I recently had my floors done by Family Interiors, and while the finished product looks great in most places, I cannot overlook the numerous issues and inconveniences we experienced throughout the entire process. The fact that they fixed some of the problems is commendable, but it's disheartening that these issues were not addressed proactively, and we had to bring them to their attention for any action to be taken.
One of the first problems we noticed was flooring compound splattered on our newly painted walls, leaving unsightly marks that required additional touch-ups. Moreover, we found scratches on our ceiling, which was truly baffling and raised concerns about their attention to detail and care for the property.
Another major concern was the gapping between the baseboards and the newly installed floors. When we asked the installers about it, their explanation was that achieving a higher level of precision would have required more leveling compound and time. However, we chose Family Interiors with the understanding that they would deliver top-notch service without cutting corners, especially considering the price they quoted us.
Adding to the list of disappointments, the installers removed my closet doors without any prior communication, leaving us completely unaware of the situation. We only discovered they couldn't put the doors back on AFTER they had already installed the new flooring. While I must acknowledge that the actual installation of the floors was completed relatively quickly, it is essential to highlight that Family Interiors failed to communicate the significant issue with the closet doors promptly.
It was frustrating to realize a week later, and dangerously close to the expected deadline, that they would not be able to reinstall the doors. Had they been transparent and informed us about this situation in a timely manner, we could have made alternative arrangements or chosen a different approach to the installation process.
This lack of communication added unnecessary stress and left us feeling let down by their overall customer service and professionalism. This oversight rendered four large mirrored closet panels useless and forced me to purchase additional tools to shave down three of the doors so they could be closed without damaging the new floors. The lack of communication and planning on their part was unacceptable.
Lastly, we specifically requested that the work be completed by a specific Friday so we could move into our new home over the weekend without disruption. However, Family Interiors failed to meet this deadline, even with three weeks worth of time, and didn't finish until the following Monday, after we had already moved everything in. This careless delay caused us unnecessary work and rearrangement, which we were hoping to avoid by hiring professionals.
In conclusion, while the floors themselves turned out fine if you don't look too closely, the overall experience with Family Interiors was subpar due to the numerous issues we faced. The lack of attention to detail, poor communication, and failure to meet deadlines are all areas that need serious improvement. I regret choosing this company and cannot recommend them to others based on our unfortunate experience.
Initially, we were not planning to leave a review, but given the combination of unprofessionalism and their request for feedback, we felt compelled to share our honest experience with Family Interiors. read more