Customer services I make me an appointment at 4 o'clock is 4:30 and I'm not being called yet so…read morewhat is the point to making a fucking appointment if I gonna still waiting for a fucking hour? I don't recommend going to this Verizon for a new phone or anything else since they have a bad service, and for what I see they need some training on how to treat their customers.

so terrible. no busy. only 4 customers including me. and 3 employees. and also 1 of customer said,…read moretheir service is terrible slow. and when 1 of female staff saw me, she asked me if i already get service or not. OMG. i was beside them. and store not to big. so bad service. maybe they need re-management for this store. i came around 4.15 PM and until 1 hour, get no services.

The text link provided by YELP seemed useful, but was ignored so it proved USELESS. There really…read moreneeds to be a choice of ZERO STARS

I had tried to make an appointment to fix the back of my phone after I had dropped it and it…read morecracked, and although this cell phone repair shop did not offer that service. They offered different alternatives that I could do, and if I needed their assistance they offered their expertise in case I needed it, and for that, I am grateful and recommend this business for their honesty and willingness to help future customers. Not saying I want to break my phone, but if I did, I would come here first.

I walked in around 2pm on a Sunday with my family. All the associates were busy. Since we didn't…read moresee anyone or a tablet to check in, we stood right in front of the doors and waited but no one even acknowledged us for quite a few minutes. So I had to stop the store manager and ask to check/ sign us in and he had the audacity say, "oh, I thought you were signed in already." knowing darn well that we weren't. While the store manager was checking us in, he informed us that we can just call a number that he had provided. I said that we were thinking about upgrading devices on a few lines and asked to sign us in anyways. We had been on the phone for quite a while when one of the associates approached us and said that it was our turn. She simply informed my sister that whenever we were ready, just come get her. Shortly after, we were done with the phone call. No one approached us to assist yet again. The same store manager from earlier was just walking around to fix the displayed devices avoiding eye contact. Eventually, we stopped him and he signed us in again. Despite the fact that we were told to just come get one of the associates since we were already checked in. We were at the store for an hour and a half. So there were obviously customers leaving, freeing the associates. But for some magical reason, each time a customer left, the associate disappeared to the back and never came back out. Finally, we were so sIck of being ignored and waiting that we left. Honestly, I'd never go back to this location. Why would I want them to waste my precious time?

Lol this place is a joke. All of the people employees (minus the guy who greets you when you walk…read morein) were all SUPER rude. No personality and make you feel stupid. They genuinely look miserable and look like they hate their jobs. I talked to one employee and then left 3 minutes later to go to another location bc of how terrible the interaction went. If you can help it don't go to this location.

I came in to see my options about getting a new phone. I allow her to talk me into getting a third…read moreline which I really did not need however it was the best for the price. She tells me that she is going to look in the back to see if she could find a phone. I am waiting out there for 20 minutes. She comes back with no phone and offers me a even higher deal which was just a complete waste of my time. I am so annoyed and I will not be going back to this T-Mobile and will probably be switching my services. I feel like she was in the back talking and not looking for a phone I am sure they don't have that much inventory back there

Came into store on January and workers didn't even try to help me just played on their phones and…read moredidn't put no effort in. Terrible workers

They refuse to honor their offer to me when I signed up. Bate and switch at its finestread more

I had a super good experience upgrading my phone here. I waited about 25 minutes until a…read morerepresentative was free but once I had her sitting down and assisting me the rest was efficient and painless. Nancy explained all my upgrade options, I opted for a 14+ as I liked the bigger phone and lower monthly bills with my trade in of a 10. She transferred all my info over, put on the case and screen protector and I was on my merry way. I read some bad reviews prior to coming here, but I had a great experience and I brought my shiny new iPhone home and it works great.

Fixed my phone quickly and explained what was wrong with it,Great customer service and very friendlyread more

For the first time, I recently went to this repair shop for my PS5, and the situation on what was…read moregoing on with it. And just in a few days (3-4) I have received a call from them to come in and watch them test everything and it was fantastic! My PS5 works now! Customer service was also amazing! I do recommend coming here if you need a simple repair for whatever technical issue you have. And the price to just get it repaired was super cheap. I was in shock!

This authorized retail location is terrible! The parking situation is atrocious; you can't find a…read morespot within several blocks without parking illegally, and they offer no suggestions to help out. (Not everyone is on foot, people!) The poor sales guy didn't know a thing about their plans or the upgrade features... we spent 30 minutes going through options to find out that we can't do what he said we could do all along. And there's no way to fix it, he just didn't know his stuff! You can't merge two AT&T plans & get the BOGO promo, it has to be an outside number. He also didn't know how to merge 2 plans together on grandfathered packages. Poor thing, you need a lil more training! As a customer of AT&T from the Cingular days (think: 2001), you'd think my loyalty would get you somewhere.... but I was told that I'd have to go to Verizon to get that special. Touche, AT&T, touche! Luckily the AT&T corporate store on Capital somewhat redeemed the brand... whatever that means :)

Unapologetically rude. Clean store. Apparently they forgot to train their employees in something…read morecalled manners. Wow.terrible. Just terrible. Pathetic. Makes me want to sell my att stock. poor parking. Poor service. Wait time with two people was like crazy slow. Not good. Not good. Back to Verizon I go...

Elijah was great! Fast service, fixed my iPhone issue easily with no wait time! Highly recommend!read more

I dropped off a Nintendo Switch with a charging problem through an Asurion claim. They provided an…read moreemail saying it would be ready in 2 weeks. When I called on the specified day, they said they hadn't had someone capable of doing the repair for months and they didn't know when they could get to it... This is not the same as being understaffed, since apparently normal employees are not trained to handle the repair. Maybe tell the customer that next time instead of keeping it forever?? Also didn't provide any support on getting a refund either. I could have mailed the device to Nintendo and gotten a new switch by this point. When I was in store the employees also were loudly trash talking other customers for either being surprised a repair only took an hour, or expecting repairs to be done sooner. Should have been a red flag.

I've been a customer with AT&T more than 6 years, I came to this location to purchase 2 phone the…read moreguy was helping me, I asked him if I can look at the new phone from the bottom he said can't take them off I said no problem, I set with him to get ready to purchase them, the lady took them out like I was gonna steal them, I asked her why you didn't let me see them she said go to the Apple Store, she doesn't know how to talk to people really having a terrible attitude, I went to the different AT&T down the street 5100 Capital Blvd Ste 100 Raleigh, NC 27616 they are very helpful. Shout to all the staff there.

Returned to get a new phone for myself. Worker seemed disinterested in helping me. She seemed more…read moreinterested in eating her lunch and telling me I couldn't trade in my phone for anything. I left after 5 minutes and won't be returning.