It shouldn't be this hard to get, and keep my nails done…read more Most of the nail technicians in here are (artistically) talented, however it's SO HARD to make an appointment. I have shared my concerns with the owner and asked her to implement an online scheduling system. She expressed reservations due to the fact that customers may not know what they want, booking one service online and then coming in expecting another. It's a shame to have such a valuable and sought-after product, but simultaneously making it so difficult for customers to get their hands on that product. Booking an appointment has become somewhat of a guessing game. I give them a date and a time of my desired appointment. They tell me that my preferred nail tech is not available, but NEVER say UNTIL WHEN. So I throw out another date. Same thing: Not available. On and on it goes. Instead of providing me with options (namely, telling me the next available date for my preferred nail tech, or other nail techs who have availability at that same day and time), they repeat what they don't have available, or ask me to blindly pick another nail tech that I've never worked with (I don't even know their names because I've never worked with them, so how can I be expected to pick them?). So I'm expected to be both psychic and memorize the roster of the staff here... Just to get an appointment?! In order to book appointments I had to call multiple times over multiple days until someone was able to give me enough information to book an appointment, reach out to the owner on Instagram, and even drive all the way to the nail salon.... JUST TO MAKE AN APPOINTMENT. I tried to make an appointment prior to the holidays before everything got booked up. Myself and another customer stood in line for at least 20 minutes in a practically empty nail salon while the owner's mother did someone's nails before she finally addressed us. Even then, she only handed us a register paper and told us to write down what services we wanted and when we wanted to come in, telling us that someone would call us to confirm (which never happened, by the way). We could have saved a lot of time if she had just asked us to do that and leave the paper on the counter while she finished her customer. After waiting 3 days, I finally called the salon and was told that they did not have my appointment request. Not surprising, given that it was scribbled on a piece of receipt paper that was given to me. Somebody probably threw away thinking that it was trash without following up. I tried to book my next two appointments to avoid this headache and was told that in order to book an appointment with my preferred nail tech, I now have to follow her on social media and DM her to try to book an appointment with her there. REALLY?! Instead of scraps of paper, or having to stalk somebody on Instagram, why not keep an old school appointment book, or even one online? It's really not that hard. These nail techs are also not great with time management. Many of my appointments have had to be rescheduled... For the middle of my work day. (Thank goodness for remote work) One of the (now former) nail techs completely forgot about my appointment and passed me off to somebody else without even acknowledging me or her oversight. Another nail tech pressured me into making an appointment earlier than I wanted, only for her to show up 45 minutes after the appointed time. No phone call, no update, no communication whatsoever. Just me sitting there wondering if this was another canceled appointment that they forgot to communicate to me. I say "another" because I had an appointment with the same technician that she canceled, but the salon did not leave me a message to let me know. The only way I found out is because I wanted to add something onto my existing appointment and when I called the salon, I was told that I no longer had an appointment because that person decided not to work that day. In addition to horrendous time management and the hoops you have to jump through to get an appointment, the nail retention is also poor... And ultimately that's why I chose to get my services done elsewhere. Like I said, artistically some of these nail techs do a good job, but in terms of actual quality of work... Not so much. I tried to make it work, because finding a new nail salon can be a pain. However, I started experiencing substantial lifting of my nails after practically every appointment. At one point, I even developed nail fungus under my acrylic, which one of the nail techs ignored completely and just covered with acrylic, and another who tried to tell me "That's not nail fungus, it's bacteria". Whatever it is, it's not supposed to be under my nails... And it wouldn't be if the work was done correctly. Aesthetically, this is one of the nicer looking nail salons in the area, but looks are deceiving. This salon presents a lot of challenges from a booking, customer service, and quality of work perspective.

Good pics on Yelp, poor communication and treatment/ hospitality…read more. I called to schedule an appointment to ensure they had time for me and they answered yes. I walked in, was rushed to pick a color instead of greeted. Said I could grab some water, which was nice. The mumbling in Viet started as soon as I sat down, could really make you feel out of place. (Just because someone doesn't know the language doesn't mean they don't hear the tone and can pick up on context.) Cut me twice, apologized, and a couple other hiccups that I won't bother to mention. She lightened up throughout time, but I may have to give it a second thought before going again.. I still tipped well because the actual nails came out good. (My total ~$96.00)Not to my like, as she was not easy to tell what I wanted done. Lady came in right to the end of my service with an appointment, and needed to get acetone removed from her hands that lady doing my nails had wrapped in foil and said, "excuse me- can you--" (I'm sure her hands were either hurting or were uncomfortable), and lady doing my nails interrupted her loudly in front of the whole salon, to say she's almost done with me. I felt terrible for her since she had an appointment on top of that. The fact that there's a lot of competitors for you (Nova nails) should push you to improve in timing and care with how you talk to clients and be careful about what you say you can and can not do for a service. I'm still looking for a place that is both well at communicating with clients, and has the skill set for an awesome set. Please remember to treat people kindly. How you make someone feel is really important.

Have TINA DO YOUR NAILS AND PEDICURE SHE IS GREAT very convenient and efficient salon I have been…read moregoing there for years

The salon add plastic to bowl & have massaging chairs which is good. The air is too cool though…read more My salon person left me standing at the front. She never spoke to me. Simple pedi: only filed, cut & drilled 2 toes. I sat at dryer not knowing what to do & she finally came over. When done I asked her to check polish & she shook head. I motioned to remove toe separators that wasn't on toes correctly so I had to adjust. They charged $10 (not on price list) for designs on big toes which is more than I've ever spent. They also charge more for credit cards. It was only 3 of us in there. She did an excellent job on designs. Pedi was ok. I took my own polish (that I had to open) which saves them money. Customer service is lacking.

Love! Unfortunately, I often visit different nail salons whenever my polish gets chipped because…read moreI've been getting my natural nails done--no gel, no acrylic, or any other type of fake nails--almost every week for 16 years, since I was 18. I usually go for regular polish, paint, and glitter, LOL! However, I've found that 80% of the time, the reviews and prices are either false, misleading or even generated by AI. Many of these salons are disrespectful and unprofessional, assuming I will return to complain or demand a refund the next day, especially for just regular polish. It's frustrating! This has never been an issue; I haven't once discussed or felt the need to discuss anything like that with Linda! I haven't seen her in almost four years and have visited about 50 technicians since then, all because I need immediate service and no longer live in the area. Despite that, I've only written maybe eight reviews in my entire life, and Linda is, without a doubt, the best nail and eyelash artist I've ever encountered. I'm so glad Yelp randomly asked me to write a review at the best time for a wonderful person! Take care and happy holidays!

Linda was wonderful. She's easy to talk to, and she did exactly what I was wanting. I love my nails…read moreand we'll go back to her again definitely.

I'm telling you! I need to start listening to my gut!! Lmao!…read more The last pedicure I had, it's just the owner and her husband working in the shop. Both provide wonderful service!! However on my last visit, I noticed the husband just blowing his nose...no tissues, no napkins...scarfs hanker chefs nothing- just out into the air!! I was so disgusted!!! So here I am back to where I can RELAX and be comfortable with getting a pedicure... No germs flying around...just welcoming and friendly staff catering to us for our moment of self care. This place has been consistent for 7 years now...it's hard to find good and although quite a few have come and gone...there's still a good few who provide excellent quality service. Appreciate them for always welcoming me back...with open arms. Happy Yelping!!

I can't believe I never reviewed my go-to spot! This is my nail salon. I've been coming here for…read morewell over 15 years, and even though I'll occasionally try somewhere else when my schedule doesn't line up, I always end up right back here. My nail tech, Lupe, is the absolute sweetest. We always catch up and laugh ("keke") whenever I'm in her chair, and she's the only person I trust with my feet. Seriously... nobody does my pedicures like Lupe. They recently moved into a new building, and it's beautiful. They're still putting the finishing touches on the renovations, but it's already a huge upgrade. One thing I especially love is that they have private service areas for clients like me who prefer a quieter, more relaxing experience instead of sitting in the middle of a crowded salon. This is my definition of self-care: sinking into one of their plush massage chairs, sipping on a mimosa, enjoying a piece of chocolate, and letting Lupe work her magic. Yes, they're a little pricier than some of the competition, but you get what you pay for. I was at another salon recently for over four hours and wasn't even offered a bottle of water. Village Nail Bar would NEVER!!!!!

Nope. I don't have it in me to be long-winded in my updated review about this place, so please see…read morethe quick summary below. Dirty stations, filthy tubs, gel nails that chip after 2 days, and dishonest employees who **attempt** to hustle paying customers but **fail** when those customers actually catch onto their nonsense. Ladies, pay a little extra for quality service. Your hands and feet will thank you.

I was in the neighborhood so stopped in for a quick basic manicure since I was resting my nails…read morebefore the next dipping powder manicure at my usual salon. My nails looked worse when I left than they did when I came in. They were ragged and uneven. She didn't ask me what shape I wanted or if I liked it. I told her twice that they weren't smooth or neat and she would pick up the file and barely do anything and then charged me $15. My nails look terrible and all I asked was for the very basic treatment. I can't imagine what it would look like if I came in for my monthly dipping powder and design. Do not recommend at all.

Honestly if I could do a 0/10. I have never been to the salon and due to Sunnie I will never go …read more Unless you want to give out money for free please DO NOT BOOK SUNNIE. I had an appointment with her and she told me to solidify my spot I would have to pay $40 deposit which I was completely fine paying Due to some unforeseen circumstances I messaged her telling her I don't believe I would be able to make the time that my appointment was scheduled, she now proceed to tell me that I can reschedule. Now you can see from the screenshot that I sent to reschedule at 2:09, my appointment was at 4 she did not send her policy until 3:22pm which I immediately asked if I would have to pay the deposit again, she did not answer my question so we proceed to rebook days later Then she says I would have to send another $40 deposit because you failed to make me aware of the policy that you put for your business, I have no problem respecting your policy but why am I being penalized for a policy I was not aware of which is CRAZY to me. It not right you put these policy in place and you expect people to just know this is my first time ever booking with her and I was appalled by her response, as you can see she acknowledged her mistake and basically said idc, and it's not like I am asking for a refund just to honor my deposit. That is money hungry behavior, the customer service is 0/10, instead of giving her the $40 I can use that to make sure my review and video reaches thousand of feeds, these are people hard earn money stop playing in ppls faces. She is still yet to respond after I questioned her. Crazy NEVER AGAIN !!!

Speechless absolutely loved my nails I got exactly what I asked for in the picture everyone was…read morevery pleasant I will be back again this is going to be my spot

Most relaxing nail appointment I've ever had! I did not once feel the stressful -get in & get out-…read morehustle that I've always experienced at nail salons. This place was beautiful, calm, clean, and super friendly. Ken did exactly what I asked for, and the other staff all seemed just as great. I will definitely be back!

I was a customer for about 5 months. No problem with dip powder until I decided to try the gel set…read morecalled "Tiana Collection" As Ken started the set, I noticed a burning sensation after the 2nd nail was done. I let him know it was burning and suggested he lower the UV light that he used to set the gel. He mentioned that the light only had 1 setting and that he couldn't change it. As he continued, I suggested to move the heated UV lamp further away from my nail bed as the temperature and position he had it in was burning my nail bed. I mentioned this as a reminder several times. When I got home that evening, I had to take Tylenol and add ice to my nails to sooth the burning sensation. At this point, I was concerned because the burning radiated from my fingers up my arms. Went the at shop opened, I contacted Ken to let him know what happened. He had me come in to remove the gel. I also asked for compensation, at least a percentage of my money back or have him do dip set later. Jennifer told me they took the gel set off, and took time doing my nails, so there was no compensation or refund of any kind. I suggested to file an insurance claim as this was an injury due to a product they provided. She told me insurance will not pay for it and she didn't see whether I deserved a refund. I have never experienced this sort of hospitality or service at any nail salon. I came here as a referral from a coworker. While still getting familiar with this area, I thought this place would offer great service. If you are thinking of getting nails done at here, be aware because it's not about customer service it's more about money for them. I always wondered why fee for services changed often when I got the same thing each time. Hidden fees no consideration for how they treat their customers. Deluxe pedi and gel with 2 horrible nail designs totaled - $145 and still burning from lamp. Go someplace else. UPDATE: Several hours later, Jennifer, the owner, left me a voicemail asking me to call her back. I returned the call believing she might offer an apology, discount, or some form of resolution. Instead, the conversation focused on my review and why I had posted it. She reiterated that because I chose the service, I was not entitled to any compensation. When I suggested continuing the discussion after she finished with her customer, she declined and continued explaining why she would not provide a refund, discount, or credit. This entire experience was disappointing. Mistakes and adverse reactions can happen, but what stood out to me was being told, "I'm not going to argue with you," when I was simply expressing surprise and concern about what had happened. I was not arguing at all, and the comment felt dismissive. I was left wondering whether I was being treated differently, possibly because I am an African American woman. Regardless of the reason, I did not feel heard or respected during the conversation. Reactions can happen, but how a business responds to a customer who has been injured or harmed by a service says a lot about its values. Unfortunately, I felt dismissed, blamed, and left without any Potential customers should be aware of my experience and make their own informed decision. Wow

I always love coming by. Lisa and her team are always kind, efficient and caring. They are so…read morereliable and the customer service is great. I love how Lisa does my nails she truly skilled! The vibe is always welcoming and upbeat. Don't be put off because of how small the shop is, the quality and care is superb. Support small businesses!

Services were good the first couple time and then a steady significant decline. The ladies are nice…read morehowever they have no problem packing human bodies in their tiny space like sardines. The male nail tech seems disgruntled and is low vibrational. The last 3 times he did my nails they either chipped, smudged or 1 nail completed fell off. It's a shame because he has potential to be an excellent nail tech if he can put his ego to the side and learn how to serve his clients. After giving me a new nail set at my last fill in appointment he told me my next appointment will be a new set: I told him no way. They seem to view their clients as walking ATMs--it's an uncomfortable feeling: They constantly badger you to do new sets, gel mani-pedis or expensive "spa" pedicures even after you've told them specifically the kind of services you want/prefer--it's more "them" focused than client focused. Btw,I was never thanked for my $20-$25 tips --ever. This last appointment took the cake--nail tech dude nicked my skin with his super sharp nail tool and blamed MY skin for "growing too close to the nail". This happened after leaving me under the fan for 15 minutes while he enjoyed a phone conversation right in front of me--so I knew it was because he wasn't paying attention--he seems resentful of his customers and unhappy to do this kind of work. When I arrived for my appointment (no such thing really because they treat everyone as a walk-in) he and a young girl didn't move to seat me, I had to ask them if they were working today in order to mobilize them--mind you I was the only customer. That said, I won't be back. I'm big on customer service and positive energy and I pay well for it, but it's not to be found there.