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    Fancy Kats

    4.1 (13 reviews)
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    Services - Fancy Kats

    Sugaring

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    Anais C.

    Everything is good until it's not I was going to Fancy Kats for about 6 months from when this incident occurred. I always show up to my appointments on time and ready for my services. Never have I asked for any accommodations from her until this particular time. As soon as I realized I wouldn't be able to make my appointment (which was more then 24 hours prior) I looked in the 'books' and saw that the next availability wasn't until the following week so I decided to text Tisha (owner) to see if there were any cancelations or openings that I could possibly go in sooner. She directs me to the books and states appointment could be change there. I let her know that I am aware of the books but I was wondering if there was something sooner like a possible cancelation (may not be reflected on the books as sometimes it may happen). At this point she didn't respond until the day of the appointment saying "what's available it's what's available" (I sense attitude but ok). I gladly go back to the books to try to change the appointment for next week but of course I can't because is now the day of the appointment (less than 24 hours) I text her letting her know of the situation and I asked her if she could manually change the appointment because at this point I am unable to do it (she took too long to respond to my messages later she said it was her day off) She replies saying she always tells us that she can't change appointments manually (but that doesn't mean I know that, or else I wouldn't ask) At this point, Im still cool only just taken back, a little, from her responses. It wasn't until I go on IG and I see her post on her story, her ranting about the whole situation. Saying things like "you having to work is not my problem" (ma'am I never said it was) she spoke about needing a break for her mental health (that's also not our problem but do what you got to do). The whole ordeal was handle very tasteless and unprofessional. She was obviously frustrated about irresponsible customers (but that wasn't me). There were more texting after her IG rant where she even tried to claim that her IG was done in a joking manner (so funny I forgot to laugh) but long story short I found another wax aesthetician. I'm sharing my experience not for people not to go but because I feel the way she handle it was unfair, I never missed an appointment or asked for any accommodation and the treatment I received definitely didn't reflect customer appreciation. I wasn't asking for her to go above and beyond for me (as she tried to make it seem as if that's what I wanted from her) My questions was simple customer service. She had stated she accommodates customers on a daily basis (to me Not once so I don't know if that's true, instead she showed her frustration to me and to her IG followers) and she still stood with my $30 deposit.

    Remaining hair.

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    5 months ago

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    5 months ago

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    6 years ago

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    4 years ago

    Business owner information

    Photo of Tisha G.

    Tisha G.

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    5 years ago

    Business owner information

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    Tisha G.

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    5 years ago

    Is this business open ? I have called & text and can't get in contact with anyone and I am looking to book an appointment.

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    7 years ago

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    5 years ago

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    7 years ago

    Tisha is super kind and makes you feel comfortable during your appointments. Super gentle during the waxing as well.

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    7 years ago

    Based out of her house but very professional and clean. She's awesome. Gentle and knowledgeable

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    Photo of Fay F.
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    7 years ago

    Literally plucked hairs from my leg after she waxed .... I don't think you can find anyone better

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    7 years ago

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    7 years ago

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    Ask the Community - Fancy Kats

    Review Highlights - Fancy Kats

    What I love most about my experience with Tisha, is being educated on How to take care of skin after being waxed.

    Mentioned in 7 reviews

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    Sugar Wax Cafe

    Sugar Wax Cafe

    4.6
    (66 reviews)
    3.3 mi
    $

    I went to Rafaela on a whim because I live in NJ and usually get waxed but, was in NYC and needed a…read morewax bad. My experience was nothing short of amazing. Rafaela started by telling me about the sugaring wax process but I saved her the trouble because I've been doing sugaring for over 4yrs. Her set up was clean and she was professional and sweet. Rafaela takes pride in her work and it really shows. Thank you for a wonderful experience and if I'm ever in NYC again and in need of a Brazilian I know where to go. A plus was there was another lady there that was also very nice and did a wash and set for me and cut my end in my hair.

    First time trying sugaring!…read more Let me share my experience. The lady that attended me was Stephanie. She did an excellent job informing me about the benefit of sugaring and how it's different from waxing. I learned that unlike waxing, the sugaring process does not use any chemicals. I got my arms and upper back done. (Just in time for hot sunny days) Process: First she put powder in the area being treated and then she applied the sugaring material. I must say that sugaring is less painful than waxing! I enjoyed that it also took less time to get the work done. Drawbacks: When it was time to pay, Stephanie asked a women name Rafaela for a price. After thinking about it for about a minute she said $70. It is unbelievable that prices aren't posted and she randomly comes up with prices front the top of her head. Will I come back? No, just because I like to knowing the breakdown of what I'm paying for.

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    Sugar Wax Cafe
    Part of the room
    Part of the room
    Rafaela focuse.

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    Rafaela focuse.

    Fancy Kats - sugaring - Updated August 2026

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