Easy communication and friendly staff. Transaction went smoothly and the salesperson was very…read moreattentive and helpful. 2026 Lexus NX

2024 I bought a 2020 Lexus RX I traded in my 2012 Honda 24k. I should've kept the Honda, they…read moredidn't even put the car towards the sale and I've had FULL COVERAGE INSURANCE FOR 13 YEARS, And they snuck in gap insurance that they promised they would takeoff before I drove off the lot and they snuck in a tire wheel covers that I didn't know about. I opened my business last year, and my accountant went through and found all of that in the contract, it's my fault for not reading it, but they're SCAMMERS. 3 mo Later I bought a Tesla I really drive the Lexus They talked to my insurance company and my insurance company faxed them over the paperwork and twice I took the car in for service. They asked for you insurance and they have it.... I've asked reimbursement back, my husband has bought cars for these people and I have . RUN DO NOT WALK FROM THESE PEOPLE Just tried to call the phone number you told me to call for Bruce. No one answered and I couldn't leave a message.

Overall, A+ for the new location on Burnett avenue. Video walkthrough with mechanic is sent via…read moreemail which provides a level of transparency that's sorely missing in the auto repair industry. At the previous Location near chilis, Many years ago, there was a Super rude receptionist. Very quick to dismiss the stated question and transfer the call...She even raised her voice. Mechanic was even dishonest with the brake pad status and tried to have me replace pads when I knew they were at 60%. Super happy the new location provides video walkthroughs that are sent via email with real-time pictures of the vehicle problems.

Not recommended at all I am very disappointed with my…read moreexperience with DGDG Mazda's Platinum Service plan. When I purchased the maintenance plan, I was told it covered oil changes until 79,000 miles or September 2026. My vehicle currently has only 74,000 miles, yet I was told I have to pay out of pocket because I already used 8 oil changes. This is confusing and misleading. If there is a strict limit of only 8 oil changes, that should have been made very clear during the sale. Customers naturally expect the coverage to last until the stated mileage or expiration date. I purchased this plan expecting peace of mind, not unexpected charges before reaching the mileage limit. I hope DGDG reviews how these plans are explained to customers and honors the expectations created when the plan is sold.

Where do I even begin . I bought a Prius years ago from Concord Auto1. Service was great and…read morehonest. Years later and after getting my car wrecked by a wreckles driver I called Concord Auto1. Nik worked quickly on my case . He went above and beyond to get me the car I wanted . When I went to pick up my car I was offered either cold water or room temperature . My new baby is clean , reliable and coming from this team I'am confident that it will last me a long time . Highly recommended . Quick to give you an answer , an honest for sure . I will continue to recommend Nik and his team from Concord Auto1

Nik was very helpful to me and my mom! We got a 2018 Honda Civic EX for a great deal, and when we…read moretried to tip him, he asked us to help someone in need instead. Definitely shows his character and I'm glad I bought my first car from here. Will love to definitely come back here! I was treated like family! Car was very clean and he took very good care of all his cars before selling. Better than a dealership!

I had an outstanding experience at Concord Honda and wanted to recognize the exceptional customer…read moreservice I received. I brought my 2018 Honda Accord in for a B17 service, and I was shocked by the price difference compared to another dealership. Delta Honda quoted me over $900 for the same service, while Concord Honda completed it for less than $300. That's an incredible value without compromising on quality. From the moment I arrived, I felt welcomed and treated with honesty and respect. Ashley, my Service Advisor, was professional, friendly, and took the time to explain everything clearly. She made the entire process smooth and stress-free, and I never felt pressured into unnecessary services. It's refreshing to find a dealership that genuinely puts its customers first. If you're a Honda owner looking for fair pricing, excellent service, and people who truly care, I highly recommend bringing your vehicle to Concord Honda. Be sure to ask for Ashley, she's an amazing Service Advisor and made this one of the best dealership service experiences I've had. I will be returning!!!!

Sooo kinda a mix here…read more.. Found a car I like. Made a deal. 5 stars. Not end of story.. Employee of my salesman says. "oh wow, great buy, if you passed it up my people are taking it. You could drive that for a few years and maybe loose a couple grand tops." Long story short made some extra cash, went back with a bigger budget. They offer me 23k. After I bought it last week for 26 on sale from 27.. more like 30 plus when it's all said and done. Great thing to know after being told the complete opposite. Love being lied to when making a life changing purchase. Dealer also forgot to mention "there great program" Honda maintenance care. Couldn't add on later. They also didn't point out scratches, dents or imperfections in the car. Other dealerships point that out right away. All and all the car is okay. The day of sale was okay. Everything after was eye opening. Beware, do your research and don't trade in with dealerships.

Siko was great help when it came to finding the car we needed for our family! He was able to help…read moreus get the car we wanted and couldnt have been a better experience ! Very helpful !

I had an amazing experience with Deven while getting my Nissan Rogue! He was so personable,…read moreknowledgeable,and made me feel comfortable when purchasing my new vehicle! Great guy, great customer service! Thanks again.

I can't say enough good things about BMW of Concord and their sales and management team! I've had…read morethe pleasure of working with Eugene for years, and once again, he went above and beyond to help me get into the car I wanted. With the help of his manager, they worked with me to put together an unbelievable deal! I also want to give a shout-out to Alvin in finance. He was incredibly thorough in explaining all the terms and options, making sure everything was clear and easy to understand without feeling rushed. The entire team was helpful, professional, and genuinely committed to making the experience a great one. **Excellent customer service from start to finish!** If you're looking for a BMW, I highly recommend BMW of Concord. They'll work hard to help you get into the car you want!

I purchased a used Certified BMW from this dealership believing it had no prior damage, based on…read morethe Carfax report provided at the time of sale. Later, a new Carfax report appeared showing previously undisclosed damage (well before I purchased the vehicle) something that should have been disclosed before I signed anything. When I brought this to their attention, the dealership's responses were dismissive and avoided addressing the core issue: I bought the car under false information. Instead of taking responsibility or offering a meaningful remedy for the diminished value, I was met with excuses and deflection.A dealership should stand behind the accuracy of the information they provide. In this case, they didn't. If you care about transparency and honesty in the buying process, be cautious here. The lack of accountability has been extremely disappointing.

Had to have my daughters 2021 Ram 3500 turbo diesel engine diesel actuator replaced. Dropped on…read more9/29 picked up at 11:30 AM 9/30. Buddy was our service writer, very communicative on text and voicemail. Received the estimate on text for electronic signature, sent me a link to pay online. But he was very helpful and always had a smile in his eyes and on his voice for people that are not happy to spend any money at all. Great service from Buddy and got the car back on time.

Very disappointed with our experience…read more Our Jeep Renegade has been at this dealership for approximately THREE MONTHS. Our extended warranty already authorized the engine replacement, but we still have no concrete solution or clear repair date. The most frustrating part has been the lack of communication, follow-up, and consistent answers. We expected much better support from a Jeep-backed dealership. This situation is affecting us financially while we continue waiting for a vehicle covered by an extended warranty that we paid for precisely for situations like this. Three months is simply too long. We need a real solution and a clear answer.

My husband and I were interested in a BMW M3 they had for sale and were initially assisted by Nabi…read morethrough text. He sent us a video of the car, and right away I could tell he genuinely loves what he does. He was super bubbly, positive, energetic, and provided amazing customer service from the very beginning. We decided to make the drive out to see the car in person, but when we got there, we noticed a paint chip that was never mentioned to us beforehand. Naturally, we asked what could be done to make up for it. We all know car sales is a numbers game, so we weren't expecting anything unreasonable. The manager, Sheikh, initially offered $250 off, then went up to $750 and said that was the absolute most he could do, mentioning that he had two other buyers anyway. What really rubbed me the wrong way, though, was a comment he made while talking about his text conversations with my husband. He said something along the lines of, "When Danny texted me a black spot on the car asking what it was, I saw his message and thought, 'What is it now?'" I'm sorry, but what do you mean, "What is it now?" We're potential customers about to spend a significant amount of money on a vehicle. Asking questions and pointing out concerns should never feel like we're bothering you. Especially when it's something that wasn't disclosed to us in the first place! That comment was honestly unnecessary and made me feel like our concerns were more of an inconvenience than something worth addressing. As customers, we should feel comfortable asking questions without being made to feel difficult for doing so. Anyway, we told Sheikh that if he could take $1,000 off due to the paint chip, we'd sign right then and there. He stood firm on his $750, and I stood firm on our offer, so we ended up walking away. A few days later, Nabi reached out to my husband to let him know the car was still available. We stuck to our original offer, and the very next day, Nabi texted us saying he was able to get the deal done! So we made another trip out and officially purchased the car. With all that being said, I really want to give a HUGE shoutout to Nabi! He was honestly the highlight of this entire experience. Super friendly, energetic, patient, and incredibly responsive throughout the whole process. Even after we walked away the first time, he continued to follow up and made sure everything worked out. That's the kind of customer service that makes a difference, especially when making a big purchase like this. Although I wasn't too happy with how certain things were handled by management, Nabi definitely deserves recognition for going above and beyond. Thank you so much, Nabi! We truly appreciate you!!

I first came to this dealership when my car needed an oil change. Today, I came back to trade in my…read morecar, and Mr. Jose helped me right away. He made the whole process very quick and easy, and everything was done in almost an hour! Everyone here was very helpful and friendly. Also, the vanilla cappuccino from the machine was great! Thank you to Mr. Jose and everyone else for the great service. I really appreciate it!

Jacob Maranan is truly a nice guy and an outstanding service advisor at Audi Concord. He's been…read moreincredibly helpful with my 2018 Audi, always explaining things clearly and working hard to keep repairs affordable when costs can easily feel out of control. Unlike the typical reputation service advisors have for pushing unnecessary work or price gouging, I never once got that impression with Jacob. He genuinely seems to look out for his customers. When he's handling your vehicle, you know you're in really good hands. This is the first time I've ever felt compelled to write a Yelp review for someone in the service industry, and Jacob more than earned it. Highly recommend

In January we bought a new SQ8 for $130,000 in cash. We agreed to the purchase specifically because…read morethey said they would take back our leased Q8, cover the rest of the lease, and we would be done with the old car. The Q8 was well under its mileage limit. Two weeks later we got a $2,831.65 lease-end bill for new tires, a rear camera this same dealership had already replaced under recall, and other questionable charges. Our salesperson, Tim Tyler, told us to go ahead and pay it, and that the dealership would reimburse us. We trusted him and paid. Since then, Tim has told us the dealership has no connection to Audi Financial, the Audi division that held our lease, and keeps sending us to General Manager Eddie Martz. We've never once heard back from Mr. Martz. It's now October, nine months later, and we still haven't been reimbursed. Three cars in, this is how they treat loyal customers. A dealership that makes promises to close a big sale and then disappears isn't one I can recommend. Get everything in writing.

After trashing the Sales Dept of Future Hyundai of Concord(due to a very unpleasant experience) 11…read moremonths ago, I chose to try their Service Department for my Hyundai Santa Fe I purchased in San Leandro. The experience was first rate, very professional and relatively quick as I waited for my vehicle to have its 8000 mile check up. I will return again and recommend them to anyone who has a Hyundai- which by the way has been a great purchase!

My experience here was a mixed bag. We got a car that we really liked, it's held up very well and…read moreI'm happy we ended up with it. But there was definitely some gamesmanship from the salesman that I didn't care for- We test drove the car, liked it a lot and made an offer. The offer was rejected, and that's okay. But the salesman called back multiple times telling me "your car has just sold" which just wasn't true. They were playing games in an attempt to create urgency and pushing a new car instead of a used one. I did not care for this tactic at all. The service manager Abdul was downright confrontational in the negotiation process. Not in a natural "trying to make the sale" kind of way, but demeaning and aggressive. If it wasn't the exact car my wife wanted, I would've went elsewhere where due to that interaction and the "your car just sold!" tactic. Rich in finance was very kind and helpful, but honestly- Eh. It was not my favorite experience in buying a car. They didn't budge much on price or trade-in, I could've gotten a better deal elsewhere.