Walmart tends to be hit or miss. A combination of horrible customers and unmotivated associates usually makes it pretty bad. On this Sunday morning, I had neither and my quick shop worked out okay. I spent my time on the grocery side today and didn't need anything from the rest of the store. While there are certain things I'll never buy from Walmart, the canned and boxed foods are generally just fine. A squeezie bottle of Duke's mayo is the same product here as it is in Publix only it's half the price. It's the same with the spices and the keto bread and the cleaning products. If you're willing to deal with the randomness of the shopping experience, Walmart can work for you. Early on a Sunday morning is usually the best option. [Review 644 of 2026 - 4732 in North Carolina - 25825 overall] read more

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I have never experienced service this horrible. I placed an order for delivery on Sunday, 9/20 @ 10AM. 1stvdelivery for 2, then 3, then 3:45PM. Order never showed up. Called and they said oh the driver cancelled the order due to a family emergency. Your order will be delivered by 10PM. NO ORDER! Then Monday, 9/21, next morning, same thing, your order will be there by 10AM. NO ORDER! I called to ask for pick up - they cant change it to pick up... Cancel the order- they said they cant cancel the order because it is still processing. Called 2 hours later, ok we will cancel and you will recieve your refund immediately. Meanwhile, my account online still says 9/20 @ 3:45 delivery. Called again and asked for a supervisor. Ok we will cancel.your order and you will receive your refund within 48-72 hours! WHAT!! I was told immediately. Called again, oh we will expedite your request - you will have your refund within 3 hours and for your trouble, a $10 gift card! 4 hours later, no refund. Now it is Tuesday, Called again.. I placed a cancellation on you order, placed expedited on your account for the refund department and you will have e you refund within the hour this was at 12:30PM. It is now 5PM, just called - well your refund was submitted, they will process it and you will have your refund within 48-72 hours!! I have spent $357 on groceries with no deivery and 5 days waiting for my mo ey back to go grocery shopping. Will never visit nor use Walmarts services again! read more

Visited this Walmart in Carolina. The staff members were super friendly. I was able to get in and out quickly. Also this may sound crazy, but I was surprised to see how clean the bathrooms were.. read more

Walmart Supercenter - Storefront - Department Stores Near Me - Kannapolis, North Carolina

My online order somehow got messed up. I called the Walmart in Kannapolis. Deborah, an associate answered the phone and helped me with all my problems and needs. I was shocked that there are people like her that will help you like she did me. Great shopping experience at the Kannapolis Walmart! The store is well-stocked, and I found exactly what I needed. Thank you Deborah !!! read more

Its a dirty store for a Supercenter in Kannapolis. Older building that needs a face-lift inside and out. I needed to get items that were available here and at least the staff were friendly. People walking in didn't look happy today. i would suggest the Target Store 2 more exits aouth on the 85 freeway off of George Liles Parkway instead. read more

Walmart Supercenter - Department Stores Near Me - Kannapolis, North Carolina

I ordered a box of goody powders delivered from Ktown Walmart , they were delivered fairly quickly but when I tore open the envelope they were delivered in I noticed the box was smashed and the lid was opened, then I noticed what appears to be the corner of label.where the item had been returned to the store , and there were only 13 of the 24 powders, How does someone getting paid to pack one item not notice these 2 things?? Great experience read more

Walmart Supercenter - Opened box with partial tag from being a store return - Department Stores Near Me - Kannapolis, North Carolina

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1-Star Review - An Unacceptable Experience at Kannapolis Walmart (4/20/2025) I don't write reviews often, but after what happened to me at the Kannapolis, NC Walmart on April 20, 2025, I feel obligated to share my experience. I was in the market for the Blackstone Bronco 3-Burner 28" XL 3-in-1 Propane Griddle, Vertical Smoker, and Prep Cart Combo (Model #2415). I originally attempted to purchase this item online from the Thunder Road location in Concord for in-store pickup. Hours later, I received a cancellation notice, stating the item was out of stock. Frustrated but still hopeful, I checked online and saw the item listed as available at the Kannapolis store. I decided to go in person to confirm availability and purchase it directly, rather than risk another online order issue. Upon arriving, I located the Blackstone combo in stock and was relieved. I was quickly approached by a young male associate using a pallet jack. While I regret not getting his name, I do want to take a moment to commend him. He was incredibly helpful, polite, professional, and physically capable--especially for his slim build. He had dark fingernail polish, which I mention only to help store management identify him. He exemplified the kind of customer service Walmart should be known for. Unfortunately, that positivity was short-lived. While the young man was maneuvering the heavy box onto the pallet jack, another Walmart employee approached--this one in a wheelchair, wearing a name tag that said "Randy." Randy rolled up hastily, inserted himself into the situation, and looked at me with suspicion and asked, "You do know how much this costs, right?" I was immediately taken aback. His tone was not informative--it was condescending and presumptive. I responded, "Yes, I do." But Randy didn't stop there. He then followed up smugly with, "Well, how much is it?" At this point, I felt embarrassed, angry, and deeply uncomfortable. I'm a grown Black man, shopping for a product that I researched and fully intended to purchase. Why was I being interrogated about whether I could afford an item--at Walmart of all places? I told him, "It's $1,000 before taxes," and he immediately backpedaled with some awkward, meaningless small talk. I could barely focus on what he said after that, because the damage had been done. This felt like a litmus test, a humiliating and racially-tinged moment meant to shame or deter me from purchasing the product. Even the young man who was assisting me seemed visibly uncomfortable and embarrassed by Randy's behavior. He turned red and looked away when the comments were made--clearly recognizing how inappropriate and uncalled for they were. Let me be clear: No customer--especially no Black customer--should ever be made to feel scrutinized, interrogated, or shamed when attempting to buy something. This was not just a case of poor customer service. It was disrespectful, discriminatory, and offensive. Walmart leadership, I sincerely hope you take this seriously. Randy's behavior needs to be addressed through proper disciplinary action and additional training in unconscious bias, respectful communication, and anti-discrimination practices. Meanwhile, the young man with the dark nail polish deserves to be recognized and praised for handling a difficult moment with grace and professionalism. I left the store with the product I came for--but also with a lasting sense of disgust at how I was treated. That should never be the case. You lost my respect that day, and unless changes are made, I'll be taking my business elsewhere. Do better, Walmart. read more

There never seems to be a worker when you need one, ESPECIALLY when it's early morning. it is futile to try and "run in and out"!

If possible try to go to another Walmart beside this one in Kannapolis for customer service, people are very rude and racist especially an employee by name Lineta. read more

Walmart has the best price around for full synthetic oil change. This Walmart never has the filter that you need for the oil change. The technician always says oh we never have those. Wouldn't you think that you could order them? My car is a 2022 so there's no excuse for not having the filter. I have tried twice now and no luck. I went back last Friday and still no filter. He told me to go to an auto parts store, buy one and bring it back, but there's no discount. read more

This location is great at providing the shopping experience from Hell! Most of the employees don't care. Most of the shoppers here don't care. The best part of the experience is when you get out of the parking lot and see the store in your rearview mirror. This store is great at under-employing the needed amount of cashiers at any given time. Today they had five registers running out of the 30 they have across the front of the store. It is a Sunday and we are in the midst of the busy holiday shopping season. The lines were so long they were blocking the traffic trying to shop. The self checkout lane was backed up past the produce. I also went to Food Lion today and they had 4 registers going in a store about 1/4 the size of this Walmart. Open some registers people! Shopping was made more difficult by having to dodge the Walmart employees shopping for the curbside pickup. They aren't friendly or courteous. They act like they are top-priority shoppers and everyone else is in their way. It helps set the mood for the checkout line you are about to go stand in. The parking lot and the roads leading into it also add to the fun. It is a total cluster during peak shopping times. I usually park in a space far away to avoid the congestion near the store. Getting out of the NorthLight shopping center is a big relief once you hit the corner. read more

This is good one huge store they are fairly well stockedpeople that work here are nice huge parking lot ABC is nearby as well as hobby lobby and kohls and two smoke shops read more

The worst store. I placed a pickup order, received a notification it was ready, drove to the store, waited about an hour, only to be told they can't find my order. They clearly didn't give two craps my order was lost. The guy reassured me he would cancel and refund my card...but nope. I had to go and cancel the order myself. This store is terrible. Management needs to get a back bone apparently. Because I would not deal with this lack of customer service on my watch. read more

Dude, you're employees suck. Majority. Not all, but most of them, damn. The last time I went here, I was having a conversation with my boyfriend and one of your employees walked by telling Me to "shut the fuck up" that employee is very lucky. read more

I used to love shopping at this Walmart. No longer. They have instituted a practice of checking your receipt if you have unbagged items that won't fit into a bag as you walk out the door as if it were a Sam's Club. Simply put, they not only don't trust their cashiers, but they also don't trust their customers. I have never seen this practice done anywhere in the US outside of the wholesale clubs. I think it sends a bad message and discourages shopping there. I know I will quit coming there to shop. UPDATE Ok so here's what I've learned about shopkeepers privilege. Unless Walmart has probable cause that you have shoplifted something, you are under no obligation to show them your receipt. This is different for membership stores like Sams Club. If they try to detain you for not showing your receipt at Walmart and they have no probable cause to think you are shoplifting, then Walmart can be sued for false imprisonment. So I encourage all my fellow honest shoppers to simply ignore these requests to see your receipt. You are under no obligation to do so. read more

Best Walmart!! I go to this Walmart all the time! Friendly workers, sometimes crowded! But it's my childhood Walmart lol best place to go shopping!!! Recommend this place read more

I wish I could give this Walmart a negative star. Just had the worst experience with my pickup order. I already wrote to Walmart to inform them of the service this store is providing. To save you the long read, I'll summarize it. I waited almost TWO hours for a pickup order that was "ready". To then be told that they lost my order and " I don't know what to tell you." Asked for a supervisor and was ignored. then once they found my order things were broken, food all over the bags. SO disappointed in their service and I will NEVER use the pickup service or shop at this Walmart again. read more

Best Walmart I've ever been to! Very nice people and employees, have a car shop to fix your car, and always have everything in stock! I got everything I needed too. This is going to be my new main Walmart. read more

I've tried to use this stores delivery services and it's HORRIBLE as is their customer service. I paid for 2 hour delivery and after it was 6 HOURS LATE and they didn't answer their phone I called the 800# and they handled it( plus they canceled the extra fee!) this time I didn't pay the extra fee to have it in 2 hours but would get it the same day.... That was yesterday morning, its 1:45pm and I have never received my items, they won't return my phone calls and it took me 7 hours of repeated calling to get them to answer the phone to begin with! I'd rather pay more and get better service with Target and not only get your stuff in 2 hours ( without paying extra) but ACTUALLY GET your ITEMS! And TARGET answers their phones! Walmart Kannapolis location does put a hold on your card for your items that they DO NOT DELIVER and it's STILL there! I had to request my delivery be canceled and THEY sent to know WHY?! read more

worst curbside service i have seen from any store. every time i order the groceries are first delayed, second missing items. sitting here waiting for my items i watched a clerk let go of one of the dollys and it ran into the back of a car and all she did is grab the dolly and go inside. this store needs better management. the number they give no one will answer so you cant get ur items they left out. read more

I was standing two feet away from a shelf. A Walmart employee moved right in front of me to stock the shelf. He was literally an inch away, right in front of me stocking the shelf. He moved away, and I was prepared to let it go, then he did it again. I then old him bluntly to not do that again. A few minutes later, he and and his coworkers were loudly making comments like: bye, see-ya. use the self-checkout and get outta here. I assumed the comments were about me, even if they were not directly stated to me. Keep in mind, this occurred while there is a 6 foot social distancing order and shopping is limited to essential purposes only. The Walmart worker was not only endangering me, but himself. I spoke to a manager about the incident and the manager dismissed the social distancing aspect of my complaint, though he did recognize that it was rude to stand so closely between me and the shelf. I believe the manager was trying to help, and concerned about me as a customer, but his reaction suggest he works in a store culture that is not concerned with worker or customer safety. This Walmart is not taking the safety of its workers, nor its customers, seriously. read more

As I sit here looking for a spot I see Employees take up all the parking spaces up front, makes paying shoppers ride around and look for spots most ignorant thing a company can allow !!!!!! read more

I know this is yelp sacrilege, but, I should confess: I actually almost like Wal-Mart. What can I say? It's got everything you could ever possibly need....and it's so cheap. I mean, sure, it's actually anti-capitalist in the way it discourages competition, but where else can I get my Clearasil, a bar stool, and a bicycle tire, all under one roof? Downside: Since it's Wal-Mart, you never feel obliged to even try to look remotely attractive. Unfortunately, you always see someone you know when you go... especially a guy you had a crush on in high school... while you're wearing glasses instead of contacts... and you may have forgotten to brush your teeth before leaving the house. Sigh. read more

A three on the Walmart scale, a special device I use to rank places I really don't want to be to begin with. Like another said, it's a Walmart - what can we really expect? The staff at this location are generally friendly and helpful at the registers but it's pretty clear there just aren't enough of them to keep things moving and serve customers in the rest of the store. This Walmart is, however, quite... walmarty. The customers tend to be very unaware of how they occupy the space and leave trash, sleep in cars, and just generally abuse the store. There's not many isles that don't have someone ambling down the middle, careless of the fact that they are very in the way of others. Again, though, it's Walmart - what can we really expect? read more

Second save of the day! I swear the universe did not want me to get to where I need to go today! WHAT IS UP WITH THAT? Anyway, I realized I am without a proper outfit today, and out of desperation I went in search the aisles of Wal-Mart. I know I can always count on Wally World to get me what I needed on a budget. But I am really not a fan of the wait, either waiting on the long line of people with fill to the top shopping cart, or waiting on the infamous "price check at counter three." Oh, can you please make sure your credit card machines are all in proper order? I understand it's partially my fault for not always carrying cash, but at least help me out here! I need this and I need this fast! read more

They need to improve service and remodel soon. Why? Because they have the horrible signage that is atrocious!! I might go to this Walmart someday, but they seriously need to remodel! So that they actually show its true colors from its Grand Opening!! So that they would attract more customers!!! read more

Walmart Supercenter - Planned remodeled exterior - Department Stores Near Me - Kannapolis, North Carolina

A young girl, I think her name was Mikayah, helped us today. She was very kind and considerate while taking care of us. Previously to cashing us out, a customer was yelling at her, she kept her composure and professionalism. While we cashed out, she made conversation, was very considerate about the way she bagged our items, and was overall very very kind. One of the very few times I've left Walmart in a good mood, huge thanks to her! read more

What a dump Empty shelves Garbage all over the store Parking lot looks like a ghetto STAY AWAY read more

Do not bother stopping after dark. The entire point of a 24-hour supercenter is convenience and to grab what you need in a pinch. I ran here at midnight for formula for my 8-month-old after spilling the canister I had (sleep deprivation from a colicy baby bites). They had the entire area in front of ALL the formula blocked off, buffing the floor. I spent 20 minutes finding an employee to ask for one canister of formula (instead of being that person who just charges through) and was told (I quote), "I can't help you, and you can't cross the tape. I guess you and your kid are out of luck." Really? If I did anything like this in my line of work, I'd be fired on the spot. Worst. Service. Ever. And how rude and inhumane to deny a baby one canister of formula! I will not be back, and the manager should be severely reprimanded for this kind of rude and disrespectful behavior taking place on their watch. It is beyond atrocious. Wal-Mart Kannapolis is far from a "family store" with this kind of service. read more

This Wally World needs to get their head on straight. The store Manager has no idea what customer service is... He has a " We can treat them like dirt a million others will come in " attitude. This is the worse Walmart... that I have ever been to read more

Since I moved to North Carolina I've been going to this Walmart and I dont see why others gave it 2 stars I haven't seen anything that I haven't disliked, and they always have what I want, it's a super affordable store and you can't go wrong with that, also the bathroom are clean . I see staff cleaning on a daily basis which is a plus and shows me that they want customers to come back, haven't had any verbal or physical problems with any employees, and if anything they all seem to be nice , so yes I rate this store a 5-star because of its customers service and to o how affordable it is. read more

Wal-mart is the last place I want to go to. Yes, their prices are low. Yes, they offer self check-out. Yes, they have a generous return policy. These are the few redeeming qualities of this business. The problem with the Kannapolis Wal-Mart is not really an issue with the Wal-Mart itself, but the customers. People from all walks of life come into this store. Some smell pretty bad. Other just wear what they've worn to bed the night before. I don't think it's the most civilized place to shop, but for the right price, I'll go there... plus they have the most inexpensive pull-ups, so that's a big one-up! read more

Walked in . Spent around $150 on groceries . Everything was good . I needed change for a $20 because it's NBA all star weekend and me and my buddies like to make a bunch of $1-3 prop bets on the festivities . Went to customer service to get change and the associate said " can't do it bud , against policy " and turned around and walked away !!!! HOW RUDE ! I said" maybe I should return all my groceries and get them at food lion " . The CS rep said " do what you gotta do " and walked away . An unbelievably bad experience. Smh read more

Eh, it's a Walmart so you pretty much know what to expect. I like shipping here because they have a wide variety of items I want and need. Usually at competitive pricing. Also if an item is cheaper on their web site than it is in the store, the store will match the online price of you ask. I hate shopping here because they never have enough checkouts open. You've got like 20 registers and only four of them are ever open. Why?? I know they can afford to pay enough employees to open more registers. But nooooo, I have to stand in line forever or attempt the self check-out which for some reason hates me and always ends with me needing assistance. Oh and don't bother trying to get help at the sporting goods counter. No one is ever there and in our experience no one is coming to help you even if you flag down an employee who says they will send someone. (We ended up leaving and making our purchase at Academy Sports). But it's Walmart so I think a lot of us have a love/hate relationship with the place. read more

This Wal mart is just fine. It's Walmart no matter how you look at it. Bathroom is sorta clean, it's set up like any other one. Returns are easy to make and this trip the staff was friendly. read more

Tha restrooms were atrocious! The lines were long for checking out. This was Wednesday afternoon. The store itself was filthy. The freezers in the meat section were in such disarray, there were half drunk bottles of soda in there. Overall DISGUSTING! !!! read more

Terrible auto service. Extremely slow. Have ver here for 3 hours and my car is next in line, 2 guys working on one car, one guy is just talking laughing and the other is taking his time to do the work. They do on purpose I think! This is the worst place to do an oil change! Go somewhere else! read more

2 nights ago at 9 pm WORST experience ever... only one check out lane and 2 out of 4 self check outs were not working. This is becoming an all day everyday experience. There was even a Walmart employee behind me and she bluntly said out loud, this was because of they had the worst store manager every and she's been with walmart for many many years, the company has gone down hill, pay and benefits gone down hill, way over worked and over stressed and simply can't get their jobs done and this manager has just made things worse. I'm sorry but nothing is worth waiting in line at walmart and dealing w/ so much negativity... i can order anything walmart has off amazon.com and have delivered in less than 2 days for free and usually cheaper than walmart. Besides supporting foodlion supports the local economy in NC. I'm going out of my way to do you guys a favor and sharing my experience because the other night the majority of people shared the same great frustration I had. I don't know what it is going to take to get this message through but soon people are just going to give up all together on walmart and start leaving their buggies in line. read more

Walmart Supercenter - Department Stores Near Me - Kannapolis, North Carolina

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I went shopping today a Tuesday, hoping the shelf's would be stocked after the weekend. What a surprise, men's clothing had basically no under garments, most sizes out of stock. Looked around and a lot of shelf's were bare and unkempt. Next the food, it was hit or miss if they had it. The veggies and fruit had mixed stock. The Kannapolis Walmart was horrible. Doesn't the management care? read more

Tire and lube department- the best!! I live in Charlotte and will literally drive 30 min to come here- I have used them for the past year and half!!! Consistently good! They take great care, check tires, battery's and everything else as well as oil change and vacuum - super nice employees. And I never feel like they try to screw u over and charge you for anything extra unless you really need it. I'm a single mom and Always feel like other oil change places see I'm a woman and think that I don't know better and try to up sell, change and fix and 80% of the time they don't need to. Good honest oil change! Even had my tires replaced here last year- the mechanics will give u honest opinion and it's great prices!!! read more