretty much gonna shop at the location that is closest to you.

A trend at Home Depot is the lack of help. It isn't just this store, but a few now that I have been…read moreat. I'm not a "Pro", so help is needed. It's just the running around finding that help which leads to this evaluation. Know the the margins don't allow for an overstaffing, but it effects with an understaffing.

We stopped in for my mom to grab a few supplies for a minor bathroom repair. She needed a few…read morethings that we weren't really sure where they were located and needed to ask for help. I will say the few staff we asked for help did generally help by pointing in the direction the item would be in but I felt like none of them were so busy that they couldn't walk us to the area (as they couldn't tell use an exact aisle). We did eventually find everything we were looking for. I generally just like browsing around. I found some bublr flavors I haven't seen other places. It sounded like someone was playing the piano upstairs but maybe it was just a radio, the escalator to go up was out of service so the elevator was a bit busy and not worth exploring upstairs. Overall not too many complaints!

Every time I go to this Menards, I have a great experience. They have the cutest walk through…read moredisplay that changes with every holiday. The staff is knowledgeable and always helps me find the items I need. The store is huge, so any help with locating things is greatly appreciated. We went specifically for the live Edgewood, and although the selection wasn't the best, there was 1 in the very back that worked for what we needed. It's nice that they have Edgewood at an affordable price. The customer service at the return desk is always quick and easy; Nas was great!

I stopped by this store near downtown to get some supplies to repair a machine. They were very…read morehelpful, primarily because they are in a shady neighborhood and the aisles that had expensive stuff was locked to each peg and a chain across the isle saying that you must be escorted by an employee. They did have what I needed and they were nice. Rough part of town anytime of the day. Be careful out there.

Frattallone's is breaking off from Ace. All the reward points that I have earned are no longer…read moregood. I wish they would have given me some prior warning. We will have to see how well they do going forward.

This place is great. Those that know, know…read more They're not open like big box stores, but because of that, you have people working there that will cut things down for you and point you in the right direction. If you are going to be doing anything that will require a sizeable amount of lumber, come here. You'll save a significant amount of money. Even a red cedar 4x4x10' will be $20 less than what you'll get at Menards or Home Depot. And that is just on one piece of wood. Plus, it feels like they take care of their employees as I see some of the same people and this is from shopping here multiple years. There are other things offered here that are from different manufactures too like doors, interior hinges, etc.

They have a great staff and an amazing inventory of hard and soft wood and a large selection of of…read moreclear redwood only reason not 5 star was cost I found the cost quite substantial higher than my last supplier but if you need a 12' x 12 8/4 purple heart they got it !!!

This is my favorite Ace location in the area. It is bigger than the other stores and is much better…read moreorganized. As Raquel mentioned, the garden center is larger than most, and I love that they often have racks and racks of flowers and plants out in front of the store to advertise their large offering in the garden department. The staff here is friendly without being pushy (which is definitely different than some other Ace stores). Knowledgeable and friendly, pretty much everything you'd want from a neighborhood hardware store. Be sure to sign up for the Ace Rewards program if you're not a member.

You know when you enter to the hardware store you always want to find whatever you are looking for…read moreI soon as possible. However many stores are very confusing and it's really hard to find something. Ace hardware is not like that. They have many variety of choices of different kinds of materials that you will need for remodeling or just your garden. They have some of the lumber like 2 x 4 x 8 they also have a lot of rough material for plumbing. They also have a lot of rough electrical material and also finish the parking lot is pretty big. I would highly suggest to come there and visit this place and you will meet your needs