Stopped in yesterday for a pedicure, hybrid gel removal and a manicure. However, due to the service received during my pedicure, I opted not to get anything else done. One thing I noticed upon walking in was how dead it was. There were only three nail techs. When I was as up next for my pedicure, the lady was rushing as if they were packed with customers waiting. And even then the service shouldn't be rushed. I had to ask her to slow down. She spoke almost no English at all. So communicating with her was a challenge. Nevertheless, based off of my experience, I don't recommend and will not be going back. read more

I keep getting a lower service but repeatedly get charged the same amount which doesn't make any sense. That is bad for business read more

Factor Nail Spa - The name of the place - Nail Salons Near Me - Indianapolis, Indiana

If you have an inspo pic they WILL deliver! My daughter was so happy!! Our usual spot was closed for Memorial Day so we came here and it's safe to say we have found our new nail home!! read more

Factor Nail Spa - My daughters turn out! - Nail Salons Near Me - Indianapolis, Indiana

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Long time customer. Very clean and excellent service and quality. Nails last a long time. Highly recommend.

Best experience I've ever had ! I love the owner! Very patient and kind people with the best prices! read more

Factor Nail Spa - Nail Salons Near Me - Indianapolis, Indiana

The best kept secret nail salon. My nail tech "Annie" was great. The staff is very friendly, super clean and she did a great job. There was no wait time. I have been looking for a good nail salon since the one I went to for years @ 116th and Allisonville became too big, busy and they grew so big it resulted in poor customer service and a bit overpriced. I highly recommend you give Factor Nail Spa a try!!! read more

Asked for a French tip deluxe pedicure ($67). From the time I left to the time I got home my feet are bone dry. My toes still has calluses and rough spots along with the peeling skin. Not to mention the massage chairs barely worked. I don't recommend this location at all. read more

Factor Nail Spa - Pedicure - Nail Salons Near Me - Indianapolis, Indiana

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i called before coming and i made an appointment just incase based off reviews.. i asked if they do kids because i have a toddler (i was nervous to bring her) and she said yes.. i arrived 10 minutes late and they took us right in!! both of the ladies that did our manicures and pedicures were AMAZING! mind you my daughter will be 3 in July! 10/10 service with Annie and Sue! read more

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Just found my new nail salon. Brand new shop convenient to Fishers and Carmel. Lots of massage chairs for pedicures and manicure stations too. If you need a place for your wedding party get pampered make an appointment and they will take the best care of you. The shop is very clean and offers endless options and colors (classic, gel and dip- all available) I got a gel manicure and gel pedicure- Amy did a great and detailed job and I'll be back soon. If you stop in soon you can take advantage of their grand opening discount too! If you're looking for a self care day- make your appointment today. read more

Factor Nail Spa - At least 10 spa pedicure chairs. Super clean and inviting. - Nail Salons Near Me - Indianapolis, Indiana

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This is the place to come. The environment is relaxing, great music ranging from hits to chill songs. Staff is so friendly and happy. There's 12 pedicure spa massage chairs and 6 manicure stations. They offer soda or wine (small charge for the wine due to Indiana state laws). Wena, my girl, she shaped my toenails to help out my terribly ingrown toe nails. She's the best and I definitely would recommend her for the ladies who need some help with those painful toes! This a clean, pleasantly decorated, chill, non judgmental salon with excellent staff!! I got a gel pedi in 45 minutes on a Sunday afternoon. I did call ahead when they opened to secure an appointment. Absolutely will be back! read more

I'm not done with my pedi yet, but Leo is AMAZING. He takes his time and actually massages your legs and feet. He also got my ingrown toenails, so that's always a plus. 10/10 would recommend!! read more

This is by far the best place i have ever gone to get my nails done! Michelle, Susan, and Lilly are the best read more

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My husband and I went to Factor Nail Spa for mani and pedi day. It was our first time here. The atmosphere was very clean. The nail technicians were busy, but recognized our appointment time and tried to get us started as soon as possible. read more

Today was my first time at this nail salon and I WILL be back! Susan was my nail technician and she nailed it! Relaxing vibe and clean!

I made an appointment at 6PM. When I arrived about 5 minutes before my appointment, there were at least 4 people were waiting for service and 2 people were at the pedicure stations not getting service for there were not enough workers. I waited for ~20 minutes and ended up leaving. read more

I love this place. We searched for a salon today and stubbles across this. I was nervous since they are new and not a lot of reviews but this was an amazing experience. They technicians are gentle and skilled. The place is very clean and smells great. I will definitely be returning! read more

Factor Nail Spa - Nails - Nail Salons Near Me - Indianapolis, Indiana

I love it here! My bestfriend and I come every 2 weeks faithfully!! We always make our appointment with Annie, she's an incredible nail tech. The entire staff is really nice. read more

I was told the wait would be 10 minutes. They finally got to me after 45 mins just as I was getting ready to leave and forget it. Then, the technician ( a male in his 30s I'd say) rushed through my dip manicure. Oh wait, it wasn't a manicure. If you're thinking having your nails done includes a manicure you'd be wrong here. They don't even cut your cuticles unless you pay extra for an actual manicure. He proceeded to burn me 3x with the drill and laughed about it. My nails are not sensitive person so I was mad and it hurt. Worst of all, after being there for over an hour and a half, my nails look awful. DO NOT GO HERE! read more

Today was first time visiting Factor Nail Salon and I was pleasantly surprised at my experience. Susan was my mail tech and she was very nice and listened to what I wanted. She was patient and took her time. She got the shape I wanted perfect! I truly felt valued. I will definitely be back regularly. read more

Factor Nail Spa - Nail Salons Near Me - Indianapolis, Indiana

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I've been to this salon a couple times. I wasn't a 100% satisfied with my service the first time but decided to give them another shot. I got a pedi and it was great no complaints there. I also asked for a Polish change. I got gel Polish like always. There were only 3 techs there and one left in the middle of my friends nails for an emergency. Fair enough. They got another tech to finish my friends nails as I finished my pedi. I was sat and waited for the same tech to finish my friends set soo she could do my Polish change. During my Polish change she was rushing and not focused on what she was doing.. Needless to say the Polish looks horrible. See through and not smooth at all. And to top it off I was charged 30$ for the Polish change! 30$ I could've gotten a full set for a few more dollars. When asked about the pricing as it says 10 on the menu she simply said its policy!. Ok but I won't be back. You're a lying piece of shit my bill was 70$ I paid my 70 and SAT INSIDE YOUR SHOP AND WAITED FOR MY FRIEND TO FINISH HER TOES.. IF I OWED YOU MORE MONEY WHY WOULDN'T YOU SAY THAT WHILE I WAS IN YOUR SHOP!! I will be back today! read more

Factor Nail Spa - 30$ Lumpy see through Polish change! - Nail Salons Near Me - Indianapolis, Indiana

Can walk in and get great service. Wine makes it a lot better experience. Staff or friendly and go above and beyond in my opinion.

I have been going to Factor Nails for quite a while now. Wena and Susan are fantastic , conscientious, and kind. Once when I wasn't particularly fond of the nail color I chose , Wena told me to come back in and she'd fix it for me. Ray is very welcoming , always ready with an offer of tea, wine or water . It's clean and beautiful inside. I'd highly recommend it to anyone who is looking for a new salon. read more

Look, I'm not someone who typically complains..but I must in this instance. I scheduled an appointment on a Tuesday for a Friday appointment through Facebook. It was confirmed a few minutes after and that was that. I show up at my appointment time on Friday and the employee looks very confused as to why I am there. I explained that I scheduled online on Tuesday through Facebook. The employee pulls up the schedule and shows me my name on the schedule. Then I am told that they can't see me right now because the schedule is all messed up. Apparently someone else, not in the shop, handles their Facebook appointments and was not sending over the updated schedule to the employees so appointments were being double booked and there are only two associates working there. I was told to come back in 40 minutes and then they could see me. I debated if I would wait or leave, however, I drove 25 minutes just to come to this nail salon, so I wait. I come back in 40 minutes as I'm told. I am then told that they can't see me for another 30 minutes. I asked if that an honest estimate because I drove 25 minutes to get my nails down there and if not then I would leave. I was told yes. 30 minutes pass and then I'm told 10 more minutes. 20 minutes passed and then my nails finally get started. My nails were rushed and paused several times so that my nail tech could answer the phone. Another appointment comes in and are told they can't be seen today and to come back tomorrow. My nails finally get finished and I pay and leave After inspecting my nails for the night and in the morning, my nails are not great. Very thick and in consistent. Nail polish all around my cuticle and my nails are very sore the next day. All in all just not a good experience and I don't know if I'll return. I know there is a lot going on with COVID, but please get in touch with whoever handles your Facebook appointments and get the issue resolved. read more

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I've been bouncing around from place to place, never really feeling the vibe at any particular salon enough to make it my regular spot. Hopefully Factor will fill the void. The aesthetic is gorgeous, friendly employees and most importantly- it's CLEAN. I usually get gel manis but I decided to try the dip powder since they're offering 25% off on Sundays for a limited time. I'm please with the way the color turned out. I think the mani part could have been a little better. Mi Nails is very good at trimming cuticles, etc. I always feel like I'm leaving there with new hands. If you look at my attached pics from factor u can see some missed spots. I will definitely return, but I'll likely make an appt so I can choose the tech. read more

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I am SO happy with the service I receive at Factor. I've tried a handful of nail salons in Indy and they're by far my favorite. Really friendly staff and excellent nails! read more

The WORST place to ever go and get your nails done. They messed up my manicure and pedicure. So I messaged the owner, I was told to come back in and the service would be free. I showed up to my scheduled appointment time. Let them know why I was there and showed them the pictures. They started on my feet first and then after my nails. A nail tech came up to me stating as my nails are drying that I don't need to pay anything. As I go to leave I was told I needed to pay for the pedicure.... So I pulled out the message from the owners stating the service was free. They were so disrespectful and rude. The whole time I was getting my nails done REDONE they kept trying to up charge me on other services that I respectfully declined. They wanted more money regardless and we're not going to stop until that happened. They were extremely misleading. I will never come back! Added photos of my "fixed nails" I had to pay for AGAIN. read more

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I loved this place and Michelle. Their customer service is great, they come over to check on you to see if you need anything while you're waiting(water, soda, wine I had a long wait due to only having only a few nail techs working. Walked in at about 10:15a and didn't leave til 1p. They've gained a new customer read more

Factor Nail Spa - The reception desk. - Nail Salons Near Me - Indianapolis, Indiana

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Friendly staff! Organized and really nice facilities. They do get busy on weekends, but I've had no issues when I make an appointment. Definitely the best salon in this area. read more

Great service very attentive and fabulous attention to detail. Best pedicure ever! Great location.

So I went back to Factor Nail Spa because my normal nail tech is out of town. But since they took such great care of me the last time of course I would go back to them. I got there and I loved the fact that they had signed posted stating that you have to wear a mask to come and be serviced. The place was very clean, peaceful and beautiful. I told them that I had an 11am appointment I had booked and I was seated back for me pedicure first. I was fine until the lady doing my pedicure kept trying to get me to get more stuff to get me to pay more. Not cool at all! I have been getting my nails done and feet done for over 20years I know why I want and like. Then while doing my pedicure she was a little rough with my feet and she even pulled skin on the side of my toe that was painful. I had to pull my food away to get her to stop. She finished my pedicure and the end result was a great work. Then I went up to get my nails (fill-in) done. They gave me a different lady to do my nails. She sat down to start my nails and had to stop because her personal cell phone rang. She fully stopped and even leaned back in her sit instead of working on her customer she was servicing. She finally got off the phone and then the business phone rang. Well there are other workers there that are not doing anything but my nail tech gets up and answers the phone and takes an appointment. Leaving me to wait once again. She finally starts my nails. Everything is fine and the next thing I know another worker who has been standing around since I arrived at 11am comes over to our station and is standing over us watching. Well this is it six feet and it is actually uncomfortable. Then she sits down and starts talking to my nail tech. Next thing I know my nail tech ask me who did my nails. No one here because the lady I have been going to for years is out of town. Then she states yeah I could tell this was no ones works here. Well why does it matter, I am paying you to do my bails now and my original nail tech does great work. Oh and did I mention that this same lady standing around keeps coming back to stand over us....so rude! But to top things off there was a lady that comes in to get a pedicure and walks right in with NO MASK ON! Well this is crazy with all the signs on the doors and everyone else in there has a mask on. I state to my nail tech that this is not okay at all especially with the signs and everyone else wearing mask. She goes and goes bed her a mask to wear. The lady just hold it and doesn't put it on. Well this is not okay especially seeing that I have loss my Dad and Grandmother to this pandemic. So I take this very serious! She finally ask the lady to put it on and she states no it is not okay but whatever. Then why is she being allowed to be serviced. Oh it gets even better because two young men walk in with no mask on to get serviced. That is when I jump up and I am ready to pay and get out. They then gave be the young men mask and they don't put on right away either. This is absolutely horrible and honestly reckless. It states you have to wear a mask all over there door when coming in so everyone sees it. But for money they are choosing to ignore. I was going to come back but I highly doubt it. My nails and feet are absolutely perfect! However, my full experience was horrible!!!! read more

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I've been getting my acrylics done here for almost a year. I am so impressed by the quality of the work as well as how friendly and relaxing the environment is. I normally make an appointment because they can be a bit busy at times and I'd prefer not to wait. I have never had a nail lift, and I have gone up to a month between fills with no issues. Pricing is fair and a bargain, I never leave unhappy! read more

Factor Nail Spa - Full set of acrylics with gel polish - Nail Salons Near Me - Indianapolis, Indiana

Great nail salon. They can do any design you want. Michelle is awesome! They are super clean and appointments are welcomed.

The only place I'll go to get my nails done. They always exceed my expectations! Amazing friendly staff.

Excellent customer service!! The owners are very friendly and take good care of everyone in the salon

I was very happy with my full set. Design and shape turned out exactly how I wanted it. Annie did a great job and really took her time. I will definitely be back. read more

My friend and I came from Cleveland to have a good time at the Sybarus hotel and enjoy each other's. I needed a manicure and pedicure because my feet were horrible. I also wanted to spend time with her. The service was great. The atmosphere was clean and very very polite. We were very satisfied with the service that we received and should we come back to Indiana we will visit again. I highly recommend this place read more

My technician kept making comments about the condition of my nails after every nail he manicured and it made me feel uncomfortable & self conscious. For example things like, "oh you shouldn't bite your nails, this is a mess, way too much, your nails are too short." He also kept saying how my manicure was only going to last a few days like he was trying to get me to spend more $ for gel. I noticed that others who I think were "regulars" were offered a drink upon arriving and I was not. It's hit or miss with with that service as well on who and when they offer it. I want to get my toes painted and he lifted the arm rest so I could not use it for a massage. Aren't mani/pedis supposed to be relaxing? Step up customer service or this place won't last sorry to say. This was my go to place to get my nails done for the last year and sad to say I'm no longer a customer. The female techs are much more friendly there as well. read more

This was the best pedicure experience I've ever had! Beautiful designed, super clean salon. Service was wonderful - great attention to detail, and gentle handling of my achy feet. I went on a weekday afternoon, so it wasn't too busy. Prices are also very reasonable. This is definitely going to be my nail place. read more

i really enjoy factor nail spa! they do a great job! anytime i need my nails done, they are my go to place!! one thing, go on a less busy day. sometimes the wait periods can be a little long! read more

Great experience. The shop is visually appealing to the eye! Michelle did a wonderful job with my nails. I based my visit off of the reviews and I will 100% be back! read more