I dropped off a pair of pants at the Bellevue location on 7-27-26. I stated on the service request…read morethat I wanted the seam in the crotch repaired because it was coming undone. I was notified that it was ready for pickup on 7-29-26. I then picked it up and paid on 7-30-26. When I got home I found that the seam had not been repaired. When I contacted the company I spoke with a female. She informed me that the does not do alterations or repairs. She tried to make it sound like it was my mistake. I then rechecked the website (and took a screenshot) and it does say that the company offers "alterations and repairs" as services. When I told her about this, the female on the phone just said that she would contact her boss to have that removed from the website. She then acted like I should just eat the loss of money. I was charged for a service that the website says they perform, but they apparently don't actually do. This may be just a mistake (but not by me), but this looks like false advertising. When I told the female that I expected a refund, she was apparently surprised. She then said that she would talk to her boss and "try" to get someone to call me back. Potential customers should not take them at their word for what services they offer going by what they have on their website. I will not be using them again.

This place was amazing! Tina was fantastic and did a quick turnaround for us! 100% recommend to…read moreeveryone in the local area! Truly a great spot!

Excellent customer service, friendly staff, and do a great job at reasonable prices for dry…read morecleaning. Also clean rugs and drapes and did a great job.

This place has been our go to for some time. They do an awesome job every time in a timely manner!read more

I just moved to Dickson and needed a dry cleaner. Took a shirt and a vest to them. Paid in advance…read moreand went back to pick up my dry cleaning and the vest was fine but the shirt still had stains on it and a hole in the shirt. I got to the car and Decided to look at the shirt. I went back in and the lady working there wouldn't even look at the shirt. After telling her 3 times she looked at it then I told her just give my money back for the shirt only. At first she wouldn't even give it back to me. Then she throw it at me like 3 different time during our conversation. I WILL NEVER GO BACK TO THIS DRY CLEANER AGAIN.

I have been having alterations done here for almost 5 years. Always friendly, always does a great…read morejob, and always has clothes ready when promised. Highly recommend.

Very good at cleaning and pressing! Do the work quickly at reasonable prices!…read moreThey also do alterations very well and a reasonable price! We've tried others and we always come back to Franklin Cleaners! Donna M

Horrible. Been using for years and they just ripped me off…read more Messed up 2 pairs of pants in a hemming job (charged me anyway) and I brought them back to fix and they charged me again and more. I have on several occasions paid these people in advance. Stay away.

My daughter's wedding dress was designed by Jean Dudley Smith and hand sewn--an heirloom…read moremasterpiece, and she had a rip roaring blast at her wedding while wearing it! Oakwood cleaners restored it to pristine condition! It takes a long time, but I trust them, and it's worth the wait!

I had a sweater dress that I believe was shrunk and when I asked them about it they said they…read morecarefully measure everything in advance. However, when I asked for the measurements they refused to provide me with them unless I bring the item back in, which makes it clear they will ensure the measurements of the garment currently match what they are going to say is on file. They were not understanding of the fact that I do not want to take a trip out to them unless I can measure the item in advance and see if it did indeed shrink from what I have on file. When I tried to explain this they were very rude to me.

First, let me just say that my experience at Jimmy's cleaners at this exact location was my best…read moreexperience at any cleaners. I used to have to have my clothes dry clean constantly, and I went to different places and it was very transactional. At Jimmy's, I worked with Birdie. She altered my pants and helped me get buttons in for my suspenders. The price was literally $150 less than any place I could find in Franklin. The quality was insanely good. It was done in less than two weeks. I can't imagine going anywhere else.

This is the best and most reliable dry cleaning service 'round these parts...highly recommend!read more

Quick turnaround in cleaning, friendly service, fair pricing, love the drive up window!read more

Horribly overpriced alterations , without any upfront cost disclosure. They charged me $48 and $45…read morefor hemming two pair of cotton pants... just a ham, nothing more elaborate , or complicated . When I reached out to the owner Jeremy asking as to why , crickets ...

The business does pick up drop off which works well for me. All staff contacts were helpful and…read moreaccommodating. Will use again!

I dropped my comforter off because of food stains that I got on it the night prior. When I picked…read moreit up a couple days later it looked like absolutely nothing had been done to it. It was extremely wrinkled and I asked why. He explained that all they do is just wash the comforter and toss it in a bag. Something I could have done from my home. For $62 dollars nothing had changed. He also tried to say that we spoke over the phone about the stains and how it needed more treatment which never happened. Do not waste your money here!

The Washco in Fairview turned out to be exactly what I needed because it's open 24 hours and that…read morewas a lifesaver when I realized that I didn't have enough clothes to get all the way home. I was here at 7am on Saturday. They do have wifi though there wasn't a password posted anywhere, so that part was a bit of a mystery. The place was clean and there is a spot to sit with a table. The machines themselves worked fine and maybe it's been a minute since I've done laundry but the prices felt a little spendy for a place that isn't in a big city, especially the dryer which took more money that semeed reasonable, but my clothes are clean and that's what I came for. Thay have a bill-to-coins machine and most of the washers and dryers will also take credit, debit or tap-to-pay which makes the whole thing easy when you're rolling in at odd hours. [Review 799 of 2026 - 615 in Tennessee - 25979 overall]

The dryers work gr8 The washers aren't…read more (Low water pressure and all blacks (work clothes) had white marks on them) No laundry attendant!