This company was helpful and got the job done right. bye bye mice. Super job and gave great prevention advice

We have been customers for years. Recently have come to house and only performed half of required services. we repeatedly called them and got their answering service and we never got a call back to schedule a time to finish the job. DO NOT USE THEM!!! It should not be that difficult to get someone to treat your house. We have changed our service to another provider. If you want friendly, reliable service, then do not use this company! read more

I moved into a new home in Newton that had evidence of serious mouse and spider issues. Found F&W through the Next Door app and other recs. They came out, gave me a great and thorough consult, sent me a follow-up and quote, and we scheduled an appt. I had to rebook, and the receptionist was very accommodating and customer service was great. Jeremy came today and walked me through the whole plan, was super informative, and sealed up areas in the attic, basement and garage to prevent the mice and spiders from getting in. Set-up traps inside and out and even took a small brook with extension to remove any spider webs he found. He was a super nice guy, friendly and personable, and as a woman who was home alone at the time, I appreciate feeling safe while having an unknown male in my home. Highly recommend. read more

Always timely, professional and knowledgeable ... I have used F&W at three separate locations and have had uniformly great experience in Marlborough, Framingham and Medford! They are a great company! read more

I am surprised to be writing this bad review, both because I seldom write a bad review and because I was very happy with F&W for the last 35 years. However, recently they have become nasty and even dangerous. They not only choose not to continue my service, but they also refuse to provide service that I paid for, and they will not address the transfer cost of equipment that I bought from them, and now they're threatening to enter my property -- without notifying me (and during the periods I already paid for-- and remove equipment that has been put there by their replacement merchant. That is just too much. If they want to leave God bless them, but they keep finding more ways to cause trouble. = = = deep detail F&W has become prone to billing errors that sometimes take real effort to untangle. I discussed that with the manager in what I thought was friendly and polite, but she responded by telling me they were dropping me as a client. While this is annoying, it would not have generated a bad review, but she then upped the ante by telling me they would no longer provide services I already paid for, then they threatened to enter my property and remove items I bought from the new merchant. I let them know I would still remain silent about being terminated but was concerned about the very large front end cost they charged for my termite services. I suggested that if they planned to stop servicing this, they owed me the font end cost. by contacting other dealers who used the same Sentricon equipe and found several who would take over the existing equipment, minimizing F&W's financial responsibility. A new company took over all the services, but then found that F&W had not really been maintaining the termite system. They said the traps were had not been serviced in over 5 years (I have been paying $250 for many years). I would have been more surprised, but by now I had read several other reviews who said the same thing. I then went online to see if I owed F&W anything. Instead, I found a notice that someone was coming to my house next week to remove the equipment. The current equipment's was rebuilt by the new merchant, and before that it belonged to me as I had paid for it. I notified them they had no legal right to enter my property, and they did nto respond, but the schedule is still showing up. I do not understand any of this, but I cannot see any way out of this if they just want to make trouble. read more

I've had a great experience with them. They were prompt to come to my house and the techs and office staff have always been professional with me. I tend to have wasp problems every spring and did sign-up for an annual contract. I might not renew as I'm not sure how necessary that is, but to their credit have seen a lot less insects in my basement. And when I had a weird manifestation of bugs in my bathroom they came and helped the problem and have good advice on how to prevent it in the future. (We never use our first floor tub so after 7 years of living here it was such a clear, dry path that bugs from our septic come through the pipes-gross!) I find the techs very professional and responsive. read more

F&W Pest Control offers great service. We have maintenance contracts with them at our properties and they have never let us down. One phone call makes it all happen. They take care of our rentals and our personal home. They are courteous. They work around our schedules. They give plenty of notice. They ALWAYS show up when they say they will. If we ever see activity between visits they make an additional visit which is included in our contracts. Nothing but great things to say about them! One thing to keep in mind about who you use for your pest services is their location and what contracts they have in your areas. read more

Scott Murphy, the inspector that helped us with our hornet issue last year, was very pleasant, concerned, and professional. He was very knowledgeable and was able to explain the issue clearly and found an efficient solution. If you ever have the chance to work with him, don't hesitate. read more

I would not recommend this pest control company. They were hired to determine if there was extensive termite damage in a home my husband and I were in the process of purchasing. James performed the inspection and noted there was only minimal termite damage. (We have the report) Based off the information given to us we decided to move forward with the house. The next step was to get a home inspector out which cost $500+. The Home inspector later found that there was severe termite damage that the pest inspection should have revealed. After calling James and the Owner of F&W, they were very rude and unprofessional. F&W charged $125 for useless information and in the end put us out of hundreds of dollars. read more

Something had to have happened-maybe new ownership? I used them the last 2-3 years and they were great. This year after multiple calls and emails and promises that they will get to spray my yard (tick and mosquito) they still have not come by or called. Now I have missed the very important early spring application to kill the larvae. Very terrible service. read more

F&W pest control has provided excellent service to my property. Their technicians are knowledgeable and efficient. They are also well equipped and well trained. I am very satisfied with F&W Pest Control. read more

Very unhappy with the way the lady on their office spoke to me while I was trying to reschedule an appointment. Very rude and unprofessional. And contradicting herself, cutting me off all the time. I will take my business somewhere else read more

I wish I could rate them 0 stars. They have two women you usually deal with and one of them is so extremely rude. I cancelled their service at the end of my contract and for months after they would call to have me pay for the month which again I would tell them I already cancelled. This happened for three months. The last time, the women yelled at me that I hadn't cancelled and would have to pay for the back log of months. I told her absolutely not, not my responsibility you don't know how to manage your records. She threatened to send me to collections for the balance which she did. I spoke to the collection agency and sent over multiple records showing how long my contract was and bank statements that I had paid to my contract. They dropped it. Now months later, I get TWO charges back to back for their monthly service fee. Terrible business practice, they said it was a "billing error." I've contacted my bank and had them change my account and debit card to keep this terrible company from falsely charging my account again. read more

I do not recommend this business to anyone. If you are in need of a pest inspection to determine termite presence and severity of infestation hire a professional home inspector with years of documented experience not glorified bug sprayers. read more

This company is a joke! They advertise as having 24/7 availability but what that means is you can leave messages for them 24/7 which they typically return 12-24 hours later with no follow up. Answered calls result in a quick analysis to see if you are in the "service area" and supposedly a follow up call to schedule, which never comes. A return phone where I asked to be scheduled ASAP resulted in being placed on hold for a few minutes, then disconnected. Finally, an answered call lets me know I'm now calling after hours and they would have to have scheduling call me back on Monday. Do yourself a favor and call someone else who takes their business seriously. read more

Do not go with this company. They do not do the job effectively. The techs are nice enough but they are doing band aid treatments to problems that you pay a lot of money to get handled correctly and thoroughly the first time. The staff is rude and disgruntled when you call to report that the pest problem persists even though you are paying exorbitant amounts of money that guarantees they come back and handle it. Spend your money on a company that will do it right the first time and be concerned and helpful when their treatment does not work. I never post reviews but really feel like people should know that this company was very upsetting and not worth the cost. read more

I have used F&W for 19 years. the first time for termites, and they come back every year since for an inspection. and now we had a mouse issue that they responded very quickly and did a great job getting them out of my house. and they do inspections to make sure that there is no other issue in my home. I would recommend F&W for all your exterminator needs. they are also very good about working around my schedule. read more

They did they job. They could lose the attitude though. They could not be ruder. The Tech was nice enough and did his job. They all just seem so miserable every time I call. read more

There were too many things I was dissatisfied with to put all in one review. I'll try to focus on the most upsetting. Aside from being rude and yelling at me on the phone (mostly anna, christina was great), losing our first appt time, our tech missing another (bob's elaborate explanation and apology for missing appointment time - 'I got held up'), our tech bob spraying and leaving us behind without saying goodbye, and releasing another 40+ wasps into our house. Was told AFTER this happened (on the phone, AFTER tech left without a word) that sometimes the insects all fly into the home after treatment. WHY WAS THIS NOT EXPLAINED AHEAD OF TIME??? I had already mentioned we had tried to deal with it on our own before calling F&W...why not tell me that might happen again even if there is 1% chance? When I asked this over the phone anna screamed at me saying 'they don't know what's going to happen' after treatment. She also said it was my fault because "i didnt tell her I sealed outside entry to nest' which was false, I had explained once over the phone before appt and to bob in person before treatment that this had happened - and that the wasps had dug though the caulking seal anyways and the passage was open again. Frustrating to be told its my fault that a professional pest control company doesn't know whats going to happen when they do their job. Bob claimed on visit #2 that it's company policy for him to leave without a word to client after treatment. "it's what i always do". So now....there are still live wasps flying around here 26 hours after treatment, so 30-day guarantee is BS too, not even a 1 day-guarantee. I am hesitant to call to schedule what I would assume would be a free follow-up because of the way this entire thing has been mishandled. I appreciate the owner talking to my girlfriend after all of this happened to apologize, but would've simply preferred calling a different company in the first place (as I wanted to do) and not the cheapest solution, which is what happened. read more

DO NOT call this place. Tech never showed up, and when I called to find out why I was told an appointment had never been made (which it had been, 4 days before) and then, instead of giving me a reason to remain a potential customer, I got nothing but attitude. WOW. I hope the pest business is good for these folks. Or, I hope they get out of it if they hate it so much. Either way, if you are in need of such a service, do yourself a favor and call someone else. read more

F&W pest control was a great experience, even when dealing with carpenter ants! They came out the same day we called and was significantly more affordable than the national company we called! read more

First, let me say that in the end, I can't report on any actual pest removal. But my experience with F&W was so positive that I want to let people know about it. First, when I called, the woman who answered was terrific. With fall coming on, we have had some sort of critter in our attic--not a big infestation, and probably just one random animal. So the office scheduled an appointment with Jim, who was actually early to arrive. He didn't want to bother me before he was expected, so parked down the street to wait. As it happened, I saw him and he came on over. After looking both outside and inside the attic, he noticed mouse droppings. We had thought we had a squirrel. Because dealing with a mouse is something my husband can handle, I said we'd try to trap it ourselves. Jim was extremely polite, and there was no charge. But if we have more trouble, I'll definitely call F&W again. The people are great and know their critters. I've never written a review like this before! read more