Some of the workers are very sweet and kind! On the other hand, some employees don't know how to behave and maintain a professional attitude. There are times when they discuss politics with customers. While they do have amazing deals, I would rather order online than go to the store and deal with someone who has an unpleasant attitude and doesn't know me. read more

Lousy cashier with bad attitude Belk sure has went downhill so if getting awful customer service is your thing, then try Belk. You'll love it. read more

What happened to Belk? They have done away with their best brands. The quality of the store has deteriorated greatly. There is zero customer service. Soooo dissatisfied! read more

Christmas shopping. Had to chase down a employee just to pay for merchandise. Last time I'll do that. You want payment better be someone at each register. I will not hunt people down again. This store is convenient or I would never go back. It has gone downhill so much since I first started shopping here back in the 90's. Sad. read more

It's been a while since I've been back to the Concord Mall and ventured into the heavenly haven known as the Belk. I really like shopping here. I do. The employees are helpful and it's generally kept organized. The only thing is that it's so small. It's just a baby Belk, really. So, that means they don't really carry a lot of different brands and such. I've gone in looking for things that were advertised in their circulars, but they didn't have them. Which does make it a little irritating, at best. However, if you are just browsing and looking for some deals of nothing in particular, you have ABSOLUTELY come to the right place. I was able to go in one day and almost completely update my work wardrobe in one stop. Plenty of work clothing, some decent almost formal options and there's usually a pretty good find or two in their limited home/kitchen areas as well. I scored a gorgeous set of Cuisinart knives once on sale for $16. If you're in the area, definitely give it a shot. read more

We tried to shop here yesterday, on tax-free weekend. The air conditioning was OFF. It was extremely humid and must have been 95 degrees in the store. The sales staff was pouring sweat, and we finally just gave up waiting in line and left our purchases, as I was starting to feel sick from the heat. Aside from the heat, we didn't even see that much that was worth purchasing, and the racks were pushed so close together that it was difficult to even navigate through. This was my first experience shopping at any Belk. Will NOT be returning. read more

I have shopped at this Belk for many years. I often find good buys and nice merchandise here. The employees were nice and helpful today. I had to buy something for work and was able to find what I needed. I like the selection here. I like the prices. I like the store. I have one thing I don't like. Many times the employees aren't very eager to help but are very excited to ring you up so they'll get commission on the sale. This is especially true in the men's dress clothes department. read more

I give this store 3 stars because I can buy my make up here at clinique. Unfortunately, every time I go here to buy it they are out and I have to order it and have it sent to my house. However, the ladies are always very helpful and go out of their way to get customers what they need. The ladies in the shoe department go out of their way to not be helpful. They will sit and talk to each other but act like you are bothering them when you ask for help. The store has a poor selection of clothes and the prices are a little high. Overall, not a bad store but I think they could do a lot better. read more

This Belk is pretty average, nothing special. The women's plus section is not in the main store but rather in a separate storefront just as you exit Belk and go into the mall. There's plenty of casual clothing and a little bit of business casual but not much dressier than that in this particular department. I usually have trouble in the shoe department because they never seem to have the larger sizes in women's shoes. My husband is a large guy (XXL) but always does very well in the clothing department here. Basically this store is hit or miss. Sometimes we do well here and sometimes not. read more

Bait and switch. Online coupons and then go to use and the sales girl says the whole store is on sale and excluded. So - why send out the coupon? Sent to corporate and store manager and they could care less. Happen to me twice. Avoid the store- get you in with the coupon and then can't explain why you can't use it. Dishonest and underhanded. Explains why it's not a national department store. read more

I was shopping for Christmas gifts and ended up needing the help of the store manager. I forget her name but she seemed extremely put out to have to assist me, I got the feeling that I was a huge hindrance to her by asking for assistance. She seemed to think she was better than helping me, snobby, and overall I was extremely disappointed by the way I was treated. Especially considering that I was being assisted by the person in the top position at this Belk. Also to quote another review (this is very similar to my situation): She finally called in her manager who saw we had all been waiting a long time and neither said or did anything to remedy the wait for the rest of us. I left without making my purchase, this is not the first time I have had this problem at this store. I won't be back. read more

Went to Belk Conord, N.C. last week to buy pants. Never anyone in men's dept. to assist you. Only one cashier. I was second in a line of four customers. Clerk was having trouble checking out customer ahead of me because of cupon issues. She finally called in her manager who saw we had all been waiting a long time and neither said or did anything to remedy the wait for the rest of us. I left without making my purchase, this is not the first time I have had this problem at this store. I won't be back. read more

Belk's in Concord typically has some pretty good sales on women's clothing and handbags. Several of the clerks in the jewelry department and the women's clothing are not friendly! Yesterday, I encountered an older woman in women's clothing by petites at the checkout. While she rang up my purchase, she asked if I had or wanted a Belk card. I said "No thank you." Seemed to make her mad. I looked at a small promotion card for the Estee Lauder sale while standing at the checkout, and when I had to sign the credit card scanner, I laid the promo card back on the counter. The clerk picked up that card and slammed it down on top of the stack of others, picked up the credit card scanner, and slammed it on top of the stack! Wow! She was Hungarian or another nationality and muttering to herself...........no doubt about my lack of ability to keep her counter tidy!!!! I won't go back to buy anything if she's there. read more