I don't know how this piece of poo poo is still in business. I was ready to buy a trailer no joke…read moreand I asked if he had any specials going on and he just lost it and told me to go somewhere else. you will think that if 40 K is on the line you will be willing to work with customers. Stay away from this guy.

Much more expensive than others. Cranky old man. Up charge after up charge. Add a couple more…read morethousand after he gives you a price.

Martin reached out to us after a long search for the perfect trailer within the budget. He did…read moreeverything I asked and was a pleasure to work with. Great customer service, affordable, and just a little out of the way but it made up for it in savings. RJ all the way. The shock for the container did break right when I got home but I reached out and a new one was sent to me. Thanks again, looking forward to my next trailer purchase.

Tru-Trailers is hands down the best heavy-duty dump trailer dealer in California. My brother…read morerecently purchased a heavy-duty dump trailer from them, and the entire experience was excellent from the first call to pickup day. The team was knowledgeable, honest, and helped us choose a trailer that could actually handle the type of work we needed it for.

I've worked with severel shops, but TRU-Trailers is easily the top-rated trailer manufacturer in…read morethe Central Valley for custom builds.. They actuall listen to what you need and the craftsmanship on the final product is top-tier.

This comment is for their parts department located in a separate building…read more I drove 20 miles for a breakaway battery charger module that I had earlier confirmed that they had in stock. when I walked in there were 3 or 4 people sitting at a counter behind screens with only one other customer at the counter. Although there was no "can i help you?", I explained my phone conversation with a fellow earlier. The person behind the screen, while never even looking up at us looked down at the broken part in our hands and commented that they didn't have this. I did earlier explain the part, read the printed description to the fellow on the phone confirmed he had this common part. I was told by the person behind the counter that he had this ($10.00 dollar part) in a kit for $60.00....period. After explaining my confirmation call he began to name different names of people who worked there, probably 5 or 6 in a very condescending way. My mechanic who was with me and I just looked at each other in disbelief, thanked them for their time and left. I'm a business owner and immediately recognized customer service that will cause this business to fail. Thankfully we found another trailer shop via Yelp and although they were mainly repair they took care of our needs. I'll not ever recommend Jacobsons parts department to anyone.

Just bought a trailer from them. A 14k utility trailer. The big Tex look like good brand trailer…read more Folks inside were very helpful and I was in such a rush I forgot the ratchet strap I bought. I said oh well not worth going back now since I was an hour away. They called me to let me know I forgot it and that they'll set aside for me. I appreciate the help. Jeff Taylor was the one who helped me. I will definitely shop here again. Thanks!

They need to inspect the trailers before they sell them. I bought one from them. The spare tire was…read moreloose. The lights were not waterproof. First rain and it damaged all the electrical. Would NEVER RECOMMEND THIS STUPID PLACE.

I bought my first 30 ft trailer from Thompson Trailers. They explained everything to me, were on…read moretime with my order & had exceptional customer service. The trailer was perfect & I will be a lifetime customer. Thank you, Rick!!

Love my trailer. I oversized a bit but that's to be expected. Very knowledgeable salesman. I have a…read moreproblem with the trailer not going down two years later. They figured it out over the phone. I still need to take it to them to do an overall inspection but I am very satisfied with their service.

I purchased a trailer for $7,000, which would cost $9,000 if I don't pay it off early. You would…read moreexpect that they would guide you on the essentials of the trailer, but they didn't explain the importance of the kickstand. As a result, I drove off with it down and ended up damaging it. The repair cost is $180, but this whole situation is frustrating.

Ordered a rolling tarp kit for my trailer and was sent the wrong sized tarp. Not sure if it was a…read morecommunication error or I misspoke, but associate was un familiar with the product and stated roller was not included. I figured I could get roller locally. Arrived earlier than expected (that's good), so began installing it and it DID come with roller. My fault for not noticing earlier, but when I started to put tarp on roller noticed it was 6'6" not the 5'6" needed. Called TexTrail to see if I could just swap tarp. No, it's part of a kit. But I had already cut the roller so I could not send it back. Second associated seemed willing to work with me, but manager would not approve. I was forced to buy second tarp at almost the price of the whole kit. I tried not to be the irate customer that blamed them for the mistake and during the second call the nice associate even slipped and started using the wrong size again. I just wanted them to work with me to solve the problem, but no. I will never do business with this company again.