Horribly overpriced alterations , without any upfront cost disclosure. They charged me $48 and $45 for hemming two pair of cotton pants... just a ham, nothing more elaborate , or complicated . When I reached out to the owner Jeremy asking as to why , crickets ... read more

Looking for new cleaners. On several occasions I have received garments that still have stains. Items are pressed but not necessarily cleaned. read more

I was so pleased with the services by Royal Cleaners and the alterations by the owner, Moon Nim. I needed a dress hemmed for a wedding and she did an incredible job. They are very reasonable with their prices, and you can tell they honestly care about their work and customer service. I will continue to use them in the future. (Thank you)! read more

Royal Cleaners - This is the dress she altered! - Dry Cleaning Near Me - Franklin, Tennessee

Dry cleaning isn't in my repertoire but I wanted to help a friend clean some important items that had gotten ruined in the rain. So I looked on Yelp and found Royal Cleaners. I dropped the items which included a couple blankets, a leather jacket, some fancy men's clothing and a vintage hat. It was a LOT! But the service was five star.....everything looked perfect and since it was so heavy the gentleman walked it all out to my car for me. So thank you Royal people who serve with excellence and kindness! Blessings! read more

Never Ever Again. Shirts - still a mjstard stain on one, another cotton shirt uprpiced to $5 because half plaquet "golf shirt" but cotton just like other button down shirts, and WORST OF ALL my white poplin shirt had coffee spilled entirely across the front, apparently before being steam pressed, and the stain was then steam pressed into the shirt! had to throw it away. Found out when I went to put on one of the shirts 2 weeks later! On a sport jacket I was told a normal olive oil spill "would not come out." read more

Friendly service, great results. On time with turnaround of six items. Will definitely return for my dry cleaning needs.

It was $16 to dry clean my 7 year old daughter linen dress. I was shocked. Way overpriced!

I have given this place several opportunities before writing this negative review. The quality of the work is excellent. My concern is how they conduct business. They do not give notice of price changes or hidden charges: dry cleaning shirt after requesting washing only, and lately a credit card "service charge" that was implemented without disclosure. Interesting, i got a credit card receipt with one amount, and their extra charge was not reflected. If you want to continue to go there, make sure you ask for price changes or hidden charges BEFORE you leave your load, because you will not be reimbursed for their unannounced charges. I will not return to a place that abuses customer trust. read more

I rarely ever use a dry cleaning service and especially not for pillows, so I don't know "going rates" but as much as I loved this little spot and even with the check in discount, it still seemed pretty pricing to me. I think I paid almost $30 for a fur pillow about 20". CON: Pricing PRO: Super friendly, clean environment, fast service (while dropping off, while it's getting cleaned, and at pick up), there's even a drive-thru pull up that is a sliding glass door. I would highly recommend. read more

Started using this dry cleaner when we moved to Franklin. Have received good service and just one issue on an item and the owner and I reached resolution in 30 seconds. read more

Needed to hem a dress for a wedding I was going to be in. Read the reviews so I decided to go with this place. Owners mother was able to hem my dress and take in an inch or so from my waste. Not only did it take less than a week, but the sizing was perfect!! Very happy and the pricing was fair. Very good service I would definitely recommend read more

Super nice and great services. They cleaned 6 foundational pillows off of my couch frame. I look forward to bringing in curtains that need to be hemmed. Very gracious people. Highly recommend. read more

Fast reliable service! Recommend to friends and family! I had 2 suit pants and 3 shirts. Excellent job!

Way over prices - they charged $77 for 6 shirts and 1 pair of pants - I was shocked when they blamed the pricing on covid - work was good, just felt ripped off read more

I finally found a dry cleaners that I can trust! After several attempts at other locations that couldn't dry clean my button down shirts the way they are supposed to be, Royal Cleaners has me coming back. I didn't have to say anything to them, just dropped them off and picked them up; the way it should be. They know what they are doing and I do not mind driving almost 40min for them. I would recommend this place to anyone! read more

Just started using this cleaners and they are awesome. One of my relatives used this place to take a huge red wine stain out of a high end gown and they made a miracle happen...the stain disappeared. Plus it was well priced too! I went recently and got a discount for using them the first time. My clothes looked great! I took an evening gown and it looked as great as when I purchased it. read more

I needed one of my suits and a dress shirt dry cleaned after a wedding I attended. Royal Cleaners was able to dry clean all three items and contact me back within 2 days. The employees working there were extremely friendly and personable. It was my first time at this location and they offered me a 20% off discount. I was very impressed with their turn around time as they had hundreds of clothing items they were working on. I will defiantly be returning to this Royal Cleaners location. read more

Very friendly service. Had my comforter done there and it was a super quick turn around time. I love that they have a drive thru for a quick stop or pick up. Pretty good location off of 96. Plenty of parking if you want to go inside. Decent prices for the service! read more

First time visit to this place . I ask for wash and light starch to four shirts. They charged me $24 and decided to dry clean my shirts instead of what I requested. Dumb people at this laundry! read more

I needed a zipper put in a pair of shorts that were old but well loved. I purchased my own zipper at Joann's and sweet Mrs. Moon fixed them for me for only $14. Other alteration stores wanted at least $20 starting price sight unseen to fix them which I thought was way too much. They are a very sweet couple that own this business. read more

Dropped my husband's clothes off and they were ready when promised. Everything we dropped off we received back. This may sound obvious but it has not been true at all cleaners. Dry cleaning is expensive and has gone up like everything else but I found their prices in line with others. read more

I brought 3 suits and a down comforter up here yesterday and they had it done the next day. The service is awesome and my stuff looks great! I will definitely continue to use this place! read more

Royal Cleaners - Picking up dry cleaning - Dry Cleaning Near Me - Franklin, Tennessee

I had a satin prom dress that I ordered online that was wrinkly. Brought it in for a steam (so no wrinkles) the man was nice and it was ready the next night. Was $18 for a very long dress to be steamed out so that's fine with me. Apparently my mom brought a suite jacket here once for my dad to tailor and they did a good job. They looked very busy so busy=more business=good stuff read more

These people are absolutely amazing they go above and beyond to make sure that you're happy. They literally come and pick up large loads of my clothes and bring them back to me. What a wonderful company what a wonderful service in my clothes are always done right. read more

Moving from CA need a new place to get dry cleaning done. Found a great place in Royal Cleaners. Professional, friendly and timely.

Awesome service! They were able to clean my fiancée's dress within an hour and a half. Thank you for saving the day

Friday was my first time using Royal Cleaners. Not only were they friendly and priced right, they got my order done extremely quickly (they saved my butt!) THANK YOU, ROYAL CLEANERS!!! read more

Had been searching for a few years to find a spot for quality dry cleaning and alterations without the infamous "Franklin upcharge". They are terrific here, quality work, fair prices and Ms. Moon is the sweetest! read more

My husband and I affectionately call this place "Thank You Ma'am" cleaners because the folks that work there are so appreciative of your business and always give you several enthusiastic "Thank you's". We've been using this cleaner for 6 years and have been nothing but delighted. They do a great job, are reasonably quick ( a couple days for routine service) and their prices are a LOT better than the cleaners closer to our home in Brentwood. It's a family owned business and they are always cheerful. They also have a drive through which can be very handy. We won't go to another cleaners even though this location is not exactly convenient for us anymore. read more

Incredibly gracious people! Great service at a decent price. I drive out of my way to patronize Royal Cleaners. The customer service I received at McKay's Mill Cleaners forced me to look elsewhere, and I am thankful I found them in the process! read more

Very competitively priced and when you add their customer service to that you get 5 stars. The nicest people (dry cleaners) I have known since Laguna, very personable and prompt with a smile. Thank you. read more

I need my dress cleaned last minute and they didn't disappoint! Quick and friendly service!

Royal Cleaners is mine and my husband's cleaners. We've gone to them since shortly after we moved into Franklin 13 1/2 years ago. Their cleaning and attention to our clothes is excellent, they are fair in their pricing, are super friendly and give great service. I even sent my mom and daughter to their cleaners and they like them, too. Ms. Moon is so sweet and her son (I believe) both make you feel they're thankful you use their company. I appreciate Royal Cleaners. read more

Excellent place! I was hesitant to try this place out because I am very particular about my dry cleaning but I was pleasantly surprised at the service. The staff are friendly, attentive, and do a great job. read more

Excellent turnaround time. I dropped my suit off on Thursday morning and was able to pick up by Friday 5pm. $12.50 which was very reasonable. If you want friendly, prompt service, this is the place! We'll be using them again. read more

We needed a cleaner for our son's dress shirts. Based on previous reviews and what turns out to be the most competitive price we chose Royal. We dropped off six shirts of which we would have easily said 3 couldn't be cleaned (terrible ring around the collar, oil food stains, and under arm discoloration), but we were willing to try anyway. The shirts came back like new. Amazing! read more

I took my blazer in to be altered and dry cleaned. I was quoted one price however at pickup the price had almost doubled. Yet my blazer is still too big read more

The people were nice enough but had a couple instances of some odd stains on my clothes that I'm fairly confident weren't there when I dropped them off. There first time they gave me credit to compensate me for he ruined shirt. After having to replace a couple shirts and pants I decided it was time to look elsewhere. read more

I started coming here back in February & they gained my business after the first visit. Truly genuine people providing exceptional service. I always look forward to my visit. Highly recommend for anyone looking for quality work at a very reasonable price. read more

VERY VERY BAD... STAY AWAY. W & D broke, brought in one month, $2,000, worth of clothing. Repeatedly requested no hot or warm water and low heat dryer. I emphasized that I was bringing them one month's worth of clothing and that I clearly did not want anything to shrink. I was met w/ smiles and "no problem". Once I picked up my clothes and tried on the first item...shrunk, tried on the second item...shrunk, tried on the third item...shrunk. EVERY SINGLE ITEM SHRUNK: 29 Munsigwear underwear, 23 Lands End Crew Shirts, 23 Nike Activewear Shirts, 21 Gold Toe Dress Socks, 19 Nike DryFit Workout Socks, 18 Lands End Exercise Shorts, 16 Champion Sweatshirts, and 2 Champion Sweatpants. I was told they can rewash it and the clothes will "spring back" to their correct size. I let them do this and my clothes did not "spring back" to their correct size. I even brought in brand new Munsingerwear underwear, Lands End shorts, and Champion sweatshirts and lay the new next to the shrunk to show the difference in size. But they could not "see" the difference. They refused to do anything. I asked them to at least replace the shorts. Again, they refused to do anything, stating the shorts look fine, the tight fit I am experiencing is "in my mind". Well unfortunately my only recourse is to dispute the charge w/ my credit card company and share my story on social media. As I stated earlier VERY VERY BAD...STAY AWAY!! read more