I have been shopping at this place since they opened a couple of years ago…read more I would shop there a couple of times a year but always had the same issue every time I'm not sure who they had purchasing the in coming clothes from the sellers but who ever it was they had some really bad taste in the buys. Even my sister has said the same thing every time. when we would leave the store "there is some really ugly stuff in that store". Which is out opinion BUT... Today was a whole different experience I found a lot of cute clothes this time around spent almost $200 and got a lot of items that I'm really happy with Thank god they fired the old purchasing employee I'm not sure if that's what happened but the store was full of cute items this and I will be going back soon to finish what I started. ( I still had 2 more rows to dig through. lol I ran out of time to shop today Also a couple of years ago I went through my closet and gathered up alit of cute designer clothes and a lot of shoes (almost 60 pairs of shoes ). Most of them were brand new never been worn I was alittle disappointed on the girl only picking a couple of shirts and 3 pairs of Nike tennis shoes from my pile. So I was detetemed not to bring all that back to my closet so I dropped all the remaining things off at goodwill down the street. They were VERY happy for the donation I was in disbelief she didn't buy anything else from my pile But oh well I at least got a tax write off from goodwill

I don't love this location. I have store credit here that I haven't been able to spend because I…read morecan't find anything I like. Of course style is subjective & experience will vary, but here's my thoughts: - It's been quick & easy to sell, but they keep offering store credit only. There's no way to know this unless you call ahead or show up. - I found 2 pairs of shorts and 1 pair of jeans that I like. - Lots of old, dingy graphic tees and shoes (thrift store level). Not anything I would want to purchase over $5. - Small section of larger sizes (XL+). I go back every few weeks and often see the same thing - not much new. - I wish they had baskets or something to shop with. - Styles feel like they're for an older demographic. I probably won't return once I use my credit.

I'm glad I came to read these reviews so that I know I'm not just crazy. I thought the treatment id…read morereceived here was discriminatory because im young & Asian.. but after reading the reviews, I think the employees are just severely lacking in the customer service department. The first time I came in I brought 2 bags to sell and was nervous / had a lot of questions since it was my first time ever consigning. I ended up selling 1 but the process was not comfortable, and the employees (especially the blonde manager who is mentioned a lot here) were so condescending in their responses as if I was supposed to know their policies by heart before selling.... Next comes to buying, I have purchased two bags and sunglasses here, but even that process was like pulling teeth. Everyone is always frowning at you. And I had asked an employee to see a few bags and put one on hold for me until my item was authenticated so I could use credit towards it and she never did... she walked away from me as quickly as humanly possible. I had asked to see a bag and said "oh it's so cute but there's a small stain" to which she replies with an attitude "yes, that's obviously why it's on sale." ???? No thank you! This treatment is not worth the "discounted" rates. Most of the bags are barely below retail. I won't be returning even though they do have great inventory. They really need to clean up their customer service

I purchased a bag charm for my LV at this location after doing some online shopping. Customer…read moreservice here is top notch. If you are looking for quality you can find it here. They also run sales often & keep the displays looking fresh. Finance options if you ball but on a budget. Have fun shopping! Selections are definitely worth coming to the store in person, especially if you live in the area, to shop. Enjoy!!!

Stopped by Silk Threads in a crunch after an event was added to my brothers' wedding weekend. The…read morestaff at Silk Threads was quick and attentive, offering a wide variety of options to choose from. I LOVED how the sales associate did a quick intake process asking what fabrics/styles I enjoy and then took my measurements before making recommendations. I chose (2) outfits but, ended up only selecting one as the alteration process would've taken longer than I needed. I pointed out a few stains on the garment and the staff was very helpful in attempting to clean them before steaming and placing it in my car. When I arrived at the venue however I noticed that the outfit had many more stains, including the skirt -- everything from pen markings (standard alterations process) to dirt, debris, and food could be found on the outfit. I could not return the outfit since I was in a different city so, was very disappointed given the price (450$+). The lady helping me get dressed onsite said my dress had likely already been worn either in a show and/or purchased by someone else and resold. Pretty upsetting. All in all, the selection is vast but the prices start around 350$ so I would be optimistic yet cautious in purchasing from here.

Beautiful clothes. Great service. You don't need to go back to India, this store brings India to…read moreyou.

The owner was very customer oriented. Whenever I asked for a different size, he would bring out…read moreother options for me to look at that weren't on the sales floor. There was limited selection on the sales floor but everything was very nice and good quality.

This place is the best place to get South Asian wedding wardrobe. My fiancé was treated so nicely…read moreby the team and very meticulous about how he looked for our big day! My fiancé is going to look amazing on our big day! We will continue to come to this shop even after our wedding. - Sujata

This location is by far my favorite out of any I have been to. The staff is INCREDIBLE, and are…read morealways so helpful, kind, and welcoming. The selection is also great, and although they seem to be a high traffic store, it has been very organized and neat every time I have visited. They also do a great job with their social media, always posting current deals, hours, etc. If you have not visited this location, you need to!!!

Visited this location for the first time yesterday, Sunday, to drop off some items. I drove in from…read morePlano based on prior reviews in Yelp. I had been going to the Plano location for the longest, because that's what was closest. After yesterday, though, I will be driving to the Carrollton location instead! As soon as I walked in, I was greeted by every one. That was such a nice welcome vs the other locations I've been to. I was the second one in the door, so my wait was less than 30 minutes. I decided to leave to run a couple of errands. Came back and again warmly greeted and someone came over right away to check me out with my offer. Thank you Once Upon a Child Carrollton location for your warm customer service and reasonable offer!

Great customer service and such a cute selection of clothing and shoes. Got tons of compliments on…read morewhat I bought. Love the ambiance of the store and misty is awesome!

Great customer service. I love their brands and variety of styles for all women! Will definitely be…read moreback!

I've been shopping at ClothesHorse for almost two decades. Even after moving to Houston 10 years…read moreago, it's still my first stop whenever I'm back in Dallas. Few of the longtime employees remaining truly understand what has made Clothes Horse a Dallas institution. They greet customers, offer assistance, acknowledge people when they enter, and create the kind of upscale shopping experience that keeps customers returning to this gem of a store. Unfortunately, some of the newer employees don't seem to share that same customer-service mindset. The atmosphere feels different, and some of the attention to customers that once set the store apart appears to be fading. With that said, my loyalty to Clotheshorse runs deep, and I continue to have great respect for the manager and the few longtime sales associates. I'm hopeful that the store can recapture the level of service that made it so special for so many years. I'll keep giving it another chance because Clotheshorse has been one of my favorite Dallas shopping destinations for a very long time.

This was my first time consigning items at this store, and I was heavily debating doing so after…read morereading other reviews. The first time I came to this location, I went into the store portion. I was greeted politely and directed around the corner to the back, where the appraiser is located. That day, my interaction with that lady was uncomfortable. She had a condescending tone and a bad attitude. She even said one of my items was "jacked" and refused to take it. Overall, it felt like my presence was an inconvenience for her. Against my better judgment, I let her take the other items. Fast-forward about a week, and I decided to pay a small fee to retrieve my items from the store. Once again, I was promptly and warmly greeted by the store staff, who directed me to the appraiser again. It was the same appraiser that was present previously. Again, my presence is an inconvenience to her. I tell her why I'm there, and she tells me to go to the store portion. I tell her they directed me back here, so she calls the store staff via her phone and refers to me as a "little girl." I went back to the store portion and the same staff apologized for the miscommunication, and began helping me retrieve the items I had previously agreed to consign. The remainder of my interaction with her was very pleasant. It is quite disheartening writing a review like this, considering my only reason for doing so was the negative experiences I had with a single person.

Their gift selection has expanded a lot from my last visit. Lots of holiday item. The quality of…read moretheir products is always high. It's a fun local shop to find unique clothes. They are always welcoming when you visit.

This place is having an AMAZING sale right now! I went in and increased my wardrobe in a HUGE way…read morewith their 50%, 60% and 75% off clearance items! Go in and check it out! Totally worth your time!