Best place in town for service and parts Aaron and phoenix are great at what they do parts manager is rad as well. Totally recommend this place for bikes , service and parts. read more

Factory Powersports - Motorcycle Repair Near Me - Las Vegas, Nevada

I came from out of state to buy a yfz450r. Everything seemed good until I later reviewed my contract and noticed Steve had moved numbers around after we had agreed on a price. He over charged me by $700. I have been back and forth on the phone with him and he made a claim to pay the $700 towards my loan which never happened. Be very careful doing business here. read more

I used to walk by this dealership often and was genuinely interested in their UTV's. Recently, I noticed a change in how their parking lot is set up. A large overflow area far in the back that was previously unused is now lined and blocked by cars near the entrance with tow away signs warning anyone going in, they also freshly painted white parking lines on the ground in front of the entrance to create artificial resistance. At the same time, the adjacent coffee shop consistently has far more customers than available parking, and people had been using that overflow space without affecting the dealership. Seeing the space restricted made the overall environment feel less welcoming and less community-friendly to me. Because of that, it changed my perception of the business, and I no longer plan to purchase from here in the future. read more

The customer service at this place is lacking, their follow up and follow through is non-existent, and the overall feel of the place is just shady. I am in the market for a waverunner and when I visited, I had questions the salesperson could not answer. Wrote down my information and never called with the answers. I figured, maybe he's new and gave the benefit of the doubt. I called hoping to get someone else and sadly, same person. I have since left multiple messages and have gotten nowhere. If I am trying to spend that kind of money, you'd think they would be more attentive. I am happy I didnt jump into something and later be screwed by their lack of professionalism. read more

On a 27k-mile service or even a Dealer Inspection I believe the dealer should test compression. If you pay for this service and later find out there is a worse issue. The engine is burning oil and the intake is full of oil as well as the air-cut off valve. The dealer wouldn't know this but would charge you to replace and buy services costing thousands and get down the road burning oil with a whole different problem. Not to mention leave the valve cover gasket leaking, empty coolant, and missing button screws to the bodywork. Update: 06/29 performed a compression test and leak down test on my own. 95psi mean, 97.7% leak down test mean. The valves must be timed wrong or else this engine should've never been serviced. read more

See all

My experience with factory power sports was smooth. David was great again. On my side again. Bike I was interested in still available and wanted to get it sold. David as well as with the help from Steve quickly got me approved and owning the bike two days after my first inquiry. Both Steve and David were extremely accommodating with my work schedule as well as working with me on delivering the bike. I absolutely recommend this dealership if you are a true buyer. Appreciate you guys! read more

Factory Powersports - Motorcycle Repair Near Me - Las Vegas, Nevada

I don't normally write reviews but I was driving past the Dealership one day and decided to stop because the bike i recently purchased was do for an oil change. When I walked in, Frankie took care of me immediately and he helped me with a bunch of questions. He was very friendly compared to what you typically get. I normally went to to another place for oil but the hospitality I received from Frankie made this dealership my main shop from there on weather it's seals, oil, ect. Since then I took my bike in for carb rebuild and other miner things, Charles as well as Frankie took great care of me. read more

I was there in June 2025 to perform maintenance on my 2021 MT-09 which ride from San Francisco to Las Vegas. They performed chain maintenance as requested it they also fixed a recall issue that was bothering my bike which they did great on. I highly recommend Yamaha of Las Vegas for motorcycle maintenance. read more

After visiting a few dealerships and having a bad experience we found this Yamaha dealer. They got my daughter into a 4 wheeler for reasonable price without all of the hassle. Sales person was knowledgeable and closing the deal was easy. Thank you for your honest approach to doing business. read more

Factory Powersports - Motorcycle Repair Near Me - Las Vegas, Nevada

Unprofessional! Guy answered the phone hung up after being put on hold. After recalling he acted like he had something better to be doing then helping me and sighed on the phone then hung up before i could finish talking. Ive purchased many things from Yamaha. My son has a pw50 and we needed a part and we usually get it from them and they now have completely lost our business. read more

This place is shady and unprofessional. Do not come here if you are looking for honesty & good customer service. My initial experience was terrible compared to the few places I had gone to before. Absolutely NO customer service.. We were there for about 15 minutes until someone helped and he was rude. We came back only because they were the only place that had what we were looking for. Steve (the manager) gave us multiple deals (during this time, the employees turned off all the lights in the building-- very unprofessional) and any time I had a question, he was very standoffish. The final question I asked (relating to all of the final fees).. He responded with a condescending "got it??" I would NOT give my money to this place. Go anywhere else honestly. read more

Service department review. Took my 2023 x3 in that still had factory warranty for a very specific problem with the cvt. Had two different people there tell me it needed to be cleaned and not seem to listen to problem I've actually been having, they went ahead and cleaned it and charged me for that. First trip out my problem is still present. I call them and let them know they say bring it in and they'll figure it out but shouldn't they have don't that the first time. I won't be going back. read more

Seriously the worst dealership i have dealt with recently. I never dealt with a dealership that didn't want to sell you something. I wanted to buy a brand new R1 and wanted to finance. It took them 1 week to reach out to me after filling out a credit app and making contact with a salesman. It took me reaching out to them multiple times for them to even start the process. The finance manager would not even reach out after numerous calls. The salesman wouldn't reach out after calls and texts. This dealership gave me the cold shoulder and don't care about selling me a bike. I would not recommend doing business with a dealership like this. Everyone there needs to be fired and replaced with people that actually want to sell bikes to serious buyers. read more

Back on 9/23/2023 I wrote a review that you should read, t will make things clear. I got an estimate from Yamaha of Las Vegas for repairs. The estimate was $3,758.51. After several months of no action I removed the bike and took it to Proshop Motorsports in Henderson where the exact same work was completed for $2,216.53. EXACTLY THE SAME WORK. If you are needing repairs, or maybe anything else, it could be worth a lot of money just to get a second opinion. read more

HORRIBLE BUSINESS! Do not come here if you are looking for a good deal. They don't value their customers, sales manager and sales team are all very rude. We were looking to buy a couple R1s, 1 2025, 1 2024. They tired bumping up the numbers more and more after they had already told us the numbers they day before. Once we called them out on it they got mad and hostile. On top of that one of the sales person is shady, told us they didn't have a 2025, talked to the owner and found out they did, sales person was trying to save it for his buddy. I WOULD NOT SUGGEST THIS PLACE TO ANYONE. We called the Powersports dealer down in St George, we got an out the door number that was almost 4.5K grand cheaper for a brand new 2024 R1, so we got up left and put a deposit down on it. If you are trying to save some money and want good customer service then I would suggest making the hour and a half drive there instead of here, it was well worth it to us! Take my bad experience and save yourself before you come here. read more

Terrible sales manager. I wanted to buy the only r1 on the lot Monday jun 17th. Offered cash or finance wanted the bike. Denied from selling under a confident contender. I respected that. I called the next day wanting to buy the bike. Was told they couldn't get ahold of the initial buyer figured he was working. Again wanted the bike I'd buy right then and there. Gave up on them late tues the 18th when I didn't hear from them. Heard late wed the 19th bike was still not sold. Hopped in my truck thinking hell yeah I got this thing. Half way there was smart enough to call about the bike. The sales manager who's I spoke with gave the potential buyer another 2 day hold to talk with his wife while I was 100% in. I spoke with David my first two times trying to buy the bike. Def seemed like he was on the same page with me let's get this thing sold. The damn sales manager is a dumbass. I feel bad for his employees. Bike would've been sold that Monday. I do believe that bike is still there 7/3/24. To the owner I believe you have an extremely incompetent sales manager. read more

1 stat I have go back at least 5 times just to get the bike back and forth Is waisting my time I'm 12 miles away and Steve walker want me out of his office to do the paper work and he added a lot of fee for the closing amount bike price and very poor communication İm not coming back here very bad customer service read more

Names have been changed so people's feelings aren't hurt too bad. Take your chances here if you want. By the looks of the other reviews on here, it looks like it's 50/50 of good experience to horrific. I went in with the purpose of "just browsing". A 2012 Harley-Davidson soft tail slim was in the showroom and it caught my eye. Salesman Penelope approached me hyping the bike up (as they normally do). When I asked about pricing. He was surprised to find that it was sticker priced at $7999. I asked if he could put the numbers on paper for me. Upon his return, he informed me that someone messed up bad and that it's actually $10,500. However they would honor that price to me as he handed me the paper showing outgoing price of $10,385.83. I told him I needed to think about it. He proceeded to tell me that if I didn't purchase the bike today, the price would go up and that the person in charge of the website is already making the changes. I stated that I would then take the day to think about it and get back to him on the same day before store closes. He then replied with "I'll give you until 3pm to decide or else it's going to be at $10,500". Sales techniques. I left the store at approximately 11:30am. At 2:30pm I called Penelope and told him that I would go for it. He sent me a link to me so that I could input my information for financing. A friend of mine met me at the store to look over the bike since he was a former Harley-Davidson mechanic. My friend stated that the bike looked like it wasn't serviced and barely inspected based on findings of his knowledge of where he would have worked on. He asked Penelope about it and Penelope was confident in saying that it was serviced/inspected and good to go. My friend then pointed out that the tail light and turn signal were out as well. Penelope, probably embarrassed at this point, responded with "The bike will be looked over and serviced before leaving the store." Moving forward, Penelope was no longer the enthusiastic sales person he started out to be in the beginning and limited his presence to us. He went on to other customers and even sat at his desk whenever not busy. I had to walk over to him if I had questions. Finance department came back with the result of me having to have a co-signer. My friend who had purchased cars, bikes, and a home was willing to co-sign for me. But then they told us that his account was "too new" and that he doesn't qualify to co-sign. At this point Penelope is informing us of all this. We were confused. I asked what if it was my friend purchasing the bike in regards to wondering why would he'd be able to purchase it but not as a co-signer but Penelope interrupted and stated "not going to happen". WOW! Guess he had the last word. (Blue falcon) 3 days later I checked their website and saw that the bike was still priced at $7999. Coming up with a solution to purchase the bike. I called Penelope to see if it was still available and hoping I would be able to get the same deal. He informs me that the bike is currently pending for a friend of his boss. I really do appreciate his honesty as a customer. Finance department Rebecca said I should had put a deposit on the bike that day, but due to my sh!*ty credit, things just didn't work out (his words). At least he said sorry that things didn't work out afterwards. Lesson learned. Sh!*ty credit, bad service. I can't blame them. read more

Factory Powersports - Bill of sale - Motorcycle Repair Near Me - Las Vegas, Nevada

See all

2nd time at this dealership for a service on my R7, that I also purchased from this dealer. The staff are all super cool and love talking bikes, Devin helped me out with my service today and he was great! Kept me updated on the bike and it was a super smooth process. They told me 5-6 hours for service, the bike was done in 4 1/2 hours. They also installed a quick shifter and quad lock phone mount for me. Great place for service or getting a new bike! read more

Factory Powersports - Quick shifter - Motorcycle Repair Near Me - Las Vegas, Nevada

See all

I made a decision to give second chance This place was the most honest customer service I had a rope in my Jet ski and needed to be service and fix to my vacation. I called them first to see if I can bring it over and when The guy name ( Doone ). Was extremely professional And felt trusted all the way with him Left it for service and 5 days later it was fixed Whoooooo a appreciate the best and honest service Doone. You are my guy Thanks again........ BEST IN LAS VEGAS read more

Factory Powersports - Motorcycle Repair Near Me - Las Vegas, Nevada

See all

NO NO NO NO NO BATE AND SWITCH AND LIARS!!! NOT REG WITH BBB AS I TRIED... SO I MESSAGED CONTACT 13.. Yamaha Of Las Vegas / Can-am Sea-Doo Of Las Vegas... 7202 S. Jones So...I just got blindsided by the above company!  And they charged me $2.50 for a Water Lol...yes a bottle of water...paid it! And was going to even Tip 2 of the guys $50.00 each cause I was excited... YAMAHA...after calling me and giving me an OUT THE DOOR price...of $19,400 for 2 Yamaha Waverunners Ex Sport and the double trailer with some goodies included...I drove up there ready to sign and drive....at the 19,400 price and THEN, said I had to pay 360 for ea. Watercraft for the Lifetime Battery...who pays for that? Not me...They said it was Mandatory! AFTER THEY SAID OUT THE DOOR...THEY SHOULD HONOR WHAT THEY GAVE ME...or I would never have drove there and wasted my time....I called a around a few places and was told that it was not mandatory and I was getting ripped off...Bad Bussiness Practice.... It's summertime everyone stressed out about Corona Virus and Now...This!!! I'm Sick...and unfortunately they were the only ones who had what I wanted...Can You Help or let others know what they are doing?  Thank You Stay Safe read more

Factory Powersports - Go to Pro shop on Lakemead! See Ryan! Did by phone. They even offered to deliver them... got everything I wanted with an extra 1000 off - Motorcycle Repair Near Me - Las Vegas, Nevada

I recently purchased a 2022 Yamaha R7 from Yamaha of Las Vegas- my very second bike. The purchase experience--beginning to end--could not have been better had they given the bike to me for a dime (not true). Yes, I could have found an R7 at any other Yamaha dealership not really, but the quality of the customer service exhibited by everyone at Yamaha of Las Vegas was beyond the norm. That said, I offer generous kudos to my salesperson, Dee and Travis, who professionalism and knowledge was evident throughout the process. You won't catch me saying Yamaha of Las Vegas the only place that will put a smile on your face, but they definitely deserve the opportunity to win your business. I'm satisfied. And I'm not the easiest customer. This is my first bike here at Yamaha of Las Vegas and I doubt it will be my last. read more

Factory Powersports - Motorcycle Repair Near Me - Las Vegas, Nevada

Walked around and never got a greeting or offered help. Nobody in the store aside from employees being loud and unhelpful. I'll go to Ridenow instead for my purchase. read more

Factory Powersports - Motorcycle Repair Near Me - Las Vegas, Nevada

I made an appointment with Day Owen to have my engine looked at, oil changed and any additional maintenance for my 2022 scarab boat. The reason why I reached out to this dealership is because they are listed as an authorized seller/service department for scarab boats. Day made my appointment for two weeks out and then when it was time for my appointment canceled and schedule it for additional two weeks. She explained to me that they are brand new scared dealership and they are not authorized to receive parts. They are working on their application. The reason why I am giving them a one star is because they should never have made my appointment If they are not authorized to order parts or do not have the capability to work on scarab boats. They should remove scarab from their website until they are completely up and running and don't give false hopes to customers read more

They charge you more if you're paying cash. No joke. They add a 4% charge if you're not using their financing. Unbelievable. Test drive is not allowed. My son had cash and wanted to buy the motorcycle today. We got there and he was told he needed to apply for a line of credit to avoid the 4% fee. I said he's 21 and a full time student. He doesn't have a job or credit and the sales guy said well he didn't tell me that. But why would he need to tell them that when he has cash? Then after 30 minutes the guy comes back with a ridiculous amount they want for the motorcycle. Oh and they wouldn't give us a copy of the proposed bill of sale. They said we could take this pic. Freight? I've never seen anything like this. Oh and that warranty fee is for the battery but it's not optional. A factory warranty for the motor etc. was another $1300. read more

Factory Powersports - Insane fees. - Motorcycle Repair Near Me - Las Vegas, Nevada

Great service and friendly staff. Andrew in sales was incredibly helpful answering my questions over the phone and equally as friendly and professional in the showroom. Steven, the owner, is also a pleasure to do business with. read more

Worst thing about this place, sales folks make deals the management won't honor... Best thing about this place, they will match BRP pricing on parts, if you show them that their parts prices are higher than BRP... Other than that, they seem nice... read more

I purchased a jetski last year and the process was very frustrating especially since I was coming from out of state. They gave me a bill of sale and said I could only pay with a cashiers check. Once I got the check, I called in advance to let them know the date I would be there to get it. You would think with advanced notice that they would get their ish together and have the ski ready to go but apparently that's asking for too much. I arrive on the date I told them and the sales guy said he didn't actually think I was coming and almost sold the ski out from under me even though I had given a $1k deposit. Anyway, I give them the check and after about 30 minutes of waiting they tell me that they can't get in touch with my bank to confirm the check. They never told me that they had to confirm a cashiers check and my bank was closed on a Saturday. They tried to tell me I couldn't take the ski until it was confirmed which would be Monday. I almost lost it on them as I drove 8 hours and had to be at work Monday. Finally they figured out a work around. However, they never even prepped the ski and made us wait almost two more hours for them to "thoroughly" look at the ski which is an absolute joke considering it had less than a quart of oil in it. As if that wasn't enough, they wouldn't give me the title or registration AFTER they took my money and had me there for a few hours. They made up some BS story and said it would take a few weeks to get it back from NV dmv which ended up being a complete lie. After over a month and no word from them, I call and follow up and the girl says she has my paperwork sitting on her desk. She said that she still had to send it for registration in NV and I reminded her that I live in CA so I do not need it registered in NV. Seemed to much for her to comprehend so she said she would have to call me back and did not. I had to keep following up and finally got a different answer and another lie. They finally sent me the title and it was not even under their name. They had the ski for months and never transferred title to their name and made me wait over a month and a half when the ski was expired so it was a risk to use it. Completely unacceptable and horrible business. Lastly, they charged me for several things they never ended up doing such as a setup fee and registration, and things I did not ask for such as a Bs warranty. I've asked for a refund and no surprise they haven't returned my call. Super shady business with horrific and non existent communication. read more

Walked in the place ready to buy a 2024 yz450f but apparently they don't like selling things the entire conversation I felt like the worker had better things to do so politely let him know he was not helpful at all and left I'll take my business somewhere else read more

We got a flat tire and Billy came through took the time out of his day to change our tire. Great customer service thank you brother

Matt, Dakota, and Gino were all super helpful and answered all the questions we had when buying our new R7 last week! Highly recommend them. I'm super stoked! Thank you guys! read more

Factory Powersports - 2023 Yamaha R7 - Motorcycle Repair Near Me - Las Vegas, Nevada

Came in with our bike today. Had an appointment . We called way ahead of time and called to get quotes around town. Quote was $384 for valve adjustment and spark plugs. I needed labor only as I had all the parts. I can't press enough how many time I clarified this ! On the phone "are you sure it's got both these things, the labor for both" the girl said, yes the spark plugs are easy and right there. It's not about the price it's about the fact that they wasted my time and quoted me the WRONG price . Yes it's a quote but they literally only gave us half of what they charged AT THE APPOINTMENT time , wanted over $600 for the work. How about give an accurate quote or at least come in close instead of wasting peoples time. It's a pandemic and people need to save up money to get the work done which is what we did to be able to pay in full for their services. read more

Probably the worse experience I've had at a dealership. I went in about three weeks ago to finance a can am, went ahead and submitted my application for it. Throughout the whole waiting process not once did I ever get a phone call from Steve first regarding anything. I had to reach out to him numerous times, he even said he'd call me early morning the next day but I didn't get anything from him even gave him an extra day after the weekend, still nothing. Last time I remembered I was trying to buy something from them not the other way around. After the couple weeks of waiting they told me the can am I wanted had been sold because a gentleman had applied for it a week before I did. If that was the case why don't you remove that vehicle from your website or set it aside as a pending purchase before having other customers apply for it and run their credit when you know it might be sold. For anyone looking to get a side by side I'd Highly recommend you go elsewhere their service and communication is horrible, I was able to find a can am elsewhere with everything going smooth and also better interest rates ! read more

All I can say is great things about Matt Holt and his team. They were very helpful in finding the right rig for our needs. I went to buy the X3 and because of having multiple back surgeries Issues getting in and out of it. Matt went above and beyond to help us by showing us the defender hd10 max and it ended up being perfect for us. I can get in and out of it just fine. This rig has never had issues getting anywhere we have pointed it. So thank you Matt and the team for treating me and my wife amazing. read more

See all

Huge shout out to Dave! I had a question regarding a yz250 carb float measurement (carb was pissing fuel issue). I had brought the carb in just in case and he confirmed it was definitely off and that I needed to clean the carb due to the green residue indicating it needed a dip. They were out of the yamaha dip but I ended up grabbing some from O'Reillys near home. I changed the spark plug, cleaned the carb and adjusted the float height to 6mm and assembled with my fingers crossed. Yay no fuel leak and got her up and running! If anyone needs parts or a rebuild kit this is where I'll be headed! Thanks, Dave! read more

Travis the finance guy doesn't give 2 shits about in house customer service. I was there for 5 hours today and 2 people went into finance before me after I was approved and he could give a damn less. All he did was offer 2 free shirts. BFD. POS in my book read more

Day Owen is the Best!!!! I purchased a 2022 Ryker 900 sport and my cold air intake fell off of my bike on the freeway. I know nothing about bikes, so I took the part back to Yahama and Day Owen helped me right away! Not only did she help me, she also helped me understand why the part fell off. She ordered me a new part and her team assisted me with the rest of my needs. Service like this is missing today and it's such a pleasure to receive Outstanding service!!!! I personally recommend buying all of your can am bikes and parts here!!!!! read more

Factory Powersports - Motorcycle Repair Near Me - Las Vegas, Nevada

Love this place. Nothing short of the best. Top tier vehicles, staff and accessories. If you're looking for a Yamaha, can am or Seadoo there is no other option in town! They've fixed my vehicles countless times. Matt and Russ are professional and knowledgeable. These guys get the deal done! read more

Factory Powersports - Motorcycle Repair Near Me - Las Vegas, Nevada

Bought my 2020 RR max from this dealer Matt was my sales person and I believe he is also the manager of the store completely professional and I was in and out in under half an hour with the sale of my car had a few issues with some paperwork and Matt went above and beyond to make sure it was resolved within the same day so I can get my Arizona registration read more

Factory Powersports - Motorcycle Repair Near Me - Las Vegas, Nevada

Good purchasing but anything after was horrible. Had to contact hq to get a stupid refund on my extended warranty. Hounds you with texts after purchase to leave a positive review. This is what happens when you hire your whole staff from ride now. read more