Over the years, I've come to expect a certain personality when it comes to car sales people. Fallon Ford-Toyota is the exception. I've heard there ads for years, but didn't need a new(er) vehicle at the time. But, as luck would have it, I was in the market for a replacement vehicle. My wife and dad were with me as we were greeted by Marcos. His demeanor was easy going as we asked where the used vehicles were located. That's when I spotted the 2015 Tacoma. Nice. We talked a bit, and took it for a test drive. Rather than selling the truck during the drive, he made small talk. Now that's different! After the test drive, we went into the office to talk numbers. My wife suggested and I agreed that we should talk about it overnight and my dad wanted to leave since it was getting late. No pressure. In fact, I waited to here something similar that 400 people just came in before and were offering cash for that car! Nope, no pressure. Holy Moly! What an impression that made. That pushed me from being on the wall to signing the papers. On Sunday, my family and I drove back out Fallon and traded in my 2006 Tacoma with 234,000 miles for a 2015 Tacoma with 11,000 miles. I worked with two people at Fallon Ford-Toyota, Marcos and Jimmy. If you're in the market for a new/used vehicle or undecided, take a drive out to Fallon and talk to these guys. For me, it was worth the drive. ---------------- Bottom Line Yes, in the future, when I need another vehicle (Ford Mustang 5.0 6 spd trans), I will take the drive out to Fallon to see Jimmy, Marcos and the rest of the gang! The best auto purchasing experience I have ever had. read more

No customer service!!!! My 76 year old mother in law had an issue with her sunroof as it would continuously cycle through the open and close. She took it back to the dealership she had purchased it from (Fallon Ford Toyota), and they told her the problem was excessive use and wanted to charge her $4000.00 to replace the tracks in the sunroof. My wife got involved and contacted the warranty holder (purchased through a Ford dealer in Michigan for half the price offered at Fallon Ford), to find out if the problem was covered under warranty. They worked with her and gave her the Ford warranty codes for the repair. She contacted Fallon Ford and gave them the warranty codes and they continuously made one excuse after another for not ordering the parts (as usual they don't like doing warranty work). This went on for two months and when I (the son-in-law) got involved, Fallon Ford sent a technician to take video and pictures of the sunroof cycling through the opening and closing. Received a call today from Alisha Carrasco (whom everyone has been dealing with from the start) stating they needed to tow the vehicle to the dealership to get the part numbers for the sunroof tracks. Another stall tactic to take advantage of an elderly person and leave her without a vehicle. Tim the manager is a worthless douchbag!!!, telling me that if I'm to excited about working with them that I should take the vehicle somewhere else to have it serviced. Fallon Ford will sell you a vehicle but will make excuses for not repairing it under warranty conditions. Will be contacting the owner and Ford Motor in Detroit. read more

Bought a new F-350 a couple of weeks ago... As always, (I've bought two other trucks there) they were great to work with... Only thing I can't vouch for is price.... I never know when I get a good deal, but I was good with the deal... They didn't treat me like garbage and there was never any pressure... Although I never asked for one and wasn't given one, I now understand there is a military discount... Make sure you ask for it... I will always deal with Fallon Ford and will recommend them to my friends... One word of caution to the dealer... The rear tires were 15lbs too low... Larry & Diana read more

I have had nothing but problems with this dealership. I bought my ford fusion there a little over a year ago, and unfortunately let my husband change my oil instead of taking it in each time.... Long story short, he messed up and we had to have the engine replaced. Totally our bad.They towed my vehicle to Fallon and 2 weeks later they still hadn't even ordered the parts for it. They were waiting for "insurance and warranty to get back with them" even though we ALL knew that it wasn't going to be covered. We told them we knew it was our fault and were willing to pay cash. Still had to wait. Finally they replace the engine and turbo and we can go pick up my car another month later. I had the car back for 2 weeks, and then it broke down on our way to Idaho. I called Fallon Ford and the manager was EXTREMELY rude when he explained to me that this had nothing to do with the work they did, and to call him when it became his problem. We got the car towed into a Ford dealer in Blackfoot, Idaho (which was awesome by the way). They wouldn't look at my car until the following Monday, so we were screwed. We had to get a rental car to get back to Nevada, which was $600, and which Fallon Ford still refuses to pay for. When Blackfoot looked at my car, they said it was just a misfire, which resulted from Fallon ford using old spark plugs and an old coil on the new engine (mind you, they told us they ordered and installed brand new ones). After paying over $7,000 cash money I would expect new freaking parts. Fallon ford did pay the $200 bill from the shop. We had to drive back to Idaho to pick up my car because Fallon Ford "has no procedure" to help me get my car back. I picked up my car in Blackfoot and made it to Idaho Falls (about 30 miles) before it came to a screeching halt in the middle of an intersection in downtown Idaho Falls. GREAT. The error code this time had something to do with my transmission. Idaho Falls Ford dealer is absolutely amazing. They looked at my car on a weekend, which is apparently too much to ask of anyone else. Turns out, when Fallon Ford replaced my engine they broke some adapter, and instead of replacing the part, they SUPERGLUED it and stuck it on. Now obviously I don't know much about cars and I'm not sure about all the technical terms but I do know that the people at the Ford dealership in Idaho Falls were completely appalled at this. They took it upon themselves to contact Fallon Ford directly and sent them pictures of their shady work. Fallon manager called us and said "even though I don't see my guys doing this kind of work, I will help you guys out and take care of this bill too". What the hell? Who else would have done it??? He offered to pay for a rental car this time, but we had brought another vehicle up there this time anyways. Once my car was out of the shop, Fallon Ford hired a driver to bring it to my house. That was awesome, but didn't he just say they "had no procedure" for that? So now I have owned my car for 15 months and have only had it in my possession maybe half that time. And I'm terrified to drive it. Needless to say, I will not be doing business with this dealer anymore, and won't be recommending anyone to them. read more

I will NEVER go to this place again!! I wish there were zero stars, mostly because of their service department. First off I took my Ford Fusion in for a oil change about six months ago. When we got it back the hood release lever/cable was broke from when the service department popped the hood! I don't know about anyone else but I don't think it takes more than 5 pounds to pull that lever!! So they told me that they would order the part and replace it, I was like cool no problem. When they called me to bring the car in to replace the lever/cable that they broke, I dropped the care off and went to work. I got a call later that day and they said OOPS we ordered the wrong part you will have to bring it in again! So I brought it in again some time later and they finally fix the part that they originally broke. Well a couple of months go by and there are some recalls on the Fusion so I bring the car back in to fix the recalls. And again they ordered the wrong part to fix the car. So I had take the car back and wait for them to order the right part. Finally when I get a call back to bring the car in to fix the recall I was happy. So I drop the car off early in the morning and no less then 10 minutes go by they call me and say "hey your car is fixed"!! I was surprised at how quick it was fixed!! I told them that I was at work and will pick it up at 4 O'clock. Well guess what? I get another call at 1 o"clock saying sorry your car is not ready to pick up Matter of fact the part we were trying to install broke and so did your steering gear box! Your car is not drivable! You will have to keep it here until we order the part and install it! I don't even feel comfortable driving my car now because they worked on it! I have never been so disgusted with a service department in my life. This is my first ever review on any business. I will never come back!!! read more

The waits here are horrible. I waited over 3 hours today! There was a man ahead of me who said he had an appointment the same time I did. They didn't find him yet they took his car in first instead of me, the person who actually had an appointment. Last time I was here it was a 2 hour wait. I asked for them to check my breaks and I don't think they did because they continued to sound worse. So going in today I made it clear they check them. Turns out I now need new pads and Roaters. Started out loving this place but recently I dislike it. Also there is no shuttle service on weekends. read more

This is a late post, but probably still relevant. Fallon Auto Mall (FAM) popped up on my search of Fallon so I decided to post my experience with them. As a local business owner in Fallon, I always try to shop locally to support our community. While looking for a new car for my daughter who graduated college I stopped by FAM because she wanted the Toyota Camry. At the time They only had 4 Camry's on the lot, all of them XLE models about $8,000 more then the LE model we were looking for. Me and my daughter had done some research online and told the sales women we wanted the LE and not the XLE model. She still tried to push us into the XLE model, but she finally got the drift after we were walking off the lot. She finally said she would search the local dealerships in Reno, Carson City and surrounding areas to see if they had what I was looking for and they would switch their XLE with a LE we wanted. After waiting almost two hours she came back and said the nearest dealership with the LE we wanted was in Washington State, and it would cost about $1,500 to have it shipped to Fallon. Once again she tried to push us into the XLE model. We walked out and drove to Reno the next day for clothes shopping. While there we stopped by Reno Toyota when we saw a bunch of Camry's parked out front. Turns out they had 12 Camry LE's we were looking for on the lot and have had had them for weeks. Basically what I'm saying is FAM sales person had been lying to us about searching other dealerships for the car we wanted. I wrote a personal check for the car my daughter wanted and was out of there in less then two hours with my daughter driving her new car off the lot. I'm Not saying anything bad about FAM over any other dealership, but if you hate the up sale and pressure tactics you will probably want to skip this place. If you stop by and they tell you they will check other dealerships for the car you want, just leave. It will only take you an hour to drive to Reno or Carson City, instead of spending two hours getting smoke blown up your hole. read more

Went there for for my Toyota tundra to get repaired had noise. Paid for diagnosis of almost $200First they replaced Serpentine belt and changed oil because they said oil was low went home noise came back same day. Took it back. They told me it was the tensioner and a few other things they replaced went home noise came back next day took it back they said manifold paid $1300 went home noise came back took it back they said oil lifters took it to new mechanic they went in with Camera and they found out same day timing chain guide which they replaced noise went away I feel that Toyota dealer here should pay me back for at least the diode / diagnosis of $200 because it was the wrong diagnosis plus it cost me a lot of money and total around $2500 before I took it to another mechanic and they fixed it.Plus I was talking to the other mechanics secretary she told me before I worked there she took her car in to the same place and they told her that she had swollen Lugnuts and needed to pay $500 what a rip off so do not go here if they read this they can contact me and resolve the problem bet you they don't. read more

I've always had good experiences in the service department and I said I'd buy here when it was time for my next car, and I'm happy I did. Shaun was awesome and found me the car I wanted much faster than I expected and I love it. I have to say that since I'm from Fallon and I own a business here that it was important to me that I buy local, but knowing a lot of the people who work at the dealership made my decision really easy. These are some of the nicest, hard working, and honest people I know and I recommend that everyone be sure to shop here first! read more

Bait and Switch tactics. Went to see a used car listed on their webpage that had been listed for months. When we got there the vehicle was all of a sudden "sold" the night before, even though I was told it was still available that same morning. Sales staff then said "but we can get you into this new model for the same payment," even though the new vehicle was almost $20,000 more. Was never allowed to speak to the sales manager...she was never in." Funny thing is...a week later, the "sold" used car is still listed as available on their website. Dishonest dealership. read more

Rolled in with our Ford E350 Sportsmobile on a Thursday morning to get the engine light checked. Bummer news, rig needed a new turbo. Becky worked fast to get things figured out and really tried hard to keep us on the road (this was our family road trip to Zion/Vegas). Because the part had to get ordered and it was a big job, there was no guarantee that it would get done in time for us to move on with our trip. But Becky helped us arrange for a nearby hotel and rental car to get us on our way. The van was fixed and ready by Monday, but they graciously stored it for us till came back the following week. Even though we couldn't leave with our van for our trip, we really got the sense that Becky tried hard to attempt to make it happen. We were treated as a priority customer even though we had never been there before (AND we rolled in wearing our UNLV alumni t-shirts!). We were so impressed with the friendliness we received from this shop (as well as other businesses in Fallon). Our van now runs great and is ready to move on to the next road trip! Go here for great and attentive service!! read more

Fallon Ford-Toyota - The Sqwachn mobile is fixed and ready to go thanks to Becky and her team at Fallon Ford Auto Mall!! - Car Dealers Near Me - Fallon, Nevada

Wish I could give this dealer a 0 star. Don't go and waste your time especially if you drive from Reno/Sparks or Carson. They quote you prices they don't stand by. Stay away find another dealer go to Capital Ford instead they will treat you right. Drove from Reno with a internet quote, also followed by verbal quote and finally by a quote in my email. Once I test drove and was ready to make a deal you guessed it $14,000 more than my quote. Fraud fraud fraud. read more

My comments are reserved for the service department. Recommend you go somewhere else. The customer service is always disappointing. I purchased an extended service warranty before moving to NV and therefore, I've spent far too much time returning to them for service. If I didn't feel tied to them based on the warranty, I would have stopped coming here awhile ago. If you're looking for a better option in Fallon, go with Tedford Tire. They have done a fantastic job taking care of my husbands car for the past three years! read more

I really hope someday this place gets what they give. The service center is complete c***. I brought the car in for a shake/ shimmy. A very long story short 3 months, a newer engine, newer transmission and $550 out of pocket later my car is still not fixed for the initial shake/ shimmy. Dealing with the service center is a complete joke. There is zero communication between the mechanic and girls upfront the best thing to do if you actually want to hear about what's going on with your car is ask to talk to the mechanic directly. After still not having my car fixed and having to take it to another shop after 3 months I have requested a refund through the better business bureau and the manger. After 4 calls to the manger including 2 direct voicemails and leaving 2 messages with the front desk staff I finally get a call back. The manager is the absolute biggest piece of trash I've ever dealt with. He clearly will not back up his own service center and does not hold his own employees accountable. The shop does NOT have a warranty on their own work and ended up refusing service to me due to my warranty company being "difficult". Is that not what I'm paying for you to do. The only reason this place could possibly get one star is the fact that they provided me a courtesy car for the 3 full months they were working on my car. I could go on and on about the several terrible encounters I had with the service department and manger in 3 months but I just don't have the time to waste on this pos place. Calling to follow up with corporate to file a complaint as well as my complaint that's already in with bbb. A 10 minute long conversation with the manger will show anyone how unprofessional and disgusting he is. At the end of a screaming match he told me to go through the dealership agreeing from now on. Look any where else for service for your car. read more

I don't write reviews at all, but the service here is extremely bad and disgusting that I feel the need to write this review. I will NEVER ever come back to this dealership ever to buy a car or even to service my car. I purchased my car here and once you buy your car and leave the lot say bye bye to customer service. I recently just went in for an oil change and I asked for a few things to be done which aren't that hard. A car wash? I waited an hour and asked the front desk how were things going and she said your oil change is done and your car is being washed. I waited another 30 minutes and finished up paying. I went out to get my car... I was shocked! No car wash! No car wash! No CAR WASH! (This was not the first time) I popped up my hood to look at my batteries which I asked them to clean the corrosion and they said they would. No clean up! It makes me even wonder if my oil change was even done. I honestly feel that I can't trust this place! ***WARNING*** This place is horrible with cars and customer service! Please take your business to someone who cares and that will listen to your needs! Your car should be important for your safety and this place will not give you a peace of mind while you are driving to your next destination. read more

Attempted to take my 2010 Toyota 4runner here for its 60,000 mile service. I was told by the service advisor that it would cost $610 which I thought was high. I told her I wanted to call Dolan Toyota in Reno to check their price. I was told by Dolan that the exact same service doing the exact same items would be $324. When I asked the service advisor what she would do if it were her car she said she would go to Dolan, well, that's exactly what I did! Whoever owns this dealership needs to seriously get their head examined. You wanna charge 25% or 30% more for service than the competition, fine, I doubt you'll see anyone complain but almost 100%? I don't think so scooter! Needless to say I won't be coming back to this dealership for service or anything else for that matter! read more

Our Experience was less then special, we told them how much we wanted to spend monthly,but yet no one seemed to hear us,plus we got the run around.its a sad but true story..we wanted to try buying locally, but instead got the run around. read more

Our family has purchased two vehicles from this dealership and would not hesitate to buy another one in the future. Great prices with no pressure sales, especially from Shaun King. read more

I didn't purchase a vehicle here, but bought my Toyota here for a recall. The employees were SO nice and professional, the lounge area was VERY comfortable, clean and cool. And even though the work took approximately three hours, the television and conversing with other customers helped pass the time. They even washed it when done, thank you/God bless! read more

Great, friendly service from Sharon. 1st time not feeling pressured at a car dealership. Mgr Spencer worked for us to get a good rate and was super friendly too! It was actually a good experience for me who normally would rather have a tooth pulled than buy a car! read more

bought a 2015 xlt f-150 from them in march of 2017 every time I schedule a service appointment I schedule for 8am they take me home but I don't get my vehicle back till almost 430 in the afternoon. I have taken the truck in for warranty work for a struck alternator and starter the strut was a quick turnaround had the part ordered and installed two days later. The alternator went out on a Sunday took the truck to the dealer on Monday was told they don't have loaner cars and couldn't help with a rental so I was taken home and borrowed a friends car for the day the next day got a phone call from someone at the dealership saying that I wouldn't have my truck back for 5-7 days so I went out and rented a car on my own then drove to dealership to find out what was going on talked to mike the service manager he checked on my truck and came back out and told me that I would have it back the next day. the next week I started having starter problems with my truck I took it in on Tuesday they ordered the starter took it back Wednesday to have it installed they had my truck all day and called me at 330 in the afternoon saying the part didn't come in and they would like to keep my truck told them I had no other way to work could they help getting a rental or loaner car again they said they couldn't they brought me my truck to my house. Took my truck the following day to have the started changed dropped it off at 8am got a call at 430pm saying the starter didn't come in again the still couldn't help with a rental or loaner car. went back in Friday afternoon and the part still had not arrived took my truck home and waited till Monday afternoon called and verified that the part was there took it straight to the service department when I got off work and had to beg for them to change the starter that night so I could go to work the next morning because I didn't have another vehicle and they couldn't get me rental or let me have a loaner. dealership is a very good one they just need to be able to provide loaner vehicles or give rentals out when they want to keep your truck for an extended amount of time knowing that you don't have another vehicle to drive. I figured after all the issues in getting a starter and stuff taken care of on my truck they would atleast offer my next oil change for free or something but I wasn't. read more

I have to take our company vehicle to Fallon Auto Mall for any service other than an oil change. Our company has an account with Ford. I hate going there. Worst customer service. I always have to go back and ask them to complete a job, I can never make use of the shuttle service or 'complementary car wash' they offer. They broke the fire extinguisher mount the last time I had to take it in, and I had to ask for it to be ordered three times. Not one time has anyone ever said " we apologize". Thanks for treating me like a 'nobody', Fallon Auto Mall. read more

My wife and I had the worse customer service experience ever while seeing about having a repair done to our vehicle and seeing about potentially buying a new car in the process. The customer service representative would only speak to my wife, completely ignoring me when I did spoke to her. Once my wife explained why we were there she dialed a number and told me that I can speak to the companies call center representative to make an appointment. The call center representative was of no help as they left me on hold for over 5 minutes. There's no doubt in my mind that if I ever find myself in this town again that I will NEVER step foot in there again. read more

So Tim said I lied to them isn't what happen I told the financial manager it was a 1500 I told mitt and your sales man. Funny how you guys won't let me talk to the owner and lets talk about you cussing me out in front of my 68 yr old mother and I have witnesses to all of this the paper work I signed also stated 1500 half ton. So every body beware of this place there trying to sale a used 07 43000 miles charger for 21999 but Kelly blue book states the cars only worth 15500 and the car belonged to a friend of these guys and they told me they got it from auction there really good at lying and baiting and switching on there deals but we will let the right people handle this there employees and family and friends are puting the reviews up don't believe me look up Fallon auto mall reviews they have another web site with employees pictures so these people are bunch of crooks. Have a bless day read more

I had an appointment to look at cars at Fallon Ford Toyota last Friday September 15th. When I came in, none of the people I spoke to were there, and nobody knew I was scheduled for test drives. So I had to spend 10 minutes explaining the situation to the salespeople.They slowly and eventually walked me out to a 2017 Mustang Premium, I test drove the car with George the salesman. I liked the car, so we ran my credit, I didn't have good credit, so instantly they wanted to throw me into a car under $15,000. I told them I had a co-signer, they said unless the co-signer had a lot of collateral or a long credit history they wouldn't even deal, but they ran my sister's credit anyway. She had 682 credit score, good enough to buy a decent car, George said she basically didn't have a long credit history, so we started walking away and George went out of his way to tell my sister any time she felt like upgrading her car, he'd be happy to deal with her. So her credit was good enough to buy a decent car but not to co-sign on a decent car? between my sister and I our combined gross income is around $7,000 per month. Anyway, I ended up at Jones West Ford on Saturday the 16th, willing to be a buy a cheap under $15,000 dollar car. My fiancee catches a black 2015 ecoboost mustang for $21,995 in Jones West pre-owned lot , we test drive it, they run my credit, ask for a co-signer, my sister volunteers and within 2 hours I was driving home in a slightly used 2015 Mustang. George from Fallon Ford Toyota called me up today, asking to see if I could get assistance in purchasing the 2017 mustang ( meaning basically a co-signer with great credit history and score) and I didn't even bother calling him back. My sister warned me about Fallon, and Jones West saved the day and were happy to have my sister co-sign for me. Fallon Ford Toyota also seems very high-priced on their vehicles. Jones West has better deals, and Dolan Toyota does too. read more

I purchased my Toyota from here and was pleased with the purchasing experience and level of customer service that I received when I made the initial purchase. Since the date of purchase, I have had my vehicle serviced here many times, including most factory recommended services. Most recently, I visited the service department to have an oil change and have a few outstanding recall items taken care of during two separate appointments. I was pleased that my vehicle was done earlier than anticipated for the recall repairs. I like that fact that the interior of my vehicle is cleaned up when an oil change is done. I appreciate the piece of mind knowing that my vehicle is in good hands. I would like to thank Rocky in the service department for her outstanding commitment to customer service. She was very helpful, friendly and professional both times that I came in. She has provided the best customer service that I have received in the service department in awhile. Thank you for the prompt and professional service! read more

Horrid Service.! Went to Fallon Automall to get our pruis oil changed and we waited two hours. Then in June, I called to talk to a sales to see what the process is on a lease that we have with our current Pruis to turn in the vehicle to them and get another lease on a new Pruis. He was BAD! His name is MANNY. I called early Friday and he never told me to fill out any paperwork, just left me hanging. He sent me personal texts about his racing vehicle and the times. Which is totally out of line. Sat he called and now I need paperwork for my credit. WHY I DON'T know! I asked about the leasing process, not about my credit. Monday rolls around and he still didn't do his job. Finally on Tuesday he tells me that I need more money to turn in my vehicle on the lease and I said that I never want to talk to him again on something so stupid! I couldn't believe how bad it was. He sent me an email AFTER I told him to stop talking to me that his manager would call. Manager NEVER called. To this day, Manny still harasses me through sending me emails as to why I don't tell him about our vehicle. Never going back. read more