C bar R damaged all 4 of my new wheels when installing tires..
Scratched them around the outter lip, and put 2 chips in one of them.
I was sent pictures while at work. And asked a family member to refuse to take the truck from the shop. I came by after hours to see for myself and Someone was still there..this first employee I talked to said they would make it right. "We're not in the business of unhappy customers." He told me he would speak with management, and have someone call me in the morning with options.
No one called until mid day, and only to remind me that the truck was finished and I could pick it up at my convenience.
I reminded them of the situation, and was transferred to another employee who was rather rude and unsympathetic to my concerns. He said they had put touch up paint in the chips.
I work out of town, and could not pick the truck up in person before they close. I told him that I was not comfortable paying for this job without inspecting it in person, But I had another appointment at another repair shop Tomorrow and I would have to have the truck back that evening.
He proceeded to tell me:
"if you don't pay, then that truck can't leave" and followed with "or you can take the truck but we will need to keep the wheels until this is resolved"
I had to have a friend go pick up the truck, plead my case, and he still ended up paying for the job to be able to take the truck. When I got home, the touch up looks like crap and the outside lips of all 4 wheels still have visible scratches.
I am no rookie when it comes to this process. I have done every part of this myself at other times in life. From coating the wheels, to mounting the tires, to picking up customers at their homes. - even some unhappy ones..
I know exactly how the wheels got scratched where they did, and the excuses and B/S I got out of the people at C bar R was offensive. These people have no idea what customer service is, and they make it hard to want to "live local"
I will never go back to this shop.
They lack pride in workmanship, and integrity. Both of which are far more important to me than convenience.
Mistakes get made, but when that happens you have to treat the customer right.
I highly recommend:
If you care about your vehicle, take it somewhere else. read more