Apex windows review We recently had nearly 30 new triple-pane windows installed by Apex windows. We are very pleased with the quality of the product and the services provided. The first thing we noticed after the installation was how quiet the house was compared to when we had double-pane windows. The triple-pane windows significantly decrease outside ambient noise. The windows function well and have nice features such as double-hung panes and removable panes, making cleaning easier. Installation services were professional and timely. Out of nearly 30 windows, we had only four with minor defects, and Apex replaced them quickly. It was also nice that the price for the triple-pane windows was as low or lower than double-pane windows offered by competitors. We are happy with our choice of Apex due to their high-quality products, professional service, and reasonable prices. read more

Extremely Disappointing Service and Communication Unfortunately, I cannot recommend Apex Energy Solutions based on our experience. In March 2024, my wife and I purchased replacement windows from Apex after a salesman named Derek came to our home. Derek was professional, knowledgeable, and did a great job during the sales process. We were told the windows would be installed in July 2024, but they were ultimately installed in early October--about three months later than promised. The installation crew itself did a good job, but we had several problems afterward. Some windows were ordered in the wrong size, a bathroom window came off its hinges, several window cranks were not properly attached, and multiple windows--including one that had already been replaced--would not close properly. Jason, Derek's manager, inspected the windows and recommended that some of them be reordered. We were also told that Apex would provide credits for screens that were different from what we were shown during the sales process, as well as for lead abatement that we paid for but which was never performed. Unfortunately, the biggest problem has been the lack of communication and follow-through. From January 2025 through March 2026, I repeatedly contacted Derek, Jason, the local Apex office, customer service, and multiple managers. I was repeatedly told that someone would look into the situation and get back to me. In many cases, nobody ever did. In September 2025, Rakiya from the local office told me that the replacement windows were in stock and that she was working with Jason to schedule the installation. I never heard from either of them again. In February and March 2026, I contacted customer service again and was eventually connected with a manager named Djordje Markovic, who said he would check the warehouse for the replacement windows. Once again, I never received a follow-up. I eventually contacted GreenSky Financial in March 2026 for assistance. To their credit, they were able to get the credits for the screens and lead abatement applied to our account in April. However, as of August 26, 2026, we still have not received the replacement windows Apex agreed to provide. I understand that mistakes happen, but what I find unacceptable is the lack of communication and accountability afterward. We have repeatedly reached out and given Apex numerous opportunities to resolve the issues, yet we have been unable to get anyone to take ownership of the problem. The initial sales experience was excellent, and the installation crew did a good job. Unfortunately, the company's customer service and follow-through after the sale have been extremely disappointing. **After more than two years, we still have unresolved issues with our windows. Based on our experience, I cannot recommend Apex Energy Solutions.** read more

I wish I had read Yelp reviews before hiring as it seems like they don't take care of ongoing issues. 6 months, $10k later, still no door and no return calls and definitely no respect for at least this customer. Repeated promises to call back, lies and poor customer service and I still don't have my entire $10k door completed. My salesman Jamie lied 3x after contract signing and failed to return calls. He said he would come for the service and did not arrive so when there were issues he was not there and would not return calls or texts. The operations manager Russell failed to follow up or return calls for a replacement product. Each time I called, I was told the operations managers are busy and they would return the call at their convenience - this went on for weeks and I asked for someone else and got George. George was an operations manager that actually returned calls, was pleasant and got the right parts ordered. They have supposedly arrived on 8/1, I had a message to call them and only got voice mails when I tried to call and schedule. I finally spoke to Chauncey because he was trying to collect money. He is very kind but he can just tell me that someone will call me back but they never do. It has been a week since Chauncey said Russell said he would call me to schedule. I called back today and a very unpleasant customer service agent named Rick who seems to fit in with the level of low customer service they expect. He told me that folks I spoke to no longer work there and they gave me wrong messages. When I asked who I could escalate to he said his manager Pam but she was in a meeting and that she would call me at her convenience - he wouldn't say today or tomorrow. I told him this is the last time I would call them and he did not seem to care so I am left to report everywhere else I can. Well I have been hearing Russel would call me at his convenience for months - it is clearly never convenient. Steer clear - the door I received is beautiful - at least the part I received is but the customer service I have received is terrible. read more

Do not do it!!! Had my windows replaced by Apex several months ago. The job is still incomplete. They are impossible to get a hold of, don't return calls or emails. My project manager Russell has never been out to see the job and not sure if he even still works there. He is the worst. In the process now of getting my lawyers involved. Horrible experience. Please don't do it. I would rate Apex 0 stars if I could. read more

The windows are cheaply made and their customer service is nonexistent. We have had multiple windows that the seal between the panes was compromised and mold or some type of growth grows in between the panes. It has been a NIGHTMARE getting Apex to replace them (even though we have a "lifetime" warranty) It takes months and months to get them to respond to you. This last time, we had two separate appointments to have one window replaced. And both times, after reaching out to them multiple times the day before and the day of for confirmation- we aren't on their schedule! So frustrating! This all happening after I had to drive downtown and pick up the replacement window myself! I will not use Apex to replace the rest of our windows and I will never recommend them. I wish I could give zero stars read more

In 30+ yrs of doing private residential property management, I've never had a company fail to answer, respond or return a call after reaching out more than a dozen times. This company has zero customer service and clearly does not care about existing customers, warranties, loyalty and honoring their commitment to integrity. Before I was handed this mess by the home owners, I was told their installer failed to show up multiple times and when they finally did, the glass was cracked because it has been in their truck all day driving around. The manager has yet to reach out to me and I am forced to leave this review as a warning to others to avoid them. With ongoing business practices like this, I'm surprised they still exist. read more

I just sent this to the Apex contact us email.... I'd stay away from this company if you have a choice. "Help us please. You've been in the process of installing our windows for the last two months. You have our money and the job still is not done. Could anyone (besides Russell?) contact us and let us know when the broken glass will be replaced it would be appreciated. I have NEVER dealt with a person that is less responsive than your guy Russell. Thanks," read more

Terrible customer service. So bad, theirs should be called disservice. Installed our doors and then had to come back to caulk and put up trim. That was two months ago and now they will not call back. They have promised repeatedly they will be out when I called customer service. Not sure if they are going out of business, but it seems odd. read more

After payment is received, the contractor becomes unresponsive, leaving the customer to work directly with Alside, the window manufacturer. The initial sales presentation, including references and Mark Twain quotations, does not reflect the actual customer experience. The windows are decent, but the installation was mediocre. read more

We love our new windows! We replaced our front, West-facing windows this Spring and have really enjoyed them. The bi-directional opening and sliding screen are some of our favorite features. We love that we can open the top portion to vent the room, something we often do to release shower steam from the bathroom. We've also noticed a huge difference in how hot our rooms get in the summer afternoons. We're so glad we went with Apex; they make great windows and we'll definitely be back when it's time to finish our house. They drop a star for the change in attentiveness after the sale. But they do have support staff here in the US and can be reached on the phone easily. read more

Worst financial setback I ever had. Existing windows were measured (twice), and $8K were immediately deducted for APEX to reportedly "build" my home windows. 9 months pass until a contractor shows to install the new windows. Contractors state the windows will not fit, and are told by APEX to "attempt" installing the closest-to-fit window. They spend one whole day installing the small entryway sidelight, which required significant frame modification, and is left unfinished. They discuss with APEX again and are told to come next day and attempt installing the bigger windows, and that any that doesn't go in will need to be reordered. No way I would allow removing my existing windows with the risk of not fitting, leaving the opening exposed or "patched", in Arizona, until new window are ordered and built (i.e. 9 more months?). Contractors leave with the new windows and my dilemma with APEX continues. After brief communication exchange I'm told a few different stories. That they should fit, that if needed a different crew will be sent, that "some" windows may still need re-ordering, etc. Clock keeps ticking and I'm now in risk of needing to pay $8K + interest, plus risk of APEX executing additional charges to my account, and no windows yet installed. I submit a demand letter to APEX simply asking for a reimbursement and a contract cancellation to avoid a lawsuit. Letter was ignored, as well as all my messages and call attempts. Was told attorney fees to just initiate a lawsuit would be in the $5-6K range, not cost effective to try recovering $8K (considering I'm out of state). In summary, APEX cost me $8K for a bad experience and no new windows. read more

Absolute worst customer service I have experienced in over 40 years of dealing with home contractors. Several months late with very little communication. On the day of 1st install attempt, the installers quickly determined that all the windows (22 in total) were all measured incorrectly and would have to be re-made. Several weeks later they returned and installed all but 1 specialty window and informed that it would be a few extra weeks to get that window done, that was 10 months ago. Still not complete and cannot get any response from anyone at the company including the regional mgr, John Stooksbury. In summary, run from this company and save yourself a ton of aggravation and trouble. At least 2 other companies in the Columbus, Ohio market that have proven track records. read more

It was a bit of a sales pitch but the comprehensive approach gives a true understanding of the quality of the product and the quality of people behind the product. I appreciated Andrew's laidback style. Definitely not pushy. He answered all of our questions. I asked for several different quotes to see what would work best for us and he didn't hesitate to break down that info for me. Price range was unbeatable. Can't wait to have new energy efficient windows and doors. Update Dec 10th: I'd give them negative stars if I could. My original install in July had wrong sliding glass door and 1 broken window. It took 2 months to get the sliding glass door fixed after me calling twice asking for an update. Our salesman, Andrew, did NOT respond to my call or emails. Finally got someone to answer customer service and trying to make it right. However I still, in December do not have my broken window replaced. Apparently it was shipped to the wrong state and customer service said it would be faster to make another. There is no accountability no follow through and no service. This company should be shut down! Absolutely horrible. Do not use this company! I 100% regret it. I am reporting to BBB. read more

sales and installation were fine. Warranty was backup by Alside. I had a broken seal with a sash and it took more than a year with help of sales people to get it replaced. read more

This has been a horrible experience. Do not use this company. I am now 10 months into a large Window replacement project, and still do not have all of my windows, and I am waiting on replacement windows. One window was damaged on delivery and reordered 5 months ago, 13 windows had incorrect window grids and were reordered 5 months ago, and two windows are being remanufactured for the second time because they weren't made correctly for my opening - twice. This is out of an original window order for 39 windows. While the installed windows are a good product, and the initial sales experience was a good one, this company has been a colossal failure operationally. They promise you windows in 8-10 weeks but they don't arrive until 20 weeks later. And heaven forbid there be anything wrong with them, because I am now an additional 20 weeks after the initial install ( 40 weeks or 10 months total now) and still no corrected or missing windows! This has been the worst remodeling experience of my life. read more

My APEX windows are in and I am a happy camper. I had a first rate experience from sales to installation. I love the fact that there is a lifetime warranty, transferrable to a new owner if needed. I love that you can tilt the top and bottom window in for easy cleaning. And I love that you can open for ventilation at the top (the screen can slide up for that. So far, very happy with it all. The installers were very neat and did a great clean-up before leaving. I had a bunch of different vendors out due to the original windows failing (builder grade) and Alex had a top flight product for a very competitive price. read more

Apex will make the sale by lying about every aspect of your project. I spoke to everyone including the VP and they will not stand behind promises that their sales reps make to get the sale, but you are tied to what you agreed to pay no matter what they do. They lied every chance they got an opportunity. DO NOT USE APEX. Save yourself the time and the headaches. read more

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I would not recommend this company. Purchased windows several years ago because one of the reasons was the warranty. Once you purchase the windows it is next to impossible to get a window replaced. When you file a claim which I did twice so far, the company will deny your claim but will not contact you to let you know that your claim has been denied. You have to call in 4 weeks to check the status and when you call them to check the status, you are unable to talk to a supervisor or get anyone to help you. They are not allowed to involve a supervisor for some reason? Unable to get any help of how to measure a window, you are told to hire a contractor to measure the window because they will not send anyone to measure. They sure sent someone when I needed NEW windows though. I probably should have hired a contractor for new windows instead of this company. I am sure with incorrect measurements it will be my fault and still will not get the window replaced. read more

Apex replaced all the windows in my two-story home, and I couldn't be happier with my new windows. They look beautiful and the energy savings is amazing. My electric bill (all-electric home) is considerably less, and my home is much warmer. Before having my news windows installed I had several cold spots in my house, and the furnace ran almost constantly. Apex has many designs of windows, and they will assist you in choosing a style that will compliment your home. These windows were very fairly priced, much better quality windows than other estimates I had obtained yet less expensive. Excellent warranty as well. The installation crew was excellent also. Highly recommend that you give Apex a call if you are looking for new windows. read more

We just had all of the windows in our home replaced by Apex. It took 6 months from time of ordering for them to be received. Installation took two days starting on Valentine's Day and completed the next day. So far, we are extremely pleased with our selected window styles. All windows are triple paned & it is definitely noticeable at the noise reduction difference. An impressive feature of these windows is that you can choose the outside frame color and choose a different inside frame color. We chose our windows to be almond on the outside & white on the inside. Many colors to choose from. We couldn't be happier with this company. read more

The decision to use Apex for window replacement was a great choice. From sales to instillation the process was seamless. It was around 8 weeks from quote to installation. We were kept informed every step of the process and the triple pane windows are a game changer. I would recommend Apex Energy Solutions to anyone looking for new windows. read more

This company will lead you to believe that you are getting custom windows, instead you are getting custom FITTED windows. They are getting their windows from a wholesale company and then putting fillers in to fit inside your existing cut out. The actual glass of the new window will be significantly smaller than your original window glass. read more

We live in Virginia near Washington, DC and Apex Energy Solutions just replaced all of the windows on the front of our house. The quality of the windows is excellent (just as promised) and they look great. Best of all, the price was actually reasonable, unlike more well-known companies such as Anderson and Thompson Creek. The sales professional we worked with (William Powars) was very friendly and delivered on his promises. We would highly recommend Apex to anyone looking for new windows on their home. read more

We had windows installed in the spring of 19. At the time I was told I owe X. Then they come back and say an addendum wasn't included and I owe more. t the same time one window was not set right and is crooked. The sliding door they put in drops a quarter to half inch from one side to the other. The service guy never called to schedule until late November. A new service guy and seems nice have him scheduled to come out next week. They have continued to call for money owed even though job is not done. Attached is a picture of what they call a blemish when done. I call it poor workmanship. Through this have not heard from salesman or management. Cowards! read more

Apex Energy Solutions - Windows Installation Near Me - Indianapolis, Indiana

I would not recommend this window company. We spent around 40k for new windows and were extremely dissatisfied with the lack of professionalism of this company. Our sales person miscommunicated several important facts about the installation of the windows and the instal process. Make sure you read the fine print because despite us talking with him about having to change a few custom window treatments, it turns out we had to replace all windows treatments, which cost an additional10k. The salesman offered us $500 for this and admitted that he led us to believe we would only have to redo a few window treatments. And, it took them 4-5 visits to finish install due to more miscommunications. Since it took so long, the company we financed with, that they recommended, cancelled the contract assuming we didn't get the windows! Apex isn't even familiar enough with the finance company to know that if the install doesn't take place within 3 months of signing, it automatically cancels. We thought it was strange when Apex called and said we cancelled the financing, but were unsure what happened. Shortly after this, Apex, filed a lawsuit against us for non-payment! We just had to reapply for the financing and the payment was once again in place. Despite the poor communication and bad service, if the windows were top notch, we would have been happy. They aren't. They are cheap, screens are not properly fitted and we have not seen any changes in our heating and cooling bills. I would not recommend this company to my worst enemy. Buyer beware! read more