I've been coming here monthly for a while now, and it's truly my go-to place for nails and…read morepedicures. Sabina always takes such great care of me, and she makes every visit feel relaxing and enjoyable. The whole team is friendly and welcoming, which is why I keep coming back. The cost is the same as everywhere else, but the service and experience make it feel like so much more. My nails and feet always look and feel amazing afterwards. It's so important to take care of your feet and give yourself that little bit of self-care time. Making this part of my monthly routine has been the best decision--I always leave feeling refreshed and taken care of. If you're looking for a place where you'll feel comfortable, valued, and treated with care, I can't recommend Sabina and this salon enough.

Going on my 5th year as a customer and I'll never go anywhere else unless they make me. I love it…read morehere. Tom always takes great care of me and I've never been unhappy with any service from anyone if I have to pivot from my regular service provider. They are all the outstanding!

Worst experience of my life. Don't go. The gentleman giving me a pedicure was rude, impatient, and…read morefrustrated. He no customer service skills. I asked the person sitting next to me if I'd said something to set him off because I was so surprised at his treatment of me. Will not be going back.

Went with a group of 6 other ladies to get pedicures before a trip and had a great experience. They…read morewere very accommodating to our group size and provided great service to everyone! The salon is very clean and relatively modern and they were all polite and very thorough in their work. I got the signature pedicure and the massage and scrub was lovely. They had a good selection of colors and offer dip and gel too! Overall would recommend!

I haven't had an ingrown toenail since I started going there. Always pleased with my pedi.read more

Nice staff, easy to get in, clean. They do a great job on gel & dip so I assume basic manicures as…read morewell. Been going there for over 3 years.

The attention to detail was incredible. I hadn't had my nails done in over a year and was…read morenervous. I explained what I wanted and she ran around grabbing colors and understood the assignment. Barbie pink with sparkles to usher in the summer. I'm posting a pic of a THREE week old manicure that's been through sourdough, bread baking, a week in the pool on the beach, multiple trips to pool on alternate weeks, a shift a week as an ICU nurse and it still looks great. Karolina's reputation is well earned and I'm excited to change things

By far the BEST manicure I've ever had!! Cannot recommend them enough! Salon itself is super cute…read moreas well!

Beautiful salon!!! I got my nails done by Vivian and she is the BEST in the business!!!! I will…read moreliterally trust no one else with my hands!! She is so personable and professional!! I'm glad she is in such a gorgeous space to create her work. Give get a try, you won't be disappointed!!

I'm not a girly girl. I'm horrible about keeping my hair and nails up. Tina is amazing at nails…read moreand makes you want to come back. Her gel manicures last forever ańd she's quick and does a fantastic job. They actually manage to look great despite all the rough and rugged things I do. As far as hair goes, my sister goes to Paula and her hair is gorgeous every single time! Beautiful and convenient salon and pricing is great. I would definitely recommend!

This place was great. Family run and did quality work. Lots of color options and had great…read moresanitation processes in place. The lady that did my nails went above and beyond that everything was exactly how I wanted it.

I love going to this salon. Amy always remembers my…read morepreferences and really makes me feel like a priority. Amy often makes me a custom color or design. I just show her a pic and she does the rest! It's top notch service in an unassuming strip mall!

I first came here about 3 years ago. My friend Claudette agreed to do a make-over hairstyle for me…read moreas I made an appointment to get my first professional headshot taken (at age 40+). I had never had my hair colored and usually got it cut at Great Clips. I trusted Claudette completely and asked her to do whatever she thought would look good. BOY did she do an amazing job! The result was my profile pic. After that, I tried to save a few $$ by going to a Groupon place. It was OK - but once the highlighting was repeatedly done, I was essentially a blond. NOT COOL. So I returned to Claudette and have never stopped going. Every session with her is perfect. Always something a little different and she always takes her time and does things right. NO SHORT CUTS. I highly recommend anyone wanting a great cut and color to go here. If you're unsure of what you want, trust Claudette to know what to do and to make you look FABULOUS!

Awesome salon; I've been getting my haircut here for some time, and my experiences have always been…read moregreat. The clientele seems to trend older, but I know there is a significant base of customers from local Otterbein college. My hairdresser is Donna, she always does an amazing job. No matter what new or different style I ask of her, she always gets it right. She knows her way around some clippers.

I never place reviews after only one visit, so I had two massages at Papillon Day Spa. It's a small…read morelocation, but well-kept, clean and comfortable. Reception was super friendly and even fit my first visit in on a same-day appointment. Both visits were performed by Montana. I was given plenty of time to get changed and comfortable without feeling rushed or taking too much time. A ground-level heater made the massage table comfortable. It was also nice to finally find an LMT that used a reserved amount of oils/lotions so you didn't feel like you were walking out of the spa covered in Crisco. Montana asked me about problem areas and focused efforts on those muscle groups, applying just the right amount of pressure, checking in throughout to make sure everything was just right. I've tweaked some things in my back at the gym and these last few sessions have really helped. This is my new go-to spa for massages. It's ease to book the same week which works really well with my schedule. Montana and the staff are awesome!

I was excited to find a place that was open on Sundays. Unfortunately the woman doing my pedicure…read morewas late but they did give me a discount for waiting. I scheduled a Papillion pedicure but don't think I got all the steps that were offered. I had to ask for the scrub and massage. Disappointed in both because she only did my feet and ankles unlike other places that do your lower leg. The place is nice and convenient.

Really amazing! Came with a group of 6 and had such a great experience. So friendly and the nails…read morelook amazing!!!!

Their costumer survive sucks and is extremely unprofessional. We bought a gift card LINKED on their…read morewebsite as a gift. They refused my mother in law service. They have little to no explanation to why they won't accept it. We contacted the company linked through their website and they are saying crystal nails is at fault. Crystal nails is saying it's the company's fault. Nobody wants to refund the money and keep pointing fingers at each other . Crystal nails should value their costumers and refund us and figure it out because they affiliated themselves through their website. They have lost our business and I do NOT recommend. If they don't want people to buy the gift cards online they need to take it off their website. That is not the customers fault.

Jessica is AMAZING! I love the way she does my nails and she is so sweet! I get TAP nails beautiful…read more Mia

came in from DC to see friends and family, thought I'd treat us to a little mani pedi…read more my pedicure, I didn't even get to choose what I wanted, the person did their own thing. she was really nice and did a decent job- tho again, no choice and no frills, but I'm not upset about her. But WHILE I'm getting my pedicure, the nail tech started doing the manicure. no hand washing or exfoliating scrub or cuticle care AT ALL. dude is coughing and coughing, he's wearing a mask at least. but it was SO AWKWARD. I'd ask questions, he wouldn't answer. just intermittent coughs. dude should have stayed home with that nasty cough. so my no frills pedicure is over, I make it to the table to get paint on my nails but now I can actually see them and they look like crap. A lady whom I assume is the manager comes over and asks if all is ok. I show her my nails. she says something to tech and he starts aggressively removing the paint. the paint wasn't the problem-- my cuticles looked lIke crap and should have been pushed back and trimmed so that my manicure could look right. basic manicure 101, right? that's step one. The person who did my pedicure comes over and goes "oh that's normal, cuticle push back would have been $10 extra". I'm like ok so $10- no one told me that. Captain coughs a lot apparently was so ill he couldn't tell me that. The guy at the main counter is right next to us. he's so busy scrolling his phone he never says a word. I assume he's the owner...he was useless. the fact that they charge extra for the basics is wild, but they never bothered to tell me that for $10 more I could have had a normal, nice looking manicure. The brand new nails already looked like they'd been outgrown by weeks and already needed a fill in BEFORE I EVEN WALKED OUT. I was super upset to hand over almost $200 for the 2 of us and my nails looked like garbage from the start. I have never in my life had such a busted ass set of nails. here's what they look like less than a week later. DONT GO HERE. If I lived anywhere near there I'd have pitched a fit until they were fixed but lucky for them I'm 500 miles away. This place obviously doesn't give 2 sh1ts abouts their customers. the ONE star is for my no frills pedicure just because I liked the person. if I could give my manicure person and management -100 stars, I would. on future trips, we won't be coming back to UNhappy Nails. zero stars. do not recommend. Update: this place actually lashed out at me on social media and tried to blame me for this, saying we came at closing time and they told me up front it would be rushed. A- I called ahead. I asked if there was enough time he was very casual and said yeah come on down we have time. But that was not the case. He also tried to say his employee wasn't sick. Ok? I guess he's just a mask wearing mute who coughs a lot? Odd. And no one told me about $10 upcharge to do a nice job- clearly I would have chosen that. And had the guy just been honest WHEN I CALLED AHEAD and communicated that there wasn't enough time to properly take care of us, we'd have simply gone elsewhere. Now I'm on day 11 of crappy nails. First pic was day 3- which is exactly how they looked as soon as they were done. Which I expressed before I left and it was never fixed. Now at day 11, these nails are almost off, my hair keeps getting under them.... They should have looked awesome when first done and lasted at least 3 weeks before having any kind of worn out look. So not only did they fail my nails, they failed at customer service- TWICE. Oh-- and did I mention they referred to my wife and my sister, for no apparent reason? Homophobic maybe. Idk. But I wouldn't recommend this place to anyone. What could they improve? Everything. Vibe? Haphazard.