You can't call it fine dining with waiters like Gary. I brought my mom here on Saturday 5/7 for a Mothers Day dinner. We asked how a couple of the items were and Gary goes on to explain that he doesn't know that because the staff only gets soup and salad. And went on to tell us about how all the staff complain about that. I inquired about the lobster and he told us it's a rip off as it's just an overpriced small tail! These are not the answers we expect at a fine dining restaurant! Sure an item may be smaller, but the quality would (hopefully) be far superior.
The restaurant opens at 5pm. Our reservation was for 5:15pm. Gary had also told us about a skirt steak special. After inquiring about the lobster and short rib, and being shot down. I decided to go with the special. Gary then comes back to let us know it's sold out. How? The restaurant had just opened and wasn't even busy yet! What a joke.
So I decided to go with the ribeye and asparagus, and my mom ordered the French dip. The menu lists crispy onions on the French dip and that it came with fries. My mom asked for extra crispy onions and to upgrade the fries to garlic fries. Instead, she received NO crispy onions, and regular fries. My steak was slightly undercooked from how I ordered but was still good.
Gary was not the one to bring us our food. Our cocktails were finished from before the food arrived. We saw our waiter go to each of the tables next to us 4-5 times each but not us. Tried to get his attention and he ignored. Didn't even bother to come ask how everything was. Finally after about 45 minutes and the meals being done, and both of our cocktails and waters being done for quite a while, we see the hostess Coralie pass by and we asked her for a manager. She was very friendly and had Dominic come see us.
We only told Dominic about the onions and fries and not being checked on for 45 minutes. My mom was taking half her sandwich to go so he brought her some onions for it. Gary then came to us asking what's going on what's the problem because Dominic wouldn't tell him. That was unprofessional of Gary, but we still answered and told him he left us hanging for over 45 minutes and never checked on anything and there was mistakes and we were without drinks. He told us he got very busy with 8 tables. Never apologized.
Two tables down was a table with 2 ladies and he was frequently checking on them and a couple of his other tables that were in our vision. So the next time he came back, my mom asked him if there's something wrong or if we did something because he told us he got busy, so we just wanted to know why he chose to ignore and neglect us but still juggle the other tables. He yelled "SHEEEESH" then told my mom "you're looking way to much into this." Then the rest of the experience was just more attitude and rude facial expressions. After dessert, he came to the table and just paused a few seconds, it was very awkward, then said to me "you want the bill?" So I said yes. It took 12 minutes for him to bring it, yes at this point now we weren't gonna let this guy ruin our night so just for fun we timed him!
Coralie stopped by our table to check on us, we just shook our heads and told her about Gary's loud "SHEEEESH" and his comments. And she relayed the latest to Dominic.
After we paid, Dominic came by to check on us again and offered us a couple desserts to go to have the next day for Mother's Day which was really nice of him. Coralie was also very nice. The pianist was great, and we could see a great atmosphere with the other waiters and their tables. Unfortunately, we just got the worst waiter. So if you go here, just make sure to request that Gary is NOT your waiter and you should have an enjoyable experience.
Also, on a side note, no guest should be treated like this, but I'm also a Caesar's Rewards Diamond member, and usually have a much better experience with their properties for being a loyal member. read more