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Fallas Stores

4.0 (1 review)
Open • 9:00 am - 11:00 pm

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2 months ago

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Sam's Club

Sam's Club

(33 reviews)

$$

I must admit, I am rather new to Sam's Club. I've always dismissed it as a bulked up Walmart, but…read moreit deserves more credit than that. I just got a membership in January and I have used it every month since then. Today I was able to grab two absolutely beautiful HBCU Dolls for my little nieces Christmas gifts. I fell in love with them and grabbed them along with fruits, fabric softeners and other sundries. There is a sample machine which dispensed a popcorn sample so I could nosh. It's not a complete home run though. Sadly, their baked goods aren't on par with BJ's, but the meat value, product selection and snack bar surpasses BJ's and makes shopping here more fun. Having said that customer service is fairly lacking. Each time I have needed the customer service desk, I have had a lengthy wait time of at least 15 minutes. Today I watched a man drive up and down the aisle in a fork lift for about 10 minutes straight. The place looked a mess! This location has recently reduced the number of cashiers and patrons are now forced to check themselves out. Three and a half stars, because I hope they will do better.

It is appalling to hear about an employee withholds product that has been paid for and sold to a…read morecustomer. Especially when that product is visible and available. It's even worse that this manager made the person go get their U-Haul to load it up because it was clearly available only to remove it and tell the customer they didn't have it... after seeing it and still seeing it in store. It's heartless that this manager made the customer who was doing a selfless good deed for their town go get a refund instead of giving them their purchased product. And in the meantime making snide comments about how their managers aren't there to over see them because there all in Asheville helping "those people". This people being victims of a hurricane who are without necessary supplies. It is down right cruel that this person then laughs as the customer cries because they are being denied access to a necessary resource that they and their town needs and has been legally purchased. That this woman thinks what she did is acceptable behavior... shame on her and shame on anyone that keeps them on staff without any form of correction or training. I hope they see this, that it hits the news and the woman's family has to see exactly who she is. Someone who laughs at another's tragedy and stops what a Good Samaritan set out to do.

Fallas Stores - deptstores - Updated May 2026

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