This comment is for their parts department located in a separate building. I drove 20 miles for a breakaway battery charger module that I had earlier confirmed that they had in stock. when I walked in there were 3 or 4 people sitting at a counter behind screens with only one other customer at the counter. Although there was no "can i help you?", I explained my phone conversation with a fellow earlier. The person behind the screen, while never even looking up at us looked down at the broken part in our hands and commented that they didn't have this. I did earlier explain the part, read the printed description to the fellow on the phone confirmed he had this common part. I was told by the person behind the counter that he had this ($10.00 dollar part) in a kit for $60.00....period. After explaining my confirmation call he began to name different names of people who worked there, probably 5 or 6 in a very condescending way. My mechanic who was with me and I just looked at each other in disbelief, thanked them for their time and left. I'm a business owner and immediately recognized customer service that will cause this business to fail. Thankfully we found another trailer shop via Yelp and although they were mainly repair they took care of our needs. I'll not ever recommend Jacobsons parts department to anyone. read more

Just bought a trailer from them. A 14k utility trailer. The big Tex look like good brand trailer. Folks inside were very helpful and I was in such a rush I forgot the ratchet strap I bought. I said oh well not worth going back now since I was an hour away. They called me to let me know I forgot it and that they'll set aside for me. I appreciate the help. Jeff Taylor was the one who helped me. I will definitely shop here again. Thanks! read more

The bad reviews are true. Unfortunately I wasn't one of the 5 star exceptions. Yes I actually purchased a trailer. No it wasn't a cheap trailer. They do not have any type of customer service to speak of. They do not value your business. They show total disregard to customer concerns. Warranty issues are dealt with very nonchalantly and accusatory. I will not spend my money here again. Save yourself the trouble. DO NOT COME HERE read more

Not sure about others experiences but we walked in wanting to buy a trailer they did not carry & within 20 minutes Chris found one at the sister store in LA. My husband wanted it today not tomorrow & Chris made it happen. We have exactly what we wanted could not have asked for better service & everyone there was great to deal with. I would absolutely recommend calling or going there! Oh and the paperwork was a breeze! read more

Jacobsen Trailers - Trailer Dealers Near Me - Fowler, California

5 Stars! I showed up to pick up our new trailer and Joanne had all my paperwork ready! Trailer was serviced and ready to go! Thank you!

A huge Thank You to Jacobson Trailers ! My daughter was on her way to help evacuate animals when her horse trailer brakes locked up. Thank God she made it safely off the highway and was just a few miles from Jacobsen Trailers. They not only fixed the problem but checked over her trailer before they sent her on her way. They did this all, for the cost of parts only ! I am thankful for their kindness in these crazy times. read more

*** PLEASE READ ~ DO NOT DO BUSINESS WITH Jacobsen Trailer *** Aluma Trailer Corporation should know how customers are being treated by companies that carry your product and represent your company. I can appreciate the costs running a business, however, a business without satisfied customers is not a business for long. Word of mouth, BBB, Consumer Affairs, Yelp, Facebook and Twitter have a phenomenal effect. We spent several months comparing trailers and decided to purchase an Aluma UT-12 trailer. The design (loading ramp) was perfect for our needs. Jacobsen Trailers was the closest dealer that had the trailer in stock. March 3, 2016 I drove 3 hours (one way) to Jacbosen Trailers in Fowler, CA. I specifically asked Matthew (Sales Rep) to check the trailer thoroughly BEFORE he made the 6 hour roundtrip. The condition of the trailer was discussed in prior phone conversations and emails including photos. Matthew assured me that he personally examined the trailer and everything was in working order and it would be ready to go when Brian arrived March 3rd; it wasn't! I had several phone conversations and emails with Matthew and made it clear he would be at Jacobsen Trailers Thursday March 3rd around 11:00AM. That morning Matthew called me to verify that I was on my way; I was. When I arrived Matthew said "The guys are washing up the trailer now for you". The trailer should have been completely ready to go prior to my arrival. Matthew knew I was on his way. Matthew actually had two full days to inspect, wash and get the trailer ready, he didn't! When I arrived and inspected the trailer he discovered the loading ramp was defective and would not budge. Further investigation revealed the loading ramp had a manufacture defect. I was referred to the District Representative for Aluma Trailers, Mark. He was completely unprofessional and very sarcastic. After hearing that I drove over 200 miles (3 hours) ONE WAY to purchase the Aluma UT 12 trailer only to discover there was a manufacture defect, Mark didn't care! I asked if Mark would lower the cost of the trailer to compensate for the wasted trip and an additional trip roundtrip once the trailer was repaired to pick it up. Mark said NO! Mark was unwilling to work out any kind of solution. On top of that, Mark would NOT overnight the parts. Mark acknowledged it was a manufacture defect and said he would "drop ship" the parts needed and they would arrive at Jacobsen trailer Friday, March 11th over a week later! The trailer would then need to be repaired. On March 16th we received an email from Jacobsen Trailers stating the trailer was ready to be picked up. What ever happened to customer service? The salesmen or owner can't pick up the phone and call? NOPE - they email = LAZY! To make matters worse Jacobsen Trailer and Mark expected Brian to make ANOTHER roundtrip to Jacobson trailer, for a grand total of 12 HOURS, 800 MILES and 2 DAYS and Jacobsen Trailer only offered me $100 off the trailer price. That won't even cover the fuel or wear and tear on our vehicle. It's beyond my comprehension that anyone would conduct business this way. Matthew at Jacobsen Trailers should have owned up to his enormous mistake by not thoroughly inspecting the trailer, he did not! The owner of Jacobsen Trailers, Chris Ambrose should have and could have made this right, he did not! The entire incident was unacceptable! It's critical for a business to employ men with a moral character. March 30th Wyatt with Trailer Specialist called and let me know the trailer was in. I picked the trailer up on March 31st. It took 28 days to finally get the trailer I wanted. THANK YOU Trailer Specialist ~ I highly recommend Trailer Specialist in Acampo, CA. read more

I had the breaks checked. It cost me 4 hours of labor and the trailer was returned with all tires low, one flat with a broken valve stem, and two tires with loose lug nuts. read more

Very poor customer service. I went in to buy a 5x8 trailer they had posted on clearance. I called to verify and a lady confirmed it was the 203A model they had pictured online. Drove 20+ miles and when I got there the lady said, "no that was sold yesterday." Then proceeded to ask another guy ton confirm it was sold. I told her I spoke with a lady about an hour ago and she confirmed. She didn't seem to care, just pointed me to the trailers in the yard. read more

This company is incredible. We broke down on the side of the freeway due to a broken leaf spring on our boat trailer. My husband rigged it and got us to Jacobsen Trailer also known as Big Tex. David, Joann and the crew there were awesome. They had the part and got us on the road with 45 minutes. Off to a great weekend thanks to them. Also, the price was cheap. We were at their mercy and they didn't take advantage of us at all. Great company. We highly recommended doing business with them. read more

Unlike others, I had a flawless, straightforward experience here. I had been trying to buy a utility trailer from another dealer, and was getting terrible service. I called Jacobsen's and purchased exactly the model I wanted over the phone. We picked it up one week later with no issues. My sales person was Chris, and the admin was Joanne-both great. read more

Jacobsen Trailers - Trailer Dealers Near Me - Fowler, California

After reading the prior reviews I was hesitant to visit or purchase a trailer from Jacobsen. After looking at a lot of utility trailers locally, and not finding what we were looking for, my husband and I decided to pay them a visit. Boy am I glad we did! The customer service was EXCELLENT. The manager, Chris, could not have provided better service. He is extremely knowledgeable and patient as we asked questions. We visited on a Saturday and he was the only salesperson working. That being said, he handled multiple customers at the same time, giving each of us the attention we needed and allowing us to browse the lot and inspect the trailers alone when we wanted to do that. Once we selected a trailer the staff went over it to insure there were no unseen problems. We forgot our light converter (7 way to 4 flat) and Chris hooked us up with one from his well supplied parts shop. Another staff member handled the paperwork and we rolled out with the trailer we came in to purchase, at the price we wanted to pay. The business is clean with free beverages (hot and cold) and nice restrooms. We mentioned the previous bad reviews we read on Yelp to Chris. He explained the ownership/management changed in early 2015 and "Eric" and most of his staff no longer worked there. My husband and I are thankful we decided to pay Jacobsen a visit and we suggest you visit Jacobsen too. When you do, tell Chris his friends Laura and Rob say Hello. read more

Bad customer service by an employee named Eric. We had a theft at our ranch and needed to purchase a new trailer, he drove my dad around his lot in his golf cart and was not only rude but wouldn't take my dad's business card to get his information, "I don't take business cards, I have your phone number if I need to call you". After my dad left he spoke to some colleagues who have dealt with Jacobsen Trailer, they advised to go somewhere else as Jacobsen is usually twice the price and that Eric was "a real Jerk". How can a business stay around if the employee believes HE is the one doing the customer a favor??? Pretty weak. read more

I would like to leave zero stars but one star is the lowest I can give. I have shared and will continue to share how bad our experience was today. We showed up looking for a 6x12 open utility trailer. We were ready to buy (cash) BUT "Eric" is such a jerk! For no reason, I asked a few questions and he looked like he was disgusted by my presence. He was short and very mute. I'm a business owner in business attire ready to buy but he looked at me like I was dirt. He drove his golf cart like he wanted to throw us off of it. My wife made a comment about his driving and he gave an awful response. HOW ARE YOU IN BUSINESS JACOBSON??? Do yourself a favor and avoid this place. It's terribly located and has the worst service I have ever experienced. I hear others have had similar bad experiences with Eric as well. I bought the same exact trailer elsewhere for $500 less! Thanks for being a jerk Erik, you saved me $500 dollars! read more

We need new axles for our trailer and made an appointment at Jacobsen trailers. Drove 60 miles to find out our appointment was not scheduled. We were treated like dirt by the repair technician. The main person in the office took care of the situation and rescheduled a new date and ordered the axles. We came back today to get the job done and the technician was a bigger jerk, he just plain screams at customers...when we came to the office Eric comes out being the worst jerk of all, telling us to take our business elsewhere. We wanted to leave , but they would not refund us for the axle already ordered.. We spent $2,300 at this place and we expected to be treated with respect. Really, I give them a 0 for customer service. I would never go there again and I would not recommend this place at all. There are too many other trailers places around. read more

Showed up 20 minutes before closing. Was able to look around and found what I wanted,. They stayed open and took care of what I needed. Pricing and service was great. Will return for more business and I strongly recommend them. I visited others in the area and am glad I chose Jacobsen. read more

We visited Jacobsen Trailers and got a really nice goose neck trailer. They were all very nice! Customer service was great and we were in and out. Easy financing and a huge selection. I'd highly recommend them. read more

I hope that this post this time. On Sat we were looking to buy a 20ft. trailer to haul our Kabota backhoe, there were 3 dealerships that weren't too far apart. The 1st. dealership must have closed at noon, the 2nd. dealership had very reasonable prices but their quality was an issue. We went to Jacobsen last and could have saved ourselves a lot of time if we started there first. The quality& selection of the trailers were excellent. Our salesman Matthew Kain was very knowledgeable and went out of his way to answer all of our questions. We didn't know that they were supposed to close at 2 p.m., but they stayed about an 1 1/2 hours over to make sure we could take the trailer home the same day. Even helping us with the set-up of the trailer to our truck. Everyone there was very customer friendly and we were completely satisified . Needless to say if we ever need another trailer we'll be going to Jacobsen to get another Big Tex. read more

Way beyond our expectations. Matt, our sales person and the assistants were helpful, experienced, professional and very courteous. We found the trailer we wanted and were on our way in a half hour. Will recommend this business to others for sure. read more