Nathan, the manager of this business is clearly unprofessional. Not only does he LIE to his customers, he will threaten you if you make any honest reviews about his company. I have never meet Nathan in person, only conversation on the phone and via email. Nathan calls me "mental." That is his right and opinion; kind of like my review is my opinion and I have every right to tell the truth. Apparently, Nathan does not like nor allows or care about people's opinions about his company. If you leave any bad feedback, in his opinion your considered "mental." Nathan contacted me on 9/19 @ 4:34pm via my office phone. Immediately he was hostel and threating towards me, Calling me an "A** Hole" & "Fag**." He further more told me to come to his place of business and he would "let me have it." While his response is welcomed, it's full of untruthful information. First of all, he can investigate me for alleged threats that never occurred. I welcome any investigation because the truth is that Nathan contacted me via me several time and threatened me. I have not contacted this company, since I wrote my reviews. Secondly, the service that he described is WRONG and Nathan is lying about the service performed. Nathan says in his comment above, "We noticed Kevin Smith's hostility towards us when he approached us about painting windows. We informed Kevin Smith that all windows, that receive custom paint, are always completed by the manufacture, and is our policy, due to the fact that it would void the manufacturer's warranty." Either Nathan does not know what is going on or if he is making up lies in attempt to make his company look better. The fact is that I actually purchased 7 windows and had they installed, that is it, nothing more. At no time did I approach, ask, request, or speak of any paint work to be done to my windows. This clearly shows Nathans unprofessional ways and lack of customer knowledge about what is going on with his customers. It also shows his shameless attempts to turn the blame on the customer. LIES after LIES!!!! I am a business owner and I believe no company is perfect! I personally made attempts to contact this company and I had given them the opportunity to fix and to acknowledge all of my concerns before posting any reviews. How you handle these issues and concerns goes a long way in customer service. To use slander, vulgarity and threats because they did not like my review is not only unprofessional, it's unmoral. By replying to online reviews and telling people that the customer is mental or sending emails and degrading customers is POOR CUSTOMER SERVICE and shows me personally that this company cannot handle customer issues. My review on this site and Angie's List is accurate and 100% honest. Nathan can call me crazy, mental, weird or whatever but it does not chance the fact that they provide bad service and they deserve the review I give them and more... Others my think differently and that is there opinion. The following is an email I sent after Nathan called and the one I received back from there general manager. Hopefully it sheds light on their professionalism; again, how you treat and react to people goes a long way. (By the way, I know I am not a great speller or great with grammar, it doesn't bother me) On Wed, Sep 19, 2012 at 5:24 PM, Kevin Smith djxray77@gmail.com wrote: Your company is based on lies and false promises. It is my option and I have a right to tell other. If you were professional, you would follow through and handle people with respect. Calling people Ass Holes and Fagots goes a long way. I hope you're happy with yourself for doing so. Like your request, DO NOT CONTACT ME AGAIN. If you do, I will turn over the recording from our conversation earlier to the Carmel PD and you will be charged with intimidation and harassment. I hope for you, you grow up and learn how to manage people and a business. You took something so professional and turned it personal. And by the way, DO NOT EVER THREATEN ME AGAIN!!!!!!!!! On Sep 19, 2012, at 6:17 PM, Nathan Brown nbrown@factorydirect4homes.com wrote: Ever heard of spell check? Did you even graduate from high school? Your grammar sucks...No response is needed for a little man like yourself. This would be a good time to STOP emailing...If you have any brains bub. In conclusion, I believe that all consumers should have the right to review any company they have contracted. I as a consumer WILL NOT be bullied, intimidated or threatened by any person in any business. I have a right to voice my concerns in hopes that other see what my experience was with this company in hope that they can understand what other consumers have gone through. This is solely may experience with this company and while I will NEVER USE OR RECOMMEND this company to my worst enemy, you may have better luck. I just hope you are not fooled by Nathan, his comment and his companies POOR SERVICE, UNPROFESSIONALISM and the LACK OF RESPECT. read more

We bought windows from Factory Direct and from the research I've done they have the best price. Price: The price is the best I've seen after calling out 5 windows companies. I've seen pricing from other window companies from 289 to 1,500. I'm not joking when I say 1,500.00 either. I can't beleive anyone would pay that much for a window. Factory Direct had a price of 159.00 and we added a few extra's that we wanted, with that said we still saved thousands by going with Factory Direct. Products: Every window company that came out to our home only had one window to sell us and told us why it was the best. At Factory Direct they offered to show us all the windows they carry. We were able to choose from over 9 windows from 4 different manufacturers that were the type of windows we were looking for. We liked comparing them all to make sure we got what we wanted. Service: The installers were GREAT! They employ their own installers which made it nice. The installers took their time and made sure to do it right. We had Mike and he had over 29 years of experience installing windows. Mike was very nice and cleaned up after he was finished. Check this company out on Angie's List, and the BBB, you will find they have great reviews. These are the reasons we went with them. You just have to sit through all the long hours yourself going through demo's and presentations like we did from other companies which can take upto 3 hours. Factory Direct only took 25 minutes. Good Luck!! read more

This company was great from the time we called for an estimate to having our windows installed. They came highly recommend from Angie's List and the BBB. We called them out to our home for an estimate in May, the great thing was they didn't try to sell us, they answered all of our questions, showed us all the windows we asked about, and helped us understand the process when purchasing new windows and how they are installed. We called Factory Direct back out about 3 week later to purchase windows. The price was great, it was the best price out of the 4 other window companies that we had come out. Somebody came back out to our home for us to sign the purchase agreement, and go over everything once again. They said it should take about 3 week for our windows to come in. & our windows were installed within 3 weeks.The installers were very nice, we got Mike which is one of their best installers with over 29 years of experience. Our windows are better than we ever expected! We also have a lifetime warranty with a non-prorated warranty.Thank you so much Factory Direct! read more

I recently had windows installed by Factory Direct, and I must say they did a phenomenal job! As an engineer, I conducted extensive research on quality, installation methods, and product ratings before making my decision. Factory Direct not only offered the best price but also exceeded my expectations in terms of quality. Having replaced windows in my previous home, I knew exactly what I was looking for, and Factory Direct delivered on every front. The installation team was professional, efficient, and attentive to detail, ensuring everything was done to the highest standard. I'm incredibly pleased with the results, noticing a significant improvement in both energy efficiency and the overall look of my home. I highly recommend Factory Direct to anyone in need of new windows. Their combination of quality, price, and exceptional service is hard to beat! read more

From our first contact with them thru their visits to our home for pricing, measuring and installation, it was a completely enjoyable experience. Nathan was knowledgeable of the product and procedure and we never once felt pressured or uncomfortable in any way with the company or people involved. The gentlemen who measured and installed the windows were professional and friendly. We never once felt uncomfortable having anyone from this company in our home. Every one of them was courteous and even went so far as to remove their shoes at our front door. The installation went flawless and was completed in one day to our surprise and satisfaction. This is a great company who we would highly recommend for your door and window needs. read more

Factory Direct and their employees were a pleasure to work with. When I submitted a request for an estimate, they had contacted us within 24 hours and we had an estimate within the week. I was pleasantly surprised at their promptness when the work was to begin. They set the time for arrival at 10:00 and they arrived exactly at 10:00. The insulation crew were polite, respectful, very friendly and did very detailed and high quality work. They cleaned up everything after the windows were installed. They also walked around the house with me to make sure everything looked great! I would highly recommend Factory Direct. I was extremely happy with the outcome my windows look great! read more

The consultant came to our home and measured all the windows and gave us a price. There was absolutely no pressure to buy and he left us with brochures. A few weeks later we called and purchased the windows. Three weeks later the windows arrived and they were installed in one day. The workers were extremely courteous and cleaned up everything very well. The quality of the workers was the most impressive. The detail work is outstanding. Each time we called him we either got thru directly or he called us right back. This company communicates well. I have already received 2 follow up calls to make sure my windows are still looking great. read more

The price was excellent. We shopped around for awhile. & Factory Direct was by far the best price. The general manager came out personally and measured all the windows, talked to us and helped us to decide which windows to go with. He did more than expected in terms of customer service. He did not pressure me at all. I called back about a week later and purchased the windows. They called me to schedule insulation. Mike came out to install my windows, he was great and he did such a fabulous job on my windows. Factory Direct had such great customer service and you could tell they really wanted to help you, not pressure you to buy windows. read more

Factory Direct came out to our home and gave us a great estimate plus gave me free premium low e and argon! We even got the Master Installer to come out and remeasure the windows. They custom ordered our windows from the factory and installed them. We love the way the trim looks!! The whole process was very simple. Factory Direct gave me a great price and I did not feel any pressured at all to buy the windows. Factory Direct installed them very well and did a great job with the trim. Only took them a day to install all of our windows and the installer was very percise with his work. Plus they were installed earlier than I expected! A+ read more

The whole experience with Factory Direct was wonderful. The sales person came on time, measured the window area, discussed all the options and quoted me. He did not do a hard sales pitch, (which is a plus for me) he thoroughly knew his product and was very easy to work with. He was there for about 20 minutes. The installer came out to double check the measurements before placing the order. The installers were great. They were at the house first thing in the morning, covered everything in my sunroom with plastic, removed the old windows, put in the 7 windows and completely cleaned up the area inside and out. The windows look great! read more

I was absolutely pleased with Factory Direct. Mike and Barry were both very friendly and straight shooters. They had a great sense of attention to detail and they communicated well. They were here when they said they would be and they finished the job when they said they would. They cleaned up the work area every day and they were very pleasant to work with. We had good results in the end, I trusted them, and will use them again in the future.I have even told my family and friends about them, I would recommend them to anyone! read more

We received estimates from five different companies. We chose Factory Direct Home Improvement because of quality, cost, and knowledge of the salesman. The employees of Factory Direct were very knowledgeable and provided me with excellent information. The cost was by the best out of all the 5 companies. The quality of the windows were top of the line. They were very detailed in their approach to installing the windows and they were very patient with us. I would recommend Factory Direct to anyone looking for window replacements! read more

Amazing! We couldn't have asked for a better experience from start to finish. From the sales representative, Barry, to the installation crew, Mike & Tim. Our interaction with this company was excellent. Everyone was professional, friendly, considerate, family friendly and did high quality work. There communication was awesome as well. The installation crew made window replacement looks easy. Our home looks updated and is more energy efficient. We recommend Factory Direct to anyone looking for new windows!! read more

Great company, unbeatable prices and quality on replacement windows. I have used them and referred them to several friends who purchased their replacement windows from them too. We all are very pleased with their products and courteous and professional staff. Great investment in a property with older original or cheap single pane windows. They'll lower your energy bills and increase the value of you home!!! read more

Both the ordering of the windows and actual replacement went very well. Consultant and installers were very punctual and knowledgeable. Insulation took just under 6 hours, which is less than expected. Both the consultant and installers were careful to review their standard checklists with me to make sure that I completely understood what would be included with the work. read more

I would have to agree with Jack. This company does have the best price and quality in the city. I have 13 rentals, and I have replaced the windows in 4 of the 13 properties. Factory Direct did a great job, and no problems. I will be using them again here in the near future, that's how I found this review site...I need an estimate for a property before winter gets here. read more

My new windows are Amazing! They didn't pressure me to replace all my windows. They were willing to look at my existing windows and tell me which windows were still good and which ones needed to be replaced unlike the other companies we had out. The installers are great and talked to me like they would have talked to my husband. Great company!!! read more

Overall, the experience was excellent. The tech who came out to provide estimates was right on the button. The price was competitive. The employees that performed the work did a great job, and after the work was completed, the clean-up was excellent. I'm happy with their services and I would highly recommend them to others. read more

I had a great experience with this company! I've had my windows for over a year now and they are awesome. I would call Factory Direct again in the future. They had the best price, and quality that I've found. read more