Pretty disappointed with this experience…read more I dropped several items off to be cleaned on 1/3. During drop off, I went through any defects of my items with the employee at the counter. There was only item I dropped off that was damaged and it was a cashmere sweater with a snagged hem that I've been meaning to get repaired. The employee said she made a note of this in their system. Upon pick up on 1/6, the employee at the counter informed me that there was a stain on an expensive Burberry dress that I dropped off that they could not get out. I explained to the employee that this stain was not there when I dropped my items off and I was upset about this damage. She told me that she could would have the owners reach out to me, but I still have not heard anything from anyone regarding this issue. The stain on the dress is on the front breast pocket. It appears as if the garment was caught in something and then tugged out which left black scrapes/streaks. This dress was a milestone gift from my husband and retails for more than my rent which makes the damage done to it that much worse. I'm really saddened by this experience and hope the owners eventually reach back out to me for a resolution. I was excited to switch to Lapel's because of their eco-friendly dry cleaning method, but now I'm feeling like it is not worth the extra hassle if my garments will not be treated with care. There may be other locations to this business that are good, but I'm unsure if I would return to this one. Update; I was contacted by the owner and they were successfully able to remove the stain from my dress. When coordinating how to handle the situation, I got the impression that it was being implied that *I* was actually responsible for the stain which was very far from the truth. I received a text message from the owner later on saying they found the source of the stain within their business and that was why they were able to treat it appropriately. I love that my dress is in good condition again, but I dislike a little of the attitude that came with getting the situation resolved. I read through the reviews on Google and here and it seems like this business has a track record of providing subpar service but quickly being able to adjust and fix their errors. This would be a boon if it didn't come with a side of slight finger pointing at the customer first. Meh.

I had my wedding dress cleaned and preserved. This place was recommended to me by the designer who…read moremade my wedding dress. Fantastic quality!

Excellent customer service, friendly staff, and do a great job at reasonable prices for dry…read morecleaning. Also clean rugs and drapes and did a great job.

This place has been our go to for some time. They do an awesome job every time in a timely manner!read more

I just moved to Dickson and needed a dry cleaner. Took a shirt and a vest to them. Paid in advance…read moreand went back to pick up my dry cleaning and the vest was fine but the shirt still had stains on it and a hole in the shirt. I got to the car and Decided to look at the shirt. I went back in and the lady working there wouldn't even look at the shirt. After telling her 3 times she looked at it then I told her just give my money back for the shirt only. At first she wouldn't even give it back to me. Then she throw it at me like 3 different time during our conversation. I WILL NEVER GO BACK TO THIS DRY CLEANER AGAIN.

I have been having alterations done here for almost 5 years. Always friendly, always does a great…read morejob, and always has clothes ready when promised. Highly recommend.

Very good at cleaning and pressing! Do the work quickly at reasonable prices!…read moreThey also do alterations very well and a reasonable price! We've tried others and we always come back to Franklin Cleaners! Donna M

Horrible. Been using for years and they just ripped me off…read more Messed up 2 pairs of pants in a hemming job (charged me anyway) and I brought them back to fix and they charged me again and more. I have on several occasions paid these people in advance. Stay away.

My daughter's wedding dress was designed by Jean Dudley Smith and hand sewn--an heirloom…read moremasterpiece, and she had a rip roaring blast at her wedding while wearing it! Oakwood cleaners restored it to pristine condition! It takes a long time, but I trust them, and it's worth the wait!

I had a sweater dress that I believe was shrunk and when I asked them about it they said they…read morecarefully measure everything in advance. However, when I asked for the measurements they refused to provide me with them unless I bring the item back in, which makes it clear they will ensure the measurements of the garment currently match what they are going to say is on file. They were not understanding of the fact that I do not want to take a trip out to them unless I can measure the item in advance and see if it did indeed shrink from what I have on file. When I tried to explain this they were very rude to me.

This is the best and most reliable dry cleaning service 'round these parts...highly recommend!read more

To me, a good business starts from the top. In the case of Jimmy's Cleaners, it begins with Jimmy…read moreand his wife. Their drive for excellence runs all the way down through their team. In my case, the team went the extra mile to make certain everything was right. I'm most appreciative of their efforts. I would encourage you to support Jimmy's and give them a shot. I think you'll be happy with the results. I know that I am.

Looking for new cleaners. On several occasions I have received garments that still have stains…read more Items are pressed but not necessarily cleaned.

I was so pleased with the services by Royal Cleaners and the alterations by the owner, Moon Nim. I…read moreneeded a dress hemmed for a wedding and she did an incredible job. They are very reasonable with their prices, and you can tell they honestly care about their work and customer service. I will continue to use them in the future. (Thank you)!

The business does pick up drop off which works well for me. All staff contacts were helpful and…read moreaccommodating. Will use again!

I dropped my comforter off because of food stains that I got on it the night prior. When I picked…read moreit up a couple days later it looked like absolutely nothing had been done to it. It was extremely wrinkled and I asked why. He explained that all they do is just wash the comforter and toss it in a bag. Something I could have done from my home. For $62 dollars nothing had changed. He also tried to say that we spoke over the phone about the stains and how it needed more treatment which never happened. Do not waste your money here!

The dryers work gr8 The washers aren't…read more (Low water pressure and all blacks (work clothes) had white marks on them) No laundry attendant!

Dog poop on floor! Floor is always extremely dirty! Carts are in terrible shape. No plug cover on…read moreoutlet next to kids toy machine and just pushed chairs in front of it! Hazard to children!