I recently had my floors done by Family Interiors, and while the finished product looks great in most places, I cannot overlook the numerous issues and inconveniences we experienced throughout the entire process. The fact that they fixed some of the problems is commendable, but it's disheartening that these issues were not addressed proactively, and we had to bring them to their attention for any action to be taken. One of the first problems we noticed was flooring compound splattered on our newly painted walls, leaving unsightly marks that required additional touch-ups. Moreover, we found scratches on our ceiling, which was truly baffling and raised concerns about their attention to detail and care for the property. Another major concern was the gapping between the baseboards and the newly installed floors. When we asked the installers about it, their explanation was that achieving a higher level of precision would have required more leveling compound and time. However, we chose Family Interiors with the understanding that they would deliver top-notch service without cutting corners, especially considering the price they quoted us. Adding to the list of disappointments, the installers removed my closet doors without any prior communication, leaving us completely unaware of the situation. We only discovered they couldn't put the doors back on AFTER they had already installed the new flooring. While I must acknowledge that the actual installation of the floors was completed relatively quickly, it is essential to highlight that Family Interiors failed to communicate the significant issue with the closet doors promptly. It was frustrating to realize a week later, and dangerously close to the expected deadline, that they would not be able to reinstall the doors. Had they been transparent and informed us about this situation in a timely manner, we could have made alternative arrangements or chosen a different approach to the installation process. This lack of communication added unnecessary stress and left us feeling let down by their overall customer service and professionalism. This oversight rendered four large mirrored closet panels useless and forced me to purchase additional tools to shave down three of the doors so they could be closed without damaging the new floors. The lack of communication and planning on their part was unacceptable. Lastly, we specifically requested that the work be completed by a specific Friday so we could move into our new home over the weekend without disruption. However, Family Interiors failed to meet this deadline, even with three weeks worth of time, and didn't finish until the following Monday, after we had already moved everything in. This careless delay caused us unnecessary work and rearrangement, which we were hoping to avoid by hiring professionals. In conclusion, while the floors themselves turned out fine if you don't look too closely, the overall experience with Family Interiors was subpar due to the numerous issues we faced. The lack of attention to detail, poor communication, and failure to meet deadlines are all areas that need serious improvement. I regret choosing this company and cannot recommend them to others based on our unfortunate experience.   Initially, we were not planning to leave a review, but given the combination of unprofessionalism and their request for feedback, we felt compelled to share our honest experience with Family Interiors. read more

This is my first time doing this. So i hope i do this right. Last week i called and talked to patty to make an appointment for remodeling. My floors. I figured i better do it now while the husband still says yes . I was referred to this company by a friend. They told me to have Ryan look at my floors. So i called. Patty told me that i could have him later that day. If not I'd have to wait till the following week ( this week) i called my husband to see if he was home but he wasn't. So i booked for for earlier this week. My phone broke so i couldn't make calls. So the morning of my appointment, i ask a co worker if i can use her phone to confirm my appointment before i went home. I did not want to sit there and wait. I talked to someone named Paul i believe and i asked if Ryan was on his way. He asked for my name and then confirmed that he was actually on his way out to see me. Great. I go home and i wait. And wait and wait. I go back to work a little upset. But no biggie i have other appointments for this. My co worker said that her phone rang allot i saw the number and it was this company. I called back and i got patty. She told me they tried to reach me because they did not have me on the schedule. How can they not have me on the schedule. I booked it with her and Paul confirmed it. She did say she is sorry she does not remember our conversation. I gave her details of the conversation and she would not remember. I'm not angry but something just doesn't add. How can you rush me to book then not book me. And on the morning of, Paul confirms my call telling me Ryan is on his way then be told that they never booked me. Plus i heard the voice mails and Ryan never called me. I understand Paul left messages to reach me. But i asked for Ryan and if something wrong happened, it should have been Ryan who should have called the number back. Plus my co worker saved the voice mail and Paul sounds either upset or annoyed with me. Sorry my phone broke but the frustration should not be taken out on me or in this case my co workers phone Lol. I can't say anything for they're work i never got the chance. Ill leave it to you to make your own decision. But clearly i see based on reviews, that this is not the first time. read more

Great work, love my new floors. After two years of buying our condo, which came with laminate flooring that was installed erroneously, my wife and I decided it was time to get some professionals to do the work for us. So I looked around for about a week, and this was by far the best. The staff, in this case Ryan, was super professional (something I was definitely looking for). He worked around my schedule and met me on a weekend (at 7 am), he looked everything over and within 30 minutes I had an estimate. Not knowing what to expect as far as pricing goes I contacted other people. First I contacted Empire Today, they Quoted me over 7 thousand dollars for less than 700 square feet; after I showed them Family Carpet & Draperies' quote at (2,370) they were willing to go down to 3,500 (which goes to show how much of a rip off they are. The second company I contacted, which was more of an independent contractor quoted me 2,500 (and I still had to buy all the materials). So, to summarize this, not only was Family Carpet & Draperies the best costumer service, they were also the cheapest. From the beginning Ryan was straight forward and there were no surprises; he was even willing to work with the price. By moving my own stuff and clearing everything for them I saved around 450 dollars. The installer (Roberto) was very friendly and showed right at the time he was supposed to, he got to work as soon as he got to my condo and didnt stop until the day was over. They did the work in 2 days and did final touches on a third day (which they also worked around my schedule, they came after work hours, at 5pm). I loved the experience, if I ever need anything else as far as flooring goes I will definitely be going back to this guys. THANK YOU! read more

i recently purchased a rehabbed home in la mesa and although all 17 windows were replaced, the builder did not install any window treatments, so after meeting with 5 different competitors i finally chose to go with family carpet & draperies and i am so happy i did!! evan came out to my house and took all the measurements within an hour or so and made some recommendations that i actually went with in the end. evan actually installed everything himself, including 11 plantation shutters and 6 honeycomb theater black out myler window shades, and everything looked absolutely beautiful and met with my 100% satisfaction!! i received 4 other quotes from other major competitors here in san diego, all of which came in much higher than what evan had quoted me - actually 1/3 to 1/2 higher believe it or not in comparsion to what evan had quoted me from family carpet & draperies! if you're searching for the best prices and best quality on window treatments this is the place to buy from hands down so don't even waste your time going anywhere else since i already did the homework and this is as good as it gets!!!!!!! call Evan's cell phone at 619-917-0712 or their store at 619-697-5969 today! *************************highly recommended*************************** read more

Hi Ryan, Well first, I would like to say that your guys are WONDERFUL! I am so pleased with this end result!!! I know that it was above and beyond for you and I cannot tell you how much I appreciate you. I know that it would have been good with just a second coat on the two entry ways, but Tim was so gracious and put the second coat on the entire floor. It is like a new floor! I know it sounds weird, and you would have to know our history together, but we LOVE flaws in original things. We love the character and "other's lives" that come from the wear in our floors. It proves that people were here and they were happy. I feel like God puts this stuff in our lives to show us that we need to appreciate what came before us, in every arena. Anyway, hope I did not offend you with the "God" stuff but I want you to know that we appreciate the work that was done. It was beautiful, and done with the utmost integrity and I could not be more pleased. Please tell Tim and his family that we appreciate his integrity and his family time lost, to come and make this a beautiful home again. Thank you Ryan. I hope that you know how honored we are to have done business with you. Thank you from our hearts, Take good care, Rob and Trish Webb read more

We couldn't be happier! Family Carpet and Drapes just completed our whole home flooring project and we are ecstatic! From start to finish these guys have been absolutely professional and wonderful! Ryan came out and gave us a great estimate on some beautiful flooring. He was gracious, friendly and knowledgable. We knew immediately that we could trust his company with our family home. We had a pretty tight deadline and different trades to coordinate with and the team at Family made things go off seamlessly. The installers came in and got to work quickly and did an impeccable job. Ryan stayed in contact with me through the entire project and I was confident we had made the right choice. The installers treated our home with great care and worked diligently on each piece of flooring creating such a beautiful end result. Every single person from Family Carpet and Drapes we had the pleasure of meeting was both incredibly kind and talented. It was so very important for us to find a company that we could both trust and love their work and we absolutely found that with Family! read more

We love Family Carpet and Draperies! We've purchased twice from them now and couldn't be happier. Our most recent purchase was beautiful triexta carpeting for our new home. We absolutely love it! It's so soft and cleans up great!, despite being a really light color. (We bought a vintage cream color) Ryan was so helpful with the process of selecting carpet to match the rest of my house and incorporating my future flooring ideas. I love Pinterest and must have shown him 20 pictures! He was still so incredibly patient and personable. He brought out tons of samples based on the specific requests I made over the phone. Paul, Evan and Patty were so kind and helpful as well as always. I can not say enough great things about this business. We are customers for life, and always look forward to our next project with them. Thank you so much Family Carpet for always being so gracious and consistent with great product and service! read more

We just had our whole house carpeted and what a great crew they sent to install the carpet. We have a two story townhouse with a fair amount of furniture that needed to be moved. Within no time they had the furniture moved out of every room and began to lay the carpet. They started at 8am and were finished about 6pm. The carpet was spotless and the furniture put back when they finished. Paul and the whole staff were wonderful to work with. I took a sample carpet piece that I got from another carpet place that wasn't very good to work with. With very little info from the carpet to identify the mill, they searched all their carpets and finally found the exact carpet I wanted. Their price was excellent and the carpet looks fantastic. I highly reccomend this family owned company. There isn't one negative thing I can say about them. ONE VERY SATISFIED CUSTOMER read more

Great service, friendly workers, quality work. We moved into our new home in November and immediately called Family Carpet & Draperies to come by and give us an estimate for shutters. We were not recommended them by anyone, but just Googled window covering companies nearby and found they were one of the closest. Evan was very knowledgable, quick to get measurements and quick to email our estimate back to us. The shutters are made to order and they were done sooner than expected. They look wonderful and we are so glad we went with Family Carpet & Draperies. They were also much cheaper than the other 2 estimates we received upon moving into our new home. I will be calling them again soon to get 2 more rooms done in our home. I most definitely recommend them. read more

I'm a designer serving S.D. county for 15 years that highly recommend Family Carpets and Draperies. What sets them apart from other carpet/drapery businesses is that they are family owned for over 30 years and if a problem does occur with the manufacturer they stand behind their work. Paul and his family are professional and knowledgeable in their field. They have welcomed my clients over the years nto their showroom and guided them through their samples to take home. I have used Family Carpet and Draperies not only for my clients, but personally over the years and I value their knowledge, pricing and their family name. 5 Stars for Family Carpets and Draperies Interior Makeovers read more

Family Interiors did an excellent job installing the vinyl flooring in my home. The finished floors look fantastic and completely transformed it. The installer, Alex, paid close attention to detail, and the quality of his workmanship really shows. The project did take longer than originally expected, but the installer worked hard throughout the process and made sure the job was done correctly rather than rushing through it. I really appreciated the care and attention to detail that went into the installation. Overall, I'm very happy with how everything turned out and would definitely recommend Family Interiors to anyone looking for quality flooring installation work. read more

We have used Family Carpets and Draperies for many, many years and have always been 100% satisfied. They have installed carpet, tile, hardwood and blinds at our house with high quality workmanship at a reasonable price. We recently had a flood which forced us to move into a hotel for 2 months. We had to have a complete renovation which included having all carpeting and hardwood replaced.There was a delay from the manufacturer in delivering the material which threatened to delay our planned move in date. The owner of FC&D had his guys work Saturday and Sunday so that we could move back in on time. I doubt that a warehouse store would have done that for us. read more

Family Carpets is the best! I just replaced my home flooring with them and I couldn't be more happy with the result! I went into the store feeling lost on what I wanted and overwhelmed with choices. Patty met me at the door and I was instantly calmed. She walked me through the flooring options, narrowing the choices and sent me home with three amazing samples. Ryan came out to measure our space and was professional and friendly. He saw my concerns for transitions and was able to make them perfect! The installers were on time, professional and quick. If you are looking to have any flooring or drapery choose Family Carpets and Drapes, they truly are the best! read more

Family Carpet & Draperies came to my rescue when I needed new laminate floors and carpet in my home. Paul Stecklair came out to my home several times to help me choose the perfect flooring for my needs and my budget. Evan was courteous and did an amazing job tearing out my previous floors which were affected due to water damage. His installers did an incredible job installing the floors; my house looks fabulous!! I recommend them to anyone I run across that needs new flooring or drapes. I can't thank you enough for the amazing work; you've transformed my home into what I had envisioned. read more

This is our second time carpeting our house using Paul and Family Carpet. We've also used Family Carpet to carpet our office. His pricing is fair; we appreciate his advice, and respect his years of being in this business in guiding us to the right products. I really respect his professionalism. His installers are terrific...great attention to detail! You cannot even see where the seams are! I've given his name to several friends who will be getting carpet soon. Isn't that the greatest compliment you can give? Use Family Carpet...they really do amazing work! read more

Ryan and Family Carpet & Draperies was referred to us by our nephew. Ryan's professionalism, attention to detail and use of quality materials sets him above his competition. He is always on time and delivers exactly what he sells. His company name is appropriate, because he does make you feel like a part of his family. We had shutters and hardwood flooring installed and could not be happier. I would not hestitate one minute to recommend him. The fact that I have recommended him to my own family shows that his work is amazing. read more