First time in this store. It's fairly large, clean and staff were friendly. However, during the…read morepandemic I probably would not return. The cashiers mask was on her face but not at all covering her nose or mouth. There was a sneeze guard put up at the register though. And to their credit, contactless payments.

Much better the New Manger working his tail off and the store looks great! It was real bad the…read morecoolers had the food just thrown in I was shocked but now it's great

Your typical role experience one thing I appreciate about it. All the items were in their place…read more They were not thrown about on the hangers variety of items you can tell they're switching out from summer and transitioning to fall so you have to fall and the Halloween items out, which were pretty cool. Definitely some goodbyes cashier was quick efficient and smiled, which I appreciate.

Very much like the other Ross that I have visited. A bit more organized than the other. But over…read moreall a place where if you are looking for a bargain, and you are willing to frequent this store, I have no doubt you can find something that would make it worth the effort. The staff did not have much interaction with me so I cannot comment on the service.

I came here for an Amazon return. Each time you drop off a return they give you a 15% off coupon to…read morespend in the store. Great incentive to try and boost sales. I never really shop here, but a couple items caught my attention and I decided to purchase. There were only 2 check out attendants. The line was long. The gentleman attendant was taking a fairly long time with the person in his line. He told the only other attendant to go take a break. Why would you tell her that when the line was long and he was busy with a credit application or so it sounded like taking longer than a regular transaction. While the 2nd cashier asked if I minded waiting or she could ring me up. I thought the gesture was nice but when I said I've been waiting a while and would like to check out, she had a noticeable attitude change and told the other attendant, I'm going after this one. If she didn't want to ring me up she should have just went to break like he told her. Why project your negative energy on someone else when you're the one who asked to , "or ring me up" This was so ghetto and unprofessional. I'll continue to bring my returns. As far as shopping, the store is in disarray, clothing everywhere except where it should be. 500 items on 1 rack. Clothes thrown everywere and in the isles on racks. It appears they need to hire more associates to keep the store organized. Great location

Visited this store yesterday for the first time since moving in the area. My jaw dropped ate the…read moremess everywhere. Looked like a strong wind went through amd blew everything all over the place. It was messy in every department. The woman that checked me out ate a lemon for breakfast. I bought very little and do not plan to return. Will try the Kannapolis store and hope for better.

Omg what happened in this store ? Where are the managers? Where are the owners? It looked like a…read moretornado hit . Absolutely no ADA accessibility at all . My daughter moved boxes so I could get through . Boxes were opened just to pick through . There were paper notes put up to tell u what was in box . To top it all off one of the bigger items that I knew wasn't $1.50 I asked to tell me price while ringing me out . I was told go to aisle and use the scanner . This place needs to be shut down and when looking through reviews I see it's been going on for years !!!

I shopped there today. The prices were good. The service was great. Special kudos to Robert. He's…read moreworked there a long time. As always he was bright, friendly, and efficient. He is the epitome of excellent customer service. He should be a regional customer service trainer.

Friendly AF? Everyone I interacted with while at this Dillards was super friendly and offered to…read morehelp me find something. They were great for a weekday at 7p just an hour from closing. They had a HUGE Men's section (as most Dillards do) and I was able to find a great shirt on clearance. That's always the best. I'd stop here again if I was in the area just for the service I received.

I like Dillards for certain clothing items - dresses, shoes, jewelry.. but I prefer the S. Park…read morestore over this one. I tend to find more items I like at that location. I encountered some slightly "pushy" sales associates this evening which didn't make me feel warm and fuzzy. I was headed to the counter to return a dress and purchase another when I noticed some clothing I wanted to go look at. When I finished and continued toward the counter, the sales associate was walking away but stopped to see what I needed. I told her I wanted to exchange an item and she responded "there's no one in dresses?" Well that was rude. You're standing right here, did I need to go find someone in Dresses?? I told her I didn't know and proceeded to ask "do I need to return this in Dresses?" She hesitantly said I didn't, but that she was about to go to customer service. I was a little annoyed but didn't push it and instead headed to Dresses where the sales associate was a little demanding, telling me to go to the counter, follow her, etc. I noticed she was about to help someone ahead of me with a return so I told her I saw something I wanted to look at and I'd be over shortly. After she finished the other return, she asked the woman she was helping to fill out something on the screen- email address maybe? But as she waited impatiently, she walks over to me to grab my two items so she could begin my purchase. The woman ahead of me then told her she wanted to do an additional exchange. I listened as she told the woman that her item was not available in the size/color combination she saw online and ushered her to the side to look into it as she helped me lol. I'm not sure if these ladies were ready to go home, or overworked, but we were more than 20 minutes from closing time, and at least while I was in the store, it was pretty slow. It's not a nice feeling to feel rushed for one, and that you're a burden to someone who's there to do a job for two. I usually have a good experience at this store even though it's not my favorite but not quite sure what was going on today.

They should close this location and NEVER attempt again if they'll continue to hire (1) those that…read moredon't read, (2) surly individuals, (3) combative and defensive over eighteen adults but clearly underdeveloped and undertrained for the purposes of just basic customer service. Kudos to the assistant manager with the nuyorican accent for trying to resolve a silly matter that should have never happened Semi- praise for Malia, an associate that's been in place for less than 30 days per the Asst. Mgr, for trying at the start of our interaction but clearly shows her disdain + childish ways when she told me I lied. My gosh, new or underage ....I've never once felt comfortable or able to tell any walking adult that they are lying while rolling my eyes WHILE I'M AT WORK. Help me for even trying. Young or not, she's at work and should know good and well. Alas, this place should be closed as they marked my online order picked up when it hadn't. I called Thursday, August 14th following instructions the email provided. In the end, Malia told me the manager told them to put back all orders as they hundreds and no one was picking them up. This was incredulous to me as I had just ordered Wednesday. They picked it Thursday. To Malia's credit she offered to manually fill my order again and I eagerly denied that excruciating waste of time. I asked what's needed so this refunds and not shows picked up. She put me on hold returning to say the manager said I had to come in. That was too much so I knew I'd just deal with Amex and be done with this company as I'm clearly not their target market. And, that's okay.

Store was busy but not packed. Came here to get some gifts for staff at work. Came 2 days back to…read moreback because one item I purchased was missing a notepad and it was sealed. Probably a manufacture defect. Staff greeted everyone when coming in, and store appeared to be clean.

I had a wonderful experience at Hobby Lobby in Mooresville, NC. From the moment I walked in, the…read morestore felt inviting, well-lit, organized, and festive. I found everything I was looking for, including all the party items I needed. But the main reason I'm writing this review is because of my experience at checkout. I had quite a few items, including several clay pots, and Michele was incredibly conscientious about making sure they were packed carefully so they wouldn't break. She was warm, friendly, and genuinely caring while still being very professional. Michele truly made my day! Please tell her thank you for me. She is a wonderful representative of your store, and you are very lucky to have her on your team.

I have not been in a while, until yesterday. I know why I haven't been in. To save money. Christmas…read moreitems were picked over, as they should be. I still found everything I needed and more. They always have helpful employees, may have to wait a few minutes , they stay busy.