As most of the other reviews here, you can see the trend: 1.) Weird math that only makes sense to this company. 2.) Hard to cancel, skip a month and communicate with their customer service. 3.) NO refunds! What store does that?? I am not happy with your product, I want my $$$ back! I don't want another shoddy product! read more

I was super excited to become a VIP member and extremely excited for my order to arrive. But Fabletics cancelled my order out of no where and cancelled my subscription. read more

So! I have read most of the reviews and my experience was the COMPLETE OPPOSITE of all the negative reviews! All the employees were so kind and welcoming, I had a lady super informative and great customer service! She helped me the whole time to figure out what I wanted and if they didn't have it in store, they could order it online for you! (Free shipping!!!) They make sure that you as the customer have a great and wonderful experience in their store! I've always loved fabletics and now seeing the store in person for the first time was icing on the cake! HIGHLY suggest going here, you won't regret it! read more

Do not use this company.....I was a VIP member and ordered a few outfits. the styles were not for me. I believed I canceled. I received an email that said I had money in the account that needed to be spent or I would lose. I ordered one outfit. This re-activated my account automatically without my knowledge. read more

I was a VIP member of Fabletics forever! If I had social media I would blast this everywhere. But I will definitely get people to do it for me. I placed an order back in August of 2018. They needed to do an exchange. Do you know they sent me an empty delivery package. Seriously. I wrote return to sender, didn't even take it from the carrier. First they said it would take 6-12 weeks to send a check for the refund. Had no problem taking my money immediately out by debit when I've been ordering all this time. I waited. And waited.....and waited.... Let's fast forward. Multiple calls later. Four calls in six days over this last two weeks (oh, did I mention it is April of 2019???? Pretty sure I waited past that 6-12 time frame I was told over and over again) Nine months now have gone by. They can't seem to figure out what happened to the check request. Oh but don't worry I'm told. They're going to make another one. And EXPEDITE it this time. It will only take 4-6 weeks this time. Maybe by mid June I should have it. Wow....can't imagine why I don't buy from them anymore. @katehudson @fabletics #completelyunacceptable!!! #youshouldbeashamed #LostaCustomerOver$63!!! read more

I had to leave Jennifer an outstanding review. She is one of the most helpful and happy associates I have ever met. She was getting me things in the fitting room and Helping me do a complicated exchange and so much more all so quickly and Friendly. She was very knowledgeable too. Promote her or give her a raise or whatever because she is incredible!!!!!! The whole crew was!! read more

I've been a member for about 3 years now and I still love Fabletics. The store is always extremely clean, organized, color coded and stocked. I have had such a great experience 90% of the time I go. Sometimes I get a new associate who has a difficult time figuring out outfits and gives some wrong information but I am understanding. Sierra was the first associate who helped me when I signed up and wow is she awesome, sweet and professional. Kerri helped me before too and she is also fantastic. The manager (who recent left) was so helpful too. They are constantly trying to help you during your shopping, find sizes for you and help you get the best deal possible. The quality of the fabrics is amazing. I'm not sure why others have issues. I also love lululemon and their quality but Fabletics is definitely as good in quality in my opinion. I've had my Fabletics for years now and they hold up so well. Their outerwear/jackets are suuuuuch good quality. I wear them to work and I get sooo many compliments, even from men. They have lasted years and still look new. The bras fit very well and they offer an array of choices. One thing that I like is that they included plus sizes but it sucks because not everything comes in plus size. They don't make it entirely inclusive which is annoying. I've brought family members and friends here and now they are addicted like me. As much money as I have spent here, I am very satisfied. Now to rate the membership system. I haven't had a problem really with it. You have the option to skip within the fist 5 days of the month and not get charged. Seriously it's not that hard. About a year ago my credit card expired so Fabletics wasn't able to charge me for months. Now that it has been fixed, even when I skip the month they charge me. I called customer service and they said they are charging me for the months previously that they weren't able to charge me due to my expired card. This makes absolutely no sense to me and I will need to fix it. But all in all I haven't had any serious issues. read more

I don't understand why you cannot look around on the website without giving them all you information And making an account. I don't live near one of there stores and wanted to check out the line on the website but I can't because I won'tvmake an account.... Stupid read more

Just had the most disappointing experience. Went in for my first visit ever. I went totally unacknowledged. Had to ask about their membership for the girl at the front who seemed rushed and annoyed id ask. Tried to find some styles and found my way into my own dressing room. Nothing fit. No one came to check on me or ask again, how I was doing. I left totally unnoticed. Did I mention there were three employees on the floor all to Busy to say hello or glance my way on purpose. To had, was really in the market for a few pair of leggings. read more

I have been a loyal Fabletics customer for many months now and had purchased various outfits, leggings, tops ect. So, I noticed online Black Friday deals started and walked into the Topanga store ready to purchase. I already had 2 leggings in mind. Easy! The younger associate (didn't catch her name) great me intensively chewing gum!!! She was talking to me and continued to chew all the time while she was assisting me!!! That's just very rude! I mentioned the offer that I saw online and asked if the store can match it. She wasn't aware of it at all when it was written right when you open Fabletics website. So, I opened Fabletics.com from my iPhone and showed it to her. Her manager confirmed that they can match it. So, I described her 2 leggings I would like to try just to make sure since the fabric was different from one powehold made from. She would not let me to go to the fitting room, she said I have to give her my email first along with my name. I said that I am a member and regardless, any person should be able to simply try clothes which he/she desires. Sales associate attitude wasn't pleasant and it's almost felt as she was doing me a favor. I left frustrated plus I didn't buy what I wanted because my experience was already spoiled. As a customer I should not be restricted going and trying the clothes I picked. I asked the associate twice(!!!) if I can just go and try my leggings. She said-No, unless I give her my e-mail. THIS IS NONSENSE! When I am ready to purchase I can provide my info at the register, and I should not be forsed into data or statistics about customer selection. I feel that standards for customer service went down and even when I called to speak with the store manager this situation wasn't even brought up to her fully. It shouldn't be like this! And if corporate reading my feedback please note that in-store assistance it is a big deal. I will personally switch to online shopping but it's going to be very limited, or I will explore other brands. read more

Package was MIA for a MONTH, after reaching out to SIX people they refunded my cash....lost all 2000+ points I spent. They keep saying I will get my points back but a week later I don't. The day I demanded a refund, magically my item was in my city but then moved across the country. WORST CUSTOMER SERVICE!!!! Clothes are less than well made as well. Good luck. read more

This company is running a complete scam, and if I were Kate Hudson, I would remove my name from association with it. I decided to take advantage of the offer of two pairs of leggings for $24 just to try them out. I initially signed up for the VIP membership but made careful note of the date by which I would need to cancel to avoid automatic shipments at $50 per month. Then, I waited. The leggings took 10 days to arrive and there was no shipping information available to track when they would arrive. When they arrived, I tried on one pair (they were identical) and found that they didn't work for my body type. I went online and followed the instructions to return both pair for a refund, printed the label, and shipped them back to Fabletics the very next day and subscribed to USPS tracking of my return. 7 days later my tracking indicated that they had been picked up and processed. The very next day, I got an email from Fabletics that my exchange was on the way. (?) I didn't request an exchange, I requested a refund. Perhaps they were being difficult because I had cancelled my VIP membership in order not to receive additional shipments before I had received my first order... I then called Fabletics and was treated to 25 minutes of useless discussion with a representative before I had to ask for a supervisor. The representative was apparently not empowered to DO anything other than read me what little she could tell from their system - that someone at Fabletics had processed one of the two pairs of leggings that I returned (which she insisted they had not yet received) was processed as an exchange for the exact same legging in the exact same size. This is where the scam starts. Who, upon receiving 2 identical pairs of leggings, would request a refund for 1, and exchange the other for exactly the same thing that they were returning. It was a not very subtle tactic to avoid refunding my money. All the representative could do was keep insisting that I had requested an exchange. I then had to wait 15 more minutes to speak with a supervisor. They did not count on my tenacity and figured that I would just hang up. It then took me another 10 minutes with the supervisor to finally have her assure me that as soon as they received my return, which USPS tracking indicated they had received several days prior, they would issue me a full refund. She also said that for my convenience, when the "exchange" arrived, rather than take the effort to return it, I could just give that pair of leggings to a friend who might like them. She said she was noting their records to ensure that I got all of my money back, and so that no further charges were incurred. I thought my problem was solved. Two weeks later, not having see a refund from Fabletics on my credit card, I called again. The representative I spoke with indicated that they still had not received my return, but that they had (on the same date that I was talking with him) just happened to have processed a refund for 1/2 of my order which should appear on my credit card in 5-7 days. He then said he was submitting a refund for the other half of my order plus the shipping that I had paid. He said that no further charges would be made to my credit card. Apparently some of the representatives can actually DO something other than recite back what their system says, or I got a supervisor who wasn't busy. I'm sorry, but I think that Fabletics is just out to get and keep money. I need to also relate that their web site is difficult to manage, and has very little useful/accurate order, shipping, or return status. I also could not find any billing history information. All smoke and mirrors. read more

Fabeletics will respond to your bad review on here, but I've been sitting in a customer service chat for over an hour with no response. They only care about how they look to other people, they don't care about their actual customers opinions. Oh and its because I can't access the return label for an exchange, I wouldn't even need to contact them if I could just get to it like their "easy return policy" says read more

I'm normally not one to write reviews, but I had to because I've had the worst experience with this company. When I signed up for a VIP membership, I said I was fine with receiving emails and promotions from them each month. However, it never said anything about your account getting charged if you didn't decline the offers when I signed up. I checked my account and saw that I had been charged $50, but no where does it say this will happen when you sign up. I finally was able to talk to a customer service rep and they gave me a refund. They told me to call back after the money was refunded to cancel my account. I did this about a week later, and the person who helped me confirmed that my VIP account had been canceled. I checked my bank account about a month later and saw that I had been charged another $50 from them. This time, I didn't receive any emails about an offer, and I figured since my VIP account was canceled there was no need to check in the first place. I called customer service again, and they basically told me it was my fault because I should have checked the email. But I thought my account was canceled so this shouldn't have happened in the first place! They finally gave me another refund and canceled my account, so hopefully my account is actually canceled for good this time. Also, their customer service is not very helpful. It's very hard to hear them because of the background noise, and they don't speak English very well so they don't understand what you're trying to say and what the problem is. They keep trying to push you to keep your account even when you tell them that you've had a terrible experience. And another note: one pair of my leggings ripped after only one time wearing them. Definitely not worth the price, and definitely not worth the amount of work it takes just to cancel your account. I would not recommend this company to anyone. read more

By far the one of the worst shipping experiences I've had, but clothing is decent and lasts a while before tears and whatnot.

Great sales reps, good products and the quality seems to be very good. However they the most confusing membership club and receipt system I have seen.. the Cashier had to call the manager to explain how the discounts and the 15% discount promotion they had today was applied and I still left confused and had just given up on trying to understand Hopefully they will come up with a better system read more

Worst company ever! This company slammed my credit card with two charges for $49.95 for some VIP membership that i did not join. I purchased one skirt . I had to cancel my credit card & put a stop on any transactions from this company on my bank . Caused me a major pain in the butt. Ill be returning the skirt as i am so turned off by this company i would never endorse their line by wearing her clothing . They also spam you're email with at least 5 emails per day! Kate Hudson can stick it. read more

The Worst of the Worst Where to Begin? Atrocious customer service starting with canned email responses and no easy way to return items for anything but the same item you are returning. It's a bizarre company. The clothing quality is hit or miss and is largely Old Navy quality clothing at 3x the cost. So you can easily see the business model -- build up an online platform, make real returns virtually impossible, stock the same clothes month after month, etc. Stay as far away as possible! read more

Awful awful awful company to deal with. They sent me the wrong size shorts after I signed up for the VIP Membership. They trick you into signing up by making the membership fee a part of The fine print.... you shouldn't have to have a law degree to read through a companies membership contract to know if they charge you or not. Then when I tried to return the shorts that they incorrectly sent me they told me they don't have them in stock but I only have a limited amount of time to order them. After talking with the manager she miraculously got my shorts in stock. Took another 2 months to get the shorts and ... wrong shorts AGAIN. At this point I just kept them. It really sucks because I actually like the shorts a lot but I won't deal with them again read more

I bought two pairs of leggings in December, then had a 2 for 25 deal and the girl who rang me up with their portable register signed me up for their VIP membership which then charged me 50 a month!!! She offered the membership and I told her that I was not interested but I gave her my email so she could email me my receipt. I'm trying to use less paper, it's better for the environment. As a result I get charged 50 for Jan and Feb this year. I called their store and asked to speak to a manager and they said they don't handle "customer service" billing issues in the store! What kind of business who has a store front doesn't offer customer service! They said "its out of our hands." I had to spend two days, and talk to two different people through their customer service line just to get my refund back on something I didn't sign up for in the first place. And they tried swinging it by me buying more of their products online. I had to repeat myself over and over again just to get them to refund my money. And I will nnnnevver buy their leggings again because they are not "dryer safe." OMG we are living in the 21st century where we have the technology to wash and dry our clothes in our own home. Women don't have the time of day to air/dry their clothes were not living in the 1600's anymore! read more

There is no customer service in the US. Don't even try contacting them via chat on their website. I was left waiting for + 1 hour without a response. They process refunds by CHECK that take 8 to 12 months to arrive in hopes to discourage you from making a refund request and keeping their service. They sell your information to magazine subscriptions. I received 8 magazines at my house shortly after my first purchase. They do not apologize for their poor service or their inconveniences to their customers. Their facebook and twitter is also littered with angry customer experiences. Learn from all of us who were burned and avoid this company at all costs. read more

Horrible customer service..I'd expect better in WOODLAND HILLS..I wasn't greeted at all...and when I ask for help I get a major attitude....I understand everyone has their day...but every time I walk into this place I leave with a very bad taste in my mouth....the girl with the long black hair I don't know what she's going through in life but leave personal business at home....you can tell it's nothing but tension in this place..where's the manager? And why hasn't this been addressed? Even when I'd get help from her she's not even present...just rude..and maybe high idk ...somethings up. super unprofessional, I won't be back read more

Total scam. I purchased two leggings and a shirt on their website. They stated it was free to become a VIP member. They don't give you the option if you want to become one or not, they make you VIP automatically. Here's the catch. Every month you have to log in and say you want to skip this month from shopping or they charge you a fee of $50 for not purchasing every month. I was not aware of this. I found out until 3 months later when I viewed my credit card statements and I noticed in a period of 3 months I was charged a total of $150. This is crazy. I had to call and tell them to remove me, they kept insisting in offering other options so I don't cancel their "VIP MEMBER" this is a total scam.... read more

Snob central! Just walked in to check out the clothes for about 15 minutes. Helped myself to a dressing room with my daughter and then walked out. Not one sales person asked if we needed anything. I think they like talking to each other instead. Prior, we shopped at Athleta across the way and way better customer service. Not to mention your store is tiny so it's obvious when someone is in need of help! Never again! read more

I hardly write a review or even have a customer service issue, but Fabletics was amazingly unhelpful. I placed an online order (982438719) on 2/26 for gym shorts. I called that it said delivered on 3/5 but was NOT delivered or received by me. They advised me to wait and see if it showed up, it did not. I contacted again on 3/10 and was told a replacement shipment was going out and I would be getting a tracking number. I waited, and heard nothing. I contacted again on Thursday 3/18 and was told to wait another 48 hours. I waited 48 hours and contacted again on 3/22 and was told the systems were down and could not be helped. At one point, in the middle of this dispute a rep tried to push me to sign up for the monthly subscription deals - which I thought was completely laughable and tone deaf seeing as how I couldn't get my package or help from any employees! I contacted seller again on 3/22 and was again told by a representative that a shipment would be coming to me and a tracking number would be sent to me. By 3/24 and I had not received shipment confirmation so I contacted seller again and the rep Rhona doesn't have information on this order and I have to start all over. This has been almost a month now with a dozen attempts to get my order. I told the rep that morning that if a shipment has not been sent after this long and multiple reassurances from the company that I just need a refund. I have not heard back from Fabletics since, never received my order, and have not gotten a refund. I wish I had done some research on this company and seen all of the other negative interactions others have experienced as well. read more

I love the clothes, but the customer service is as poor as they come. I was a member for a few months. I am canceling right after I write this as, I called because I got the wrong outfit. They don't want to return full amount of purchase. I don't understand why an American company outsources customer service to another country and makes their clothes in another country. Put American workers to work and make things in America Kate Hudson. I am ashamed of what you are doing. You will get no more of my money. read more

I resisted the membership deal at Fabletics for so long, but I went into this store one day and totally gave in. The Salar pants fit me so well, which is a feat for a short and curvy body like mine, and they're so pretty. The people who work here are super helpful too. The first time I went in, I chose not to complete my outfit, and when I went home, I changed my mind. I went back to the store within a month, and they gladly let me complete the outfit for just a few dollars more. Just wish they had more of a collection. Hopefully they keep adding to it. read more

OMG, this is a scam website! Don't ever buy anything from this website! This is totally crab, I ordered some stuff on Jan 2018, and it takes over 3weeks, I didn't receive anything, and I called ask for return my money back, they said they gonna send me a check and it takes 8-12weeks, after 8 weeks, there's coming coming in, I called again, they told me it will be here before April 13th, and now is April 27th I still got nothing, I called again, they told me oh, it might takes 8-12 weeks again, so I waited over 4month there's nothing coming in, and they told me I have to wait for another 4 month, I ask for return to my original purchased card they said no can do! Wow, so I purchased something wanna return I need to wait for a year? Perfect! read more

If I could give this place 0 stores I would. My mother went to this store to do an exchange. Once there I was on the phone with her there were 3 employees standing at the register as they always do. My mother stood in line with no one in front of her. They didn't greet her or call her forward. She had to ask them to help her, I heard one of them ask "what do you need" the level of racism, stereo typing that exists in this team is unreal. I have worked in retail myself, as an employee you are supposed to represent the companies values with every interaction with your customer. When you only greet a customer that looks a certain way you are discriminating. I have experienced this before in this store but I live my life understanding the experience employees in retail have and try not to hold their bad behavior against them. I know how hard it is to deal with different people. But enough is enough, I draw the line with making my mother feel inferior. I will be calling corporate and canceling my membership. Anyone out there who reads this, do yourself a favor and order on line or go to another location. It starts from the leader and trickles down to their employees. read more

I wish I could give zero stars. I was waiting in line at a store nearby and I was thinking of checking out their leggings because they got a new kiosk in the Topanga mall. But on further review I couldn't help but notice as I was approaching them that 2 of their associates were arguing and using foul language to nearby associates of the other tenants. Wasn't sure what the situation was but I was immediately disappointed and did not want to give them any business. They were making a spectacle in front of the entire mall. And they were definitely not 6 feet apart in their kiosk. That's embarrassing for the company and they did that in front of their cameras!I will be ordering online for now on! read more

Their clothes are really good, but everything else is kind of awful. There have been so many times I've tried adding to my cart and when I checkout the item is unavailable. Another time, I purchased the item already and checked the next day where it was just crossed out saying that the item was unavailable. Then, they didn't take a visa gift card I had so it was useless. Finally, they canceled my entire purchase after paying and ordering $73 of items because I no longer needed the VIP (which I cancelled after doing all of this). Reaching out to customer service didn't really help me so overall I was very frustrated with their service. read more

IM OVER IT! THEY DONT LET YOU CANCEL, AND WHEN YOU ORDER TAKES FOREVER TO SHIP! TERRIBLE CUSTOMER SERVICE on phone and online chat! I just want to cancel instead of every month needing to " skip a payment" and almost every month I have to ask for a refund anyway, it's just frustrating. read more

HIDDEN FEES! BEWARE! I ordered some of their leggings for their 2 for $24 deal and I never saw a $50 fee listed for coming three months later than my original purchase. I did not want any more of their products and when I called for a refund they refused to help me saying that I needed to use my store credit before I quit their membership program, um, excuse me? Their leggings are okay but not worth the $75 I've now paid and not worth the bull I put up with. I don't want a membership! and if you're going to force me into one you had better TELL ME. read more

Read the reviews! This business "model" is basically designed for the owner to get more than her fair share of the buyer's hard earned money. The clothes are overpriced--the fabric is cheap--almost all polyester, which is basically a petroleum product. You can't even search for cotton items. They make me itch and feel terrible on my skin. Good luck finding the way to skip and especially finding the number to cancel your membership. It is a giant rip off scheme. Shame on people like Kate Hudson who use their name to capitalize using unethical business practices. read more

Told me delivery would be two days...checked FedEx tracking and it's still pending with nothing in the mail. Here I am day 4 with nothing to show and still no updates on where my stuff is. Tried calling with no response or help. read more

I was told I could "opt-out" of their VIP program.. which we did.. more than a year ago... thta did not stop Fabletics from randomly making charges to my card on different months... just got a new one 3 months ago, an another the following month... my Credit Card company took care of it, but their attempts to rob me continue.. once they have your number, it seems they just continue on their path of attempted robbery.. they absolutely suck... read more

Always such a pleasant experience every time I come to shop at Fabletics. I am Always greeted with a smile and leaving the store satisfied. read more

Never in my life will I ever recommend Fabletics. I went to the store and bought 3 items and my total came out to $51.07 but I was actually charged $170.22. Kerri and Brigitte helped me out that day and seems like they pocketed $119.15 . I called customer service and mysteriously, on their system, they only see a charge for $51.07. After sending them a screenshot of my bank statement, they agreed that the manager AND employee stole my money. I went back to the store to get an explanation from the manager and surprisingly she "doesn't work there anymore". How convenient!! She stole my money and disappeared. Now I have to go through the trouble of calling my bank to get my money back. These people are scammers. After calling customer service many times, they decided to open an investigation against the store, manager, and employee but haven't heard back. I've never experienced this with any other store, seems like this manager got comfortable with stealing money as you can see from other reviews. I bought my items on Sept 19 and noticed the overcharge on Sept 20 but decided to wait until the charge finally processed because I thought it was a mistake only to find out that I had been robbed. WHEN YOU LEAVE THIS STORE CHECK YOUR BANK STATEMENT BECAUSE THEY WILL ROB YOU AND THEN YOU WILL HAVE TO GO THROUGH THE TROUBLE OF GETTING THIS RESOLVED WITH YOUR BANK. read more

Fabletics - This is what I was charged. I bought my items on Sept.19 and waited until the charge processed to see if it was a mistake - Women's Clothing Near Me - Woodland Hills, California

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WARNING!! Do not ever sign up for Fabletics VIP membership. They claim it is free, but every month you do not buy something from the site, you get charged 49.95. It went unnoticed on my statement as I barely use that card (this portion is my fault for not catching it sooner). I ordered two pairs, did not like them, but kept them anyway, and never went onto their site again until I noticed an additional charge on my card three months later. Shame on you Kate Hudson, what a scam! I thought you were a decent person, but clearly you are shady AF. read more

This is my second review for Fabletics. I am once again on the phone with customer service trying to get my refund from this TOTAL SCAM. I originally cancelled my membership in August of 2017 when I was told I would receive my refund of over $600. I have yet to receive that refund. Now they are telling me that I will get a check in 8-12 weeks. I won't hold my breath. read more