I had an amazing experience at Kia. Michael helped me find exactly what I was looking for and…read moreconsistently checked in to make sure I was satisfied throughout the process. Even though I was there a little longer due to technology issues, Paige was incredibly welcoming and made the wait enjoyable. She also did a great job showing me how to use all the features in my new car. The entire staff was friendly and professional. I would definitely recommend Kia to anyone looking for a new vehicle!

From the moment I arrived, 5 star service! Jeremy, Doug and Blake are all amazing. We were treated…read morelike family!

Highly recommend this dealership. The team went above and beyond to work with us, and our salesman…read moreBraedon was great to work with.

2.5 hours for an oil change with an appointment. Sub par customer service. Poor management. The…read morewaiting room is empty. Lost another customer.

There is not a rating low enough to indicate how poorly we've been treated by this dealership. My…read morehusband bought a a used truck for our company here mid summer. Test drive was fine and luckily we bought a warranty. The day after we got it home it began having issues. We took it back and they decided the transmission needed to be replaced. It took a month and we had to call for updates or we heard nothing. We got a different story every time we called. Got it home last week and now the engine light is on. Took it back. Once again, something is bad and needs to be replaced. They offered us $9000 less than what we gave them for it to buy it despite the fact we've barely been able to put any miles or use on the truck since it has sat on their lot while we made the payment. In fact the only miles and use has been driving it back and forth to this dealership. Not a one of them seems to care that they sold a vehicle that had multiple issues - apparently they do not inspect the used vehicles they have sitting on their lot before it is sold to you. I have used other Peltier dealerships in Tyler and been well pleased - this particular lot is, I hope, an anomaly with their poor salesmanship and bad customer service.

I took my 2024 Ford F150 XLT in for service on Thursday Aug 20 2026…read more I had a new service advisor named ERIC, seemed nice enough. I told him explicity that I wanted a 20K check up, not a 15 K. So he puts it in as a 15K one and when I went to check out I was presented with a bill for $505 which I refused to pay. After some arguing the bill was $277 which is still too high for the service I had done. Be very careful about the service department at Peltier Ford. I would find another place to service your car. I will now go to Marshall Ford which is close to where I live. Be wary - the service pamphlet they handed me had a lot of recommendations for very costly service charges they recommend. I checked the ford owners manual and most of those service items are really not needed.

Shannon stands behind his product and is willing to help me find the auto that suits my needs and…read moremy budget. He is not just trying to sell me on a payment or push some car on his lot to me. I recommend this business for its honesty

My brother bought me a 2012 Chevy Malibu 3 months ago. Well in 3 months I've replaced the battery,…read morethe starter and a fuel pump and now it's dead again. Oh and the towing expended when it left me stranded. I called the office several times and only received one call back from a new guy. Shannon is the only one I've actually talked to and that has gotten me nowhere. I've never dealt with a business with such horrible customer service. They got their money and they could care less that they sold my brother a terrible car that I'm now suffering with.

I decided to buy a Honda because I liked the looks of them, the price, and the reviews I had heard…read moreother people giving. I chose Tower of Honda because they had the largest inventory of the Civic EX. My grandfather and I did thorough research of the prices of the them before going to the dealership. When we walked into the dealership, the salesmen were very friendly. After talking for alittle bit, our sales man brought back a price for the Civic Ex, and it was $3,000 higher than the MSRP for that trim model. After talking and setting things straight, we were able to get a fair price on the car. I was not impressed with the way things were handled at the start, but after talking with the sales manager we were able to clear things up and I found the perfect car for me! Also, the financing guy was extremely pushy. I turned down any warranty/financing through Honda, and after making myself very clear on it, he continued to talk about it the entire time we were in his office. All this being said, Tower of Honda had a GREAT selection of cars, my visit just wasn't up to standards with customer service.

I scheduled a service appointment for an oil change and tire rotation. At the time I made my…read moreappointment I was told I had 3 services left on my CarDoc plan. when I got to the dealership the service advisor told me my plan expired in April and the cost will be $138. I will not be back.

I found my truck on autotrader.com and called Pegues-Hurst. I was nervous purchasing a vehicle…read moreunseen as I have been miss-lead in the past. Steven Detro was extremely helpful. He sent pictures of every possible flaw in the used truck. He patiently answered every single question I asked. Once I arrived at the dealer I was pleased to find the truck was as described. It was used, so you expect some minor dings here and there. I had an opportunity to examine each one via pictures on my cell phone. They were as described on the vehicle. Overall the truck was in fantastic shape. I am a very happy customer. Also, getting to the dealership was an adventure - Steven worked with me the entire day as plans changed moment to moment. The financing was completely handled prior to arriving at the dealership. Purchase was painless. James Jordan was very friendly and knowledgeable.

Not a fan of this dealership. Pure deceptive business practices. Put 7k down on a used GT…read moremustang. Left the financed significantly less than the value of the car. Almost chastised for not getting Gap Insurance.. then the pitch for an extended warranty that has 1 yr of bumper to bumper and 3 yrs of drivetrain. I can always get an extended warranty...like they don't call or recieve mail every other day for one. Lol! The dastardly deed had to do with the bent wheel on the vehicle that wasn't recognized nor disclosed at the time of sale and when contacted, the only response I recieved was "we hope you enjoy your car" got the text saved. Normally that wouldn't bother me but the fact that they put new tires on this car and didnt disclose. Got the lust of work performed at trade in. They knew, it didnt balance out. $500 later with a new wheel, it drives like a dream.

Best buy here pay here place around. Looking for a good car but have credit issues? This is where…read moreyou need to go.

In my recent research of franchise auto dealerships in Longview TX, I came across an interesting…read morefact. .......... Most local new car dealerships show up in a Gregg County judicial records search at least a few times, perhaps 2 to 5 consumer-related cases overall. Far and away, the most numerous cases have been racked up by the local Mitz***** dealership......... However, Lively Cadillac has exactly ZERO cases for, or against, consumers. That's right: A clean record, and that's somewhat rare for auto dealerships. This speaks very well for the dealership. They either treat their customers right from the get-go, or, if there is a problem, they make it right.......... After my recent experience with one of those old-school, high-pressure, plaid-suit jokes of an auto dealership, I will be sure and visit Lively the next time I'm in the market. As I recall, they also seem to keep a good supply of clean, late-model used vehicles of most every make, model, and style. (Smart, very smart.)

We purchased a used truck from Orr Preowned three weeks ago. Paul was friendly and easy to deal…read morewith. The dealership said the sunroof would be repaired before we purchased the vehicle. There have been two substantial rains since our purchase and it has an OBVIOUS leak. Now there is water in the floorboard and the passenger side carpet is SOAKED. I have reached out to the dealership to address this and we have received NO HELP or resolution. They have NO intention of taking care of the customer after a sale. You would be better off and wise to AVOID Orr altogether! I DO NOT and WILL NOT recommend these folks!

Peters Autosports in Tyler is a great team. Miguel and Raul…read moreare very personable and treated me like a customer should be treated, and not like just another $, or another vehicle sold. Miguel is my Salesman and he listened and heard my wants, needs, and concerns and remembered them, even 9-10 months later. They are for sure an A+ team. If you are in the market for a new ride, don't cheat yourself by settling for anything, or anyone less than these rockstars!

As I was taking my truck in for an oil change, I realized I had another issue. When I conferred…read morewith Toni in the service department, she got me an answer quickly and scheduled the repair. A part had to be ordered and my truck left with them til work could be completed. Toni gave me an estimated time for the repair, which they were able to beat by a couple of days, and got me back on the road. Toni communicated well thru the entire experience. She is always friendly and available when my truck needs service and the cost is very competitive with other options. In the past, I've not been one to really use dealer service departments, but in recent years I've come to trust Peters for all our vehicle needs, both Ram and Chevy.

From start to finish my wife and I had a painless new car buying experience. No high pressure…read moretactics. Our salesman Cody is a legit guy. Actually knows the Rogue inside and out. Not just reading specs he memorized for the job. I know it's his job but he went above and beyond any expectations I had. He and the manager John were able to get us a much lower percentage rate than my actual bank gave me on my pre-approved loan. Went there to get a Rogue, and went home in a Rogue with a lot of help from everyone in their friendly staff. From the gentleman that opened the door for my wife and I to Crocodile Cody, John, Juan, and Tiffany. The owner of that dealership really has something special going on there. If you're looking for a new or used car. I highly recommend you at least check them out first.

1 star only because Raymond Vasquez, Matthew Jackson, & Brittney Singleton will bend over backwards…read moreto try to help make it right. The service department on the other hand is by far the worst i have ever dealt with. in October of 2025 i bought a brand new off the truck 2026 Nissan Rogue, within the first week it was in service. failure to start, gas gauge not working, locking & not unlocking. fast-forward to August of 2026, same issues, multiple times in the service dept, & nothing but "hard resets" - how many times do we have to hard reset a NEW vehicle? needs maintenance, outside of an oil change, within 10 months no new car should really need maintenance. I wouldn't say not to buy a car, if you do go see Matthew, but i am saying find a different dealership for service, because they suck.