Stopped seeing patients an hour before close at the Merrillville location and the Crown point…read morelocation refused to accept a patient with an urgent issue despite the fact an urgent care provider was sending patient.

Would give zero stars if I could. Ordered glasses eye exam etc they sold me many upgrades and a…read morewarranty. Earpiece on glasses was loose after a few months took to store on Halloween 2023 the girl took it to the back and broke the ear piece off. She apologized fixed it with a wire and glue and said she will order new frames and lens and the warranty will cover and she did break the frame. 2 weeks nothing called today. Manager stated nothing she can do frame is disco and I need new prescription. They broke my glasses. Please go elsewhere for eye care!!!

Dr J is amazing and this office is the most professional, friendly, and well trained staff I've…read moreever had the privilege of working with. I have referred many people, and will continue to do so. Probably my favorite eye doctor and center I've ever worked with in 30+ years of wearing eye glasses. Highly recommended!

After having moved to the area 2 yrs ago, I needed an eye exam so decided, based up overall review…read moreratings to try the CP Eye Care. A student (who didn't seem trained or competent) read my eye pressure which took him several tries. Next, I saw the doctor who was very personable. After selecting frames, I was told that my TWO pair of glasses would be in within 10 working days/2 wks (which I thought was extensive - previous IL eye doctor delivered in a few days). I called a few times to check on them (never received a call) and was told that ONE pair was in. Asked the student which pair and he indicated that distance was in. Asked him when reading glasses would be in and was told within the next day or two. Picked up the "distance" glasses only to discover they were actually "reading". So I kept calling and could NOT get a definitive answer nor did anyone offer to check with the lab. Finally, I called and asked for the doctor (who was "with other patients" then never called me back until I called AGAIN and left ANOTHER message). He said he made a mistake with the order (yet never notified me of a delay) then the next day told me lab needed to reorder glass as it came in damage (I'm smelling a run around). Told him I wanted to cancel the back order and would never return to this provider. The next day all of a sudden, (he never mentioned my refund) and told me glasses would be in within a day or two. When they finally came in, NO ONE on either occasion sat with me to ensure glasses (which I paid $900+ for) fit correctly, I had to ask for a case both times and had to ask for an itemized bill (which I should have received before the order was placed). It would take a Philadelphia Lawyer to figure out the bill with all the ancillary charges on the bill. I will happily drive back to IL to my PROFESSIONAL and WELL-TRAINED optical office where they have their act together. WOULD NOT RECOMMENT!!!!

I went here to get glasses and I went specifically for special glasses that my concussion…read morespecialist doctor wanted me to have. I went in and had my eye exam and that was fine, but it did take forever to see an eye doctor. I sat and waited a very long time. I was allotted so much money to get frames and lenses through work and I didn't realize the special ones that they had ordered from me. It was supposedly just temporary and eventually I could have regular lenses again. Once my motion sensor issues were somewhat solved. I bought a specialty pair of glasses because I wanted beautiful frames and I thought that these were glasses that I was going to keep forever. Well, not forever but you know until my prescription changed. Unfortunately, I didn't know that they would switch the frames out later I mean excuse me lenses. My lenses were blue but after they put the tint on them and put the anti-reflective glare it made the color lighter so I had to go back and get a higher Color on my lens. Again, I had to wait for a really long time so I think my main complaint would be how long I have to wait for everything. My regular eye doctor you may be waiting 10 or 15 minutes and then you're in the door.

What's the odds a person orders two pairs of glasses at roughly the same time and after close to…read morefour weeks the two come in with issues. One pair the lens need to be recut and the second pair the frame supposedly broke. Sounds like a change in vendors is needed or there's something more going on here.

Kudo's to the Doctor to the Sales Staff to the Receptionists to the Cashier. All were…read moreknowledgeable and professional, especially Phylintress who took her time with a picky customer all the while smiling.

My family and I love this Merrillville location. It is very family friendly and great customer…read moreservice.

The office is clean and welcoming. Staff helped accommodate my availability as well as pleasant and…read moreprofessional. Dr. 'K' took time to explain all aspects of the eye exam. Definitely a place where I felt valued and welcomed. High five!

I've been here 2 or 3 times now. The first time I got an exam and glasses. They were so kind and…read moreprofessional. They explained everything to me in detail which I greatly appreciated. This last time I went in for a contact lens fitting. They got me in the day of and it was a super quick appointment. I love how there's little to no wait time here and how friendly everyone is.

My long time optometrist moved to Eagle Eye Optique, so I followed. I'm glad I did. Experienced Dr…read more Friendly staff, great selection. As an Airline Pilot my vision is my livelihood, I wouldn't trust it to anyone else.

This is the place you want your next eye exam! Dr. Moles and Team will take excellent care of you…read moreand give you the most thorough eye exam you have ever had. Don't take your eyes for granted! Get your yearly check-ups at Eagle Eye Optique today!

I was given the wrong prescription and had glasses made with the wrong lenses due to their…read moreincompetence. When I called with the issue, they were dismissive and rude stating I was responsible for the replacement lenses even though they had given me the wrong script. I will never go back. Dr Bogart was always wonderful but sold the business and the entire new staff, office and doctor, are totalky Irresponsibl. My exam was rushed and the entire experience was awful from start to finish. Buyer beware.

What an AWESOME visit !!! The whole staff are the kindest, most professional people that I have…read moreever encountered. I was treated as if my concerns mattered, not like I was just another customer to be handle until quitting time. I also met the best optometrist, Dr. Bogart. She took time to explain things and had a great sense of humor. I think, had she been over the care of my vision, from youth, I might have better vision today. Please, let me recommend this doctor and her staff, you will not be dissatisfied. They effortlessly earned that 5 star rating!!!

The entire staff is very friendly and helpful & Doctor makes sure that you understand what he is…read moreseeing. They have a Great selection of glasses and will also assist to fit your Budget.

Let me tell you about a situation that occurred. This…read morecomplaint is from the family!!!!! On April 27, 2023, our 93 yr. old grandmother along with her caretaker, came to this establishment for an appointment at 12pm. They were dropped off by a medical van transportation company (as she is in a wheelchair). Well, a situation occurred with the transportation company as there was a delay in picking them up. I got involved all the way from Georgia to see what the heck was going on. After family members made multiple calls to the transportation vendor (company that dispatch out), I actually spoke with the driver who transported her there and she was actually stuck in Illinois. Even though, a lie was told earlier to her daughter that it would be 45 minutes to a one hour (which they should have been picked up by 2-2:30pm); it was going to take her more than 2 hours to get back. I call the vendor to see if they had emergency back-up to pick up our grandmother and as with everything else, they didn't have another van that could come and get her as it would still take one to three hours if she was pulled from the current driver and placed with another company. So that left us with having to find someone else to come and sit with my grandmother as her caretaker got off at 3pm. However, what I didn't know is that this business also closed at 3pm. Now, what behooved me, as I made arrangements for some other family members to come and sit with our grandmother and one to take the caretaker to her car, this freaking business put our grandmother and her caretaker out of the establishment at 2:55pm because they promptly closed at 3pm. WHAT FREAKING BUSINESS YOU KNOW THAT WOULD DO THIS TO A DEFENSELESS 93-YEAR-OLD MOTHER, GRANDMOTHER, and GREAT-GRANDMOTHER??? Let me ask a rhetorical question: Dr. John Czaja, Dr. Katie Fesko, Lynette, April, and any other employees that were there, you mean to tell me that neither one of you all could have waited past 3pm, to ensure that our grandmother, who WAS supporting this business, was picked up safely? Whoever worked this pass Thursday, you all left them outside and walked to your car like you didn't have a care in this world. This is not over, and you will never, ever, do this to another person. I just wonder if it was a person that LOOKED like you would you have done this? Our family didn't appreciate how this situation occurred. As a person that has been in the customer service business for over 30 years NEVER in a million years would I have done this to someone supporting a business that I worked for. You all have left a bad, foul, taste in our mouths. Keep in mind that other people that made ride medical vans to your establishment that anything can happen, that the patient coming to see you has nothing to do with. However, as a business that's been serving the community as your bio states for 20 years, you absolutely didn't show compassion nor show a great relationship to our grandmother. This establishment owes our mother, grandmother, great-grandmother an apology for what was done. Keep in mind the golden rule: Do unto others as you would have them do unto you!!!!!!!

I purchased both sunglasses and progressive glasses at…read morethe Vision Boutique in the last 2 months. The staff is amazing! Jackson was awesome helping me pick the perfect frames for my face! And what a selection to choose from! I wasn't ready to admit I needed the progressive, but they made it painless :).

The Eye Doctor was the best, the support staff was terrible…read more their number one goal was to run the bill up as high as possible, when picking out he lenses, when i picked up the glasses they just handed them to me and did nothing else, There should be some type of fitting but they did nothing