I am only giving this place 2 stars versus 1 due to the wide selection they had in everything…read more(clothing, shoes, accessories). However, customer service was HORRENDOUS. After showing the sales representative that helped me; an email that reflected my online order was ready for pickup, they said it was delayed. Even though they had the items on racks they continued to say they couldn't offer those goods as an option to choose from. I even asked them for more details since I drove about half an hour for the pick-up and shared how this was a waste of time & effort (I would just order for shipping at home) without the hassle of reps/sales clerks that lack experience and customer service.

Thank you so much, Xavier!!! You were extremely patient, helpful and kind. Checking in on me while…read moreI roamed around aimlessly before check out has not gone unrecognized. I had a bit of a chaotic and confusing transaction due to ordering online; Xavier was completely clear on which directions to take and how to accomplish it so that I didn't waste my time coming into the Galleria. Thank you for checking me out, Maria! You were as kind and patient in the process.

Hemline always delivers with the cutest on-trend clothing and accessories. There's no quicker,…read moreeasier way to update your look. The stylists are super friendly and knowledgeable.

Came here from about 40 minutes away and paid for parking. Was about to walk in at 5:40 to find out…read morethey were closed. Online and on the door it says they close at 6 on Mondays. Was quite the disappointment.

I went shopping this afternoon and enjoyed myself thoroughly. I was looking for a dress or a nice…read moreblouse for work. First I stopped at the Dolce and Gabbana counter for the perfect matte lipstick and purchased the rosette shade. The ladies there were very helpful and offered a sample of fragrance which was delightful. Next I went upstairs to ladies apparel where Ms. Parvin helped me tremendously. She made me feel very welcome, even though I prefer to browse a long time before purchasing! She provided me with a dressing room and make sure I was comfortable and told me to take my time. She was definitely making typical upsell gestures, but she was not too pushy and overall very respectful. I purchased an Ungaro dress and was very happy. She packaged it up all very well and I was so happy that I didn't have to beg for help, and that I was not approached disrespectfully or presumptuously as a black woman shopping higher end retail.

Always a beautiful shopping experience at this location. I know I can always find the perfect look…read morehere, and someone is always available to help. And if they have sales, grab them when you can!! Enjoy lunch or dinner upstairs at 5115 (delicious!), then do some shopping! Perfect place for the perfect day.

Service is lacking at this location. SA seemed like I was bothering her with my questions. I just…read moremoved to Houston and miss the SoCal location as their SA's are the sweetest. Will not be back and would not recommend. I think the SA's need a reminder they are workers on minimum wage.

Dallas was super helpful and explained everything so well! It was my first time here and they had…read moreso many options for both men and women. I was greeted immediately as I entered, so the customer service was great! Downstairs is mostly men/unisex and jewelry, while upstairs is women. Unfortunately, they do not have bags/purses in stock at this location due to high demand. Apparently, they only get a few in and they sell out within an hour. There is a huge waitlist to actually get one of their handbags.

I've visited the store on 24 September, 2019. I ran in to pick up some sweaters for a trip that I…read moream going on. This store has the absolute worst customer service. I worked retail for quite a long Time in college and definitely offer a better service than these 30 to 40 something-year-old woman just did. I had to walk out of the dressing room several times to get other sizes and associates asked if I was finding everything OK, obviously I was not since I was out of the room getting another size. They didn't even bother to stop what they were doing she specifically asked what I needed. They Also did not bother to tell me about the promotions that were going on. If I am spending over $200 in the store, especially brick and mortar, I expect much better service. Extremely disappointed and 100% do not recommend shopping at this location.

RUN AWAY FROM THE STORE MANAGER Shacoya McNeil Sales Lead #1307…read moreI will not be back as long as that manager is in the store, rude customer service and would not let me return or even get store credit with my ordered item I got online. WILL NEVER SHOP AT THE LOFT AGAIN. Went to the one in Rice Village to return and it was processed so smoothly.

Fleet Feet is a small running shoe store where they do a foot scan and help you with trying on…read moredifferent shoes. I am skeptical of the foot scan as my friend who is a former employee calls it "all smoke and mirrors." They don't usually have sales on their running shoes, as they only offer a limited selection of the latest, most expensive models. They have a treadmill in store. This location has a small parking lot that is very awkward to turn into and out of on the busy street. I think it's really nice the employees don't make commission, so there isn't pressure to buy shoes on the spot. I tried on seven pairs of shoes and didn't find any of them to be very comfortable. For a store that emphasizes trying on a variety of running shoes, their return policy is not conducive to that. They allow returns within 30 days, but the shoes must be unworn. You don't know if a running shoe feels good until you actually run in them.

Who knew a store could have such a great review! Travis was very kind and genuine. Although I have…read morea fleet feet at home in Katy, this will be my new one. Large selection and well stocked. I got exactly what I came for.

I have purchased two pairs of boots here. Services is great - it comes with a drink. I usually opt…read morefor a beer. Boots fit great. The people who help you know what they are talking about or they play it off well. My first pair are several years old and still in great shape. I have a big foot so they ordered mine and they arrived in two days. Second pair was in stock. Great quality to price equation. Stop in for a shine when in the area.

My first pair of cowboy boots are Tecovas and Tecovas are probably the only place I'd ever by any…read moreothers. I've had my current pair for going on 3 years now and they still look (and feel) good as new. While Tecovas are by no means cheap, the longevity and in-store hospitality you get do justify the cost. After several wears, my boots get dusty, and I'll bring them in for a free shine which takes no more than 10 minutes. On my latest visit, I was asked to wait in line because the store was "a bit crowded." Their store is open concept and while the display and fitting area was slightly congested, I was only coming in to get my boots shined but was still told that I needed to wait in line. Perhaps it's fire code or the like, but I've definitely seen other stores where customers were more densely packed together than it was here. On other visits and at other stores, I am usually offered a complimentary bevy while I wait for my shoes to get shined. During this visit, the staff behind the counter didn't really care to make eye contact, so I had to "excuse me?" to one of the employees to engage with them. Upon requesting a beverage, she asked for my ID, and kindly poured me a whiskey on the house. My boots always come out looking nice and shiny, so no doubt I'll keep coming back here for the shines. The parking situation in Rice Village is tough, but the only other Tecovas store is in CityCentre, where parking is just as bad if not worse. So definitely come here with intention or if you have other business to take care of in the village.

I am newly an ALO girlie. And when I say I love the way the items fit my curves! I came here and…read morespent about 500 bucks on the new collection. The staff here was helpful and gave me feedback on new items and the way some of them ran large. I purchased smalls and mediums on all the sets I bought.

As a noun, comfort is anything that provides satisfaction or a relaxed and easy feeling. Straight…read morefrom the dictionary and you would think that I put in Alo. I usually buy online because I am just waiting on a store to come near me. This is just a few items that I have. The multi-purpose bum/moisturizer I travel with it and it does everything, moisturize remove, make up and gloss for your lips shine your knees and your elbows, easy to travel with & multi purpose. After being on my feet all day when I get in and I know I have to change and go somewhere else I put on the white Restore tennis shoes. I could be in them for 30 minutes and it feel like I had not gone to work and been on my feet . Just what they were designed to do. Technology is right on point. They are great for after work after your performance at the gym that's what your feet need the socks keep your feet dry and not sweaty. There are a few items that I'm looking to get, but they are always out of stock. I hear comments that the product is very high, but what you get, it is so worth the price and they offer Specialist a couple times of the year which makes it a great value item. This is another brand that I trust.