The entire staff is very friendly and helpful & Doctor makes sure that you understand what he is…read moreseeing. They have a Great selection of glasses and will also assist to fit your Budget.

Let me tell you about a situation that occurred. This…read morecomplaint is from the family!!!!! On April 27, 2023, our 93 yr. old grandmother along with her caretaker, came to this establishment for an appointment at 12pm. They were dropped off by a medical van transportation company (as she is in a wheelchair). Well, a situation occurred with the transportation company as there was a delay in picking them up. I got involved all the way from Georgia to see what the heck was going on. After family members made multiple calls to the transportation vendor (company that dispatch out), I actually spoke with the driver who transported her there and she was actually stuck in Illinois. Even though, a lie was told earlier to her daughter that it would be 45 minutes to a one hour (which they should have been picked up by 2-2:30pm); it was going to take her more than 2 hours to get back. I call the vendor to see if they had emergency back-up to pick up our grandmother and as with everything else, they didn't have another van that could come and get her as it would still take one to three hours if she was pulled from the current driver and placed with another company. So that left us with having to find someone else to come and sit with my grandmother as her caretaker got off at 3pm. However, what I didn't know is that this business also closed at 3pm. Now, what behooved me, as I made arrangements for some other family members to come and sit with our grandmother and one to take the caretaker to her car, this freaking business put our grandmother and her caretaker out of the establishment at 2:55pm because they promptly closed at 3pm. WHAT FREAKING BUSINESS YOU KNOW THAT WOULD DO THIS TO A DEFENSELESS 93-YEAR-OLD MOTHER, GRANDMOTHER, and GREAT-GRANDMOTHER??? Let me ask a rhetorical question: Dr. John Czaja, Dr. Katie Fesko, Lynette, April, and any other employees that were there, you mean to tell me that neither one of you all could have waited past 3pm, to ensure that our grandmother, who WAS supporting this business, was picked up safely? Whoever worked this pass Thursday, you all left them outside and walked to your car like you didn't have a care in this world. This is not over, and you will never, ever, do this to another person. I just wonder if it was a person that LOOKED like you would you have done this? Our family didn't appreciate how this situation occurred. As a person that has been in the customer service business for over 30 years NEVER in a million years would I have done this to someone supporting a business that I worked for. You all have left a bad, foul, taste in our mouths. Keep in mind that other people that made ride medical vans to your establishment that anything can happen, that the patient coming to see you has nothing to do with. However, as a business that's been serving the community as your bio states for 20 years, you absolutely didn't show compassion nor show a great relationship to our grandmother. This establishment owes our mother, grandmother, great-grandmother an apology for what was done. Keep in mind the golden rule: Do unto others as you would have them do unto you!!!!!!!

Recently moved to the area, and chose to go to Crown Point Eye Care for my exam, glasses, and…read morecontacts. I was truly blown away with the great service...from the phone call that I made to make the appointment, the friendliness of all of the employees, and lastly to Dr. Alavanja calling to follow up with me regarding some questions and concerns I had with my new contacts. I would recommend this place to everyone just based on the service alone, but do know that their selection of frames is pretty decent too! If you're looking for a place for quality eye care, this is it!!

Dr J is amazing and this office is the most professional, friendly, and well trained staff I've…read moreever had the privilege of working with. I have referred many people, and will continue to do so. Probably my favorite eye doctor and center I've ever worked with in 30+ years of wearing eye glasses. Highly recommended!

As a professional nurse I was very impressed with the quality of care and the attention to detail…read moreof the staff. From the time you sign in and until you leave everything they are about to do is explained in a courteous way. The entire staff worked together as a team and they never lost sight of you as the patient. They made the whole experience a pleasant one and totally pain free. I would highly recommend Williams Eye Institute to anyone needing eye surgery. Actually, because my experience was so pleasant my husband is also going to see Dr. Williams to have his cataract removed. Marge Hawkins 6/12/2018

The office is stunning ! The girls in the office our great. My appointment was at 2:30 the doctor…read morestrolled in at 3:50. Ok it's the USA we have the best medical care in the world we can wait , however when a doctor walks in and can't say " I'm sorry about the wait" that truly speaks volumes about their personality .

Doctor was very thorough and answered all my questions, area and space is cleaned. The assistants…read morewere very helpful!

I received a call regarding the review I left, and I want to say that Christina was amazing. She…read morelistened carefully to my concerns and the issues I faced. She's now working to make things right. I just picked up my glasses, which had a lens pop out previously, and they're perfect now. The lenses were completely remade--no more thick, wrong, or poorly notched lenses, and they're securely fitted in the frame. I'm not sure what happened with the initial work, but it was completely off. A big thank you to Lilly as well for taking the time to ensure everything was perfect before I left.

My two young adult kids and I liked our previous optometrist but had to find a new one due to…read moreinsurance changes. I selected Dr. Guadagno based on other reviews, and we've been very happy with the care we've received from him and his staff at Advanced Vision in Schererville. The exams are thorough, and he explains things very clearly. The staff have been great with helping us understand our insurance benefits and with choosing and fitting frames (even better than our former optometrist's staff). We all wear glasses, and we've been happy with the selection of frames and the prices.

Been going here for the last 5 years. All good except for the last visit. The staff needs to…read moreimprove on billing as I was asked to pay more after I already paid in full upfront for the two glasses I purchased . Second time I was asked to pay an additional $75 and come back a third time with another $90 request. Mind you my insurance has never changed . Sounds shady and lack of a knowledgeable staff is costing $$$ . Just get it right the first time!

Dr. Nelson is a terrific doctor in his field . He removed my mom's Cateracts that were pretty…read moreextensive , restoring a lot of her vision that she has been without for several years. He's very kind and takes time to talk with the patient and their family. The office and medical staff are also very nice and provide great customer service.

Dr. David Gross did a great job removing 2 cataracts and so far, I am very…read morepleased. I did have a black eye after the 2nd cataract removal, but that is sometimes a side effect. It went away in a few wks. I use my reading glasses much less, as the ones I have now aren't right anyway, but will be perhaps getting new reading glasses for very fine print. Other than that, I can see everything much clearer and brighter all around me. I don't have the blasting glare from sun in my eyes to drive during the day, and I think night driving will be ok too, I just haven't done that much of it yet. They were all very professional in his office. He is very good at what he does. from Shirley

Dr. Zale is great. He is knowledgeable and very competent. He is also patient with children…read more When my husband had an issue with his eye that concerned Dr. Zale he sent my husband to a specialist in Chicago who eventually performed surgery. We appreciated his willingness to consult with another doctor. The only negative is the really long wait time but it is worth it.

Excellent and successful cataract surgery by Dr. David Gross. Have been a patient of Dr. Gross for…read moreover 18 years. He and his staff have been always available and helpful through those many years. Thank you for Dr. Taffora for her care through the years. Office and tech staff have always been professional and helpful. Would highly recommend Dr. David Gross for all your ophthalmology needs, Dr. Taffora for your contact lens (always a great experience). Thank you one and all! Continued success in all your do! P.S. Not sure why YELP is showing my residence as California (would be nice if was true) resident of Schererville, IN next door to Merrillville, IN, Cheers!

Be aware... they charge you $45 for your prescription if you don't buy your glasses from them,…read morewhich are very pricey.

I'm still a fan of the Merrillville location of Moses EyeCare for all the reasons I detailed in my…read morefirst review: thorough & professional care, friendly staff, and quality frames and lenses. But the past two times I visited, I waited a rather long time at each interval of my appointment...a long wait before my consultation with the technician, another long wait before the OD arrived, more waiting for contacts and glasses, etc. I'm patient and they were busy, so it's understandable and I still highly recommend Moses EyeCare to anyone in the area. The receptionist fully explained the contact lens rebate over and over, even though I probably should have figured it out on my own. I'm a reasonably intelligent person, but I'm easily confused by things like income tax forms, Ikea assembly instructions, and money-back rebates, so her efforts are much appreciated. Also, the optical lady miscalculated the total cost of my exam, contacts, and glasses (clearly, I could have easily done the same thing) but the receptionist corrected the mistake. I love my new "everyday" specs, and I also bought a second pair of glasses just for fun, which I'm anxiously waiting to arrive. I don't know anything about the other Moses locations, but I've been very pleased with this located in spite of the long wait and minor goof-ups.

Started out happy with them but that changed. On June 6th 2024 they order new lens for my frame…read more Been a month so i called on July 5th 2024 and was tild they would call me back that night or Monday at the lastest. I told them that i need my lens because i go out of town July 10th, 2024​. So now it's Tuesday July 9th 2024. I called in the morning explained the situation again to another employee and was told they would call me back today. Now 6:18 pm no call back. So now I have to go on my trip with blurry eye sight. Would not recommend them to anyone. This is the second center I have tried both let me down. I went to the one in Hammond and then I was making the drive to Merrillville. Very disappointed. This review was for Merrillville