I have not taken my dog there yet, but I am going to! I was there a while back with somebody who…read morehad a medical emergency. They had already taken their older dog back in to be groomed. This person had to leave by ambulance and the dog became very distressed. Rather than force the dog to be groomed under such stressful circumstances they brought him out and asked if they should continue. Of course we took the dog home and he will go back another day. I'm switching groomers! I love that they cared about the dog and how he was feeling. My dog is my baby and I have been looking for a groomer that is sensitive with her. The sensitivity, customer service, and maturity of the people working the counter in an emergency was amazing. I can't wait to see how they do grooming my dog!

Tbh I was pretty excited about this new local pet store very nice inside, and good products. I had…read morea grooming service and definitely won't be going back for that.

It was our first time visiting here, and we had a wonderful experience. We walked in and were…read moregreeted by a lovely woman, whose name I did not catch. She explained to us that everything in the store is at the dogs' level so they could experience the store as well. She was gracious in allowing our dog to sniff around and check everything out, and was very helpful in showing us the selection of leashes, including leashes made from recycled climbing rope, which I think is pretty cool. The employee was incredibly friendly to both the dog and the humans, and was generous with treats for our large-bread, even asking if the flavor was okay due to potential allergies. She even sent us off with a free sample bag of chicken treats. Overall, we had a great experience shopping here.

Took my senior (deaf) dog to self wash and the employee came to the back to greet us and startled…read morehim causing him to bark and as I reassured him the employee says "Unfortunately aggressive dogs are not allowed, so its a no go" I have brought my dogs into the store several other times, and on this occasion, we came in the front door past 2 people with 2 dogs without incident. I am offended and angry to be treated so rudely. I do not recommend a pet store that has employees that label pets as aggressive without explanation..........and reading other reviews this has happened to others.

If I could give Animology in Olympia more than five stars, I would…read more Atlas just had another spectacular grooming session, reminding me why we happily make the 2 1/2-hour drive just to see his groom team. He absolutely adores them, and the care they show him proves the feeling is mutual. From the moment we arrive, Atlas is excited and treated like family. Their attention to detail is unmatched, and he leaves looking amazing every time -- clean, fluffy, and clearly feeling great. This visit was extra special because they surprised him with a Seahawks bandana so he can cheer on his team in style for the Super Bowl. It's thoughtful touches like this that set Animology apart. They don't just groom pets -- they build relationships with them (and their humans). Even though we live hours away now, Animology will always be Atlas's groom team.

The service was great! We came in for my dogs birthday to get her a little cake and were so excited…read morewith the bakery options but when we got home and cut into it we realized we spent $20 on rice cakes slapped together with some frosting. I could have made a better cake out of kibble and peanut butter they would actually eat! They did not like it and it was a huge waste of $20. I wish they had made it clear what the cake was made of but maybe it's on me for not asking.

I absolutely love this store. They carry only high quality items. The staff is outstanding. They…read moreare very knowledgeable and so welcoming. They were a huge help when my dig went through a medical crisis. The way they interacted with her helped her to recover and adapt and to be less fearful. The Martin way Mud Bay is our favorite pet store!!

I usually go to the store by me in West Oly. On a Costco run, I went to the store near by on…read moreMartin Way near River Ridge HS. Like all Mud Bay stores, a large well stocked selection, albeit a little pricey. They had the item for my cat as the West Oly store does. Mud Bay sure has some a long way from the tiny store on the west end of Harrison Ave near the real Mud Bay!

Wow! This place is a hidden gem! I utilized the self serve area, and had a great experience. I…read moreworked in the pet industry for MANY years, so i was impressed to see some of the best products readily available for customer use, very clean tubs, great dryers and just really nice family owned vibe. I also appreciated that they were happy to let me load and unload my reactive dog, and were helpful in making sure no other dogs walked past us with out me knowing and preparing first. Thanks!! I'll definitely be back.

I took my puppy Chuchi yesterday for her first groom & it was a horrible hack scissor job. She's…read morechoppy everywhere & no clippers were used you can tell she took scissors & cut hair off her. I have a biewer yorkie & specifically asked for the teddy bear look which she said she could do & unfortunately my dog does not look like that I asked her for a refund her exact response was that she put in a lot of work on her so I'm not getting a refund

We take our dachshund and chiweenie for nail trims and these guys have it down to a science! They…read moretake good care of our babies!

Only one star because we could not select negative zero. The business staff demonstrated their…read moreincompetence and neglect of animal care by killing our 6 month old healthy puppy. One week after getting a clean bill of health from the veterinarian, we boarded our 6 month old puppy for 10 days. The Dog Zone manager Jen called us for the first time on day number 9 of our vacation, to tell us that our puppy had not been eating for several days and was vomiting. Still confused on why no phone call was made to us on day one of our puppy not eating or on day one of vomiting! Jen was more concerned about someone coming to pick up our sick puppy to get her out of there, but gave absolutely no concern for our puppy hanging on to her life. I am assuming if she could get the puppy out of the building, then she cannot be held responsible for animal neglect. We were out of the country and insisted that our puppy be taken to a veterinarian immediately, rather than someone picking her up. I will say Jen did finally take our puppy half dead, to a veterinarian, which should have been done the first day of her showing signs of being sick. The veterinarian stated she was barley responsive ,had pale gums, low white blood cell count and low body temperature when she arrived. She was put on oxygen immediately, due to her inability to breathe on her own!! The Dog Zone Manager Jen only told us our puppy was not eating and had vomited. Jen said she did not even think that our puppy would need any overnight care at the veterinarian. We had our puppy transferred to an emergency veterinarian and we authorized aggressive treatment to save her life. She was diagnosed with pneumonia, from likely aspirating her own vomit. The veterinarian believed the pneumonia happened over sometime and not the same day the manager notified us. Even after aggressive treatment our puppy could not be saved and we could not even say goodbye to her because we were in another country. If we had been notified the first day our puppy was not eating we would have insisted she be taken to a veterinarian immediately. But, Jen is not the only individual at the business that was aware of my puppy barely hanging on to her life because my puppy had been in this severe medical condition for days!!!!! Where is the humanity and compassion for our furry family members OR are all of the employees at this company just wanting to get the "problem pet" out of the building, so they don't have to be held responsible for their pure malice. This boarding/ daycare may seem trustworthy but do not make the mistake we did by trusting them with your furry loved ones. Now our puppy will never see her first Christmas!

Very knowledgeable staff. Super helpful with food and treat recommendations. Love supporting a…read morelocal pet store.

Great two story business with lots of goodies everywhere. My doggos love the freeze dried chicken…read moreliver treats on the way out. Great place to find all your furbabies what they need.

F&F is a great, locally-owned pet food store; knowledgeable, incredible nice staff, and, excellent…read moreselection. I always go here.

I went there for the self-dog wash. Very friendly and helpful staff. Great selection of bully…read moresticks and that kind of stuff.

We love this place. Makes it so easy to wash your dogs (big or small). Owner/employees very…read morefriendly.

Great experience with this local business - we brought our two bullies in to wash and dry them -…read morevery clean facility and friendly staff - thank you for making our experience great

We wanted to bathe our dog after a few days on the beach, and this place was great! The owner is…read morefriendly and helpful, the place is clean, and our dog is still super soft after almost 2 weeks!

They trimmed my little dog's nails the other day, and neglected to tell me that they hit her vein…read moreon one of her toes. My little doggie told me when we got to the car! And I saw where they had put some powder on that toenail, and that night she dripped a couple of drops on my sheets. They claimed that they are very careful not to do that but they did it big time, and then failed to be honest about it! Scary!